Overview

Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam
+84 437 199 000

AED 368+

Overall guest ratings

8.6/10 Excellent
Based on 658 reviews

Review highlights

  • 10.0
  • 8.8
  • 6.7
  • 6.5

Good to know

  • Great reception
  • Great view

Nearby

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    About

    Situated on the shores of Hanoi’s West Lake with its many local attractions, we are just a quick drive to the bustling city centre. The Old Quarter, also temptingly close by, is home to Hoan Kiem Lake, Hanoi Grand Theatre, and unforgettable boutiques. Enjoy our courtyard and four excellent restaurants, or host a larger event at one of ten flexible indoor or outdoor event spaces. When it’s time to replenish, visit the Lily Relaxation Centre with adjacent outdoor pool and Lakeside Garden. Our 299 spacious guest rooms, including 16 suites, feature panoramic West Lake views and the incomparable comfort of the Sheraton Signature Sleep Experience. Vietnamese and French colonial décor, as well as soaring ceilings, infuse each room with grace.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Pool table
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Child pool
    • Indoor pool
    • Beauty salon
    • Coffee shop
    • Airport shuttle
    • Laundry facilities
    • Spa
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.6 Excellent
    Based on 658 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 8.8 "Breakfast is good."
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 8.1 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
      8.6 "86% said the beds were comfortable."
      10.0 "100% liked the big bathroom."
    • 7.3 "Good cleanliness."
      7.3 "73% said rooms were clean."
    • 6.7 "Rooms are ok."
    • 6.5 "Average value."
    • 5.2 "Vibe was decent."
    • 3.4 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
      4.5 "55% thought it was overpriced."
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    Overall rating

    8.7 Excellent
    Based on 125 reviews
    • 8.4 "Comfort level is high."
    • 8.3 "Food is delicious."
    • 8.3 "Great service."
    • 7.3 "Good location."
    • 6.7 "Rooms are ok."

    Overall rating

    8.7 Excellent
    Based on 92 reviews
    • 8.2 "Great service."
    • 7.2 "Good amenities."

    Overall rating

    8.8 Excellent
    Based on 421 reviews
    • 8.8 "Breakfast is good."
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 7.3 "Good location."
    • 7.1 "Good amenities."
    • 6.8 "Average value."
    • 6.3 "Rooms are ok."
    • 5.0 "Vibe was decent."
      0.9 "91% criticized the unstylish hotel."
    • 3.4 "Internet is poor."
      4.5 "55% thought it was overpriced."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 19 reviews
    • 8.4 "Great service."
    Good to know
    "Great reception"
    "Great view"
    data provided by TrustYou

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