Cons (-) Didn't have my room at time.roaches,pool not clean. And the advertise as a resort.
3 stars
Hotel Xbalamqué & Spa Cancún Centro
Av. Yaxchilan No. 31, Centro, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 892 3377Photos of Hotel Xbalamqué & Spa Cancún Centro
Overview
Hotel with a full-service spa, near Plaza 28 A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Hotel Xbalamque and Spa Cancun offers 90 accommodations with complimentary toiletries. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool and a sauna. Children under 11 years old are not allowed in the swimming pool without adult supervision.
Latest deals for Hotel Xbalamqué & Spa Cancún Centro
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Hotel Xbalamqué & Spa Cancún Centro
- Outdoor pool
- Spa and wellness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Services and conveniences
- Car hire
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- 24-hour front desk
Pool and spa
- Spa and wellness centre
- Massage
- Spa
- Outdoor pool
- Sauna
- Pool towels
Accessibility and suitability
- Disabled access
- Lift
- No smoking
- Upper floors accessible by stairs
- Designated smoking area
- Private entrance
Bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
Bedroom
- Extra-long beds (> 2 metres)
- Feather pillow
- Socket near the bed
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Things to do
- Evening entertainment
- Beauty salon
- Karaoke
Outdoor
- Terrace/Patio
- Garden
Laundry
- Laundry facilities
- Laundry service
General
- Tile/marble floor
- Storage available
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Parking
Workspace
- Desk
Family friendly
- Babysitting or child care
Reviews of Hotel Xbalamqué & Spa Cancún Centro
6.9
Okay
2916 verified ratings
Wonderful
623
Very good
442
Good
529
Okay
335
Fair
339
Mediocre
206
Poor
442
Summary of reviews
Guests say
Guests appreciated the hotel's central location and spacious rooms, but many expressed dissatisfaction with cleanliness and service. Issues like bugs, outdated facilities, and maintenance problems were frequently mentioned, indicating a need for significant improvements.AI-generated from customer reviews
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6.9 out of 10
435 reviews
6.7 out of 10
19 reviews
6.4 out of 10
10 reviews
3 out of 10
2 reviews
All reviews
Pros (+) The Hotel had potential. Only if they could've just kept it clean. Smh!
Cons (-) There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Ho...
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Location
Av. Yaxchilan No. 31, Centro, 77500 Cancún, Quintana Roo
What's nearby
- Glorieta del Ceviche0.7 km
- Estadio de Beisbol Beto Avila1.3 km
- Estadio Olímpico Andrés Quintana Roo1.5 km
- Puerto Cancun2.2 km
- Puerto Juarez3.2 km
- Gran Puerto3.3 km
- La Gran Plaza3.6 km
- Poliforum Benito Juarez6.8 km
- Cancun Golf Club at Pok Ta Pok7.6 km
- La Isla Shopping Mall8.8 km
- Cancun Convention Center9 km
- Hard Rock Cafe Cancun9.1 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hotel Xbalamqué & Spa Cancún Centro
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Nearby hotels and places to stay
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Value for money | 7.1 |
|---|---|
Distance to city centre | 0.6 km |
Nearest airport | Cancun |
Distance to airport | 14.8 km |