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The Alana Surabaya
Best Cleanliness

Jl. Ketintang Baru I No. 10 - 12, Surabaya 60231, Indonesia
+62 318 286 818

AED 158+

Overall guest ratings

8.7/10 Excellent
Based on 1,409 reviews

Review highlights

  • 9.5
  • 9.1
  • 9.0
  • 5.4

Good to know

  • Impressive bathroom
  • Spacious rooms
  • Clean rooms
  • Clean hotel facilities

Nearby

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    About

    Located in Surabaya, The Alana Surabaya is convenient to Royal Plaza Surabaya and Surabaya Zoo. This 4-star hotel is within close proximity of Al Akbar Mosque and Surabaya Town Square.

    Rooms

    Make yourself at home in one of the 162 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.

    Amenities

    Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

    Dining

    Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Relax with your favorite drink at a bar/lounge or a poolside bar.

    Business, Other Amenities

    Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. This hotel has 2 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

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    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Free parking
    • Non-smoking rooms available
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Bar/Lounge
    • Cable or satellite TV
    • Coffee shop
    • Pets not allowed
    • Designated smoking area
    • Storage available
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 1,409 reviews
    • 9.5 "Perfectly clean."
    • 9.1 "Excellent value."
    • 9.0 "World class service."
    • 8.8 "Comfort level is high."
    • 8.6 "Rooms are great."
    • 5.4 "Location is acceptable."

    Overall rating

    8.3 Excellent
    Based on 380 reviews
    • 9.6 "Perfectly clean."
      9.5 "95% said rooms were clean."
    • 8.8 "Rooms are great."
      9.5 "95% said rooms were clean."
      9.4 "94% thought rooms were spacious."
      8.4 "84% were happy with the bathroom."
      9.2 "92% said the beds were comfortable."
    • 8.8 "Good value."
    • 8.6 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 7.7 "Good breakfast."
    • 5.6 "Location is acceptable."

    Overall rating

    8.5 Excellent
    Based on 394 reviews
    • 9.6 "Perfectly clean."
      9.4 "94% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.2 "Excellent value."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 8.4 "Rooms are great."
      9.2 "92% thought rooms were spacious."
      9.4 "94% said rooms were clean."
    • 6.9 "Breakfast is mediocre."
    • 6.8 "Food is average."
    • 4.9 "Inconvenient location."
      0.4 "Not enough parking facilities, according to 96%."
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    Overall rating

    8.1 Excellent
    Based on 267 reviews
    • 9.6 "Perfectly clean."
      9.4 "94% said rooms were clean."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.2 "Excellent value."
    • 8.9 "Rooms are great."
      9.4 "94% said rooms were clean."
      9.3 "93% thought rooms were spacious."
    • 7.7 "Good amenities."
      7.4 "74% thought the building was wonderful."
    • 5.8 "Location is acceptable."

    Overall rating

    8.2 Excellent
    Based on 366 reviews
    • 9.6 "Perfectly clean."
      9.4 "94% said rooms were clean."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.2 "Excellent value."
    • 8.7 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
    • 8.6 "Rooms are great."
      9.4 "94% thought rooms were spacious."
      9.4 "94% said rooms were clean."
    • 7.0 "Good breakfast."
    • 5.7 "Location is acceptable."
    View all review categories
    Good to know
    "Impressive bathroom"
    "Spacious rooms"
    "Clean rooms"
    "Clean hotel facilities"
    data provided by TrustYou

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