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I liked the room as it was very spacious and private. Not overly packed with travellers and good place to begin with if you are going to islands on the next day. The staff were very friendly and always smile and ready for what you need. Didn't have any trouble with getting what we want. However, the restaurant wasn't up to par against the service of the hotel. Food was served very slowly and waiting for our brunch took 30-40 mins. Even before that on another occasion, waiting for our $10 change took 20 mins and delayed our next destination's timing. The staff didn't even apologize and didn't look sorry about it. Food choices were limited if you are at this hotel so be prepared for it with some other food ready if you want to be a happy camper for the food at the restaurant.
I chose this hotel based on its low rate and proximity to Nadi airport, and as such, I wasn't expecting much.However, I was more than pleasantly surprised when I was shown to my bure which was large, comfortable and charming. The room was cleaned every day. All the staff are a joy and the place is run very efficiently. I ate at the restaurant every night and the food was delicious. My aim was to have a relaxing holiday and I definitely achieved this in lovely surroundings. It's a place where you can do as much as you want or as little as you want - I chose the latter and it was perfect. It's only a 15 minute drive from Nadi airport, so it's ideal if you've got a short stopover in Fiji. The beach/sea is disappointing, but there is always the swimming pool! It rained for most of the time I was there, so going to the beach wasn't an issue.
the staff was so very, very nice. the bar was fun and the food was good. no television (though we were rarely in the room), no roof on the bathroom so not as much privacy as an American would like.
Lovely setting of bungalows, chairs and hammocks along the beach. Staff very helpful and pleasant. The air conditioning in our small room could not cool it below 80 degrees, even when we had it running for 3 days straight. Beach is covered in trash: plastic, tires, glass. There was so much broken glass that we had to wear sandals into the water.
Location Nothing is included and the optional are a little expensive
The rooms were lovely The reservation desk was a shambles and had no knowledge of our booking and speaking to others this was common. The food was expensive for the area and rather poor.
The room was ok and clean. The staf is very bad, the location of the resort is very very bad, away from anything and in front of a horrible beach dirty with brown water.And they charge you 50 cents a minute for using internet (only one computer).
The staff is very nice. The facility lacked Any ambience or character. The website says airport shuttle - yet when we arrived we were informed theshuttle only offers pick up service.
It is what it is. I was in Nadi on a 15-hour layover between Melbourne & LA, so I just wanted access to a beach, so under $20US for a bed & locker in a dorm room was totally worth it for beachfront access. The rod & showers were dirty, and the Pirate Dorm smelled so awful (like a monster mix of body odor, feet, and fish), that I couldn't nap in there as planned. And I'd advise wearing flip flops in the showers to avoid mold or fungus. BUT the beach is awesome, the staff is friendly, the restaurant is surprisingly excellent, I got a fantastic massage at the spa, and they have all sorts of activities available. No idea what the more expensive rooms are like, I'm sure much better than the dorms. But it was definitely worth the $20 to be right on their beautiful beach for the day.
The staff were so friendly, helpful and courteous! the location was paradise!! Being collected from the airport was a lovely extra! we loved our stay at Smugglers cove!!
location, food, staff - superb orange juice was tasteless (with water?) on the breakfast, two-storied bed (expected one big bed)
Staffs were helpful, always there when I need to ask about any things; cozy restaurant, great location by the beach front, great information from tourist desk. Breakfast is not satisfiying, juice was not concentrated, price of food from restaurant is quite expensive, not many vegetarian selection, room was smelled awkful because of the bedcover.
it was close to the airport, everyone was helpful and frendly. the food was great. that you could have a beer at the bar or lunch at the dinning room and keep a eye on the kids in the pool.