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The location was nice, and the room was OK. Easy accesable from down-town (5 minuts walk). The personnal was quite un-polite (almost never said "please" or "thank you"). Btw, they never had hot chocolate in any of their restaurants :)
The space in the room and the staff was very nice
We loved the room, great bed. Close to the ceter of the city. They have a great swiming pool on top with great view. Everything clean everyone very eager 2 help us Maybe thebreakfast was a little bit poor
Nice, clean, modern rooms and hotel. Nice, professional staff. Excellent restaurant.
Staff is completely professional, and go out of their way to accomodate you as much as possible. Currently, there is construction to expand the hotel. There was also some renovation of flooring on the 2nd floor that caused some discomfort due to paints and solvents.
Everything was excellent, Staff was kind, room was confortable, services were very good. I had to leave the hotel early in the morning, so I can't say anything about the breakefast. Although it wasn't a problem for me, the television is below the level of the other services / facilities offered by this hotel.
Good staff; good views; good room Need to have tea and coffee making facilities in room
Well tranined staff,great location and quality services.I loved the design of certain areas and the panorama swimming pool. Keep it up!
Staff very friendly and helpful. Well appointed room. Air conditioning much appreciated during a heat wave!! Too warm in the gym
Here you can find the same good quality services like in Western Europe.
Great location and value for money. Helpful staff and comfortable enough. No in room safe. Breakfast from menu not buffet which would have been preferable. Would I go back if visiting Cluj and would I recommend the hotel ? Yes and yes.
Not much to like except the location. All rooms open up to a very narrow inner court were any type of noise as well as voices are clearly audible inside the rooms. In summer when windows might be open the noise inside must be intolerable. Suggestion to staff: please keep your voices down at 7/8am since your chatter in front of my room woke me up. Breakfast was not only extremely poor but cold cuts etc, that had been on other guests plates / tables was "recycled" and put back onto buffet table......on the same plates as used by those guests!! Quality of coffee was horrible and worst ever and at my first morning at the hotel no coffee was available. Breakfast staff clearly very unprofessional.
friendly, helpful staff, very central location. olde worlde aspect. putative connection to Bram Stoker's Dracula.inner courtyard must be nice in summer, though chilly in autumn. good value.
Location was great, the stuff impecable, the room spacious. The only inconvenience was that all the rooms have windows toward the inner courtyard. Othewise, quiet and cosy.
The location of this hotel is excellent. The windows open to the courtyard.
Hotel in excellent location in centre of city for short city stay. Staff extremely pleasant and helpful and spoke English. Taxi for our 06.00 flight back to UK arrived within 3 minutes. Surprising good value excellent meal in central courtyard in a location that we would not have probably not chosen by just looking into courtyard. Buffet breakfast would be better than menu, although this was fine. Pity that we were only offered two single beds in a double room even though we booked 6 months in advance.
Very nice, chatty young staff at reception with good English. Excellent location. no in-room facilities for making coffee.
Position Reaturant was closed; brakfast was on menu, not a buffet; little room; Expensive price for what they offer; access to the room from a open court... maybe not the best for safety
As far as location goes, Hotel Transilvania is pretty hard to beat. It's off a major street but in a courtyard, so you're not right next to traffic. There is a small parking area in the back that has a gate which was nice. Great location for hitting the nightlife (right of the main square). Room was clean and had the basics (shower, TV, desk, WIFI fairly fast). Staff were friendly, helpful and professional. Courtyard looked like it might have potential during the summer months, the place is right next to a shopping mall too. Almost forgot, Cluj rules! Rooms were small (mine had only a window above the door facing the courtyard). My friend's was on the same side as the reception and seemed slightly larger. Breakfast was barely adequate (didn't get there in time to see it all) and replenishment did not seem to be a priority.
Very helpful staff and brilliant location
The hotel has a view to the Szent Mihály church, and in the city center. Close to everything. Good price. Free, fast wifi internet! Hard to get hot water.
The comfortable room.
The staff was extremely firiendly and they have internet available 24 hours a day free for guests.
Rooms are big but a bit noisy if you're on the street side. Equipment inside the room is minimal, don't expect anything else than the bare minimum, even on shampoo or shower gel. Clearly, it isn't worth a 3 stars, maybe 1 star...
The very friendly staff (even at midnight and at 4 in the morning), the location in the town centre, the proximity to the airport, the extra comfortable bed. The bathroom sink was cracked
Nice location. Cheap
It was in the centre. Breakfast wasnt very good
The location was perfect! And the staff was nice. Perfect for a short visit in Cluj. The bathroom was not really nice and the floor there was full of long black hair (Im blond!). And the bedspread was full of stains of some sort....
Loved the location, it was literally on the main road downtown Cluj-Napoca, in the pedestrian part of city center I only stayed for one night so I can't really say there was anything not to like..
Great situation in centre but quiet. Helpful receptionist. Twin room clean and comfortable. Price reasonable.
You expect to get what you pay for and, for the price, this was a reasonable hotel. The room had a rather unpleasant odour.