Overview

Hotel Xbalamque and Spa

Avenida Yaxchilah N 31, 77500 Cancun, QR, Mexico
+52 998 193 2720

AED 118+

Overall guest ratings

6.8/10 Good
Based on 1,406 reviews

Review highlights

  • 8.6
  • 7.2
  • 4.6
  • 4.1

Nearby

    show all

    About

    Hotel Xbalamque and Spa puts you just a 5-minute drive from La Sagrada Familia Parish. Guests can visit the spa to indulge in massages, facials, or body treatments, and La Adelita serves Mexican cuisine. An outdoor pool and a poolside bar are other highlights, and rooms offer room service and rainfall showerheads.

    Less More
    Hotels.com

    Amenities

    • Parking
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Sauna
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Pets not allowed
    Less More
    Reviews

    Guest reviews

    Overall rating

    6.9 Good
    Based on 1,555 reviews
    • 8.6 "Location is great."
      9.8 "Near to public transport, according to 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      8.0 "Easily accessible by car, said 80%."
      10.0 "City centre within easy reach, said 100%."
      8.0 "80% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Good access to the airport, said 100%."
    • 7.2 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
    • 6.0 "Food is average."
      5.3 "53% thought the dining experience was appropriate."
    • 5.9 "Bar is ok."
    • 5.5 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 4.6 "Not very clean."
      4.0 "60% said rooms were dirty."
      1.2 "88% said the bathroom was dirty."
      1.3 "Dirty pool, said 87%."
    • 4.1 "Vibe wasn't good."
      0.5 "95% criticized the unstylish hotel."
      4.6 "For 54%, the lobby entrance was sub-standard."
      3.3 "67% criticized the plain hotel."
    • 4.0 "Breakfast is below average."
    • 2.9 "Quite uncomfortable."
      1.6 "84% thought it was too noisy."
      0.8 "Air conditioning was criticized by 92%."
      4.1 "59% didn't like the uncomfortable beds."
      4.2 "58% criticized the small bathroom."
    • 2.5 "Awful rooms."
      1.3 "87% complained about the bathroom."
      0.8 "Air conditioning was criticized by 92%."
      0.6 "94% thought they were poorly maintained."
      4.1 "59% didn't like the uncomfortable beds."
      4.0 "60% said rooms were dirty."
      0.4 "For 96%, the rooms looked old."
      1.1 "89% had problems with the shower."
      0.2 "98% thought the tv was sub-standard."
      1.2 "88% said the bathroom was dirty."
      0.8 "92% found problems with the furniture."
      0.8 "92% were disappointed with the minibar."
      4.2 "58% criticized the small bathroom."
    View all review categories

    Overall rating

    6.8 Good
    Based on 1,088 reviews
    • 8.5 "Location is great."
      9.7 "Near to public transport, according to 97%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 7.1 "Good service."
      8.1 "81% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
    • 6.0 "Food is average."
      5.1 "Desserts were ok, said 51%."
      5.1 "51% thought the dining experience was appropriate."
    • 5.6 "Bar is ok."
    • 5.5 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.9 "Ugly beach."
    • 4.5 "Not very clean."
      3.7 "63% said rooms were dirty."
      1.0 "90% said the bathroom was dirty."
    • 3.9 "Breakfast is below average."
    • 3.4 "Vibe wasn't good."
      0.5 "95% criticized the unstylish hotel."
      4.1 "For 59%, the lobby entrance was sub-standard."
      3.2 "68% criticized the plain hotel."
    • 3.0 "Quite uncomfortable."
      1.1 "89% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
      4.6 "54% didn't like the uncomfortable beds."
    View all review categories

    Overall rating

    6.9 Good
    Based on 279 reviews
    • 8.4 "Location is great."
    • 7.4 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 7.0 "Good pool."
    • 6.0 "Food is average."
    • 5.2 "Average amenities."
    • 4.4 "Vibe wasn't good."
      0.4 "96% criticized the unstylish hotel."
    • 4.4 "Not very clean."
      3.8 "62% said rooms were dirty."
    • 3.7 "Breakfast is below average."
    • 2.6 "Quite uncomfortable."
      0.7 "Air conditioning was criticized by 93%."
      1.7 "83% thought it was too noisy."
      3.5 "65% didn't like the uncomfortable beds."
    • 2.1 "Awful rooms."
      0.5 "95% thought they were poorly maintained."
      0.7 "Air conditioning was criticized by 93%."
      1.3 "87% complained about the bathroom."
      3.5 "65% didn't like the uncomfortable beds."
      3.8 "62% said rooms were dirty."
      0.4 "For 96%, the rooms looked old."
      0.2 "98% thought the tv was sub-standard."
      1.0 "90% had problems with the shower."
    View all review categories

    Overall rating

    7.1 Good
    Based on 186 reviews
    • 8.8 "Location is great."
    • 7.1 "High value."
    • 6.9 "Service is ok."
    • 6.0 "Food is average."
    • 5.6 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.7 "Vibe wasn't good."
    • 4.6 "Not very clean."
      4.1 "59% said rooms were dirty."
    • 3.8 "Breakfast is below average."
    • 3.6 "Not very comfortable."
      2.2 "78% thought it was too noisy."
      4.6 "54% didn't like the uncomfortable beds."
      1.3 "Air conditioning was criticized by 87%."
    • 3.1 "Awful rooms."
      1.8 "82% complained about the bathroom."
      4.1 "59% said rooms were dirty."
      4.6 "54% didn't like the uncomfortable beds."
      1.3 "Air conditioning was criticized by 87%."
      1.0 "90% thought they were poorly maintained."
    View all review categories
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    data provided by TrustYou

    Recent reviews

    Find reviews that mention

    Photos
    Map

    Map

    Close