It was fine, but nothing to write home about. Staff were wonderful, probably the best part.
4 stars
The Gates Hotel South Beach - a Doubletree by Hilton
Photos of The Gates Hotel South Beach - a Doubletree by Hilton
Overview
This modern hotel is located close to Miami City Ballet in Miami Beach. It offers complimentary Wi-Fi, a rooftop terrace and valet parking.
This stylish hotel provides a number of amenities, such as a laundry service and a 24-hour business centre. Additionally, the multilingual staff are on hand to offer assistance.
Equipped to ensure a comfortable stay, rooms provide a desk and a telephone.
The Gates Hotel South Beach - a Doubletree by Hilton has its own on-site restaurant, perfect for guests wishing to dine in. In the evening, guests can relax in the cosy lounge bar.
The Gates Hotel South Beach - a Doubletree by Hilton is within walking distance of the Holocaust Memorial of the Greater Miami Jewish Federation, New World Center and Miami Beach Convention Center. The Miami Beach Botanical Garden is also nearby.
Latest deals for The Gates Hotel South Beach - a Doubletree by Hilton
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at The Gates Hotel South Beach - a Doubletree by Hilton
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Concierge service
- Safety deposit box
- Entertainment staff
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Allergy-free room
- No smoking
- Designated smoking area
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Things to do
- Gift shop
- Beach access
- Bicycle hire
- Board games/puzzles
- Golf
- Pool table
Pool and spa
- Pool bar
- Heated pool
- Hot tub
- Outdoor pool
Parking and transportation
- Parking
- Parking (surcharge)
- Valet parking
- Private parking
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
Bathroom
- Hairdryer
- Private bathroom
Workspace
- Fax/photocopying
- Desk
General
- Family rooms
- Storage available
Media and entertainment
- Shared lounge/TV area
Laundry
- Laundry service
Health and safety
- Daily housekeeping
Family friendly
- Swimming pool toys
Fitness
- Fitness centre
Reviews of The Gates Hotel South Beach - a Doubletree by Hilton
7.7
Good
1937 verified ratings
Wonderful
681
Very good
308
Good
314
Okay
174
Fair
152
Mediocre
96
Poor
213
Summary of reviews
Guests say
Guests appreciated the hotel's great location near the beach and good amenities, but many expressed dissatisfaction with the service quality and high additional fees, including resort and parking charges. Issues such as cleanliness and ongoing construction were also noted as concerns.AI-generated from customer reviews
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All reviews
Pros (+) Nothing
Pros (+) Room was clean and nicely decorated.
Cons (-) Staff seemed a little lackluster. View left something to be desired.
Cons (-) very poor serice at the desk - when someone was present. They made commitments, then didnt followup - multiple times. Restaurant staff was friendly, but very slow to respond - multiple times. Luke Knutsen was excellent, when he was working things got done. I know his name becuase he stood out as the busiest and he initiated conversations to see if everything was ok.
Pros (+) Hotel is great and the Staff is amazing!
Cons (-) Parking - $42.00 per night is too much!
Pros (+) Front desk people and valet very polite...
Cons (-) ...Other people working there, not so much. If you are a Hotel employee of no matter what you do, you have to make all the guest comfortable. Let them ride the elevator first for example, or let them go first through the hallway (specially if the guest has suitcases or bags), don't try to cut them off.
Pros (+) Location
Cons (-) Poor customer service, first room they gave us was dirty. Staff seemed tat they didn't care
Pros (+) The staff at front desk n bartender victor
Cons (-) Housekeeping is horrible they don't clean your room they just straighten it up. I had to tell one of the ladies to clean the toilet just don't flush it and the majority of them don't speak English so they never understand what you're asking tgem
Location
2360 Collins Avenue, Miami Beach, FL 33139
What's nearby
- Miami City Ballet220 m
- Miami Beach Convention Center0.7 km
- Miami Beach Botanical Garden0.9 km
- Fillmore Miami Beach0.9 km
- Holocaust Memorial of the Greater Miami Jewish Federation0.9 km
- Lincoln Road1.3 km
- Miami Beach Architectural District1.6 km
- Temple Beth Sholom1.8 km
- Flamingo Park2 km
- Lummus Park2 km
- Wolfsonian-FIU2.1 km
- Ocean Drive2.5 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at The Gates Hotel South Beach - a Doubletree by Hilton
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.5 |
|---|---|
Distance to city centre | 1.5 km |
Nearest airport | Miami |
Distance to airport | 15.9 km |