Quietness and space See copy of my e-mail sent to guest relations@ accor
Nice new hotel. The restuarant and its staff were excellent One of the front desk clerks was not very friendly or helpful when asking about things to see and places to go in the area. Really was one reason when ended our trip a day early
The location and the staff
The hotel is very well located, is silent, clean, is possible open the window, the rooms have very nice colours and they are comfortable.The hotel staff is very professional. I like everything
The style of the room, well designed and clean.
brand new hotel, modern, quiet, good size room with sofa bed for kids, separate little room for the toilet was a nice feature a bit of a walk for small kids to the tourist attractions, no info on hotel services/facilities in the room, curtains did not completely block outside light, windows do not open
Construction area nearby
Very clean and comfortable room Luxurious bathroom and nice shower Great views Good value for money Location is a bit hard to find Expensive breakfast
Although not enthusiastically, I liked the gym. The personnel at the counter. They were cold and not very helpful when I explain that whenever they charge a customer's credit card they should inform the customer first.
Room excellent as everything new when I stayed Close to centre so handy for walks etc TV was flat panel etc which looked great but the reception was very poor so most channels were very fuzzy - virtually no entertainment channels in English just the usual news/business. Key card did not work initially but this seemed to be a teething problem which was resolved quickly
Quiet Mid-renovation. First room given smelled. Poor in room facilities, poor service in restaurant. Defintately not a 4 star hotel.
Nice environment, good logistics 4-star hotel ut the furniture is quite old, the staff could improve
I have found the services I expected. This Hotel is pleasant
Hotel is well placed for Luxembourg city. We enjoyed our meal in the recently redecorated restaurant. There is a large car park.
The local is rather quite; Personnel is supportive. Good restaurant. Internet access is too expensive, a today's service that should be for free. No air-conditioning in the room. Too much noise coming from outside.
The car park was extensive and free. The hotel was in the middle of refurbishment which hadn't been mentioned when we booked.
All of your staff were pleasant, polite and very helpful. There was also plenty of free car parking. Only ten minutes from the city centre by car. You have a bus service just outside the hotel. Dining room and waiting staff are excellent. The food was adequately cooked but a little slow arriving. Your hotel is generally very good although parts of the interior were showing their age
had a lovely time staying at this hotel.had spent my frist night in the hilton just up the road and the alvisse parc hotel was so so much better on all things eg the cost of food & drink was so much cheaper,the staff were much more helpfull and the whole style of the hotel was much better than the hilton that cost for one night the same as our whole 3 days at the alvisse parc .we were there for the world cup of food(so we know the bussness well)its on again in 4yrs so it will be this hotel we will be staying at
the indoor swimming pool was not convenient for small kids
The facilities (room, swimming pool, bar, breakfast) were good, and the staff were pleasant. The hotel has a spacious reception area, and is in an accessible location. The facilities provided good value for money. Hard mattresses and only one pillow per person, resulting in an uncomfortable night's sleep. An over-crowded breakfast room, meaning that we had to eat breakfast in the (rather noisy from the TV) bar. No spare towels by the pool.
The Hotel was in a good location, within walking distance of the sites I most wanted to see. The staff was helpful. I was disappointed that parking was not on premises. It was a little too far away for us.
spacious room, friendly staff,excellent restaurant, great location,good value, efficient front desk not applicable
Good location, very friendly, lovely breakfast and good atmosphere Room facing square with curtains that did not block out lights that were on all night, illuminating room. Also early morning delivery trucks from 6am.
It was nice and homely, very central and nice to sit outside for a drink.
Being right at the centre of the city of Luxembourg. It was supposed to have Wi-Fi connection all over the hotel. Well, not in our room, on the fourth floor.
Excellent location. Nice staff. Breakfast included. The small shower, but that would have been ok if the shower head had not been broken and spraying water everywhere - the floor was soaked.
Centrally located in the old city, on a plaza. In easy walking distance to many shops and restaurants. Had dinner at the restaurant which was very good. Happened to hit a hot day, and since the hotel does not have air conditioning, it was a bit uncomfortable in the room.
Comfortable room, great location. My room faced onto the main square, right over the restaurant and was noisy at times.
fabulous central location, clean comfortable rooms and good value for the money.
Hotel Francais has a nice bistro downstairs where you can eat till late. The complimentary breakfast was very good, with fresh fruit and pastries. Some noise in the night, think in the front of the building it's worse than at the back. I stayed at the back and I heard it as well. They seemed to think it was the street cleaners or builders on the square.
swimming pool and sauna the location of hair dryer in the bathroom is unpractical.
Although it is out of town, there is a shuttle. The hotel is perhaps a bit tired and in need of an update, but the value is nevertheless superb for the price. The breakfast, included, is first rate.
The room was big (much bigger than I even hoped) and the king sized bed was AWESOME! Room was also very quiet, which means the walls were sufficiently thick. The room was sterile. The bathroom was large, but there was no method or madness to the space itself. The TVs were old and need to be updated (the one in the bedroom didn't work; thankfully the one in the living room did).
excellent service in a quiet place no to far to the city
I had Flemish asparagus in your restaurant and it may be the best prepared asparagus I have ever eaten. The breakfast was good. Staff very friendly and helpful. Bus very convenient. Hotel excellent value - would stay there again and would highly recommend. We had to take cab to airport because hotel van was busy.
staff extremely service oriented, pleasant and childfriendly
It feels like staff members have financial targets to achieve before customer service
Swimming pool and delicious breakfast The clealiness of the room. It was not mentioned that when you obtain a reduction for the price of the room, the cleanliness will follow.
Good location on the hill side close to the town. Good swimming pool
excellent (small) pool & gym facilities for hotel, free parking, quiet, fantastic breakfast, decent room size, decoration, light, curtains, 2 comfy armchairs, table, desk extremely soft bed (never seen a softer bed in any hotel), no wall sockets for laptop at desk or telephone charger next to the bed (only one at the window or you have to pull furniture from the wall to reach one near the desk... very inconvenient). A noisy buzzing kind of speaker (alarm speaker system?) on the side of the bed - quite disturbing at night. No ventilation at all in bathroom/toilet area (there's a vent but no airflow at all). No Toilet brush. Extremely expensive internet (10 euro 1hr, 17 euro 24hr) and troublesome to have to buy a password at reception each time you want to use it (unless you buy multiple days or week package on day 1). No complementary still water bottle, water in minibar and placed on table 6+ euro
We were given a suite, which was a nice surprise. Very nice breakfast, when it is included in the price. Our bathroom was dirty and we had to call to have it cleaned upon check in. Although it was a treat to be given a suite, the room was in great need of an overhaul.
Good breakfast. Old fashioned hotel built in 1985 (looks like in scary movies). Awful shower. Internet is for money only, it is nonsense nowadays. Not a 5* hotel, it is rather very average 4*.
Just a short fifteen minute walk to the center of town. Lovely staff, clean rooms, decent breakfast. I would stay again.
Nice staff, comfortable room, parking
The location was good as it was 15 min walk to the city Center Rooms were smaller than I expected...
Be careful with their offered parking ... you need to be driving a mini in order to utilize it. This said, there is lots of parkign in the area on the street.
friendly and helpful staff handle of the window was broken, servicemen was needed to close it at all, dirty curtain, noisy street, small TV at a less than optimal location, they take away used towels and plastic cups instead of leaving it
Price, location Terrible traffic noise through the windows - and one window could not be shut.
Very nice staff, willing to help anytime. The hotel is small, was just a good choice for staying for our traveling around Benelux. The room has a little kitchen, but there are no pots and cups to make even a cup of coffee. We got only one water glass per room even cleaning mate didn`t realize it after first cleaning.
Excellent , helpful staff, with lovely welcome, good clean room, excellent value
The hotel was small and therefore perfectly intimate. It was plush but not stuffy. There was plenty of space in the bedroom, including ample cupboards. It was great to be able to park (short term) directly outside the front door. The bathroom shower head offered many positions but was leaking - but we still got wet - so no real problem! We were hungry when we came back to the hotel on Friday evening and although there were snacks available in the room, we fancied something a little more substantial but there was nothing on offer. But it was after 10pm (maybe 11pm?) so we walked to the nearby Pizza restaurant, which was fine (and delicious!)
the kindness of reception staff, the quality of breakfast, the opportunity of upgrading my room for free the lack of parking hotel places, the fact that they withdrawed the total amount of payment after booking
The room was outstanding. Lots of nice amenities and attention to details (bathrobes, coffeemaker, flower, L'Occitane soaps, excellent shower) and the design was spacious, original, funky and modern yet warm and comfortable. Wifi should be included. Shower leaked out onto the floor due to design flaw/bad seal. No easy garage access. Room should have radio alarm clock with iPod plugin.
The power shower. The shower being in full view of the whole room.
Very new hotel only opened in Feb 2008. Shower is great all glass in part of the bedroom. Lovely TV, bed and decor. Free mini bar was a nice touch although it only contained soft drinks. Breakfast at €30 was extreme so we did no bother.
Most comfortable bed ever. Wonderful shower Needs more English language TV channels
The beds and linens were outstanding, as was the proximity to the lower town and casements Boch. Walking down by the river provided wonderful atmosphere. The complimentary (non alcoholic) beverages in the minibar were a very welcome touch that we enjoyed!
It is the best hotel in Luxembourg, a bit less central than the Royal but close nevertheless and newer/nicer. Nothing to report
I liked the panoramic view of Luxembourg Slow service
Spacious room I called them at 22 h and nobody was ready to pick up my shirts and deliver in the morning about 8 30 am, ironed.
This is a great hotell, situated just "above" the Grund in Lux. City, with a fabolous view to the Old Town ++. Our price (weekend-price) did not include breakfast, which is rather expensive (EUR 30/pers) at the hotel - however, there are lots of cafés in the old town. The rooms are nice and fresh (even with an espresso-machine, and free mini-bar (non-alcoholic)). if you want to stay just in the midle of the old town, this hotel might be a bit too far away, however, it felt very central.
Space and decoration of rooms
The rooms were big and the beds were big. We also had dinner at the hotel and it was very good. Well the hotel was a bit far from the city. I wish there was a shuttle to and from the city center.
Comfortable bed and room. Close to the Philharmonie which was reason for stay Room was too hot and the airconditioning for whole hotel had been switched to warm ready for winter. Staff informed me that the airconditioning could not be controlled in individual rooms. Too noisy to leave windows open as construction site surrounding hotel.
Nothing really. A hotel without a soul. If you are tired of live and looking for the most boring hotel, this would be the place to stay for your holiday.
The lobby staff was efficient but bar staff in the evening overworked. Only one person on serving, at the cash desk and clearing, washing and cleaning I bought a 20 euro card for internet that did not work because the signal was too weak. I told the front desk but nothing changed. The card was useless
Nice rooms, close to the concert hall (Coque) where we went later. Restaurant with good dishes and reasonable price. Staff was not really friendly.
We were on the 7th floor and the water didn't run well.
the bed was the best was very confortable paying of internet
Friendly staff and good beds, spacious rooms with a sofa to relax There was no aircon and the rooms where very warm, considering there's construction ongoing you won't open your window as you'll wake-up at 7AM from the drilling noise.
It's close to the Jean Monnet building The entrance to the hotel is not easy to find!
Confortable room Adsl web connection in the room only available through wifi, please provide cable connection as well (in case something goes wrong with the wifi in one's computer as was my case) Lack of exercise facilities
Very friendly staff, great value, modern design Lack of English outside of front desk
Comfortable spacious room, impeccable cleanliness, great location for European institutions Sterile modernist decor and bright, undimmable lights may not be to everyone's liking. Limited TV offer - especially for international guests.
The location and the atmosphere of the hotel. We needed to ask the staff questions on matters that they should have just informed us. Also, we booked a executive room with access to the lounge which never opened. After searching for an answer to our question, the staff told us to go upstairs to the bar area and they would do something for us. Overall, we were very disappointed in the customer service and the hotel not fulfilling what they had offered.
Everything was OK, no complaints
excellent view over the city parking place very expensive, even if there was no lack of space (more expensive than in Venice (IT)!)
convenience & comfort
Location is very good with great view to the city (if you can get a room overlooking the city center). Very helpful and plesant staff. Very comfortable beds, with a choice of pillow type. The 4euros/hour internet service is somehow expensive. If you don't include breakfast in your reservation then it is difficult to get a coffee in the morning (no bar service). In addition, the 20euros charge for breakfast is on the expensive side.
Relatively new Awful standards, cheap fixtures, cutting corners on everything from in room coffee to linens, more like a budget hotel
Very modern hotel, good furniture; good breakfast. Sightseeing bus stops in front of hotel. Expensive public parking; rather long walk to down town area.
The hotel is very new, and therefore in good order, clean, well- presented and with very well furnished bedrooms - the bed was one of the biggest I'd ever seen, and extremely comfortable, and the bathroom was excellent. Of the hotels in the conference district this is probably the best positioned, because it backs directly onto the old fort giving a traffic-free pedestrian route into the town. The pre-opening room rate was a bargain. The conference district is utterly soulless and often very empty; as a new hotel it is still finding its feet and some things were not well done - for example we noted that the sauna was not on all day, so asked at reception for it to be hot by 8am, and it wasn't done. The bars and restaurants were completely empty, though the staff were attentive, but it wasn't particularly comfortable for the leisure traveller.
Beautiful big room. Everything was new and clean. Hotel staff was friendly. Breadfast merely acceptable. Next parking garage was not functioning, the next one closing earlier (theoretically at 12 pm, but at 11.55 pm it was already closed). The hotel is near the city centre but actually in the outsides being the sorroundings for me not really cheerful and inviting. Did I have know where it is exactIy, would I have not booked the hotel.
Ubicacion no food at the bar lounge
The quality of the breakfast That the restaurant in the Hotel was closed:
most of the staff members were very nice!
Large room with a very comfortable bed, with terrace. Bathroom excellent with great amenitiies. Breakfast was lovely. Price of drinks in the piano bar was a little on the expensive side - even for a 5 star hotel!
Service and staff were as you would expect from a five star hotel. We were contacted by the hotel when we booked to ensure all our requirements would be met, and they were.
The staff was excellent! It was a very classy hotel.
Excellent 5 star hotel. Perfectly located near the center of town.
The location was perfect. The staff were very helpful and friendly. We received a free room upgrade when we arrived to an executive suite which was very nice, the room had everything we needed including fluffy robes and slippers. We were initially worried when we arrived, that the Hotel seemed very posh and we had arrived on a motorbike as we were touring round parts of Europe on our holiday. We thought the Hotel may not appreciate us arriving outside on a bike with all our outdoor gear on. However this was not the case and the staff were very courteous and helpful. The Breakfast was very enjoyable and served in a lovely room. I would definately recommend this hotel to others and I would recommend a weekend stay in Luxembourg it was so enjoyable.
The hotel was really nice! Everything was nicely organized, staff was polite and very friendly, the spa was well maintained and clean. Breakfast also very good.We enjoyed our stay very much!
Central location, very large bathroom, frigobar with good choice the rooms was very old (third floor), not confortable the bed, internet very expensive
Spacious room and beautiful view Breakfast was mediocre
We loved the beautiful old hotel with its lovely big rooms, beautiful bar downstairs and the terrific staff. We also enjoyed meeting Mme Cravat who came over to our table to ask us how we were enjoying ourselves. Wonderful touch. Breakfast in the well appointed dining room was just great. We liked everything about the hotel.
Good central location for business. The balcony was an added bonus! The reservation was for a double room for single occupancy. However, the room comprised two single beds moved together.
The location was amazing and the staff were very helpful. The windows don't keep out much of the sound of the city.
Consistiently great quality
The breakfast was quite good. All the furniture and equipment in the room was incredibly old and shabby. I just could not believe it's true.
great location to centre of old city. it is a bit dated. It was "Grand" 20 years ago, but is getting tired.
Next to the famous square and shops No parking avaliable and had to use the underground nearby over 12 pounds a night. Hotel was a little tatty and in need of renovation
Nice, new refirbish room. Very clean and big space. I fill myself very cofortable. dont like ventilator in bath room.Nesessary to have choose - for on and off.
the company I was with no
Breakfast was not fresh. It looked like the items had been in circulation a while.
For the price I paid it was value for my money.Excellent staff and very helpful.comfortable rooms. If I were to nitpick then the room it not have a safety vault.
I liked it for its location close to the old town and it had lovely breakfast.
Great breakfast. I also had dinner at the hotel restaurant, and was very satisfied with the quality of food and superb service.
A good location, convenient for station and city centre. A good breakfast. Pleasant recption staff. The bathroom needed some refurbishment - the shower screen allowed water to flood on to the floor.
Staff The lift!! Parking full. No information on parking availability
Beware the bad taxi drivers of Luxembourg!
great breakfast !!!!
Good bed, Good location,
The hotel was a standard business hotel - very centrally located in Luxembourg city. Staff was very courteous and professional, the breakfast was excellent, and the room was clean and comfortable.
very nosiy area
the location is very good, really near the train station the breakfast is simple
good central location
We felt comfortable during the whole stay
Internet fee was not included in room-rate
balance price/services noise isolation: you can hear people using bath facilities
The hotel is well located, in the centre of the city. The room was very comfortable. There was internet access. No, I liked everything
Cleanliness, Friendly Attendants, near to train station and Internet included or free of charge Small beds (not for people over 6 feets tall) and location regarding to city center (10-15 minutes walk)
Very nice single room, not just a converted broom cupboard like you sometimes get. Good breakfast. Good hotel for the price
Good location in the centrum. Nice room. All my preliminary wishes to the room location etc. were taken care.
Since Lux is a small city, the location of the hotel is within 1 km from the city centre and less than 10 min from the train and bus station. The staff was nice and helpful.
Hotel is in sex-shops and bars neighbourhood No arconditioning even not for a very hot day!!! No internetposibility
We thought the dining room was beautiful Very convenient to the Rail Station No lift, and we were on the 4th floor, both seniors!! No-one around when we checked out at 6.30am
The hotel itself is OK, but: there is a disco in the vicinity, and it was practically impossible to sleep in 2 nights out of the four!
central area needs a bit of refurbishment, but otherwise was fine
Clean, bathroom renovated, friendly staff, generally good value for money, in centre of town, close to airport bus and train station Location in red light district, literally between two night clubs , room itself a little run down
I mainly needed a good place to sleep before an interview. The room I had was quiet, well heated and the bed was reasonably comfortable, so it net well my expectations. Room was small, but I only stayed for one night and didn't mind.
The rooms are very spartan, but this is the norm for Luxembourg. I booked a double room as a single traveler because I like a large bed. Unfortunately, it consisted of two narrow twin beds. None of the lights by the bed worked, due to burnt out light bulbs, so it wasn't possible to read.
It would have beeb nice if the staff could speak and understand english.
the smell of pizza's trough the whole building the smell of pizza's trough the whole building. the location is in a doubtful area.
it was functional no
great position! nice breakfast
Close to station (we were only staying one night and wanted to be able to walk from station with baggage, which we could) - it was great being able to see the sign from the station - girl on reception when we arrived was helpful The guy on reception when we left was a bit pushy about paying the bill before we checked out
Staff were very helpful. Hotel was within walking distance of the City Centre and amentities.
the room was nice and it was rather warm, the location is perfect if one needs to catch a bus or train from Luxembourg. The breakfast was also good. The construction site out of the bathroom window - not a nice view at all.
Hotel was suppose to be smoke free but on arrival our room smelt of cigarette smoke but was informed that it was impossible. After leaving the window open all night and it was 5 degrees the smell went.
Location: directly opposite train station. It takes abit of walking to the city centre but it isn't far, and the sights/shops you see along the way are worth it. The room had sufficient space and looked modern and clean. Free wifi was good. I requested for a double bed when making my booking but they gave me and my partner two single beds instead, which proved inconvenient. The shower didn't have a door, only a curtain that didn't prove enough to stop water leaking onto the toilet floor if the shower is at full blast and not angled correctly. Because we headed out late the second day (11+am?) the cleaners only gave us fresh towels but neglected to clean the toilet after we left, leaving us with a wet and cold toilet floor, which was unpleasant. Still, given its price and location, recommendable.
one of the few hotels with a three-beds room no place near the entrance even to stop a car to get off, the staff didn't want to order a taxi to the aiport, we had to go accross the square with our heavy bags to hire a taxi poor breakfast
very noisy outside (railway station, bus station)
Everything was very clean and the personal was very kind and helpful It was a litle bit noisy for the traffic
Proximity to the station
Great location, free Wifi, good breakfast. Shabby carpet, Room rather small and smelled like smoke.
the bathroom and courtesy products dust and old state of carpet. Window didn't close properly and this made the room very noisy.
Good location, nice hotel bar & restaurant We were given a key to a room that was already occoupied when we first booked in that the staff took some time to sort out. Although not very apologetic it was rectified.
Excellent, if somewhat pricey breakfast Very comfortable room Excellent location We had a dispute with the hotel's internet provider which boiled down to the issue being our word against theirs. We thought the hotel could have been more supportive.
Staff very knowledgable and obliging Street noise (railwayside of building) on level 5, very loud
Helpful staff Renovation work. Bathroom was TINY, could almost not sit on the toilet!!
Central City Location
Awell placwed hotel with free internet access and a very good breakfast.
Location across from train station; excellent, English-speaking porter and staff; comfortable beds and room. Note: Hotel is hidden by curve in street.
Comfort and the breakfast.
The hotel as well located in a walking distance to the city center. There was good parking facility. The reception was well maintained andd the stuff friendful and helpful. The room was clean, cosy and quiet. Breakfast was plentiful and tasty. -
Hotel was very comfortable and the Bar attached to both hotels in the complex is very good. The architecture and layout is somewhat soul-less but it is a functional hotel at a reasonable price and not too far from city centre. Sould-less architecture and layout and somewhat steep parking charges.
The room was spacious and light. Excellent value for money. Rooms are not always available on time as check in and check out times are the same.
Cheerful and helpful staff No
Excellant breakfast in restuarant on premises. Good value for the economy traveler. Close to city center, within walking distance to most tourist spots. Very convenient place to stay.
The bed was very comfortable and the room clean There were no tea and coffee facilities in the room
Walking distance to the centre, one of the best economic hotels i've been breakfast is madly expensive, I just walked a few metres and had a much cheaper one in the first bar.
Close to the centre staff not very helpful
Spacious rooms. The breakfast. Having to walk outside in the cold to the breakfast room at the entrance of the drive to the complex and then back to the room and then back to entrance of the drive. Would be nice to have breakfast room where the rooms are.
The room was very big and clean. The bathroom was nice as well with a huge shower. In morning, free coffee, tea, juices and croissants at the reception. Nice attention. The entrance of the hotel looks a bit weird and quite old.
Tranquil area close to the city center, nice view, good breakfast, car park Bathroom with out door, need to walk 3minutes outside to arrive at the restaurant, no air conditioning
The room was confortable, although the first night there was no heating. The breakfast had to be taken in another building.
Excellent breakfast Parking is difficult, there is an underground carpark (at a charge) but this i snot obvious when you arrive.
Clean, staff very supportive
The clean room Lack of WiFi in the room. I had to work in the evening and sitting and working in the lobby is just not as comfortable
Comfort and cleanliness of the room and the location Parking was rather expensive
Excellent breakfast and view. The Asian front desk officer who was on duty in the late afternoon was very polite and of great assistance. The attitude of the staff when we first arrived, the fact that we could not access our room before 3 pm, and that there were no rooms with two seperate beds available.
This was my second stay in this hotel and again, I was very satisfied. Very nice, helpful and communicative staff, clean rooms with all necessary amenities, good wi-fi connection, comfortable location, quiet. Breakfast is excellent! Everything was great, perhaps more English-speaking channels could be added to the TV.
the convenience of the hotel to all amenities and the cleanliness of the room bedroom a little bit cramped but otherwise it was fine
Location close to station and within easy walk of city centre. We liked the key card secutity of the lift to prevent unwanted access to the room floors. We had a non air conditioned room and with the window open there was inevitably some street noise till the early hours and then again from around 5 am - but no more than we expected.
Location near the railwaystation. Staff was mostly friendly. There was only one lift in the hotel and it had even no memory. It was mostly much faster to go by stairs.
the W-lan was poor.
Staff friendly, hotel was quiet, clean and well appointed. Being directly opposite the railway station made it a simple formality to drop luggage off before exploring the city, I will stay there again.
just opposite to the railway station twin room = 1 bed + 1 sofa
the location close to railway station and bus stops was excelent and the staff was very friendly
Food was good No Parking facilities