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Overall, the staffs are friendly, helpful and provide quality services. We have alot of fun during our stays in the hotel. Thank you.
All staff was very friendly and sincere. Room was clean, comfort and good view. Parking area, map to the hotel.
Really helpful staff, we had to leave before breakfast by train, so the staff arranged to have a breakfast bag ready at check-out. Nice and clean rooms, though somewhat outdated. Good restaurant. No free internet.
The Novotel is the only hotel in the area that is acceptable. They did try hard to entertain the guests on Christmas Eve with a special buffet and entertainment. It needs a complete renovation - rooms especially. Pool area was in very poor condition.
Basic amentities - toothbrush not provided.
we requested to change our room because it has a smell once we go into the room. the staff was very efficient in changing us to a newly renovated room. they even show us 2 different rooms so we can pick which one we like. the breakfast is good and has quite a good variety. the hotel are in the midst of renovating their rooms now which they need it badly because the room is in a run down conditions now.
A great & very convenient's location! Is in the heart of the main shopping. The hotel's furniture is a bit old, especially the basin and the shower curtain, the basin is dirty till u can see the dirt stain. And the shower curtain (i think too too long time never wash), there's a kind of musty smell.
Only the location. I do not like the shower as the water was not hot at all.
Bare bones economy. No extras. Staff were great. Walls and doors of the room were a bit dirty but the rest was fine. Not luxury, but I wanted comfort not frills. Have stayed there before (when it was called Tune) and will probably stay there again. Well worth the money. HDM (Male Caucasion, Canada) Walls and doors of the room were a bit dirty but the rest was fine