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Very relaxing, the villa was beautiful and the view from it was lovely. We stayed for a week but grew bored towards the end, I think 5days is enough, there's not a lot to do except laze at the pool/beach and there's really limited food choices nearby.
Staff was very friendly and food is great. There is a band singing at the main restaurnat at dinner time, it is very nice!! Road to the hotel is very rocky and so uncomfortable. The spa was average.
The room 241 was just outstanding: a big surprise. All the buildings and all the little details everywhere were very pleasant. We enjoyed it very much. The streets to come to the hotel are lousy, it was a real adventure, but it's not the hotels fault
We love that place:-)
location is very good although be prepared for 1 hour transfer in 4x4 from the landing Port - there is no roads in the island, only trails.... it rained one day and the pain on the umbrellas and the seats on the beach went on all towels and clothes...the entire terrace was brown with paint instead of white...
The Santhiya Resort is dreamy, magical place. Great for honeymooners! The spa treatments were way over priced.
Own pool is simply what you really enjoy when having a romantic or family holiday. Wannabe perfect gastronomy. Food was eatable but nothing for gourmet.
A beautiful hotel in Thai style, with great views and surroundings! Both restaurants offered great food and friendly service. Very romantic night time dinner on the beach. The villas are both romantic and child friendly. Fantastic pool and beach. And privat speedboat to Koh Samui - what more can you ask for?
The location of the resort is fantastic with what feels like a private beach. Although the facilities were good, they still lacked in some of the additional services associated with the luxury suites. Simple things like an iron would have been useful.
Great comfort of rooms, great location (only five minutes walk to Haad Rin Beach), clean and amazing private beach, the best Spa service ever in Koh Phangan, The reception staff were very rude. maybe cuz it was the Full moon days and they were fed up with all the crowd, but that is no excuse to be rude & unhelpful. I have changed the booking from double to single, but they still forced me to buy the Full moon Party ticket for two people. at first they said we werent informed of the change, and then when I showed them the confirmation email, they said no you still have to pay for a second person. The Cocktail party was crap and the food & drinks were disgusting.
A terrific luxury room in a spectacular hotel. Excellent pool. The best breakfast we have ever encountered. Sensational choice and all fresh. Many of the amenities like the gym and second pool were not ready at the time we stayed. The hotel land block is very steep and a challenge when returning at night. Although the room was stunning in design and spacious, we had booked a Deluxe Seaview room but it did not have a sea view. We had to stand on tip toe and lean over to catch a glimpse of any ocean. We were very disappointed.
Very friendly staff, and beautifull hotel when the works are finished. It's a bit far from from the city and more then half of the hotel and the facilities are not finished yet. When finished it's a fantastic hotel!
the hotel staff was friendly and i liked the room it was excellent it gave us a lot of privacy. no 24hours room service
Location. Room. We stayed in a pool villa which was excellant. The staff is friendly but if compared to Banyan Tree rersorts , they still have much to learn.... I have noted that booking.com mentioned below that I booked a Deluxe room while I booked the Pool Vila and that what we have got. The booking for the other members of the party was for deluxe rooms. The resort is located less than 5 minutes slow drive from the airport. As such , one should expect a free shuttle to and from the location. If you wish to use the hotel shuttle be ready to pay relatively high amount of money (when compared to other local transportation)..
Everything was perfect. The staff is just excellent there. My my fractured her toe in the gym (her mistake) and the staff did everything possible to make sure we all were taken care of and comfortable. This included changing her room to a more convenient location on the ground floor of a building as close as possible to the reception area, a buggy whenever we wanted to go out, etc etc. By far, the best hotel in Samui.
A new, very beautiful resort and spa on a very picturesque beach. The rooms were gorgeous and very spacious, and the grounds were lovely. A great value for the money. The food was very expensive for Thailand, though it was good. The drinks were extremely expensive and good. The beach, though beautiful, is not swimmable and extremely rocky under the water -- I got cuts all over my feet even I was being very careful.
Beautiful villa, extremely friendly welcoming staff, delicious food, beautiful grounds. We did not see it at its best as we were unlucky to be there during terrible weather but the beach was a bit disappointing, somewhat rough sand and rocks washing in, but its har to know how much of this was due to the storms and also to the storms making it a bit rough and unusable.
We stayed in a 2 bed pool villa, accomodation and facilty of the roomk was very spacious and to a very good design standard. The outdoor bathroom of the second bathroom was a nice quirky touch. The main pool and beach was very nice although the typical sunbed wars was common due to a shortage of beds around beach and pool. Although listed as a 5 star hotel, the accomodation meets this star rating but the staff and facilty did not. Simple request could not be met, such as a side salad with a main course meal of lasagne. They heavily advertise the Red Snapper restaurant within the facilty but this is acutually off site by 20 mins. Drinks are very expensive within the hotel and by the pool when compared to Thailand hotel prices.
The rooms were very nice and private,and the pool fantastic The Service was poor,and no shop on the premises.Breakfast no fresh juices.and shutllebus only goes once a day and you have to pay.Overall not 5 star standard.
Perfect holiday with excellent island location, room and spa facilities complimented by the very friendly and helpful staff - it was a great holiday
Loved the main swimming pool and beach. Resort as a whole was very nice and the rooms were very spacious and lovely.The staff were very helpful and accomodating at all times compulsory 10% service charge + 7% tax. All published pricing ommitted this extra 17% so you had to calculate the extra charges. I feel that the food & drinks were over priced. Hotel also exploited the fact that it was isolated and charged 500baht for a car to take you 10 minutes away.
Relaxed by the pool and on the very private beach.
I like the place and it is very comfortable No
The hotel has its own nice beach. The photos looks like the pictures shown by booking. On the restaurant of the hotel you have many choices of both delicious tai and occidental food.It has its own spa and awesome massages. It's a little bit far away from the north of the island and you need scooter to move around the place near to the hotel.The places around the hotel don't look like as pretty as the north of the island.
Nice pool area, beach okay, much nicer if you walk to the full moon party beach (5mins) to town, food good in restaurant rooms basic enough but comfortable
The best thing is the waterfront location on a reasonably quiet beach. The restaurant is also good - a little more expensive than places in Haad Rin, but that's to be expected from a hotel restaurant. This was my fourth time at sarikantang in five years, and every time the hotel looks a little worse. They are not maintaining the exterior surfaces of the buildings at all, and many of the bungalows just look dirty. Staff attention is also lacking. I reported that the electric kettle in my room was not working one morning, reminded them the next day, and when I checked out nothing had been done.
Very nice rooms, good location in a beautiful beach, quiet but also close to to the town, good spa at reasonable prices, good food. I would recomend to everybody. Swimingpool was a bit dirty
The hotel's location was really excellent with a nice restaurant and private and beautiful beach. The food was excellent and reasonably priced too. The hammocks at our room and at the beach were unique. Hospitality lacked totally!!!.....No smiles and greetings at all!! No room service!!! Rooms were pretty ordinary and small for a 3 star!! Staff was the most unfriendliest kind than the rest of Thailand!! Spa was located right at the beach but the massage was not great!!
The location, walking distance from the centre of Had Rin and at the beach.The food and cocktails were good. On the website the hotel looked nice, but the resort was a bit worn out, it seemed that they did not do any maintenance on the rooms and garden. Everthing looked old and broken, sunbeds at the pool were dirty and the room was very small, tiles in shower dirty and no mosquito net on window. Lock of room was not working properly.
The service was outstanding.
The service and hospitality were warming and immaculate. Hotel restaurant outlets were relatively cheap compared to other 5* hotels plus they provide delicious daily fruits and snacks for every room. Rooms are very comfortable, and I esp loved the balcony bathtub. Absolutely would return again!!
the best in the world
Since we liked our stay at Rasananda two years ago, we decided to book the same hotel again. We like the comfortable room, the friendly and courteous staff and the location at a beautiful beach and next to a little village with nice bars and restaurants. The food at the hotel itself is pricy compared to other restaurants around. Furthermore the Thai-Food at the hotel itself is rather westernized and therefore less authentic. The prices for the wines are high compared to Europe and the us.
The view, the friendly staff. The luxurious room, the private pool, the extremly helpfull staff, great breakfast and great in room dining. The inaccsessability via the only road to get there was a very unconditioned dirt road, which was dangerous to drive or ride a motorcycle on.
Beautiful hotel and grounds, amazing rooms. Staff were very friendly, beach was idyllic.
wonderful new hotel. room garden with private pool fantastic!! the food is not expectative for a five stars hotel
The staff were amazing. They were most friendly and helpful. The design and quality of the resort is outstanding. The resort exceeded our expectations.
Excelent resort! Loveley beach, great breakfast and very nice rooms. You pay more for 2 singas in the hotell bar than you do for 2 large singas and lunch 50 meter down the beach, but still. Thai massase in the back of the hotell is 1900BHT, might be very good, but you can get an hour of massase at the beach for 300BHT. That said, we`ll be back. At a resort like this I`d expect a bit more english speaking personell! Pricings a bit confusing. Visited in januar and our room should be about 22000 BHT a night, we paid about 8000. Check around before booking!
beatiful rooms, amazing spa area
The location was perfect, you are so close to all the shops, restaurant and bars yet still on the beach front and is as quiet or as loud as you want it to be. The (second) room we were in was lovely with a massive comfy bed. The high-touches this hotel has to offer are some of the best I have ever seen. I emailed the resort to request an upgrade before we went but they didn't respond which I thought was quite bad. The first room we were put in was horrible and right next to all the construction work, to say the least I was very dissapointed, but we were moved to a lovely room the next day over looking the pool. Pay the extra and get a nice room it will make a big difference! Drinks and food are fairly expensive at this resort compared to what else is around, also the bars close at 6pm and 8pm which is a bit silly but there is plenty else around.
Great location, even though right in centre of Chaweng, once in the resort you cannot hear street noise. Staff we're very friendly & helpful and we even got upgraded. Would stay there again!!
The ambience made for a relaxing and very pleasant stay, and the staff were extreemly helpful.
Great food, staff, facilities, landscaping, location. Couldn't have been happier here. Room could be a bit bigger, and didn't like only having one key.
it was very good , the service and location great we needed to check out one day earlier due to our boy being sick and wanted to get him back to his doctors. we explained to staff and they still required one day payment, even though resort was not full and we had already stayed 6 days...this was not good or accomodating
Bedrooms are well appointed, spacious and comfortable. I was upgraded from a deluxe bedroom to a superior bedroom, however there was noise during the day due to refurbishment. Not really a complaint as refurbishment was clearly stated on website. Hotel will go from good to excellent when work is completed.
Walking distance to beach, very convenient, spas pubs cafe shopping all within walking distance Service attitude (could have been better)
The garden (Square) pool is excellent, along with the location next to the beach. Lots of deck chairs. Could Improve their food quality compared to other hotels within the region.
On the beach location. Serenity of the gardens No
Great location and the hotel is very nice The AC wasn't working properly - and it was hot in the room