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Staff speak english & quick houskeeping service Smell of the coredors and rooms + guests who were smoking were opening thei rooms doors & we were annoyed the smoke and the smell. rooms were not clean enough like 5 star hotels
breakfast being served outdoors in the central garden,the shuttle bus service to the trade fair the main restaurant not letting us in after 9 pm,the hotel booking in clients and giving them room keys prior to us even checking out from our rooms,the next lot of guests are sitting in the corridors in front of the rooms waiting for us to leave,this was at 12:30
convenient location since i was visiting someone that lives at the marriott apartments next door. The pool was nice as well and open late. bed was not very comfortable too hard for my preference
The services were very nice the view of the swimming pool with gardan is very nice too . ....the beds are very comfortable .... I paid 5 rmb for each fax I received ... why ? ....this charge are not fair
I actually I liked nothing during my stay at Dong Fang Hotel. the staff were not friendly at all. the room was given to us at the end line of block No. 2 and it is very far from the hotel reception and the swimming pool. the carpet of the hotel is very old with bad smell. I requested them to move to the other block which is new but they refused. It seems that the staff of the hotel don't like ARAB people and the staff intended to give ARAB people bad and far rooms. I don't suggest the hotel at all. I actually I liked nothing during my stay at Dong Fang Hotel. the staff were not friendly at all. the room was given to us at the end line of block No. 2 and it is very far from the hotel reception and the swimming pool. the carpet of the hotel is very old with bad smell. I requested them to move to the other block which is new but they refused. It seems that the staff of the hotel don't like ARAB people and the staff intended to give ARAB people bad and far rooms. This is only 3 star hotel.
Location, price level Not 5 star service; no shuttle to airport.
The room was spacious, the bathroom was equipped well, very nice bar with places outside in the beautiful garden. The breakfast was not diverse, windows in the room were locked therefore it was a lack of fresh air.
Staff were very helpful. Executive suite was large.
Good location just above metro station with two lines, good chinese cousine on 8th floor, garden and pool. Definitely good times for this hotel passed away. Need general refurbishing, corridors are smelly, disgusting bathroom, carpets are with huge spots, it's worth only *** european standard. totally overpriced!!!!! Staff didn't want to help me making a chinese call to clarify the matter with missing train ticket.
The facilities were nice but I was there on National Day so some of the things like the hair salon/spa was closed. Most of the staff spoke some English. The distance from the airport is at least 40 min away
Central location but quiet, luxurious, lately renovated. I enjoyed my breakfast at the wonderful garden by the swimming pool. The personnel speaks English fluently. I strongly recommend it. I would prefer the bed mattress a little softer.
I was pleasantly surprised and enjoyed my stay
My flight was delay significantly, I arrived at the hotel 3am the next day. The staff in front desk is very helpful, he not only put me in a non-smoking room as request, also upgraded me to a suite.
Location, staff friendliness 1. Complimentary fruits was only for first day.
Nothing.. Beds were hard like rock, checked out early.. hotel management agreed to refund but money still not back yet as Kayak vendor getaroom is still thinking over it!!!
Location and breakfast Wifi connection was too slow. The non smoking room had a strong smoke odor.
all charging for the business center computer!!!!
I used their paper stationary folder like envelop, writting pad etc while on canton fare for which they have charged RMB 50. shame on it as a 5star guest charge for a plastic folder???????. I have used paper and throw the plastic folder for that they charged 50 rmb......
Good Room, excellent breakfast, good pool for relaxing and a little smaller for swim but it is possible in that. the internet is not very fast, but maybe it is the same problem in all china.
the location is good and close with metro station,various restaurants the price is huge for the confort.Last year we have booked this hotel with 90 usd/night in the same period and that is all he deserves as price.The hotel is old,the furniture,towels,everything is old.The breakfast is poor and very expensive.
the renovated rooms are beautiful the mattress is too stiff
service and cleanliness
Great view from the dining area and pool area. Internet access in the rooms was also fantastic to have considering that I was in China on business. The pool bar could have been open at times for refreshments
This hotel made me feel welcome. The service was wonderful.
This hotel was wonderful! The rooms were huge with plenty of room. The staff took a lot of time to help us out with answering all of our questions about the city. Hotel Employee at the front desk was a great help and a perfect representative of the hotel.
The buffet is excellent (second floor), very big hotel with a lot of shops, free internet, pool and gymn included. The room was a little bit small for a marriot
there is small shopping area so you can find what you need like supermarket ,starbucks,beakry ATM ,macdunalds. Long time for cheack in and cheak out and the resaption very busy .and abit pricy
The way the staff attended to any querry, was good. They attend everyone well, I liked that. They should take any telephone call very seriously.
Comfort, food, shops and the staff. So much that i want to visit again. When in the bar(s) relaxing there are too many women wanting you to buy them drinks and offering you room services.
The Hotel was 5 star and staff were trained well. Food was excellent and Prime steakhouse was very good. All facilities were 5 star and this is rare in many parts of China. The shopping precinct attached to the Hotel was also very 5 star and perhaps some cheaper shopping options nearby would be benificial.
Not impressive due to rather old decor and rustic smells. The breakfast staff were courtesy and polite. and happy lot. this atmosphere is a bit old
River Views are fantastic.
Very good chineese dimsum and nice pools and sauna
Service was very Good, Atention was excelent
very good location, close to the fair
the stuff was friendlily to far from the city, old Hotel the room is clean but the lobby and the corridors are dirty.
Facilities are getting old...Besides that, the hotel is good.
i liked the veiws,some of the staff were very good,but they got let down by the other 50%. price was expensive compared to better hotels,the location was rubbish..taxis are very cheap,but you need one wherever you go..no bars-nightlife anywhere near.the hotel is old,and showing signs of aging.I moved to Dong Fang hotel after 6 days.totally amazing....Please dont bother with this place
Staff was exceptionally friendly and efficient. Views were very good from the room. requests were answered positively. Nothing I can remember
if you are alone on a business trip (like I was), this hotel is great, the people are extremely caring, and they speak the necessary english, on my business trip I got so incredibly ill, it was unbelievable, and the personnel at the hotel was so warm and caring, they drove me to the emergency and people from the hotel stayed with me all the time, I will never forget that, thanks people at the Ramada Pearl, you guys are so very sweet !
Their Chinese restaurant served excellent dishes Room needs better maintenance - cleaner carpets and repaint furniture
location Bad tab water. Cooking smell comming out of the air condition sometimes. Very expensive during canton fair.
It was value for the money. Cheap and convenient. Nothing to complain!
Staff was friendly and helpful. Good breakfast buffet. Location. Value was very poor. My business partner and I stayed in two separate suites. It was very noisy as we could hear traffic from within our room at night. For our value our breakfast was not included in the room rate. I found this a little odd for a mainland Chinese 4 star hotel. Hotel has seen better days and looks in need of upgrade. For a suite my room was OK. Shower was very poor and run down. Appliances did not work in room. I wouldn't stay here again for the money.
Very clean large rooms. Good level of service. Good value.
Convenient. Bus, Metro, food & shopping all within walking distance.
proximity to places i needed to go and its value for money the airconditioning was hot and the beds were hard
location excellent very central to a lot of whole sale markets. Bell boys very helful, computers in room on 8th floor poor service and unfriendliness by some reception staff, lack of english by most staff still, early closure of Chinese restaurent should stay open til at least 10 o clock.
Room was generally clean and bright, internet connections were good, good view, air conditioned, spacious, comfortable beds, 3 stars customer service, nice restrurants, and affordable room services. Carpet is soiled, people ignored no smoking signs and hotel staff does not enforce rules, and customer service varies from staff to staff.
The location was good for business purposes Too many securiry checks
this hotel located at the center of the city The television in the room doesn't work at all, free breakfast in a hotel restaurant in 26th floor and elevator only goes to 23rd floor; all waiter and waitress can not speak English and not friendly at all, can't get my slice of bread.