The hotel staff was friendly. The room was nice and clean, I had a place to park. Very cosy and enough space in the bathroom.
Very big and comfortable room.
Hotel comfortable, all staff friendly and willing, room comfy, bathroom adequate, no smoking policy enforced in public rooms, breakfast adequate, bar pleasant. Dinner menu extensive but not enought fresh food - e.g. fish was all frozen. We stayed there 3 days and enjoyed the stay greatly no
large room , convenient for both Constanta and Mamaia , not bad overall A/C noisy ,in the bathroom some small things need to be fixed , not really 4stars hotel
Excellently located and decorated hotel, only one black away from the main beach in Constanta. Receptionists are friendly and speak excellent English. Beautifully decorated rooms, with satellite TV and a fast internet connection.
I like this hotel. Very good location, very good price, room are very good and clean and the staff is very king with the guests. When I will be back in Constanta I wil,chose Hotel Carol again. Everything is good.
Very good hotel in a practical location
Being different from other hotels in its historical style, Hotel Carol offered us a unique and unforgettable experience. It was worth to spend some relaxing time here. They do not accept AMEX cards for payment.
It was a very good hotel. I like especially the large room and the confort provided. It has a good value for money. I think to return to the hotel in my summer hollidays. There are no bad things with this hotel.
value for money venterlation in the bathroom
The room was very clean and big. Staff was nice and helpful. The location is not very easy to reach.
attention of staff
Friendly,helpful staff.Clean modern rooms equiped for basic needs.Ideal self catering accom Bit far from the centre,restaurants etc, but plenty of public transport available.
the room - very clean, new furniture, very cozy. It is quite far from city center or Mamaia but with a car there is no problem . Interesting view on the harbor (the commercial one, not Tomis port) . You get to see the sea and feel like on holiday. the staff was rude and unable to explain directions to reach the hotel ; the maid did not knock on the door before entering the room, which lead to some strange situations
great service! Value for the money. no info received about how to get there. Location difficult to find.
I likjed the hotel, but the cleaning staff didn t change the sheets, ararange them They resume only to clean the floor and change the towels
the reception can book your pizza and it is delivered like a room service ! very difficult to find in the city... GPS is needed !!
Nice service, unusual for romania No Breakfast, bad location
The staff was amazing, friendly and relaxed. Lots of parking places. The location is not very good and somehow hard to find. Recomend a GPS
A new hotel that has very nice modern rooms with fantastic views of the black sea. The staff were also exceptionally friendly The hotel is located amongst some pretty grotty looking apartment blocks and there is only one nice restaurant within walking distance
A 5 star welcome received by a professional ,smart and nice reception-they open the restaurant despite the late arrival(11.30 p.m.).good food and unexpected good wine(cheap price)-the room was clean,wide and big TV.Thanks to Guly and all the staff
Modern interior design, new furniture, spacious rooms, clean. The staff was very friendly and helpful, always at your service with a smile on at all times. I liked everything. Perhaps the Internet connection could be improved to accomodate business travelers.
At first, I was a little doubtful, but once I got here I had a very nice surprise: to find that everything I'd seen on the internet is true, conditions more than 4 stars, an excellent staff, helpful, friendly and always smiling. In the morning I had the most beautiful surprise of all, to see the first rays of sun reflecting on the sea surface,..... So that's a true awakening. I will come back for a longer vacation here to enjoy moments of relaxation that I am missing much. it can be done also in romania !!
Staff friendly, comfortable rooms, beautifull sea view, refined menu, intimate restaurant, pleasant environment.
I liked very much this place.it is wonderful,quiet,water and sun.
The room was great....wonderful view on the Black Sea!Very friendly and helpful staff! Location was not that great, but not that bad!
The staff, hotel conditions and very friendly owners
New, well appointed, small hotel. Very friendly staff. Good food.
The breakfast was good. The most unexpected thing was that I received a twin room instead of double room. I made the check in at 8 PM, in this time the hotell staff called me twice but I could not answer. I called them back at 7 PM to tell them that I'm on my way. When I arrived at hotel, the lady from receiption gave me two twin rooms instead of two double rooms. Now I understand that he called me because I was delayed and he gave my rooms to someone else who had reserved twin rooms. I was not satisfied by her answer that "those are the only two rooms available" because I did want rooms with a double bed, not with two single beds. Even after many discution with the Director of the hotel or with booking staff I could not obtained what I reserved.
Hotel is clean. The room is clean. Celaning service is coming every day.Breakfast between 7-10 is good. The distance between Megalos and Mamaia center is 10km, same between Megalos Constanta center. Mamaia center can be reached only by car and by taxi. Taxi trip to Mamaia Center costs about 4 euro daytime and 6 euro during night.Be carefull because are many taxi drivers with counterfeited taxation units.
Staff was helpful and friendly. Room was spacious and clean. Free wireless internet in the room worked very well. Hotel feels like a base of old-style with the beginnings of modernization/stylization. Bathroom, for instance, was well renovated and new while carpet and room furnishings were from another era. Breakfast was fresh and plentiful, with juice, coffee, cheeses, meats, cereals, bread, butter, jam, and small pastries. Only complaint - and it's minor - is the beds. Mattresses are a little thin. Not uncomfortable but quite what you would expect.
Clean rooms. Nice furniture. Friendly staff. Good breakfast
kind and pleasant reception staff restaurant service, slow and inconsiderate to client's needs and requests
The restaurant is very expensive on comparaison at the food, it is very simple and not very good.
Very good service from the staff, including the staff in the restaurant. Nice, spacious room. Dont miss to eat at least one dinner in the restaurant! Lots of TV programs on the cable, both national and international. The internet connection was not working in the room. In the restaurant very slow wireless connection, sometimes failing. Not suitable for a city hotel in 2010. Installations in the bathroom needs some maintanance.
Quite centrally located (15 min walking from old town). Good quality for the price. It is deeply decorated in middle age style. The breakfast is very poor and the breakfast staff rather rude (we were scolded by a waitress after complaining that there was no coffee in the buffet)
The Royal room, is very confortable room, The starters at the retaurant are great taste, the bread just oven is wonderful. Altamente recomendable. Los Aperitivos en el restaurant son excelentes, y el pan recien echo tiene una gran medalla.
The staff is very helpful. Good location in the city - there are several bus lines with stops near the hotel, that allows very convenient access with public transport to all places of interest. The elevator is only to the first floor and our room was on the second floor.
It is a nice hotel that offers good conditions for a short city break. The style is very nice, old fashioned and good confort. The room had some walls that were wet so it seemed not well maintained. The breakfast was not very "vegetarian-friendly" :) At check out the reception clerk was not very helping me to check out fast, even if we were in a hurry (talking over the phone for 10 min)
Great services in a reasonable price. Very clean, great breakfast.
it is my 2nd time staying in this hotel, however:a, in restarurant we did not get 5% discount, in restaurant the watress did not bother to return money paid - it is customer who decide what tip he gives or not...by not returning money from bill back...waitress decided her self...this is outragous, b, second thing...when checking in I left my glasses on reception desk - cleaning lady remembered this, next day when I realized i forgot it there I asked and I was informed that somebody else took them...this can not happen in 4star hotel....this is my feedback
very centrally located, clean rooms, nice breakfast 4 stars is a bit of a stretch...
Location is good near the city beach and centre. Building is quite new. Peaceful location. The bill was demanded to pay beforehand in cash. It was not possible to use the credit card eventhough it was advertised both in the hotel and booking system. The receptionist refused to give the receipt after paying. When we asked it she threatened to call the police if we do not pay extra for breakfast and sauna which should have been included to the room price.
The hotel was nice and clean and in a great spot near the beach and the city centre. You could walk everywhere, which was great. The personal was very friendly and the air conditioning in the room was superb! The hotel has its own personality, it's not like every other one you see, and the atmosphere was nice. The breakfast-system was quite interesting, but ok when you got used to it. Things would have been easier if the staff would have spoken a bit more English. The furnishing in the bathroom wasn't in a very good shape: the bathtub was leaking and those things where you put the towels were falling apart. The price was a bit higher than it should've been, seemed like they maybe added extra taxes or something like that. Four stars is defenitely overrated in central european standards, but in Eastern Europe the rating's different.
the location is good, near the beach in constanta, but the rest is nothing like a 4 star hotel
This Is a very Modern New small hotel ,very clean and I would stay there again I Did Not Like to have to sit in restaurant having to order everything from staff when they could have the serials and orange juice self service and choice was very limited
Hotel room is comfortable, hotel staff is friendly. Location is good, near downtown and see. Wireless internet is not properly configured so that on floor 1 and 2 the signal is very poor. The credit card POS is out of order most of the time. There is no fitness room although it has been advertised over internet.
Very conveniently located to the Old City of Constanta. There are no shower walls or curtains, so the whole bathroom ends up soaked when you take a shower. I know it is a local culture thing, but if you have westerners, try to make them comfortable.
Located with walking distance to the sea as well as shopping and restaurants. Tennis court in the backyard. Owners are very service minded, but some employees was at the other end of the scale. Some technical issues with internet and bathrooms.
Very nice staff, quiet and clean room. Very good price
Very friendly and helpful staff and well serviced room, convenient for daily travel to marina and reasonably close to beaches and city.
Co-operation from Staff, Special thanks to Ms. Dana and associated staff. N/A
It is a very nice and warm hotel, ver cosy.
Nice hotel, easy access to Mamaia and Constanta. The staff was really great and helpfull.
courtesy of the staff for a correct prize it's not so close to the best beach place and to the city center, but the buses stop for everywhere are very near to.
Very courteous and helpful staff. The staff spoke great English (helpful to beginners to Romanian like us) and helped us through some confusing bits. The room was spacious and comfortable, and overlooked the quiet and attractive garden.
Very friendly staff, good breakfast, only 15 minutes from Mamaia's beach.
The staff was helpful, room clean and comfortable, decorated simple but with new furniture. A lo of light in the room. Location good if you want to spend just several day in Constanta and see also Mamaia resort. Good connection to bought ways by bus nr.40. Good value for money.
Very nice and helpful staff, nice courtyard for breakfast offer a pick up service from the train station because it is easy to pay to much for a taxi
everything was perfect. very kind in reception none. everything ok
Friendly staff, central location poor breakfast. hard beds, not so clean
Big comfy rooms, excellent placed in the center of the city
Central location, the breakfast and the breakfast terrace was quite pleasant There is no swimming pool; the sauna/jacuzzi is available by appointment only; internet is available only in the lobby for a pricey fee; the hotel staff was totally unable to provide first aid or emergency services information when an incident occurred; staff was pleasant but clueless in response to routine tourist questions; excepting this, a pleasant stay
it was close to the town and beach. staff were very helpful and informative.
Price There was no body lotion and only 2 shampoo bottles for 2 people for all 5 nights
I liked hotel rooms, especially the superior rooms, its location close to Mamaia entrance, the pool area, the staff, as well as good breakfast. I didn't like the fact that last time I visisted the hotel we have been asked to pay for the stay in advance, at check-in point. This is quite a 4* hotel approach.
the restaurant and swimming pool was ok. Non-smoking rooms are full of ash and cigarette smell. It is definetely not 4 star hotel. Air conditioning is not good. I wouldnt reccommend this hotel.
Receptionists at front desk were very helpful. Christina was exceptional in assisting me with all of my needs and questions. Floritina was very effective as well. They both should be commended for their role is satisfying the customer. Only point I was not happ with is the policy to allow smoking in the restaurant. I am a nonsmoker and did not like having to eat with the smoke and then smell of the smke for the entire night after that.
Very comfortable room and good restaurant. Location was good. The breakfasts were quite limited for choice compared to other hotels in the same category,
Reception staff pretty good Restaurant servers very dishonest overcharging the bill if you are not from the area.
The room was clean. I paid for an hotel with swimming pool, but they told me I cannot use it, because they use the swimming pool to organize marriages and I should be on the sea instead of going to swimming pool. They were very rude at me in trowing me out of the swimming pool, also telling me that if I wanted the swimming pool I should have specified it in the reservation.
it was ok , nothing special. it is too far away from the beach, like 20 minutes walking in the full sun. the view to the inside court yard was a block of flats, I mean very poor. in the morning, at 7 a clock, it was very noisy as the garbage from the back yard was taken away.
The room is clean and looks ok, the breakfast is good and the parking space ok The location is bad far away from Mamaia main beach around 5 Km, if you drive there is very hard to find a parking space. My room had a wall in front of my window, other rooms with no wall in front have no lake view because across the street was recently build a big ugly building (some kind of warehouse). The food is good but the options are few. When I checked in the room had a funny smell, probably no one stayed there from some time, the smell disappeared after ac ventilation.
The restaurant and pool facilities were very nice. The rooms were rather small for the price. Also, there is always only one person working at the front desk at all times which means that at busy times you have to wait for up to 15-20 minutes before being helped.
Location, during my stay in November it was possible to adjust room temperature as I wanted. Although I leave the hotel one day earlier as I’ve assumed there was no fee charged. The room was not cleaned properly in the mornings.
only the sea view the room was very poor; the walls dirty, the bathroom almost dirty;it is not a Ibis hotel; they are usually at least clean
Hotel offer direct seaside location in the city center of Constanta. There is guarded parking for fee. It is worth to pay the small extra fee for the sea view. Back side is very noisy because of large cooling fans.
Close to the sea, nice view if you have booked seaview room, reasonable breakfast, clean rooms, a lot of TV channels in French, but none in Russian Unfortunately the building designed so that half of the rooms doesn't have view to the sea at all, instead you can peer at some ventilation facilities. Advice is to ask the room with the seaview when booking.
This hotel offers a great view of the sea. The staff is always friendly and ready to assist their customers. Not having time to stay at least a month there.
The staff was very pleasant and helpfull. I missed a fitness room. I also prefere a breakfast buffet, not a la carte. The breakfast voucher was miserly for this type of hotel. I had to pay extra when ordering a continental breakfast with tea, orange juice, water and coke.
I will start with furniture - elegant and simple, room clean, personnel very kindly, you can order the food in your room. The last but not the least the chef makes your day: perfect. No complains
Very accomodating and helpful reception.
Central location, near the beach and the old town
We had a great stay, one of the best hotels ob the black sea coast.
this is my second stay at this hotel. both times everything was excellent. the staff is friendly and helpful. the room was as clean as home. breakfast started at 8, this is too late.
One of the best value for money hotels in Romania
huge luxurious rooms for an excellent price and extremely pleasant staff and management nothing, but for people with disabiities its lack of elevator would make it unusable.
Excelent staff, good services, good location, and very fancy restaurant
Spatious room, great Internet connection, comfortable bed, very friendly staff (they would bring you coffee to your room at no extra charge and they were very helpful when I needed to print urgently several pages for a business meeting). Great destination for 2+ nights business travellers. Very reasonable prices. Breakfasts could be more varied. The hotel isn't located in the very centre, but you can reach downtown within minutes by one of those very cheap taxis (2 euros one way).
large room, large bed, very clean some misunderstanding about the online reservation
Clean, lovely view, quiet!, Great bed&bedding - very comfertable. Few activities - ie restaurants - in the vicinity (though was there off- season) breakfast ok - but more fruit would be nice - and not certain why eggs were always cold. restaurant staff not very friendly
Proximity to the beach and view of the lake. All was good
The location off the hottel is close to the beach. The room was fantastic, the staff very friendly and the restaurant was very good.
The staff were there to greet you as soon as you walked through the door everyday. The cleanliness and hygiene in the hotel was spectacular. The hotel was modern and the rooms were comfortable, a great size and had everything in them that you would need. Rooms were fantastic with a lake view.The staff made you feel so welcome. There is nothing i did not like about the hotel, however it would have completed the holiday if there had been a swimming pool, although the beach is only a 5 min walk away. In addition to this more variety at beakfast time would have been better. However these are just minor i would definately recommend the hotel and i would most certainly stay there again.
I like very much the view to the lake, the staff and all the services.
This hotel was very clean and modern. The staff were friendly and helpful. In all a very pleasant experience to stay here. The beds were a little hard. Also, a small recommendation - supplying a kettle and tea making facilities in the room, and a power adapter for overseas plugs would have been appreciated.
The view was great, facing lake Siutghiol, with an excelent view over the sunset just in front of the large window. As few guests were in the hotel, the breakfast was not open boufet, therefore I had to wait for it to get prepared so I had to spend more time in the restaurant than what I have innitially planned.
The hotel was very good, rooms are very clean and staff excellent. The hotel is only a short walk to the beach.Nice breakfast too.
Sparkling clean. Wonderful services. Very nice staff. **** 4-star honest by international standards. Will stay here again. Of all the hotels in Mamaia, there is no better value versus money. Children friendly. Good restaurant and relaxation at the Splendid. Nice hair salon and beauty salon at the Majestic Hotel (Hotel Majestic half a mile away towards center) great services, low prices A bit of a problem when crossing Mamaia Boulevard cause the drivers are not courteous - to say the least.You need to raise your hand to say stop, otherwise they will run you over even at the cross sign.
the restaurant is excellent the price is too high for the rooms quality, the curtains were dirty, bathroom door handle was broken, tv remote control was not functioning, a/c water was flooding the balcony, parking was not monitored
My boyfriend and I stayed there for 4 nights! We were pleasantly impressed with the hotel and it's location / proximity to the beach restaurants, wire-cabin, aqua magic, etc. Very good value for money, very clean and quiet for a 3 star, better than other 4 star hotels I used before in Mamaia. The biggest asset is its staff, very polite, professional and friendly. On one occassion the batteries of our safe box run off and we had them replaced within 5 mins of letting the receptionist know we needed new ones, excellent service! We highly recommend this hotel for couples or families whether you're going for business or pleasure!
The staff was very friendly and helpful. The breakfast buffet selections was great and also they have one of the best hostest: marcel!!! Great assett to the staff!!!
Nothing Noisy and smelly place
Windows were well sound-proofed. There was a safe in the room. Sufficiently warm water not reliably available in the shower. Wireless internet promised in the room but radio link coverage was only available in the lobby and even then actual access to the Internet did not work.
location very good staff very helpful especially the lovely irena
Breakfast is poor. The position is very good, near to the luna park. The beach is not far. The Hotel seems to be much better than the others near there.
The weather and Romanian food which was very good Reception staff were very efficient on arrival and in answering questions The breakfast buffet was poor. Items were not replaced when empty. It should be the full service for the complete service time The staff were not particularly customer friendly for example walking through reception to breakfast no 'good morning' or have a 'good day'.
veri clean nice breakfast very good the service very very good evrithing hi oz nice i well be back
unable to obtain a cup of coffee at 10.45 pm after a 4 hour drive from the airport
Absolutely nothing. The room and bathroom were dirty. Overpriced, and filthy. Arrogant and unresponsive staff. We were booked for 7 days, but left after only two...could no longer stand it.
Great for children with clean swimming pool,games and child care during the afternoon Still a few details to take care of before reaching the 4 stars...
Professional staff, excellent service Only buffet offered in high season. Ala carte suspended during this time, probably for expediency and cost efficiency. Spa treatments were fully booked during my stay. An on-line facility to view availability and ability to make bookings would be useful.
Near to the (private) beach and other restaurants and shops. Permitting smoking in the dining areas
The view The breakfast did not have all the food available up to 10:00 o,clock as mentioned in the schedule