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nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
The hotel was kept to a very high standard and we were pleased with every aspect of it
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
the room was very noisey
Comfort of room.
Excellent customer care in every way. Always ready to help but not intrusive. Nothing
Great customer service and attitude of staff Prob with hot water making tea lukewarm!
I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!
The breakfast was superb. Both food and service were exceptional. The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.
Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.
We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.
We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing... The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.
The bed was awesome All good
The situation is ideal A little disappointed with 'The Brasserie'
It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.
The location of the hotel handy for the train and a free bus to the centre was excellent. Breakfast was one of the best I've had. Hotel staff very friendly Our room was at the front of the hotel, this was very noisy thoughout the night and early hours due to taxi rank outside and parties leaving hotel
The welcoming staff and the warm friendly atmosphere. The room was clean and the food was very good Being charged £10 per day for car parking
breakfasts were excellent wide choice of dishes staff very helpfull romm was very clean
Good breakfast The cleaner left the rubbish bag on the chair after cleaning. Unable to get the WiFi working on my laptop
good staff nice big hotel
Convenient location, car parking available, good breakfast and generally good value. The hotel is old and "tired" and shows its age. But it was clean. Bathroom facilities could do with updating as could bedroom decor..
Beautiful hotel, lovely room, fantastic breakfast. Close to shops, great choice of bars and restaurants near by. Really enjoyed our stay. Downside's, Bath in our room was too short, could not lie down in it. The room although beautiful, felt a little cramped, to much furniture me thinks!
The Staff were generally very helpful. The decor is certainly querky but if anything too dark and depressing. It detracts from what could be a nice hotel.
convenience for city centre and out of town journey The migraine-inducing carpet, especially on the stairs! Why do hotels DO this?
Loved the cocktails!! Excellent bar staff. Good morning breakfast set us up nicely for a day's shopping Throughly enjoyed our whole stay
Convenient to town centre Bed Mattress needs changing Hollow in middle.!!!!!!!!!!!
Parking facilities and location to town center
Comfortable, clean rooms for a few hours sleep. Basic but exactly what would be required of a crash-pad. Only food available is breakfast. If you're hungry at any other time you only have a vending machine.
The welcome on arrival at reception. The quality of the Wi-Fi Broadband in the rooms and lobby. The no-nonsense breakfast fare. Lining up for the various breakfast items was a bit unorganised and free-for-all.
Willingness of staff to do extras - order taxis, keep suitcases etc
The locality and the car parking facility. None
The location was ideal for shopping, short walk to the centre although quite steep if anyone is infirm the inconsideration of other hotel guests who have been out for the night and come back in the middle of the night along corridors being very loud and banging doors, perhaps a notice on all lifts and landing doors saying quiete please think of other guests !!!
clean rooms,helpful staff,free parking. breakfast a bit of a free for all.
Good value for money and very close to the town centre, ideal and convenient for Christmas shopping. The cook food for breakfast was very limited, just scrambled egg and sausages.
Excellent location to celebrate my friends 40th birthday Some contents were stolen from the boot of my car whilst in the car park
The fetaures of the room fitted well with the period features of Chester. Felt that it may have needed air conditioning, as on the day we stayed it was extremely clammy!
Excellant location and value for money. The car park is offsite if the weather is bad or an elderly person is with you.
location,room size and cleanliness,choice at breakfast was good.Nice to see a choice of fish. Ithought the price of drinks in the bar were over the top.
Excellent location and superb service as always at this hotel None other than could have done with a week of been pampered !
Unfortunately we did not stay at the Blossoms, we were moved to the Craxton Wood Hotel and were not impressed.
It's central position is the only reason we choose to stay at the Blossoms. However thinfs have improved since the re vamp, although there are still areas that need attention. The light fitting falling off the wall, that needed to be fixed. The broken crockery that had to be replaced, the requested wine glasses that never materialised, the ice bucket that took two requests to arrive, and the non exsistant phone call that we asked for to tell us our room was ready.
Location and comfort of the hotel Breakfast was a bit chaotic and service could have been quicker
Hotel was tastefully decorated and re-furbished, and was excellent value for money, we had a fantastic stay! The hotel was extremely warm, even with the windows open, and it was snowing outside!! the radiators were always on full heat!
the location was excellent, and staff friendly and trying their best. General cleanliness in rooms was poor. toilet filthy on arrival ( was cleaned after complaint )cobwebs on bedside lamps, dust on tables and TV, menu was quite expensive, and very limited.
The location was fantastic, and the hotel itself was beautiful. The staff were abrupt, for example when I checked in I explained I had tried to call on several occasions with regard to parking. The receptionist was very abrupt and said 'I've been on my own all day, alright?' Not my problem as far as I'm concerned. Also, the lift is very claustrophic! and I'm not Claustrophobic!!!
i liked the leisure faciities especially the swimming pool which was large and very well kept. the breakfast was fine but some things were slightly over cooked.
all in all ok if you need a bed then its ok staff were polite not as friendly as some of the comparative hotels Busy but overflow car park rear with poor signs to advice you Room had signs of where and tear and looking a little worn Rooms compact
Good quality hotel, but see points below. Staff were very pleasant and helpful. No Air Conditioning, no mini-bar, too close to main road with windows open as too hot without air con.
Very good location, with park and ride next door. All was good
Location and the residents bar open till 4 am
The staff were extremely pleasant in all areas my sister and I commented on how friendly everyone was. nothing
swimming pool bathroom suit needs modenisation
It was comfortable, had all the facilities I needed on my overnight visit. Most importantly it was just the right temperature, hotels can be too hot! and I liked the speedy pay as you go system.
hotel location room size and bed size in 'standard' room
very comfortable room and good leisure facilities. pleasent relaxed restaurant serving excellent food.
lovely room bar prices a little expensive
The staff were excellent nothing was too much trouble. We were attendong a horse race meeting and they ensured that our room was ready at twelve midday two hours before normal check in times in orde rfor us to get changed to enjoy our daym excellent service all tround No
Pool & fitness room Dining room staff at breakfast not very helpful or cheerful. Had to request a change to a no smoking room after booking in but this was done without fuss.
not too far out of town and quiet. rooms spacious and lots of hot water - someting 5 * hotels cannot provide! early in the evening the bar man was under pressure because he was on his own - but he was polite and proffessional
Found it to be very good, could not fault it. No
The room The restaurant service for breakfast was rubbish. They ran out of plates dishes cereals, croissants, choc pains, yoghurt, coffee was stewed, bacon half cooked. Fawlty towers looked like a five star compared to this hotel. No managerment skills was in place for a busy weekend. A couple waited over 12 mins for some bowls for cereal and in the end i grapped hold of some from the cold well to gave them to the couple which is not my job but the caterer in me could not bare for them to wait any longer.
leaving food, rooms, standards, waiting times for things, price
Expensive Internet and very limited room service menu
Had a few drinks in the hotel bar and had breakfast
I enjoyed my stay just for a chill out relaxing time. Staff were very polite and helpful and I think they felt for me and my friend as the prices were rather high for drinks and food. I thought the prices for food and drink was expensive. At £15 a person for breakfast was too much for me and my friend to pay. And we didn't have an option to just have a couple of rounds of toast. We were told we could wait till 10.30am when they would serve some breakfast in the bar. So we waited from 8.30am for our breakfast only to be told by the barman that we could have had it from 9. So a bit confusing and not much choice.
Very attentive staff, nothing too much trouble
The rooms were very clean and comfortable and I can highly recomend the fod from the bar area. Only problem we found was the main restaurant was not fantastic ,the food was average but the bar food was execllent.
Excellent facilities and accomodation, good location. Compared to all other aspects of the hotel, the breakfast was poor. Food was obviously left out for a long time and had deteriorated.
everything at the hotel was excellent but the best thing was the friendliness and efficiency of all staff from check in to check out. I was at the hotel for a family wedding and all staff were very helpful ensuring that all ran smoothly. Absolutely no complaints
nice friendly staff, very clean, good location a few more signs up telling you where things are
Friendly Staff and Atmosphere, Good Food and spacious bedroom with comfortable mattress. Struggling to keep hotel warm during cold snap.
The hotel itself was excellent, we could stay there again. I enjoyed using the facilities of the leisure centre. Dining was elegant. There was a family with young children above us, i could hear them running about.
I thoroughly enjoyed the pool ,steam room etc didnt have time to use the gym but looked very good. Cleanliness perfect ,I am fussy about hotels but ticked the right boxes Drinks were rather expensive even by hotel standards but captive audience
Staff were very friendly and co-operative. the conference facilities were attractive and well managed My sleep was disturbed several times during the night: I was woken three times by noise outside the corridor in the late/early hours, and once in the night by heavy footsteps overhead. I was then unable to sleep from 6am-7am due to continuous heavy footsteps overhead. the acoustics really need to be reviewed and corrected, with adequate door seals and impact absorbing acoustic treatment to the upstairs floors. sleep is your core business.
Friendly helpfull staff nice standard of hotel
good location 10min walk to center of chester,pleasant helpful staff ,well done
Friendly staff Just distance quoted
Pleasant welcome, good food. Bedrooms were subject to considerable floor noise from guests moving around above. More than I have ever experienced. No toiletries in bathroom.
pleasant surroundings.nice staff breakfast was on small size, any no variation from day to day.
Ideal location for Chester CIty, car parking very convenient but limited. Room was very dated, wifi not working in room and considering my room was on the top floor, was told it was the best location for access ! TV signal was also quite poor and picture froze a number of times
Friendly staff, comfortable seating areas,really comfortable bed. evening menu
The location is brilliant just 10mins walk from the centre ..the staff are fantastic nothing is too much trouble
the atmosphere was relaxing, a real British experience
Confortable bed! Room adequate for our two day stay to visit the city and nearby Rhyl. Christmas market was an attraction. Nothing to dislike. Breakfast a bit cold on first day but fine next day.
Very friendly staff, very clean rooms, not too far to walk into town so we didn't have to pay car park charges. We thought it badly needed decorating. Paintwork was shabby. Would improve hotel greatly if painted.
This is a lovely hotel whose rooms are both attractive and practical. The breakfast was outstanding as was the conservatory in which it is served. The local bus services are spotty and complex due to multiple companies and stops. Fortunately taxis are cheap.
The location was in walking distance of town and not expensive by taxi. The room was tidy and clean. Lots of bed covers due to heating going off. Good breakfast for little money and service good. It was cold the heating only came on in the morning and afternoon it was cold duing the day. It was cold in the breakfast area.
Delightful staff, nice lounge & bar areas, exceptionally clean, excellent breakfast. Single room was definitely on the small side, but bathroom was spacious.
Its proximity to Chester city Having lived on the continent for many years I found that a continental breakfast didn't only consist of cereals, grapefruit, yoghout and toast, it also consists of cheeses, meats, cold boiled eggs etc.
The hotel staff were very friendly and helpful. We arrived some two hours before book in, they let us leave the car at the hotel and even gave us a map of Chester with directions of the best way to get in to the city centre. Our room was very clean and cosy. Would use this hotel again. Room was a little on the small side, but as their was only two of us and we did not spend time in the room other than to sleep it wasn't really a problem for us. The friendly atmosphere and spotlessly clean hotel more than made up for the room size.
A warm welcome greeted us upon arrival. We had two rooms one in each courtyard which were very good - one was a bit small with not much storage but ok for the few days of our stay. The second room (twin) was excellent. Both had all the facilities you would expect. Breakfast (continental) was adequate, however you could pay extra for cooked. Hotel in pleasant surroundings but more than the 15 minute walk into Chester that we were advised. During our stay the bar wasn't particularly well stocked with cask beers and lagers not available (run out).
The staff were friendly and the room was lovely We were in an outside room and it was cold during the night when the heating had gone off but it was the first really cold night of the year so far and that won't have helped !
The hotel was good value for the money, about 20 min. walk from the town centre, bus into town was also available. Ample parking. Spacious accommodation
The staff were very welcoming and friendly. They accommodated our needs. The room in which we stayed was not like the ones shown on the website which was the main reason I booked in the first place. This was quite disappointing. However the overall stay was ok.
The room was comfortable & the breakfast was very good. We were in an attic room with a sloping roof which made the bathroom slightly difficult to use.
Easy to find, couple of miles out the centre, free car parking No draught beers, bar prices extortinate £5.00 tv did not work properly Poor breakfast
Food was very good, central location Badly in need of renovation
Location, staff,restaurant all superb. The hotel itself is in need of some tweeking.
Breakfast Everything. The room, the service, The shower, car park. all was very poor and I had to complain to the management.
Breakfast was great The bed was awful, and every floor board creaked keeping us awake. I had to cut my holiday short bacause of lack of sleep
It was very close to the city centre It was noisy and cold and I had no sleep whatsoever. I could not adjust the temperatere in the shower.
The hotel looked really good from the outside The shower head contiually dripped. The overhead light in the bathroom did not work. The window was both painted over at the bottom, and the sash ropes were broken at the the top and the window bracketed shut therefore I had to request a fan as the room had no air. The mattress to small for its frame. Breakfast was poor, no fresh fruit, staff more interested in the young builders than their other guests
Entrance and hall/stairs well presented Bathroom needed attention, shower control not working resulting in only very hot water.
Breakfast was very good Room was poor and not worth the money, however, there was a note to say that it was under new ownership and gradually being refurbed, I think they should discount the rooms. My room was poor and so was my Father's room with whom I was travelling. Whilst I am saying to to a re-visit as we stay in Chester on a regular basis I would be interested to see how the hotel changes over time.
My wife and my sister in law have said that they really enjoyed the way in which everyone went out of their way to look after them during their stay. They liked everything about the hotel and will return next year.
Pool good. Grounds at back of hotel ok. Food reasonable quality Hotel frontage not good. Rooms need updating, some good touches but then others dated. Short staffed led to delays in getting drinks at bar and food. However to its credit the hotel did refund the cost of drinks and food for the evening
Other than the cleanliness of the room nothing. Having to compromise on rooms at arrival. Beds being most uncomfortable. Breakfast was poor, service was slow and food not readily available . Coffee was cold and it took 20 mins to get a piece of toast.
easy car parking, good lounge / dining facilities the food was only average, long walk and stairs to bedroom
Staff very helpfull.
Food and facilities where excellent The heating in the rooms was unadjustable and excessively hot, beyond being comfortable. Although we were upgraded and moved rooms (which we did appreciate) it was still uncomfortable making it difficult to sleep.The room s were on the front and the traffic noise meant you couldn't open the windows at night. Some of the facilities are looking tired eg Bathroom in the first room, changing rooms in the lesuire complex
The hotel was located around 5 minutes drive from Chester City centre which was very handy for going in to town, it was also only around 15 minutes drive from Cheshire Oaks Designer Outlet. Our bed was very uncomfortable, it was one of the doubles that you end up meeting in the middle of with your partner due to the dip in it. Also i think a few springs had gone as it squeeked at the slightest movement waking my girlfriend up regulary! The kids in the next room were using the corridor as a sprint track during the early evening which was a bit annoying too.
Great location. Only 5 mins to Chester town centre and Chester Zoo. Rather disappointed overall. We paid a lot of money to stay at the hotel, and feel let down. The food was ridiculously overpriced, and I could have made a better meal myself! The room we stayed in was a good size, however smelt stale as it had a leak, the bed was very squeaky and uncomfortable. The facilities in the room were very old and dated. Upon arrival I requested to use the laundry service (in which it advertised and you would expect from a 4 star hotel) however was told that it "wasn't available". Definitely wouldn't book this hotel again, nor recommend it. Luckily I had great company that weekend!
Restaurant & leisure facilities
attentive staff no internet in room and tv small
The staff were very helpfull Beds were very unconfortable and my Girlfirend couldn't use the shower/bath allthough we we're in the disabled room
I like the fact that you are promised a good night's sleep or your money back so i knew we were going to have a peaceful night which is very good when your travelling with a young child. The location was easy to find and we had a good breakfast. The facilities were excellent too. No Complaints!
Clean, tidy, good parking fcilities and nice staff. None
Good friendly staff,location to the north west,breakfast was ok but a bit pricey.The room we had was spacious and clean,wish i,d known there would be no toiletries tho,. They charged me more than the price expected and shown on my booking.com form but I had forgotten this so had to pay the higher price.
Ease of access to motorway Eating facilities for dinner was very poor
Clean and friendly No internet in the hotel
Excellent staff service
It was quiet and just off the motorway with services on site Room heaters are dated and unreliable