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Julie. There was one fantastic clerk who, being so terrific, made up for a lot of hotel mistakes. She called around town to help me book a New Year's Eve celebration, and helped me arrange to have mail delivered. She was among the best hotel representatives I've ever encountered. The hotel messed up the reservation. They had me listed as one night instead of two and so did not make up my room. They gave me a bit of a run-around canceling my room key also and overcharged me. When I called they corrected the charge. It is still a great hotel... largely because of Julie, but on the whole the staff was quite personable and caring.
The best choice of dished on breakfast. It was not so pleasant to find out that there's no booking for all 3 rooms and after that we have opportunity to estimate the "smoking rooms" in spite of no smoking had been reserved yet. Never try to stay in "smoking rooms".
Coming with small kits, we have immediately received an upgrade to a superior room - bigger and more spacious; excellent breakfast with lots of choice of health food; superbe location in downtown Bergen - everything can be reached by foot bar/restaurant as well as room service close food/kitchen at 10PM.
We chose this hotel based on its proximity to the train station. It is a large facility with 20+ floors and good views over the city. Very disappointed we were not able to have dinner in the top of the facility because it's closed on Sunday. The entrance to the hotel was uninviting - dirty, stained concrete, looks across at another large building, very little greenery or flowers in a country that usually has spectacular displays. The only dining facility open during our stay was the bar - open to the lobby. It carpet was soiled and stained. The huge breakfast buffet included many items and for the entire time we were there it was swarming with people. Tables were not cleared for 20-30 minutes, it was difficult to find a staff person to bring coffee. Most of the food looked mediocre or tired. Really. Expected more from Radisson. My husband insists we go back to Hiltons.
Seems OK to me - I did have little time to sample anything special coming in late and leaving early, so here are some points: A. Ok room B. Quiet - slept well. C- Nice breakfast D.Good parking. E- Nice staff
Everything, excellent breakfast.
The room was very clean and the location could not have been better. Able to see the city of Bergen by foot from this hotel. A bit warm at night in the room as air conditioner was not all that effective
The new restaurant is fantastic. Traditional Norwegian dishes with a modern twist. Clean, modern comfortable room. Happy to have wooden floor with no carpeting. Very attentive staff and excellent service. Very welcoming atmosphere! It was surprising how many people who worked there did not speak Norwegian.
Great location and nice and warm. Great choice at breakfast. Staff friendly and helpful Looks a bit dated now and need a refurb as I stayed her in 2001 and it was still looking smart then
The location is great. The staff in general was very nice 1)the swimming pool doen't look veryappealing. 2) the hotel looks very classy on the website but not very much in reality 3) bread crumbs on the dark carpet in the breakfast launge makes the place look very dirty
comfotable dirty under the beds:
Staff was very helpful, friendly and pleasant. Breakfast is very good. The location of the hotel near the harbour and the (old) centre is all within walking distance, thus very good for us with a young child. Public transport and restaurants are also close to the hotel. This hotel would benefit from an extensive refurbishment. Bathroom was quite small. In general, this hotel is definitely suitable for a few days (city trip).
Everything was really good, the staff, the free coffee in the lovely lounge, the free speedy internet and good breakfast. There was aslightly unpleasant smell in the bathrrom when we first arrived...but it was very clean and the smell did go. It was just a bit off putting....but not for long.
The staff was very friendly, the location on the hotel was good in the city centre and the breakfast was good. We liked this hotel very much! There was a bit too hot in the room because there was no air-conditioning in the room.
Your wine cellar & restaurant! Also, the location. Not really. I thought it was all very nice. The only thing I might suggest is updating the furniture and environment in the TV/library room. Compared to the other parts of the hotel, it was not quite as nice.
The location of the hotel is perfect. There was too little choice of food for breakfast. Everyone had to wait in the big line during breakfast, not enough space for eating.
Very good for the price. Very central.
Within walking distance of all things of interest to a tourist. Rooms very small - difficult to move around.
staff team very welcoming, breakfast, position of the hotel breakfast good but too crowdy; overall need the hotel need a refreshment
The staff were excellent, always willing to help and assist with any queries. Great atmosphere. Tea and Coffee was available all day and night and they provided breakfast packs for our early start. Free waffels from 4-6pm. Great family run hotel with a very unique atmosphere. No.
The reception staff were effecient and polite.very helpful about routes.Maybe should get updated about bus and tram routes.The lounge was very relaxing.of course the on the house coffee and tea was so welcome after a long sightseeing walk.rooms were spacious.bathrooms sparkling.After check out we were allowed to leave our luggage as we had to catch the hurtigruten only in the evening.I have to say the breakfast was very filling.We loved our stay here.
Easy check in and out, breakfast was adequate, cleanlinees above average Cumbersome elavator to split third Floor. Two very small elevators. Color and decor inside rooms must have come out of the 70's
Location, staff very friendly No carpak
The complimentary breakfast buffet was quite good -- lots of options, large amounts of food. Staff generally not helpful -- only some of the staff was able to provide information about tourist activities. Not readily responsive to resolving issues with the room. Rooms are very clean, but somewhat old. The beds were old and not very comfortable.
Made reservation through third party. Upon arrival the front desk agent told me the reservation was not showing so he made me a new reservation. Not only did he charge me more for the new reservation but I was also charged by the third party. Dispute has received no response yet.
Location is excellent, and we enjoyed a spacious corner room. Dining room views are superb, and staff very friendly and helpful. Bed was actually a fold down Murphy bed from wall, not as comfortable as it should have been for the beautiful room, and it was awkwardly made up with overlapping sheets.
Harbor view. Facility is a little old but it is not big deal.
Great view of Bryggen if you get a room with a view. Great location as well. Rates are a bit high considering this is not a luxury hotel.
Location There was
The location of the hotel was excellent, just in front of the Brygge with all this wonderful wooden houses. Our room had a lovely sightseeing of the harbour from the bed. We surely will be back to that hotel.
Room overlooked harbor and Bryggen area and was on 6th floor. Room was great.
I was upgraded to a sea view room on arrival
The harbour view; proximity to centre. The food was very good, and the place was very clean and smart. Room was small with very little storage and no room to put up the suitcase stand provided! Also the restaurant service was chaotic and haphazard - at breakfast they were very slow to refill the things that had run out. But food was good.
The bed was not conformable as it was a provisional double bed.Old furniture. There were not enough towels
Hotel is neat and tidy and in a good location
The location is ideal and the staff are very helpful and warm. The afternoon pancakes were a lovely inclusion.
Breakfast was very good. Waffles in the afternoon and evening meal included in the price meant we did not have to eat out much..good value because of this only.Common areas very pleasant, modern and well maintained.Airport bus stops across the road. Room and bathroom was very small. Lighting was totally inadequate-impossible to read in bed as side light was so poor..room looked on to ugly courtyard and was dull in daytime.Very large furniture in room- 2 big chairs and a big table-made the room seem even smaller.Very poor storage-had to keep clothes in our bags as ironing board and extra pillows etc filled the small wardrobe.
A new hotel with Gothic style interior, the staircase is amazing. Nice public areas. Similar to a Malmaison in style. Limited evening food, not much choice at breakfast.
The internet connection was down during the stay. Poor when staying for business purposes.
The option of a Light Evening Buffet, convenient location
Good location; good breakfast & light supper included Room was much smaller than we had anticipated
The hotel is in a fabulous location by the old harbour and handily placed for the airport bus service. The staff were friendly, welcoming and helpful and the room was nicely furnished and comfortable. The breakfast buffet was generous and attractively presented. The light evening buffet was not very suitable for a coeliac so we went out for a meal instead.
excellent location. The airport buses which are very regular drop off very close to hotel and right outside for return to airport.
It was too expencive for that facility
The staff were extremely friendly and the breakfast, pancakes and light supper buffet very good. The beds were wonderfully comfortable and the rooms felt quite luxurious. Would definitely stay there again - good value too. We were not too keen on the black and dark purple decor.
Please write at least 15 words
It was very cold and uncomfortable smoking outside.
Brand new super nice room. An especially good breakfast. Within walking distance of most attractions. There's no hotel parking - as for all hotels in the city center. Underground parking is nearby but it's not cheap.
The situation was very good, near the center and Bryggen. The breakfast buffet was copious. The rooms are small. There is no safety box or fridge in the room. The building is some old. No possibility to reserve an extrabed by booking.com, so we added it as a comment but they didn't pay attention to our comment and the place was very small for an extrabed and no other room available.
The location and that it was very inexpensive. The breakfast was also good and with enough varieties of different foods offered. I asked for a harbour view and at first did not like not getting this. I also think the hotel is a little run down, but the price perhaps reflects this.
Good location, comfortable clean rooms and exceptional value. I will most certainly stay here again.
delicious breakfast nice stay nope
very convenient location. Internet access was free, which was very helpful....but coffee was not...misleading information from hotel. excellent breakfast. there was a problem over flights due to a strike and one receptionist was very helpful indeed it said coffee was available all day, it implied that it was free.
In general everything was quite nice about the hotel. Although it is labeled as a budget hotel, it felt quite comfortable and the room was clean and not too small. Quite good location, about 10 min walk to ferry terminal, and about 20 min walk to bus terminal. Breakfast spread was quite good and generous. The staff at the reception can only be described as less than pleasant (not to the extent of unpleasant, but not pleasant). If they had been more friendly and helpful, this hotel would be considered very very good.
Breakfast was excellent despite refurbishment works.Room was quiet. Could have done with additional easy chair in room and also tea making facilities which in winter would be much appreciated
clean, warm, comfortable. breakfasts great. superb location
The Room was too small and no place even to keep my baggage
Central, good price
Clean odd shaped room, Bathroom didn't have an electrical outlet for a curling iron.
nothing food was poor, staff was somber and barely cooperative
Good location, breakfast. Some construction on the top floor. Price!!!
Good location Bathroom was so small I had to use the toilet on the ground floor
Friendly staff at the reception, good location Breakfast was poor, the breakfast area was too small, tables were cleaned much too slow
We liked the new refurnished superior room that we got. The breakfast was good too.
My room was quiet and the location of the hotel was excellent.
Great staff, good breakfast. Noisy construction across the street should have been disclosed at reservation web site.
Exellent location (in the centre of Bergen). Comfotable rooms. We had a problem with parking place because all of it was allready occupied.
It is certainly adequate and I would stay here again. The rooms are very small-even on European Standards. I am on business by myself so I managed but the room I was in would be a bit small if traveling with my spouse. The wireless internet connection was good and there are several restaurants within walking distance if one does not want to eat in the Hotel Restaurant because it is quite expensive....especially in light of the currently weak dollar exchange rate. I would give it a fairly solid 3 star rating. Breakfast area is very inadequate in size to handle the number of guests when the hotel is near full. Have to stand in line for 10-15 minutes just to get to the buffet counter. Other than that hotel adequate for short stay Breakfast area too small and long wait in line to get food from breakfast buffet.
Excellent breakfast buffet and brunch on Sundays. Coffee and tea available 24 hours a day. Rooms are clean and new.
Possibility to leave our luggages during the day after checking out. And possibility to drink a coffee for free when picking up back our luggages. Easy and confortable. The fact that there are no communicating rooms. We have two small children : we had 2 rooms and one parent had to sleep with one child, and the other parent with the other child. Not confortable at all. But ok for one single night.
Nothing special. Room size was too small and uncomfortable
Only the location The room was tiny, the heater did not work properly, the bathroom also tiny, the staff was rude and always busy, the price was extremelly expensive for the quality of the hotel, the furnishing of the room was poor, the breakfast also terrible
central location within easy reach of shops, resturants and local places of interest. Pleasant staff and a high standard on cleanliness Would have liked a fridge in the room
The location and the service
That guests could help themselves to free tea or coffee. Our room was not cleaned properly as some marks that were on the sink in the morning were still there onour return in the evening. We had to clean them ourselves!
Polite and helpfull reception staff. Good breakfast served. Good location.
Central location, well-equipped room, friendly & helpful staff, WLAN access in room. WC/shower felt cramped and a bit 'cheap' compared to the standards of the hotel.