Pros (+) Na
Cons (-) Not very clean, there was a plastic bag placed over the fire alarm when we got there. There was people outside our room banging on the door next to us for a long time.
2 stars
SureStay by Best Western Salt Lake City Downtown
Photos of SureStay by Best Western Salt Lake City Downtown
Overview
Hotel with free breakfast, near City Creek Center This hotel features an outdoor pool, a seasonal outdoor pool, and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and ATM/banking services. City Creek Inn & Suites offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries. This Salt Lake City hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for SureStay by Best Western Salt Lake City Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at SureStay by Best Western Salt Lake City Downtown
- Outdoor pool
- Free Wi-Fi
- Coffee machine
- Air-conditioned
- Internet
- Pets allowed on request. Charges may apply.
- Laundry facilities
- Room service
- Hairdryer
- Express check-out
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Services and conveniences
- ATM on-site
- Express check-out
- Safety deposit box
- Room service
- Private check-in/check-out
- 24-hour front desk
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Designated smoking area
Dining
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Microwave
Parking and transportation
- Free parking
- Private parking
Bathroom
- Hairdryer
- Toilet paper
Laundry
- Laundry facilities
- Iron and ironing board
General
- Family rooms
- Storage available
Pool
- Pool with a view
- Outdoor pool
Outdoor
- Garden
Workspace
- Fax/photocopying
Things to do
- Bicycle hire
Health and safety
- Daily housekeeping
Reviews of SureStay by Best Western Salt Lake City Downtown
6.6
Okay
1055 verified ratings
Wonderful
153
Very good
134
Good
216
Okay
98
Fair
112
Mediocre
88
Poor
254
Summary of reviews
Pros (+)
Cons (-)
Sort by:Most recent
Score by provider
6.7 out of 10
669 reviews
4.7 out of 10
34 reviews
7.1 out of 10
8 reviews
4.2 out of 10
8 reviews
All reviews
Pros (+) Staff was nice.. room was a room.
Cons (-) Did not like the drinks who kept making their car alarm go off at 2 AM. Free breakfast wasn't that great, but it was clean in the small breakfast room.
Cons (-) Staff at reception was incredibly unhelpful, rude, and spoke down to (and ignored) guests. Ice machine and vending machines are broken and evidence suggests they have been for awhile. Wifi does not reach all rooms. Technology is dated and walls/floors are very thin. We could hear everything happening outside and upstairs. Misleading name, no where near City Creek. Cheap quality everything. Regrett...
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Pros (+) Nothing
Cons (-) uncomfortable bed and pillow, thermostat intentionally disabled, pathetic breakfast, stained carpets, rundown
Pros (+) Cleanliness is good AC is cold For serving is quickly response (service is good)
Cons (-) Breakfast just few items/choices, so different with other Hotel with the same price but they have more choices
Pros (+) Location is good. Daytime staff seemed friendly.
Cons (-) When I climbed into bed after checking in for a two-day reservation, I slid into soaking wet sheets. Pulling back the covers revealed the unmistakable smell of urine. The front desk manager was completely unsympathetic and refused to apologize or provide any solution until I actively demanded one. He told me that people go in and out of the rooms all the time and there is nothing he can do to prev...
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Pros (+) I liked that a refrigerator and microwave were in the rooom. Also liked that breakfast was offered.
Cons (-) My 11-year old son said the room smelled like a urinal. :( I needed to pull out the febreze and sprays that I could find just to be comfortable. Breakfast was offered, but selection was very limited.
Cons (-) Refrigerator froze the food. Air condition was very noisy. No shampoo was provided. Maybe forgot ???
Location
1009 South Main Street, Salt Lake City, UT 84111
What's nearby
- Salt Lake City and County Building1.4 km
- Liberty Park1.5 km
- Salt Lake Public Library1.5 km
- Chase Home Museum1.5 km
- Salt Palace Convention Center2.3 km
- Vivint Smart Home Arena2.5 km
- Family History Library2.6 km
- Salt Lake Temple2.6 km
- Salt Lake Tabernacle2.6 km
- Temple Square2.6 km
- Cathedral of the Madeleine2.6 km
- LDS Conference Center2.7 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at SureStay by Best Western Salt Lake City Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
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See most recommended stays in Salt Lake CityGood to know
Value for money | 7.1 |
|---|---|
Distance to city centre | 1.5 km |
Nearest airport | Salt Lake City |
Distance to airport | 8.8 km |