×
Your browser will soon be unsupported by KAYAK.
Update now and keep on travelling with us!

Brooklyn Car Hire

Sat 3/12 Pick-up
12:00
Sun 4/12 Drop-off
12:00
Compare vs. KAYAK all | none

Brooklyn car hire reviews and directory

Budget
budget
Car hire reviews:
OK (4.8, 16 reviews)
Car hire locations in Brooklyn:
1 location
Budget
Locations in Brooklyn
333 Adams Street
+1 718 237 3190
  • 4.0
  • 6.1
  • 5.9
  • 3.9
  • 4.4
Recent reviews
5.2 OK
5 Apr 2016
Cheated me on gas.
Pros: Not much. Rate was cheap, especially for a one way rental but I figure I was doing them a favor getting the car from city center to the airport.
Cons: Reserved a compact and got a Ford Mustang. Not small and yet not easy to get two suitcases into. And the car rides incredibly rough. And I drove it 25 miles but had to put 3 gallons of gas into it to fill it before return. Either tank was not full when I picked it up or the car gets 8 mpg.
10.0 Excellent
20 Apr 2016
Pros: the lady at tne budget office, she was great
5.2 OK
17 Oct 2016
Pros: Staff was friendly and the pick-up/return process was easy and convenient.
Cons: The car was extremely dirty and sticky. The seats were stained and the interior clearly hadn't been cleaned in quite some time.
2.0 Poor
3 May 2016
Cons: There were no cars when I went to pick my car up and there was no timeline as to when cars would be made available-- despite having made a reservation in advance. The woman at the desk was unhelpful and I ended up waiting for two hours past my reservation time for a car.
5.2 OK
1 Jun 2016
Waited 40 minutes for car
Pros: Drop off was painless
Cons: I waited 40 minutes for my car, despite the fact that I had an appointment. One person in line in front of me took 10 minutes - no problem. Then another half hour with no explanation. Repeated requests for the car had no effect. I'll never use Budget again.
6.0 OK
8 Jun 2016
Pros: The car was very nice.
Cons: We arrived at 11:15 am to pick up my rental, which was booked for noon. Without saying anything, the representative printed out the contract for me to sign, which showed $392 as the price. The price I booked was $215 for a 24-hour rental. I asked why it was so much, and she said "You're early, so you went over the 24 hours." This is ridiculous, as I hadn't done anything yet. I said I would have happily waited until noon--just 45 minutes--to take the car had she notified me that it would cost an additional $150 for an extra hour of the rental. She actually didn't speak at all while she was processing the rental. We just stood there waiting for her to tell us what to do. Terrible customer service. She did, finally, tell us that if we arrived the following day by 11:16 am then we would not be charged. We arrived at 10:30 to be safe, and were assured that we would not incur additional hourly charges.
3.6 Mediocre
2 Jul 2016
total rip off . unpleasant staff at pick up. un he
Cons: Went to pick up van i rented on line for one way trip bringing household items to new home in Florida. arranged on-line for a panel van reservation made no problem. arrived to pick up van and only passanger vans avail, rude obnaxious stall told me they dont rent panel vans for one way and told to walk to another location in brooklyn or manhattan.they would NOT call other locations ,aid they didnt have a phone to call "outside" no one offered to use their phone. asked them to check "online" for me and they said they dont have internet access. i asked for manager.no manager and no call as promised. I wil NEVER NEVER NEVER EVER USE THEM AGAIN . i AM TELLING EVERYONE TO AVOID THEM
2.0 Poor
11 Jul 2016
Cons: i did not rent any car there that day. i reserved a compact car, but when i arrived, the maneger said they do NOT have cars except a Ford explore. and there were three families waiting cars there. they treated customers and messed our plan.
5.2 OK
25 Jul 2016
Unfriendly desk staff
Pros: Car was clean, ran well
Cons: The staff at this location when I picked up the car was super uncommunicative and unfriendly. Didn't explain charges. Also if you don't refill the car all the way, it's $10 per gallon for them to refill it, which is highway robbery
4.4 OK
7 Aug 2016
Poor customer service
Pros: The car itself was great, very clean, comfortable, and new.
Cons: The service was appalling. I went to the Budget at 333 Adams St in Brooklyn, and there was one guy in training helping about 5 customers. He was distracted with the phones and fax, so it took ages to get the car. Then, knowing I was stuck in traffic and wouldn't be able to return the car on time, I tried calling to extend my rental and got automated messages throughout, no real person, no ability to ask the cost of extending a rental. When I finally got through to a receptionist she was unhelpful in providing me with alternatives, and I ended up getting charged for an entire additional day because I had to return the car an hour after the location closed due to traffic. Very disappointing experience overall.
Enterprise
enterprise
Car hire reviews:
Excellent (8.7, 15 reviews)
Car hire locations in Brooklyn:
9 locations
Enterprise
Locations in Brooklyn
1212 Coney Island Ave.
+1 718 859 1200
2147 Bath Avenue
+1 718 265 3000
2235 Flatbush Ave
+1 718 421 7409
239 State St
+1 718 488 8800
266 Mcguinness Blvd
+1 718 349 7100
2815 Coney Island Ave
+1 718 332 8900
453 3rd Ave
+1 718 369 5100
657 64th Street
+1 718 836 0900
8014 Foster Ave
+1 718 763 3101
  • 8.7
  • 8.9
  • 8.8
  • 8.5
  • 8.7
Recent reviews
10.0 Excellent
26 Sep 2016
Great customer service
Pros: All associates were so kind and accommodating and worked quickly to help everyone get their rentals as soon as possible.
Cons: Everything went well.
10.0 Excellent
30 Oct 2016
Excellent
Pros: From beginning to end great customer service
10.0 Excellent
31 Oct 2016
Pros: The staff is very helpful and friendly.
10.0 Excellent
16 Nov 2016
Pros: Great staff at state street location
10.0 Excellent
30 Apr 2016
Pros: Customer service was excellent . Everyone there were extremely helpful . Best experience i've ever had in renting a car. Roger
9.6 Excellent
14 Aug 2016
Great overall experience!
Pros: The Enterprise associates were very friendly and even remembered to ask how an event I'd mentioned the day prior went. Very thoughtful and thorough service!
2.0 Poor
22 Sep 2016
Cons: Well I didn't get my rental because I sheduled one here to find out the rental was closed
6.0 OK
16 Oct 2016
Pretty good
Pros: It was a good experience, no surprises, straight forward!
Cons: The parking brake wouldn't release. I may have accidentally pushed it, but then it only released after several attempts.
9.2 Excellent
27 Nov 2016
Enterprise Brooklyn NY
Pros: Pick up and drop off was quick and easy
Cons: The price was kind of high
7.2 Good
11 Oct 2016
Pros: Overall very happy with the car, it handled nicely very responsive. They didn't have the kind of car i reserved but the small suv was mostly a perfectly acceptable alternative. And The price fit my budget. I'm used to dropoff being a more seamless affair and here i had to walk into the office and worry for a printout but there was no line so it didn't trouble me much. The attendants were friendly and helpful.
Cons: I forgot to mention when i dropped off that the car had a faint interior odor -- Kind of like someone had smoked and they had tried to used a chemical to remove the smell. It didn't bother me, but my wife and daughter were bugged by it.
Hertz
hertz
Car hire reviews:
OK (5.9, 13 reviews)
Car hire locations in Brooklyn:
2 locations
Hertz
Locations in Brooklyn
238 Atlantic Ave
+1 718 522 0532
906 Union St
+1 718 636 6302
  • 5.8
  • 6.3
  • 6.3
  • 5.7
  • 5.2
Recent reviews
2.0 Poor
18 Oct 2015
HAD A RESERVATION; ARRIVED AND HERTZ HAD NO CARS (
Pros: Nothing.
Cons: We made a reservation. Went to pick up the car and they had no cars. At least 20 other people were there with reservations as well and yet found themselves in the same boat. It was a holiday weekend and not getting a car ruined ours. Plus we paid in advance for the Kayak insurance which was pointless because we never even got a car.
10.0 Excellent
8 Nov 2015
Pros: My drop off took all of two minutes. Simple process, friendly service.
2.0 Poor
28 Sep 2016
Pay online with debit, get denied at the pickup lo
Cons: Online booking allowed me to use a debit card to pay for my car rental. When I went to pick up the car, I brought the card that I payed with and the employee said I couldn't rent without a credit card. I feel pretty strongly that the online booking process should account and correct for this. My trip was torpedoed because of this and I'm waiting for a refund that I hopefully get by the end of the month.
8.8 Excellent
17 Oct 2016
Pros: Car was great, service was great. This location is very tiny, but they are efficient.
Cons: The only disappointing factor was just the cost -- it's always absurdly expensive to rent a car in NYC, and this was no exception.
4.4 OK
14 Nov 2016
Cons: really bad service. i was put on hold for over 15 min. calling.
2.0 Poor
16 Nov 2016
waste of time and money; not safe
Pros: The car I rented from Hertz Brooklyn ended up breaking down in the middle of nowhere, so I called Emergency Roadside Assistance and they told me to take a cab to another location to get a new rental. They told me I will be fully reimbursed for cab fare. The positive is that I received a speedy apology from Hertz Brooklyn and they said they would zero out my rental and fees for the problems I faced, but I am still owed money for my cab fare so I need to complain to Customer Service.
Cons: I do not recommend using Hertz Brooklyn. I was put in a potentially dangerous situation and my time and my money was wasted. Hertz Brooklyn clearly doesn't maintain their cars on a regular basis. The Chevy Spark I rented was dirty on the outside and it smelled like cigarettes and had garbage left on the inside. I took a day trip upstate and on the way back the car overheated. Looking under the hood, the coolant was leaking. If these cars were maintained on a regular basis, the car wouldn't be so dirty and there wouldn't be a coolant leak. I had to call Emergency Roadside Assistance. They coordinated a tow truck and told me to take cab to another location to pickup a new car; they informed me that the cab fare would be reimbursed in full when I return it to Hertz Brooklyn. I found out the cab fare would be over $100, so I called Emergency Roadside Assistance again and told them the cab would be over $100. Even after hearing that price, they confirmed and assured me that the cab fare would be reimbursed in full. The new car from Hertz Stewart International Airport was great. Returning the car to Hertz Brooklyn was a mess. The employee, Erica, informed me that she could only reimburse up to $15 in cab fare. Also, she charged me $37.30 for calling the Emergency Roadside Assistance number. When trying to argue with her, she told me that if I have any issues, I need to call Customer Service. She almost didn’t give me a receipt, but I asked for one and it seemed like an inconvenience to her to print it. Later that day, Kenny from Hertz Brooklyn called me. He apologized and told me he'd zero out my rental and fees, but informed me that he could not reimburse me for the cab fare because it cost more than the rental, but he might be able to get me credit for Hertz car rentals that would be equivalent to the cab fare I paid and he’d let me know within 48 hours. I don't want Hertz credit for my cab fare reimbursement. I don't want credit from an establishment that clearly does not maintain their cars—I do not feel safe using Hertz Brooklyn rental cars. I still need to call Customer Service to fight for my cab fare.
8.0 Good
6 Jan 2016
Pros: Pleasant employees. Convenient pickup location.
Cons: This was a personal rental with a personal credit card, but it was added to my separate business account, which must have been a result of matching on drivers license alone. I sent an email about this but am still waiting to hear back. The car needed an alignment and new brake pads.
3.2 Mediocre
26 Jan 2016
Pros: Same as above
10.0 Excellent
3 Jul 2016
Great price
Pros: Service during pick and return very fast. Associates very knowledgeable about questions you may have.
2.4 Mediocre
31 Jul 2016
expected better from a company like hertz
Pros: that my future rentals will not be with hertz
Cons: customer service. getting the smaller car size than i have reserved. being told to go to the airport to exchange it only to be told that they cant change a car being that i picked it up at another location.
Avis
avis
Car hire reviews:
Excellent (8.4, 12 reviews)
Car hire locations in Brooklyn:
1 location
Avis
Locations in Brooklyn
211 Atlantic Avenue
+1 718 522 7407
  • 8.3
  • 8.5
  • 8.8
  • 7.5
  • 9.0
Recent reviews
10.0 Excellent
26 Apr 2016
Pros: Was great.
10.0 Excellent
3 Aug 2016
Pros: Very pleasant people working, even though some lady was screaming at them. Easy and fast service!
7.6 Good
20 Oct 2015
Cons: I reserved a Lincoln MKZ and ended up with a Lincoln MKT which is smaller than what I needed. Customers should get what they pay for, not what you guys have available. It's very frustrating because I rented that car for a specific reason and had to alter my plans to accommodate what you gave me instead of what I reserved.
10.0 Excellent
16 Nov 2015
Very friendly staff
Pros: Awesome guys. Easy process in dropoff.
10.0 Excellent
30 May 2016
Great!
Pros: Super helpful staff, easy drop off!
Cons: All great!
7.6 Good
13 Aug 2016
Pros: Personel were nice.
Cons: It took us about 30 minutes to find a gas station near the Avis office. It wash rush hour with traffic, one way roads and 'no u turn' signs. I wish at least there was some information about the closest working gas station for people who are new in ny.
9.2 Excellent
21 Aug 2016
Very satisfied overall - perhaps more of a heads-u
Cons: Not a huge issue, but there was a long line-up for pick-up on a Saturday morning (9:00 am) pick-up. Perhaps some sort of early warning via email might enable customers to plan better. Otherwise, excellent car experience, no price surprises.
4.4 OK
5 Sep 2016
Cons: Reps were rude.
10.0 Excellent
7 Sep 2016
Pros: quick servise nice people clean car
8.8 Excellent
12 Sep 2016
Cons: Pick up took time but to be expected I guess in a busy brooklyn location. There was only one agent, a second employee would have helped. Otherwise a good experience.
All Car
allcar
Car hire locations in Brooklyn:
7 locations
All Car
Locations in Brooklyn
1204 Coney Island Ave
347-226-6932
1941 Utica Ave
347-226-6930
2686 Nostrand Ave
347-226-6940
3475 Fort Hamilton Parkway
347-226-6934
610 Warren St
347-226-6931
8901 4th Ave (89th And 90th)
347-226-6937
Brooklyn Bridge Marriott 333 Adams Street
347-226-6933
Empire Rent A Car
empire
Car hire locations in Brooklyn:
1 location
Empire Rent A Car
Locations in Brooklyn
835 Pennsylvania Avenue
718-649-6600
National
national
Car hire locations in Brooklyn:
1 location
National
Locations in Brooklyn
239 State St
+1 347 763 1902
Silvercar
silvercar
Car hire locations in Brooklyn:
2 locations
Silvercar
Locations in Brooklyn
160 N 12th St
+1 855 359 2227
180 Myrtle Ave
+1 855 359 2227
56 travellers who hired a car in Brooklyn gave the car agency they used an average rating of 6.9

Car hire locations in Brooklyn

Brooklyn
Close
Would you like to save as your currency permanently or for this visit only?
Close