Cons (-) The rooms were dirty, had fresh paint and fresh paint smell. Dirty old mattresses, air conditioning and thermostat were not working. Rooms weren’t completely renovated and should have not been available for use.
2 stars
Comfort Inn and Suites Near Ontario Airport
Photos of Comfort Inn and Suites Near Ontario Airport
Overview
Situated in Ontario, Ontario Grand Inn & Suites is within a 10-minute drive of LA/Ontario International Airport and provides a Jacuzzi and an outdoor pool. It also features a 24-hour business centre, a 24-hour reception and an express check-in and check-out feature.
This 3-star hotel offers meeting rooms, an airport shuttle and laundry facilities. It also features a safe, a designated smoking area and room service.
All rooms are air conditioned and equipped with a hair dryer, a refrigerator and a microwave.
Latest deals for Comfort Inn and Suites Near Ontario Airport
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Comfort Inn and Suites Near Ontario Airport
- Outdoor pool
- Fitness centre
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Internet
- Fan
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Services and conveniences
- Business centre
- Express check-out
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- 24-hour front desk
Dining
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Microwave
Accessibility and suitability
- No smoking
- Disabled access
- Lift
- Designated smoking area
General
- Family rooms
- Telephone
- Seating area
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Pool and spa
- Hot tub
- Outdoor pool
Parking and transportation
- Airport shuttle
- Free parking
Bathroom
- Hairdryer
- Shower
Health and safety
- Daily housekeeping
- Safe
Workspace
- Desk
Things to do
- Bicycle hire
Family friendly
- Complimentary breakfast
Fitness
- Fitness centre
Reviews of Comfort Inn and Suites Near Ontario Airport
7.4
Good
1261 verified ratings
Wonderful
388
Very good
119
Good
135
Okay
76
Fair
139
Mediocre
93
Poor
311
Summary of reviews
Guests say
Guests appreciated the friendly service and convenient location of the hotel, but many reported issues with cleanliness, including dirty towels and unkempt rooms. Several guests also mentioned problems with amenities and maintenance, leading to an overall negative experience for some.AI-generated from customer reviews
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Score by provider
7.7 out of 10
989 reviews
6.9 out of 10
87 reviews
9.4 out of 10
13 reviews
4.5 out of 10
37 reviews
All reviews
Pros (+) There’s nothing i liked.
Cons (-) This place was dirty!. The rug throughout the place was filthy!. No wifi no ice vending machine. The worst part was finding ants on our bed !! The closet didn’t have hangers, no iron, no hair dryer... the list goes on!. I will never ever! Come back to this place.
Pros (+) The front desk girl was nice. Everything else in the the hotel was horrible!!
Pros (+) Friendly staff
Cons (-) The people were friendly, no fridge, ice, or microwave in room. No extra towels.
Pros (+) Looks good from the outside.
Cons (-) The continental breakfast was a joke they had toast muffins and one fruit. There was never any towels in my room. There was not even a chair for the desk in my room and when I asked for one they brought me one falling apart and dirty. Most things didn’t work. The hotel has graffiti all over inside. There are random holes in the walls. It wrecked of cigarettes smoke my first night and pit my third....
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Pros (+) Didn’t like anything
Cons (-) First off hair on the bed not mine and in the sheets when i told the desk they handed me the sheets and expected me to change the sheets i don’t think so. The rooms were banged up pretty bad exposed metal from the Corner bead tv didn’t work not towels in the showers shower doors were broken i will not be coming back
Pros (+) Nothing to like. We booked the trip through kayak the 1st of January on the day we were supposed to arrive at the hotel as we're driving from Arizona to California the hotel calls and says so sorry we're overbooked you have no room I had previously call them 3 days before 2 announce our arrival time no indication they're going to do something so underhanded because kayak booked it for them we prob...
Cons (-) Read the above there was nothing to like. Unethical unbusinesslike unprofessional what else is there to say
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Pros (+) Staff and location are okay, but that doesn’t compensate for all the bad things about this hotel.
Cons (-) We’ve never stayed in a hotel this dirty. The sheets were stained, carpet in the hallways weren’t vacuumed, dust everywhere in the room, old and very used furniture in the rooms, rusty shower head are just a couple of examples. No heat in the room - there was a unit but the controls were missing. I wouldn’t call the breakfast included a breakfast - it’s more of a snack.
Cons (-) No towels in room on arrival. Had to call four times to finally get them. Once they were delivered, 2 of the towels were clearly dirty with lipstick stains. GROSS. Room smelled like smoke even though was a nonsmoking room.
Pros (+) Everything
Location
3333 Shelby Street, Ontario, CA 91764
What's nearby
- Citizens Business Bank Arena1.1 km
- Cucamonga-Guasti Regional Park1.2 km
- Ontario Mills2.5 km
- Ontario Convention Center2.7 km
- Scandia Amusement Park Ontario3.4 km
- Scandia Ontario3.4 km
- K1 Speed Ontario4 km
- Westwind Park5.7 km
- Graber Olive House6.4 km
- Ontario Town Square6.6 km
- Ontario Museum of History and Art6.7 km
- Auto Club Speedway7.5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Comfort Inn and Suites Near Ontario Airport
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Value for money | 7.8 |
|---|---|
Distance to city centre | 6.7 km |
Nearest airport | Ontario |
Distance to airport | 2.4 km |