Overview

Hotel Universel

2300, chemin Sainte-Foy, Québec City, QC G1V 1S5, Canada
+1 418 653 5250

AED 258+

Overall guest ratings

7.2/10 Good
Based on 2,030 reviews

Review highlights

  • 7.5
  • 7.0
  • 4.5
  • 3.7

Nearby

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    About

    Located in Sillery, this hotel is within 1 mi (2 km) of Champlain College, St. Lawrence and Laval University. Cegep de Sainte-Foy and PEPS are also within 15 minutes.

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    Expedia

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Gift shop
    • ATM on-site
    • Business centre
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Pool table
    • Storage available
    • Terrace/Patio
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Free long-term parking
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    7.2 Good
    Based on 2,030 reviews
    • 7.5 "Good location."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      9.3 "Near to public transport, according to 93%."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.0 "Easily accessible by car, said 90%."
    • 7.0 "Wellness & sports facilities were pleasant enough."
      5.2 "52% thought the sauna was ok."
    • 6.3 "Pool is mediocre."
      5.7 "Only 57% thought the pool was clean."
    • 5.7 "Service is ok."
      6.6 "66% said the reception staff was ok."
      6.0 "Only 60% found the restaurant service to be good."
    • 5.3 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
      5.7 "Only 57% thought the pool was clean."
    • 4.5 "Breakfast is below average."
    • 3.7 "Rooms are not good."
      4.1 "59% didn't like the uncomfortable beds."
      2.0 "80% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      2.3 "77% found problems with the furniture."
      0.5 "Air conditioning was criticized by 95%."
      2.3 "For 77%, the rooms looked old."
      0.2 "98% criticized the small bathroom."
      2.9 "71% said the bathroom was dirty."
      2.4 "76% were disappointed with the minibar."
      1.7 "83% had problems with the shower."
      1.4 "86% thought the tv was sub-standard."
      4.1 "59% were unsatisfied with the kitchenette."
      3.3 "67% were unhappy with the view."
    • 3.4 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
      1.8 "82% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
      0.2 "98% criticized the small bathroom."
    • 2.4 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
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    Overall rating

    7.4 Good
    Based on 751 reviews
    • 7.0 "Good location."
    • 6.7 "Sufficient wellness & sports facilities."
    • 6.1 "Pool is mediocre."
    • 5.8 "Food is average."
    • 5.2 "Service is ok."
      6.3 "63% said the reception staff was ok."
    • 4.9 "Not very clean."
      4.7 "53% said rooms were dirty."
      4.6 "54% thought it was rather dirty."
      2.6 "74% said the bathroom was dirty."
    • 4.7 "Breakfast is below average."
    • 4.2 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
    • 3.8 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      1.8 "82% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
      0.2 "98% criticized the small bathroom."
    • 3.7 "Rooms are not good."
      4.6 "54% didn't like the uncomfortable beds."
      2.1 "79% complained about the bathroom."
      4.7 "53% said rooms were dirty."
      1.8 "82% thought they were poorly maintained."
      2.4 "76% found problems with the furniture."
      0.5 "Air conditioning was criticized by 95%."
      2.4 "For 76%, the rooms looked old."
      0.2 "98% criticized the small bathroom."
      2.0 "80% were disappointed with the minibar."
      1.5 "85% had problems with the shower."
      2.6 "74% said the bathroom was dirty."
      3.4 "66% were unhappy with the view."
      1.6 "84% thought the tv was sub-standard."
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    Overall rating

    7.1 Good
    Based on 1,136 reviews
    • 7.4 "Good location."
      9.1 "91% liked the proximity to sightseeing."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% liked the proximity to shopping."
    • 7.1 "Wellness & sports facilities were pleasant enough."
    • 6.0 "Pool is mediocre."
    • 5.7 "Service is ok."
      6.6 "66% said the reception staff was ok."
    • 5.5 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 4.9 "Breakfast is below average."
    • 4.2 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
      2.4 "For 76%, the lobby entrance was sub-standard."
    • 3.3 "Rooms are not good."
      3.5 "65% didn't like the uncomfortable beds."
      1.9 "81% complained about the bathroom."
      1.9 "81% thought they were poorly maintained."
      4.9 "51% said rooms were small."
      0.5 "Air conditioning was criticized by 95%."
      2.1 "79% found problems with the furniture."
      2.5 "For 75%, the rooms looked old."
      0.3 "97% criticized the small bathroom."
      3.0 "70% said the bathroom was dirty."
      2.4 "76% were disappointed with the minibar."
      1.4 "86% had problems with the shower."
    • 2.8 "Quite uncomfortable."
      3.5 "65% didn't like the uncomfortable beds."
      1.8 "82% thought it was too noisy."
      4.9 "51% said rooms were small."
      0.5 "Air conditioning was criticized by 95%."
      0.3 "97% criticized the small bathroom."
    • 2.7 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
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    Overall rating

    6.6 Good
    Based on 81 reviews
    • 7.3 "Good location."
    • 6.7 "Pool is mediocre."
    • 6.0 "Service is ok."
    • 5.0 "Average cleanliness."
    • 5.0 "Average amenities."
      4.6 "54% thought the building wasn't nice."
    • 4.5 "Vibe wasn't good."
    • 3.4 "Rooms are not good."
      3.9 "61% didn't like the uncomfortable beds."
    • 3.1 "Quite uncomfortable."
      3.9 "61% didn't like the uncomfortable beds."
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    Overall rating

    7.5 Good
    Based on 60 reviews
    • 7.9 "Good location."
    • 6.9 "Sufficient wellness & sports facilities."
    • 6.2 "Pool is mediocre."
    • 6.2 "Service is ok."
    • 4.0 "Rooms are not good."
      4.6 "54% didn't like the uncomfortable beds."
      1.6 "84% thought they were poorly maintained."
    • 4.0 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    data provided by TrustYou

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