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The customer relations and the restaurant staff were very pleasant and easy to deal with. the rooms are practical, well furnished and pleasant. the reception staff are a bit hasty and brash - more to do with the language barrier. our reservation was incorrectly handled with consistent denial until customer relations got involved - but then all got sorted. the Airconditioning system is either heat or cold, as dictated by the hotel. so when I was there, it was autumn but still warm, and no A/C as the system was already in heat mode. not good for a 4 star facility,
Good location, nice rooms, very clean and well design hotel. The stuff is not good train for 5 stars hotel.
The staff were wonderful, very polite and helpful.Good quality overall. Definetelly will be back!!! No
The staff were friendly and helpful & the superior room with balcony was very good. The location is a short drive from the airport and the area is good for shopping. The hotel price is a little high, but the quality of the hotel is good.
The location and the Bakerby surrounding. Carefull when you open the windows if you have children. These can not be locked closed and can pose a risk to unsupervised children.The third bed provided is flimsy and not comfortable. The front staff are friendly but too busy to answer questions and do not have expected tourist maps. The location is great and transport to historical sites are frequent and good. The AC was not working when we stayed at the hotel though we called for repair, the main compressor was operating. we opened the window and the August weather was fine. Basicly this is a good new 4 star hotel marketed as 5 star hotel.
Friendly atmosphere, clean and convenient facilities, and great location. Immediate check-in and excellent services.
location staff attitude poor
ıt was very good comfortabl hotel. they dıd chrged to my vısa card befor chak out i was payeıng cash they shoud aske how would lıke to pay :
service, hotel staff, clean rooms, beautiful room with good beds. Perfect breakfast. Hotel is very good and all very new in lobby you have 2 dangerous steps to restaurant and cafe. When we told them the reaction was: "we will change very soon, we now the problem". The rate we gave = 9.8
It was really quite and comfortable staying @ Sheraton Hotel.
i like the location and every thing in this hotel. no
Courtesy of the staff. Very respectful. Room service quality was not as good. I expected more.
the view was excellent also the location of the hotel was perfect nothing in special
Becous it is Sheraton :)
personnel very friendly price of drinks
I liked the location of the Hotel, the room was excellent, the staff very helpful and friendly. No
The location. The view. Close to 3 malls and shopping streets. Housekeeping. Amneties.
Great location (Marina, Shopping center). 10 min from Airport by taxi (6 EUR). Pools, gym and spa brand new and clean. Expensive (international standards)
Overall, good although a little expensive. Will consider an alternative hotel next time. Internet service. Although I paid for it, the web access was down for over 2 hours and I therfore missed connection. Had to pay twice.
the open area to the sea ,comfartable area no
Good hotel for avoid trafic if you work near the airport This hotel is 3 stars hotel but I recomend it
i like clean and TV
I stay in a double room, room size and space is quite pleasing. Clean and comfortable. The window is sealed for safety reason. However if u want some fresh air in from outside, difficult to access, only replying on air-con.
very confortable , luxurus and clean better business center
it is very close to the airport It has no life around it
Great breakfast great food room is clean and bathroom is clean staff is amazing great value for money I loved the food
We loved everything about the hotel. We arrived 4 hours before our check in but they got our rooms ready for us. All the staff were polite and helpful. We stayed in executive rooms and got to enjoy the executive lounge which was exellent and inc buffet breakfast, drinks and snacks. We will most certainly be going back to the WOW Instanbul Hotel! A couple of small niggles. Our breakfast plates were left too long on the table before they were cleared away. In our room there was an ajoining door (don't know if this is in all rooms) but you can hear if someone is staying next door to you. We had to complain at one point but it was dealt with immediately and experience no further problems.
Strategic the position very close to the international airport The price is too much. The room was not fresh to the arrival, but too much warm. In the hall there was too much heat and to much ventilation (warm) !! It's seems more a 4 stars hotel that 5 stars .....
New hotel (just opened 3 months ago), comfortable rooms, nice ambient in roof bar, free internet, clean and friendly staff, very close to Ataturk airport no shuttle service between 11am and 2:30pm because of break (??!), aircondition was not cool enough (windows cannot be opened) and television was starting by itself. I supose these last points are to be arranged because of newly built (child diseases), long way to the center.
High quality, fair price, close to the airport Staff in the restaurant seemed to be rather blasé
We stayed at his hotel because we had an early flight. The hotel is very close to the subway stop and it is only one subway stop away from the aiport. The rooms and the hotel are clean and neat. Good breakfast selection. Free airport shuttle every hour. The hotel staff was poor english skills. The hotel advertises at it has a pool and other facilities like sauna and turkish bath but those arent include in the price.
I just had an overnight stopover in Istanbul, so the location of the hotel was perfect in proximity to the airport.
The airconditioning did not work and the windows would not open.
The Wow was nice, convenient, clean and cheap. Had our room service in 20 min. Was a great place to stay before an early flight out of Ataturk - called a taxi for us that arrived in 2min and the taxi was only 10TL
The location was great, very near the airport. There were well though out touches and it was very clean and quiet. The staff were not very welcoming and the breakfast was just ok.
The staff were very easy to work with, very polite and very helpful, even at 3:00 in the morning. Can you please e-mail me a copy of my receipt, I accidently deleted it and need it for my records? Thank you.
It was quite paceful, clean and a lot of space. The TV which shines all night long and it's inpossible to shut down, quite expensive dinner.
the room was comfortable and the breakfast was very good
that even if they have opened only 2 weeks ago, the staff was very kind and committed to provide good service they only opened 2 weeks ago, so a lot of things did not function yet, but the staff did their best to give us very good service
Convenient to airport. Food was excellent. Facilities nice and new. Wow should advertise shuttle service to and from airport.
The receptionist are unfriendly. It was worst. They are trying to order you something. Not centile.
I was given a room in a far location late at night. Could not find the room for 15 minutes so late at night...was very uncomfortable...will not come back again.
We liked the location of the hotel to the airport, and water views, Free shuttle bus to airport and to the city. Pool, spa, grounds and gym fabulous. Mini bar, restaurant, and coffee shop prices were highly over priced. Arrived early had a cappacino in coffee shop paid 11.00TL each could not believe it. Many customers were horrified on receiving there accounts on checkout, due to Mini bar prices. Small can of Coke Cola 12.50 TL. Many more people woud eat in if prices were reasonable
I liked location by the water, also close to the airport. Free shutlle service to city and to the airport. Garden, pool and gym, spa etc fabulous. We thought that the cost of food, mini bar prices, and restaurant prices were extremeley over priced. We arrived ealry our room was not ready, sat and had a cappacino, 11.oo TL ea. Mini bar a rip off. Many customers horrified with there bills on check out. We checked the prices.
The staff is incredibly dishonest and rude.They overcharged my card and gave me no response about this matter.
Great indoor health facilities.
Pool was nice. Not too friendly and lacked smiles.
The open pool, breakfast cleaning
I like very much the room, the view to Sea, I like the staff and especially Ms. Gulsah which did every think to satisfy us. I like the fish restaurant and the outdoor pool. The fact that the shutle buss to city is rar.
breakfast and the gym. small rooms
The gym Only 1 teabag in my room!
classy club lounge,nice indoor pool outdoor pool is very big but shoulbe heated by at least 3 degrees as it was cold despite 25C outdoor
Front desk staff was very helpful in finding us a driver to take us to see the sights in Istanbul at a very reasonable rate. And the next morning - very, very early - our shuttle was waiting before the time we had set allowing additional time to get checked at the airport. Highly recommend this hotel.
The view, the peace and quietness, hospitality of the people, nice restaurands near the hotel.
Location & Neberhood, Design of the room (renew) Service at the reception
Very efficient and polite staff. Everything clean and in good condition. We booked the garden room, but were offered an upgrade on arrival for the same price. Nothing in particular
Close to the ataturk airport Need some new varnish and carpet
nothing,the Hotel is very boring Hotel TV Channels and TV quality
Nice room, quiet and well restored. Ugly restaurant, some parts of the hotel are really looking as an hotel made in 70's, no shuttle to the airport, some staff is a bit rude, no internet or wireless in the rooms.
It is close to the airport and right on the sea.The pool and patio area is very good. The hotel appears a bit tired.
Great internet connections at no extra price.Friendly staff. Nice view of the Bosporus. Weekday prices high (weekend ok)
Location Bad internet connection
I have arrived to hotel in the morning before normal check in time,they said that i have no bookings at the hotel .They have solved this matter around 10.30am, and given my room around 12 00 pm.
The location of the hotel is good as it is close to large shopping malls and the staff are very friendly and helpful. The food was very good but quite expensive.
Large and spacy rooms, breakfast was ok. Shower was leaking water, bathroom floor would get very wet, very noisy area, during night time.
the room size
Helpfull stuff, clean, good service, ...etc
The hotel is near airport. Also near 3 shopping malls within 500 meters. Very old room furniture, rusty bathroom and room is not clean.
the staff is not good also the cleaning for room is just arrange the room not clean or change the towel the swing pool is far from the hotel around 500 meter the internet is not fast .
The use of Marina club and pool There was no Tennis court as informed by your site.
Location Hotel itself
Nothing really! We took this hotel for the fact they have a pool, however in actuality the pool is almost a 30 minutes walk from the hotel building. The hotel is not well maintained and in urgent need for renovation...And it is not clean!! Staff are somewhat rude, suspicious, lack training, and are not responsive! English is not up to par either.
Air condition system was not working. They have to give utilities 24 hr
It was close to the Marina and a shopping mall. It was over priced. Do not be fooled by the pictures put on the internet. There was no swimming pool adjusent to the hotel - some bus ride away. THis should have been clearly indicated for the booking. In addition, I was charged more for the sea view room, only to find that once there, all the rooms have sea view. Furthermore, the hotel is surrounded by car parks, not the sea or a nice park!
Proximity to airport
i like the hotel location ,close shopping ,rersturants,sea & very quite. bad service ,uncleaned rooms. i think hotel needs to be renovated badly.i stayed 7 nights in 2003 ¬hing changed.
upgraded to the suite at same price old fashion design and equipment
A very nicely appointed and spacious room. Clean and well presented. Stated as being within 1km of the airport but was 13km by road. Rooms facing the side roads very noisy. Window did not seal making the noise much worse. Silly failure to seal shower meant entire room was continuously wet.Light did not work. Telly fauty. Small items but unnecessary problems. Breakfast was a sparse affair and freshness in question
The hotel was clean and well maintained as shown in the pictures Firstly, there was one person in staff that spoke English! And the rest of them and the female owner was hostile! I booked the hotel through Kayak -> booking.com and I did not know that Booking.com doesn't charge me the money and that I have to pay the hotel. She was literally shouting at me in Turkish! However, I had to stay there given that I made the reservation and I had a flight to catch in the morning! So, I took the room! The room looked perfectly clean and well maintained! However, after a few minutes power went down! I went out and closed the door behind me - and couldn't open it back - even with the key - and - the staff were not able to do anything about it! So, I just left the hotel for a few minutes for a walk! Next, when I slept, at about 10:30pm, the staff actually walked into my room! I was appalled, and extremely violated by it! He actually unlocked the door and came in, saw that the light was switched on, and closed the door! Then he knocked on the door - saying that he needed some info as his system crashed! The rest of the night was scary to say the least! The hotel is very well maintained - but it is some of the worst treatment I have ever faced! Period! I would never recommend it to anyone!
Close to Atatürk airport, clean rooms, good continental breakfast, nice staff Taxi had difficulties to find the hotel, even it is quite close to airport
All things according to price are good there is one problem and that is distance to city center
1. Nice breakfast. 2. Location is very close to the airport, though still quiet. 3. Big room with good design. 4. Big TV with hundreds of channels in many languages - nice to watch in the evening 1. They charge extra tax that wasn't included in the booking price - something about 4 euro. 2. Transfer service to the airport is expensive, taking a taxi is twice cheaper. 3. I arrived in the evening, and it was really dark in my room - lights on the ceiling were all working, but they didn't seem to produce any acceptable lighting and there was no table lamp or something in the room. So I had to ask for some more light, and they just gave me a table lamp from another room that wasn't occupied at that time. 4. There are several buildings in the hotel and it's not that easy to find your way to the lobby or other places without assistance, so would be nice if they put some directions. 5. No public computer in the lobby.
the location in outskirts of a small town with panoramic wievs of the lake Marmara. Convieniently near the international airport.
The stuff attitude Aircraft noise outside
Location is useful since is no far away from the airport. They offer a service to bring you to the airport and if you request it, they say it is no problem. But when you come to reception for checking out, they just call a taxi at your expense. To find this out, and wait for the taxi when you are not plenty of time is specially upsetting.
The bed was excellent and the room was quiet as requested Unlike it's brochure information the restaurant, pool and gym were not available. Bedside lights had no bulbs and the shower water leaked through to to toilet. I called reception three times to get the TV operating. I walked to the local park to get food. The taxie could not find the hotel easliy as the plastic name on a sign had twisted. I expcted much more!!!
the hotel itself is not a big deal - when i got there it looked a bit like being under construction and renovation; the furniture was nice and clean but also looked a bit old; toilet was also clean and everythign was working; the staff were ok and helpful; the surrounding area -called florya- is very nice and clean and all the main streets and buildings were surrounded by gardens- a lot of flowers and trees; nice shopping area too; very close to the airport which is confortable if you need to catch a flight.
Ideal for erly morning flight from Istanbul airport It was fine