Overview

Krystal Urban Cancun

Avenida Sayil SM4A, Lote 7, 77500 Cancun, QR, Mexico
+52 998 848 8000

AED 258+

Overall guest ratings

7.9/10 Good
Based on 1,122 reviews

Review highlights

  • 8.4
  • 7.1
  • 5.0
  • 4.8

Good to know

  • Comfortable beds
  • Spacious rooms
  • Great shopping

Nearby

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    About

    At Krystal Urban Cancun, you'll be within a 10-minute drive of La Sagrada Familia Parish. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar and a fitness center are other highlights, and rooms offer balconies and flat-screen TVs.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Child pool
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.9 Good
    Based on 1,122 reviews
    • 8.4 "Location is great."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.7 "Near to public transport, according to 77%."
    • 7.1 "Good service."
      7.3 "73% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
      9.2 "92% said the booking process went smoothly."
      9.4 "94% were happy with the shuttle service."
      7.1 "71% were happy with the room service."
    • 6.8 "Average comfort."
    • 6.6 "Breakfast is mediocre."
    • 6.5 "Rooms are ok."
      6.3 "Only 63% thought the shower was ok."
      6.6 "Only 66% found the balcony ok."
      6.0 "Only 60% said the rooms were modern."
    • 5.0 "Average cleanliness."
    • 4.8 "Disappointing food."
    • 4.7 "Pool is below average."
      0.8 "Dirty pool, said 92%."
    • 4.1 "Bar is not good."
    • 3.9 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    Based on 527 reviews
    • 7.9 "Good location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.2 "Good service."
      7.4 "74% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
    • 7.0 "High comfort."
    • 6.9 "Breakfast is mediocre."
    • 6.7 "Rooms are ok."
      5.1 "For only 51%, the bathroom was ok."
    • 5.1 "Average cleanliness."
    • 5.1 "Food is average."
    • 4.8 "Pool is below average."
    • 4.2 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 302 reviews
    • 8.6 "Location is great."
    • 7.3 "Good service."
      7.6 "76% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 6.8 "Breakfast is mediocre."
    • 6.5 "Rooms are ok."
    • 6.4 "Average amenities."
      6.5 "65% thought the building was acceptable."
    • 4.9 "Not very clean."
      4.8 "52% said rooms were dirty."
    • 4.8 "Disappointing food."
    • 4.5 "Pool is below average."
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    Overall rating

    8.3 Excellent
    Based on 33 reviews
    • 8.4 "Location is great."
    • 6.9 "Service is ok."
    • 6.3 "Rooms are ok."

    Overall rating

    7.7 Good
    Based on 258 reviews
    • 8.2 "Location is great."
      10.0 "100% liked the proximity to shopping."
    • 6.9 "Average comfort."
    • 6.9 "Service is ok."
    • 6.6 "Breakfast is mediocre."
    • 6.6 "Rooms are ok."
      5.2 "Only 52% said rooms were clean enough."
      5.7 "Only 57% said the rooms were modern."
    • 5.8 "Vibe was decent."
    • 4.9 "Not very clean."
      1.1 "Dirty pool, said 89%."
    • 4.6 "Pool is below average."
      1.1 "Dirty pool, said 89%."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Comfortable beds"
    "Spacious rooms"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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