Pros (+) Updated, clean, convenient, nice staff, better than usual complimentary breakfast, safe clean area, security measures are tight. Overall I got much more than I expected.
3 stars
The Marco Hotel Lake Charles
401 Lakeshore Drive, Lake Charles, LA 70601, United States
Lake Charles, LA
See location+1 337 439 2444Latest deals for The Marco Hotel Lake Charles
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at The Marco Hotel Lake Charles
- Fitness centre
- Free Wi-Fi
- Business centre
- Meeting/Banquet facilities
- Parking
- Pets allowed on request. Charges may apply.
- Laundry facilities
- Complimentary breakfast
- Hairdryer
- Express check-out
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Designated smoking area
Services and conveniences
- Business centre
- Express check-out
- Meeting/Banquet facilities
- 24-hour front desk
Dining
- Microwave
- Minibar
- Refrigerator
Basics
- Free Wi-Fi
- Air-conditioned
Parking and transportation
- Parking
Bathroom
- Hairdryer
Laundry
- Laundry facilities
Health and safety
- Safe
Family friendly
- Complimentary breakfast
Fitness
- Fitness centre
Pool
- Pool
Reviews of The Marco Hotel Lake Charles
6.2
Okay
1366 verified ratings
Wonderful
414
Very good
135
Good
181
Okay
99
Fair
125
Mediocre
75
Poor
337
Summary of reviews
Guests say
Guests appreciated the great location and some amenities like breakfast and the pool. However, many reviews highlighted significant issues with cleanliness, rude service, and maintenance problems throughout the hotel. Overall, while some guests enjoyed their stay, many others had negative experiences that overshadowed the positives.AI-generated from customer reviews
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Score by provider
6.4 out of 10
26 reviews
5.8 out of 10
7 reviews
All reviews
Pros (+) The receptionist was smoking hot and very nice to my daughter the hotel allowed my family to sit in the lobby until I was able to return in the afternoon from work.
Cons (-) The ac filter was so dirty the room stayed warm. I washed it out to try to cool the room. The pool lift chair did not work and no back up generator for when they lost power. tge hotel in under renovations at this time
Pros (+) Staff was very friendly!
Cons (-) Should have been told at booking that they were remodeling
Pros (+) I didnt like anything.
Cons (-) I stayed in the executive suite..Construction was going on in some of the other rooms. When I entered the room, there were cob webs in the window, dead bugs throughout the room. In the fridge there were several boxes of frozen lunches that looked like they had been in there for years. The boxes were suppose to be red but were now pink. The bathroom light flickers for 4-5 times before it came on. T...
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Pros (+) Staff was as helpful as they could be based on the buildings poor condition. Good location, easy to get to and close to lake and park.
Cons (-) I had booked a room with two queens. They gave us a room with one king and sleeper sofa. The sofa had an odor that was enough to make you sick. Clerk gave us another room that someone else was in. Third room was bigger than first but still only had on king bed and sofa sleeper. At least it didn’t have a bad odor, but it didn’t have any sheets. Called down to get them but the only staff person was ...
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Pros (+) Location of Great City Lake Charles, surroundings, and food choices
Cons (-) Hotel had mold in the "shower", elevators service was extremely slow/rough, my Hotel card key failed twice, TV would not work properly although Hotel Clerk did assist with getting it to work. I would not recommend or consider this Hotel to anyone.
Pros (+) Very nice place. Great location! Friendly staff.
Pros (+) I like the location
Cons (-) I didn't like the coffee pot full of mold, the green water that filled up the jacuzzi tub, the sink didn't work and I was charged $109 by booking through Kayak but the check in desk was telling people $89 over the phone. What I received I would have expected at a $50 a night motel.
Location
401 Lakeshore Drive, Lake Charles, LA 70601
What's nearby
- Muller's Department Store0.5 km
- Lake Charles Civic Center0.6 km
- Children's Museum Lake Charles0.6 km
- Lake Charles Amtrak Station0.8 km
- Cathedral of the Immaculate Conception0.8 km
- Millennium Park0.9 km
- Bord du Lac Park0.9 km
- Lake Charles Convention and Visitors Bureau1 km
- Church of the Good Shepherd1.1 km
- Charpentier Historic District1.2 km
- Mardi Gras Museum1.3 km
- Imperial Calcasieu Museum2.2 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at The Marco Hotel Lake Charles
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at The Marco Hotel Lake Charles
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Lake CharlesGood to know
Value for money | 7.9 |
|---|---|
Distance to city centre | 2.7 km |
Nearest airport | Lake Charles |
Distance to airport | 11.9 km |