Pillows were flat and when guests requested for 4 more pillows for 2 guests, housekeeping refused to provide 4 but insisted on providing only 2 pillows.
4 stars
Hotel Mercure Wien Westbahnhof
Photos of Hotel Mercure Wien Westbahnhof
Overview
Experience Austrian hospitality at Hotel Mercure Wien Westbahnhof. After a good night's sleep in our comfortable rooms, start your day with a hearty breakfast buffet. We have 6 conference rooms for business travelers. Enjoy special delicacies in the hotel restaurant. Convenient parking garage and free WIFI throughout the hotel.
Latest deals for Hotel Mercure Wien Westbahnhof
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hotel Mercure Wien Westbahnhof
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
Services and conveniences
- Conference rooms
- Business centre
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Bottle of water
- 24-hour front desk
Dining
- Electric kettle
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
General
- Quiet street view
- Seating area
- Slippers
- Inner courtyard view
- Telephone
- Carpeted
- City view
- Storage available
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Lift
- Accessible by lift
- No smoking
- Non-feather pillow
- Upper floors accessible by lift
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Cleaning products
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Laundry
- Laundry facilities
- Laundry service
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Parking and transportation
- Parking
Spa
- Sauna
Reviews of Hotel Mercure Wien Westbahnhof
7.7
Good
4016 verified ratings
Wonderful
1305
Very good
979
Good
753
Okay
374
Fair
288
Mediocre
150
Poor
167
Summary of reviews
Guests say
Guests appreciated the great location and friendly service of the hotel, making it easy to explore the city. However, many reviews pointed out issues with room size, comfort, and breakfast options, indicating a need for improvement in those areas.AI-generated from customer reviews
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Score by provider
7.5 out of 10
89 reviews
8.4 out of 10
22 reviews
7.7 out of 10
1 review
4.7 out of 10
1 review
All reviews
Location
Felberstrasse 4, 1150 Vienna, Vienna
What's nearby
- Kunsthistorisches Museum1.9 km
- Parlamentsgebäude1.9 km
- Theater an der Wien2 km
- Universität Wien2.4 km
- Hofburg2.4 km
- Wiener Staatsoper2.4 km
- Karlsplatz2.5 km
- Schönbrunn Palace2.5 km
- Karntner Strasse2.6 km
- Vienna Museum2.6 km
- Stephansplatz2.8 km
- Cathedral of Vienna2.8 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:30 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Hotel Mercure Wien Westbahnhof
Low season | May |
|---|---|
High season | June |
Average price (weekend night) | AED 419 |
When to book a room at Hotel Mercure Wien Westbahnhof
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
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See most recommended stays in ViennaGood to know
Value for money | 7.7 |
|---|---|
Distance to city centre | 2.8 km |
Nearest airport | Vienna Intl |
Distance to airport | 19.2 km |