Pros (+) This hotel was a great stay. King treatment from the time I stepped from the cab to the time I checked out.
Cons (-) Nothing to dislike.
5 stars
Pan Pacific Hanoi
Photos of Pan Pacific Hanoi
Overview
Situated in Hanoi, Pan Pacific Hanoi is within a 10-minute drive of West Lake and provides free public parking on site. This 5-star hotel features views of West Lake, Red River and Truc Bach Lake, as well as an indoor pool.
Pan Pacific Hanoi boasts a variety of deluxe amenities and services, such as a limousine service and Spa. Facilities include free wireless internet, a 24-hour reception and an express check-in and check-out feature.
The hotel offers rooms equipped with a mini bar, a coffee maker and a refrigerator. They are all fully air conditioned and feature private bathrooms with luxury toiletries.
Pan Pacific Hanoi boasts convenient dining options, such as Chinese cuisines at Ming Restaurant and local and international food at Pacifica. In the evening, guests are welcome to relax in the lounge bar.
The hotel offers disabled parking for guests travelling with a car. Quan Thanh Temple and Truc Bach Lake are within walking a distance.
Latest deals for Pan Pacific Hanoi
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Pan Pacific Hanoi
- Outdoor pool
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Free parking
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Dustbins
- Conditioner
General
- Executive lounge access
- Family rooms
- Hardwood or parquet floors
- Lake view
- Storage available
- River view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Dining room
- Snack bar
- Breakfast in the room
- Dining table
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Spa and wellness centre
- Rooftop pool
- Massage
- Sauna
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
Kitchen
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Oven
- Microwave
- Refrigerator
- Dining area
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Designated smoking area
- Disabled access
- Lift
- Accessible by lift
- Upper floors accessible by lift
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
- Tumble dryer
- Washing machine
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- Shared lounge/TV area
- TV
- DVD player
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Cleaning products
- Wardrobe or closet
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
Outdoor
- Terrace/Patio
- Grill
- Balcony
Family friendly
- Babysitting or child care
- Kids meals
- Kid-friendly buffet
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
Reviews of Pan Pacific Hanoi
8.6
Very good
946 verified ratings
Wonderful
531
Very good
182
Good
118
Okay
56
Fair
27
Mediocre
13
Poor
19
Summary of reviews
Guests say
Guests have highlighted significant service issues, particularly in the restaurant and with staff interactions, which detracted from their overall experience. However, many appreciated the hotel's location and some enjoyed the room quality and amenities. The hotel has potential but needs to address service shortcomings to enhance guest satisfaction.AI-generated from customer reviews
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Score by provider
8.6 out of 10
397 reviews
8.8 out of 10
80 reviews
9.8 out of 10
1 review
All reviews
Location
1 Thanh Nien Road, Ba Dinh District, Hanoi 10000
What's nearby
- Truc Bach Lake0.5 km
- West Lake1.3 km
- Presidential Palace1.3 km
- Ho Chi Minh Mausoleum1.6 km
- Hanoi Citadel1.7 km
- Dong Xuan Market1.7 km
- Ho Chi Minh Museum1.8 km
- Vietnam Military History Museum2 km
- National Museum of Fine Arts2.2 km
- St. Joseph Cathedral2.6 km
- Temple of Literature2.6 km
- Hanoi City Centre2.7 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Pan Pacific Hanoi
Low season | February |
|---|---|
High season | February |
Average price (weeknight) | AED 452 |
When to book a room at Pan Pacific Hanoi
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in HanoiGood to know
Value for money | 8.3 |
|---|---|
Distance to city centre | 4.5 km |
Nearest airport | Hanoi Noibai |
Distance to airport | 19.3 km |