Brooklyn Car Hire

Scammed at dropoff

Pros: The car drove well and pickup was fairly easy.

Cons: We used the car for a weekend trip to the beach. Unfortunately, it rained the whole time so we didn't get to spend any time on the actual beach, but inevitably a bit of sand stuck to the bottoms of our shoes. Also, a small bit of pet hair transferred from our clothes to the seats. When it was time to return the car, 2 men came to check it out. The first one, James, tried to claim the car was excessively dirty and I would be charged "up to $250." He then showed me a line in my agreement that said the fee was for messes considered to be beyond "normal wear and tear," which is exactly what it was. He let me know that he "accepts tips" and we could "work something out" if I'd like to pay him cash to take care of it for me in order to avoid the charge. When I said no, he suggested I give the security guard $20 to let me leave, get the car detailed, and come back. At this point I asked him if he was trying to hustle me and he threw up his arms and walked away. The second man came over when he saw me frantically pulling the individual hairs off the upholstery (that's how little hair was there) and told me that the condition of the car was well within their guidelines of cleanliness and not to worry about it. So I went to the counter to settle the bill and told the attendant what happened. First she said that was crazy and then left to speak to James. When she returned, she said he "must have been joking because that's not how we operate here." She then said I would have to take the car to get detailed or pay $75, and when I finally agreed (they had my credit card number - what else could I do?), she said to make sure they put the paper down over the floor mats so they know I really did it. Cost me an extra $45. Seems like their employees just don't want to do any work because when I returned, both James and the desk agent were just lounging in the office. Finally, as I noted, it had been raining for days, so as I was leaving, I slipped on the wet step and injured my ankle and knee. The Budget employees did nothing. The other customer in line was the only one who came out to make sure I was okay. Horrible experience. I would never rent from this place again.

No one there at drop off

Pros: The agent had told me I could drop off the car until 11pm on saturday, I showed up at 9:30 pm and no one was there. I had to come back in the morning

Awful

Pros: Nothing.

Cons: 1. The garage is fairly complex and the office is located in different floors from where you actually return the car. You will waste time navigating through the garage. 2. The rental office is under hired. There is only 1 clerk working there to help many customers at the same time. That particular clerk was arguing with a customer because he prepared a damaged car for his customer to pick up. He is also giving a great deal of damn to a British customer preventing him from renting a car. All the delays by this clerk added to my actual rental time and made me returned the car late for approximately 30 mins, which is over charged 1 day worth of rental fees.

Terrible Service from Budget

Cons: The car I reserved wasn't available The car I did receive was dirty and was littered in trash

Pros: Iwas eaitingbfirvthete shuttle ehicj tske too long to pick you up. It wad very vlosef to miis my flight i took my taxi on my own and pay the taxi to go to sir port on ti.e thete is no coperation from budget car

Pros: The staff was nice. The location is very convenient.

Cons: The inspection was done in the dark so I didn't notice some major damage on the car until I was driving. Thankfully I wasn't impacted by this but it was disturbing. The pick up location has no where to sit and wait. It took so long for me to get checked in and get the car although it wasn't the busy that morning. I'm pregnant and could have really used a seat - I had to lean against the wall.