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i like the gym and the bar,staff were friendly and help. Room was ok too. In the bar the the staff were too forward to take your money after you purchase your drinks.
Its location and the view from room, especially the tower view room. Whole services in the hotel are very well. WiFi is not covered in each room.
Good proximity to Petronas Towers Lift access through room keycard
Big spaces, comfort, facilities and cleanliness location --- a shuttle to Bukit Bintang would be great to compliment the shuttle to KLCC
The room was very nice and the view onto the park and Petronas Towers was great - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view
location and atomosphere was so wonderful. The famous TWIN tower I could observe just in front of my room! Nothing!
The view of KL towers no
There are two type of rooms. We booked the largest/most expensive room category to have a view on the Twin Towers but then just got a City View Room. Make sure to have "Garden View Room" when you book. This was disappointing. Plus on our side there was construction that went on until 10pm.
The service was excellant, room was lovely & clean, shuttle service was great and handy no complaints
The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.
Concierge is the best. Thanks to Koy, nishant and gary
Got the tower view room which was nice and clean. What made the stay pleasurable was the location and the staff. Particularly the concierge. Koy is the best. He helped arrange whatever we needed.I will not hesitate to stay here during a future visit. Oh, and the view is spectacular.
Breakfast is mediocre. Toaster machine is not working at the breakfast hall. Towels are out of stock. Reception staff are good.
Apartment, household gadgets, cleanliness, location. Less breakfast option. Slightly away from eating options.
BIEN UBICADO, HABITACION ENORME, MUY ELEGANTE UN POCO SUCIO EL BANO
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
Near to KLCC and the rate is very excellent
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
It was a clean and comfortable hotel and the location was perfect. Nothing
business breakfast facility, pool area
Location is great. Not really a 4 stars hotel, poor services, no internet.
Really enjoyed our stay at this hotel,very friendly and helpful staff and would have no hesitation in recommending it to anyone else who is visiting KL.
I liked the cleanliness and the convenience and the breakfast not much
Very good value
No tooth brush and tooth paste provided. Only one pair of slippers provided in a double bed room.
There was nothing we could fault with this hotel. Room was lovely, great view of Petronas Towers. Really enjoyed swimming pool, steam room and sauna. Breakfast was excellent!
The monorail is next to the hotel. The nearest stop 2 min away. A short walk to Petronas Tower and Suria shopping mall (15 min) Nice room with comfortable beds. Nice view from the room. They offered us food and drinks in the bar one day because the refurbishment off one of the floors was noisy that day. Apart from that we did not hear anything from the work during our stay.
The staff who came to clean the room were very pleasant; the breakfast was palatable There was hardly any chairs in the lobby for guests- need to think of sitting areas for guests who are pregnant, elderly, handicapped etc. there was a problem with the charges and I missed an appointment trying to sort this out; the gym was restricted to vip guests and the 'normal guests' had to pay a daily rate to use it
Location near the monotrain, expensive,
The hotel is right next to the monorail station and has the Hard Rock Cafe attached to it. It is a proper 4 star hotel. Incredible breakfast and a very nice view from the pool (Petronas Towers). Check in time is after 12 PM but because we arrived early we requested the room at 9 AM. They had not room immediately ready as the hotel is packed but we were given free breakfast while waiting 1h to get the room. An example of hospitality. Internet is not free of charge for all types of rooms. 24 h of internet costs 40 ringgits.
Friendliness and efficiency of the staff
lovely staff..great buffet cero complains...everything was superb
very exllant hotel location and butiful loby with live band
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
Friendly and proffesional staff. Slow internet connection
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
service of staffs
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
everything was excellent nothing
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
Room size big.
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
they did not have our rooms available and tried to avoid giving us the reservation we booked
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
the location is very good, easy excess to down town shopping area and walking distance to petronas towers they didnt treat us as a honeymoon couple,even though i informed them that we are coming for honeymoon
Staff not very helpful Far from shopping and action. Although very close to train, it came every 15 min and was inconvenient to change lines. Was not 5 star service, as we stayed in West Wing and was suppose to be 5 star.
I stay there every year No, I like the hotel and its staff
Large comfortable bed with good outlook. Close to all facilities. Friendly staff. Good swimming pool and tennis court.
Hotel has an high standard and plenty of services. Staff is friendly most of times. One of the girls behind reception was kind of rude.
Hotel was presented very well, room was excellant, very clean and in good order. Staff were very helpful and friendly Our only criticism was the coffee served at the pool bar was awful.
The location near town. security is good. Hotel is run down, service is poor, need to keep remind our request for room service. Hotel staff not much knowledge.
Have stayed previously and was not disappointed this time. Excellent customer service. Helpful staff. Good location. Good food. Price of the Internet connection was ridiculous. Budget hotels in Europe supply in-room internet for no charge yet the cost per hour here was exhorbitant.
The swimming pool which my daughter had spent hours in it. It was very nice of the hotel to have a cake for our anniversary. It think it was very special for us to come back and to find a cake for us. Hopefully we will be back for our next honeymoon. We had our first there and this was our second five years later. There was a bug, crocroches in the bathroom and we asked the for someone to spray the room. The room was fill with the bug spray and we could not open the window. That was not a plesant night for us as we breathing in the bug spray all night.
the hotel location is very good , excellent front desk and concierge service , the hotel staff are very wellcoming and helpfull
The hotel staff were kind and helpful.
The lobby and rooms were lovely. The F&B was great also. The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.
The internet conection was so good
Executive room large and comfortable. Executive lounge staff warm and friendly.
The staff are very friendly.
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
the one bed room is very good for family travelling with kids , availability of guest laundry is excellent.... please use it. non
When checking in, the staff are extremely nice.But once checked in, any request for service is extremely delayed.Improve on this attitude, please. Delayed service. Requested service comes late
everything was nice
Because they had a couple of conventions booked in at the same time as us we were upgraded free of charge. They also allowed us to book in very early because our flight landed us in the city at 0900hrs Because of the same conventions there were some restrictions on the use of a couple of the bars as they were reserved for convention guests
we liked the courteous efficeiency, the cleanliness and prompt service provided at the hotel. The buffet breakfast was good too.
The Hotel is awesome, the location is kinda 5 min walking from Bukit Bintang street Internet is not free.
The Hotel is very quiet,luxury and furnished with new royal furnishers.The location is in the heart of KLCC,about 7 minutes walk to twin towers,5 minutes walk to single tower(Minara) and 3 minutes to BB street and Pavalion Mall. The Hotel staff is polite.The Room Service doing well and very friendly. The breakfast was very nice with variety and high quality.The hotel value for money is excellent.Excellent for honey mooners. Nothing bad.me and my wife liked everything.
The best hotel in kl. Clean, ideal location and encourage people to stay there. I strongly recommend this hotel for families.
The hotel was absolutely great. I booked deluxe rooms but upon unavailability I was upgraded free of charge to a Royale Club room. The service and the meticulous cleanness of the rooms are wonderful. It is as described a 5 star hotel! Definitely recommended. We had to use the laundry service at the hotel and unfortunately it was too expensive. Although we gave a two loads of cloths for wash, we did not expect the price to be worth of staying at the hotels for nearly two nights in a deluxe room. However, we learned later on that the concierge of the hotel does offer a third-party laundry with a very reasanable price.
Hotel is well appointed, modern, clean, open space, high ceilings. The hotel staff cater for their guests with genuine enthusiasm. Has well trained cheerful staff. Breakfast buffet superb. Internal security high. The hotel is a little remote for walking when considering security. Outside surroundings a little too quiet at night. Footpaths poorly maintained. The blue taxi service that the hotel uses - we found that driver knowledge is unreliable. In one case, we had to abandon the taxi as it was lost. The room was well appointed but some items were unserviceable or leaking which was surprising. The room was too dark for working at the desk. Internet service intermintently stopped? TV service has no French, Spanish or Italian broadcast.
Very nice room space ad decoration and exelent services from the stuff noisey during wedding party, I dont like thier brekfast
the staff are fantastic, the facilities are suberb. we will definately be back!
Rooms are comfortable. We could not get any response to our e-mails from the hotel. Booking.com contacted and gave info.
I like the location of the hotel, the quite environment and the best thing i like it is the customer services which i only found it in Burj Al-Arab Hotel-Dubai. Currently no.
For some reason 3 days in a row the cleaning staff did not clean my room. Overall the staff is friendly, will help you to the best of their ability but their ability is very limited.
easy access to hop-on-off buses n/a
The view at the 23rd storey was great. the rooom was good Had to pay for the internet....also the parking. Should have been free.
Hotel stuff was very helpful. Buffet was good Internet is very expensive
room is beyond my expectation for the price we paid. location is very good also Long queue for breakfast
Breakfast! Nothing... Great experience!
pick up from the hotel to KL CC and Pavillion nothing
Wonderful and extremely spacious rooms, with all amenties for a young family, great location, <5 mins walk from Twin Towers and shopping center, and 1 min walk to a very nice park in front of twin towers. Good breakfast, wonderful location for breakfast. Very inconspicuious entrance. First day I walked right past the hotel without noticing it.
The location, space in the apartment.
Hotel staff very helpful and the room facilties were excellent
The rooms were quiet, no outside noise from traffic.
Breakfast choice is limited
The bed mattress and pillows were so comfortable Very old TV sets and don’t have plasma like other new hotels, also the DVD was very old and breaks down all the time... The couch in the living room was very uncomfortable and did not have any back cushion. The breakfast food selection was very poor for Arab people. Arab people don’t like cooked/greasy food for breakfast. There was no business center and only one computer at the lobby for internet usage which had very poor monitor, slow speed and always busy.
internet is very slow so slow it was painful to use
Clean appartments, nice location poor breakfast
Good view & beds are very comfortable
Room size, laundry Resturant, breakfast
Smile of employee. The humidity was high in the room even if the air condition worked. The document papers had became wet in four days. The bed was somewhat wet as well. I stayed in a group. Everyone other than me had a welcome fruit, however it was not prepared from me. There is no consistency. But the each staffs were very kind. I thought there was a discrepancy between the attitude of the staffs and the facility of the hotel.
Location is very good, I did like swimming pool, and hotel crew are very nice too Structure near by, is noisy, I booked non smoking room, but they give me smoking room on the back not front as I mentioned during booking
Very central. easy access to everywhere. I was told it was a new hotel, but the interior looked run down. there were stains of humidity all over the wall and the furniture were worn out with sctrached here and there. I could also hear noise from the neighbors.
the location of the hotel as it was close to the convention center and it was walking distance Room cleaning, specially the bed cover.
very good hotel. clean, beautifull and very nice staff!. very near to twin towers. Next time I will go to Impiana again! no
Service was at it's best, calm and peace stay
Great central location, very good breakfast, very friendly porters/doorman, great pillows on the bed (actually have a pillow menu) Bathrooms due for some work
Great breakfast and staff that work there are very accommodating. Some good doormen who happily open the door for you (also at the 3rd floor bridge door). Superb location. Responsive cleaning crew. I would gladly return as I have pleasant memories here. Horrendous Air Conditioning that is mild at best. It takes the heat away somewhat, but not cold enough to sleep with the blankets on. I have noticed this in my 4 different stays on Superior, Deluxe as well as Club Premier rooms. Such a let down for a 4+ Star rated hotel that is striving to be more. Decent Wifi Speeds (4Mb/s). Some doormen open the door for you; while others just watch you walk in and stand there looking at their phones or busy talking to someone else. Inconsistent hospitality (only) at the door is another major let down at this location. Plumbing issues on 2 of my stays thus far, but quickly taken care of.
near my office
the room was clean and had internet access. breakfast included was a good addition. i liked the accessibility and ease of getting a taxi.
Location, variety of breakfest cleanliness. The room was very dirty; mould on the bathroom ceiling, the linen of the bed was dirty with huges stains. I would never stay in this hotel again.
It's new hotel design concept, the use of the Club floor facilities which is excellent Not well sign posted on how to get to hotel reception , complicated changes of lifts
Excellent Hotel Facilities, and location of the hotel. Brakfast buffet needs improvement. The quality of the food is excellent, but it lacks of diversity.
luxury and good design , very clean and new , nice bathroom with facilities , and good price . i like it at all . it is a new hotel so most taxi drivers do not know the location ...
It is a great hotel. Only 2 stops from the Golden Triangle. Staff are very professional and the rooms are tastefully decorated. The facilities are fantastic. Great Gym & Pool. Fantastic restaurants N/A
perfectly suited for business traveller, excellent club lounge facilities, room perfect!
Very very calm and no noise Dress code
The room of course. I love the room from the interior design to the furniture, I really had a fantastic stay just for even one night ! None, but I would like to note to other hotel guests to always check the towel for stains (whatever you can imagine that is), but understand that this isn't really the hotel's fault because laundry is usually out-sourced.
The staff at GTower (and Malaysia in general) are fantastic at providing world class service, if you like to work the staff, these guys will be there at your every request promptly and enthusiastically. The hotel was extremely well priced, decor was great, was well appointed facilities and Amneties. Only negative was the lack of sound proofing from the city hustle and bustle taking place 24/7 in the streets below. This was only for one of the rooms I stayed in, the other room was fine.
The hotel staff is very helpful and it is within walking distance to the KLCC mall and Petronas Twin Towers.
good location in same time the rate poor facilites compare with other hotel like ritz
Location and cleanliness of the hotel. Staff failed to bring our luggage up promptly despite 2 calls to bell boy.
I loved the most things about the Mandarin Oriental, Kuala Lumpur the service was excellent and the stuff were honest and everything was nice. nothing and thank you so much
Very nice hotel, as a 5 star should be.
The hotel facilities restaurants the pool the luxuriousness drinks a bit high priced
I found the staff to be friendly, helpful & hospitable. The facilities were of high standard with the hotel having an excellent location. Not applicable
Good service and location to shopping The swimming pool wass too small and under repair
My whife and I enjoyed staying at the hotel. We both did a cooking demonstartion by the hotel Executive Chef Marcel Kofler, the Master Chefs of trade Chef Bong and Chef Raman, which was excellant and made the stay at the Mandarin Oriental Hotel a memorable one. Thank you for that. Regards, Mandarin Oriental Hotel is geared for families and two many children running arround and push chairs being wheeled arround make the hotel look less impressive than it realy is. The hotel should aim for the high end of the market as it is supposed to be a 5 star hotel.
The location is amazing, you cannot be closer to the towers or the city center!
Ideally located across from Petronas Towers. Nice hotel but not up to the standards of other MOs. Definitely needs a refresh.
Manadarin is a very good hotel , very ogranized and clean , the employees are very welcoming , its only meters to the Peronas towers , and its connected to the mall , so its very conveninet to stay in Manadarin . also what i liked that they put fruits every day for us, and also they arrange the room for us at morning and around 5 every day .
Considering the location, The face is reasonable price. There were enough parking lot which was very convinient. When I check-in, the reception employee made me slightly uncomfortable because he changed the room I arranged. The room condition was unclean so I felt it was not cleaned properly.
The room was big No restaurant, I asked for ice, the did not have any .
The location was absolutely the best, if you can work with the mad traffic that is. - The long wait times at the check-in counter in the SPG gold/platinum members section. There were only 2 staff dedicated to helping the SPG Gold Platinum members, which was a line of atleast 10 ppl on the day. I was obviously frustrated by this service and the frustration was evident on every customer's face. - The A/C in the room was below par. Even after requesting the hotel to have it checked out, nothing changed in the cooling. In the blistering humidity of KL, a below par A/C is a sleeper's worst nightmare.
Was able to walk to 75% of the things I wanted to do in KL. Having a nice shopping mall with good dining options around was a big plus!
We loved everything about the comforts, amenities, and service during our stay at Hotel Maya. The staff were most helpful and accommodating, the room was lovely with a surprisingly good view. The spa and pool area were fabulous, and the breakfast was excellent and tempting. The evening service on the terrace was a nice feature as well. Overall, the staff went out of their way to ensure we had a positive experience--and this was greatly appreciated. We would certainly recommend this hotel and visit again ourselves.
the breakfast, and the hotel location the stuff has not so helpful
Nice view from the room, free fruit service and spa. Breakfast is not good as I expected, range of choice is not enough for me. doors to the bath room is little heavy to move.
The internet vary good The insulation is vary poor you can hear the car & people from outside in the road
good services. smaller room area.
Location Not every room comes with buffet.... so I wish every room should come with buffet witout charging extra money
The roon design and the view from the window The room size .... the furniture quality
Imaginative rooms, perfect views of the Twin Towers, especially from the Skyview Lounge. Spa was really nice too. Good location, better than Bukit Bintang, especially during pek traffic times.
Excellent Buffet breakfast. Nice rooms and comfy bed.
this is very good and well located hotel. The great advantange is that all fees are included (some hotels in KL do not include TAX etc), and the staff is friendly. The reseravtion desk of the hotel contacts you after the booking made and ask to reconfirm the booking; they also check the credit card