Great overall service...front desk,valet,housekeeping and restaurant service and bartenders....excellent!
We awoke about 3:30-4:00am to an EXTREMELY strong smell of marijuana...ugh..it literally was coming into the room through the door base and upon opening the door...the hallway was saturated. We had to put damp bath towels under the door to alleviate the odor. Also, my daughter called the room a couple of times from her work to only be addressed by a snarky hotel operator...otherwise a great stay...on a “high” note, I did mention my concerns to the front desk at check out and was addressed sincerely with a promise to investigate the matter.....many thanks...
The bartender was very informative with an amazing personality!!!!!!
Steam room, sauna, and luxury shower all included in the gym area. Great pool and comfortable beds. Will absolutely be back!
I love staying at the Grand Hyatt ! The staff always remembers us and are always so helpful, the food is great, they have a very nice bar area that we enjoy coming to after dinner, and once you get there you really don't have to get back in your car because the driver can take you most places!! A great place to stay for a weekend!
Clean Location proximity to my office location Approachable-ness of staff
Asked for a quiet room, they confirmed a quiet room. After a late arrival, I was awoken at 07:00 the next day to jack hammering and drilling from the room next door, which continued until I complained at 08:00 (front desk did not appear to be aware, needed to contact engineering). Room service forgot to include bring one of the items that was ordered and itemized on the bill until after I pointed it out that the item was missing.
I know this is silly, but the late night room service menu is lacking for good snacks and included mostly salads and sandwiches. Not exactly what most people would look for on a late night menu! Parking is expensive and wifi is only free for 24 hours.
Gym Sauna Great staff
Nice hotel, but not fantastic
loved the steamroom pool was clean and the temperature was perfect
didn't love the fact there was no jacuzzi waitress in the bar wasn't the friendliest parking was not cheap $24 to self park and &35 to valet
The rooms were beautiful and the staff was very attentive
One of the night front desk staff members said something rude to our group when we arrived home.
Buckhead is a little hectic; surrounding amenities
Friendly helpful staff
I stayed in two different rooms that were smelly - one smelled musty, the other smelled like marijuana smoke. We didn't enjoy that.
Clean, nice pool and walking distance for most bars/restaurants.
Although the booking sites claim "free wifi" and "parking", both are additional. Parking is 30 dollars a night and wifi is 12 dollars a day. When we came in the man who checked us in reassured us of this when giving us our keys. the lady who checked is out was very persistent about us paying parking per night. Essentially if you stay for a week expect a 210 dollar fee. This is not the valet fee, just parking deck fee. The woman at check out was very rude about this charge.
Located in the heart of Buckhead, Grand Hyatt Atlanta, a 4-star, 4-diamond hotel offers 439 deluxe guest rooms. The hotel offers standard amenities for business travelers as well as flexible indoor and outdoor meeting space for social events and corporate meetings. The hotel combines Southern Hospitality with Garden Views and elegant Southern decor. Buckhead is Atlanta's center of trendy entertainment, shopping, and upscale corporate and residential real estate.
Based on 2,717 reviews
Value for money
Policies vary by room type and provider.
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