Perfect hotel, excellent staff, good spa, nice restaurants, perfect and clean rooms. Not exactly cheap, but it's still good value.
Staff were very friendly and even gardeners greeted you with good morning or good afternoon. Very helpful with our small child. Assisted with queries about areas to travel and shop in Hue. A female staff member "Lo-an" was very helpful to us as a family. Rooms are set in landscaped areas, food was good but at resort prices. Onsite spa/beauty services were good. All was very nice, but if staying for a few days and have a baby/ child who needs day rest, you would be best to call housekeeping as you leave the room - they tended to come at different hours everyday .
Extremely nice hotel, definitely worth visiting. The staff was very friendly and helpfull. Maybe the best hotel I ever stayed. The hotel is not located in the city, you will need to take a taxi to town (about 4 US$) or the free shuttle bus.
the great comfort of our big suite, expecially if related to the low price
Staff were incredibly helpful and upgraded us to a wonderful suite. The pool was great as was the buffet breakfast
Friendly helpful staff. Very large room, which overlooked the river. Best breakfast buffet of our 3 week travel through south east asia. Double bed requested but was actually a twin with the beds pushed together.
Great location for a sunset drink by the river, and breakfast served with a great view too. Breakfast menu superb - divine pastries and tiny cakes that can't have many calories, can they..I stayed in a standard (superior) room: clean, decor fine but not not outstanding - in all, the facilities one would expect for a good 4 star hotel. Pool location not fantastic but a sizeable pool, wifi plus computers in lobby. Nice welcoming drink.
Location is convenient; it's only a short drive to the citadel and a boat can be rented just next to the hotel. Breakfast outside, at the terrace along the river, is wonderful! Breakfast buffet is delicious! Nice restaurants are nearby (try Khai Hoan, opposite of the hotel). Free internet is provided, but there are only two computers. These were often occupied. Staff at the reception was polite but not very enthusiastic.
Good location, nice and clean room, near many restaurants, free internet. Knowledge of the English language of the staff is very, very limited, which makes it difficult to have a good basic conversation with each other.
it is a nice new hotel. almost ready.... no guests. more publicity?
Staff were accommodating when we were unhappy with our room. Happily moved us to another room. The Spa is terrible. I received a pedicure and manicure and my five year old niece could have done a better job. Don't offer a service if you are unable to deliver a good product.
Breakfast was very good and the view was wonderful.
Good location, very security, cleanness, breakfast buffet is good and the lobby is excellent.
Location, views Pretty much every thing about the hotel. Towers looks like 10-years old towers. Shower is weak. Door could not closed easily.
The staff in Vina hotel is really wonderful,they are all the time trying to make you all so easy!!The location of the hotel is reeally good,near the silk shops,restaurants and 10 min. walking to the Citadel. The breakfast was very poor!
Staff was extremelly friendly and made us very welcome. We were upgraded to a better room free of charge and, for the amount we paid, this was probably the most pleasant stay we've had so far. What really made the difference, though, was the wonderful staff. No complaints - some other reviews pointed out that meals are not prepared at the hotel restaurant; we had dinner there once and didn't even notice until we read the review: the wait was normal, food tasty and hot, and prices no different from any other restaurant in the neighbourhood, so no problem for us.
Clean, very good value for money, nice big rooms
room size, view no dvd/cd player, no safe in room like advertised, very humid room
The hotel has a superb price/quality ratio.The staff was really nice and the service was great. Location was good. One block away of the main restaurant area, in a quite street. View was great. I would reccomend the motorbike tour to the tombs and the citadel. Perfect way to see Hue. We send an email for a pick up from the trainstation, but never had a response. Turned out not to be a problem, because taking a taxi was just as easy.
Great view, comfortable bed Prices for food, spa, excursions etc... are very high, staff is not very helpful (tries though...) and decoration is very tacky, not a real 5 star
Unfriendly and unexperienced staff. forget about sympathy. overall luxury without elegance. expensive in comparative terms to other hotels in the area, where some are, by far, a better deal.
everything was perfect!
The hotel looks new and fresh and the staff was very friendly. However, the breakfast is not recommended. There is a big window between the bathroom and the main room. Not really nice having the view of the toilet from your bed. The bathroom was also full of ants.
Very friendly, clean, efficient and value for money - we will stay there again.
From beginning to end, and everything in between, I was totally delighted with this hotel. Like every hotel, the prices of the drinks at the bar are substacially higher than if you went to an outside bar or restaurant, but the were not abusive by any means, just higher than drinks if you exited and went to a town bar or restaurant.
Spacious room and the staff were helpfull and professional. The hotel is new but the occupation is high. The breakfast was phenomenal and the varities was large. Booked a car for a 2 days trip to Hoi An with the hotel and the price is very reasonable. Camellia was the only one hotel which had a counter at Hue ariport to take care of their customers. Can't understand why Camellia is only a 4 stars hotel. Camellia beats for sure all the 5 stars hotels in Hue. Highly recommended at the best hotel in Hue None
Superb sevice. Excellent location Small and uncomfortable lobby
All round excellence. The staff were brilliant and standard of hotel that of at least a 4 star.
The staff were extremely friendly and helpful. There were lovely touches like chocolate on the pillow on our second night there. The beds were very soft so we were a bit achy.
Very good service. Breakfastroom is a bit too small.
The location was absolutely central for sights and restaurants for a 2 or 3 day visit. The staff could not have been more helpful.
What can I say that hasn't already been said - fantastic hotel, fantastic staff, great breakfast, excellent value for money. A pool would be nice ;)
Breakfast was delicious and many choices. Room was very big and spacious. Staff were friendly and helpful. The pool was nice and hotel in a good location Hotel is bit outdated and rooms look little older than photos provided. Bathroom/shower needs more attention. Little bit pricey but overall good hotel
Good Staffs. They are always smiling and some can speak English.
Very friendly staff. Four star hotel but very good value for money. It's within a 20min walk to the Imperial Palace so no need to organise a tour. It's a good bit away from the nightlife in Hue but a taxi wasn't that expensive
The staff was very friendly and helpful. The room was clean and spacious with a great balcony, tv, and western style shower. Laundry was done well. We rented bikes from them. At breakfast they let you order as many things as you want and it was all great. No
The staff was so friendly, really the best in Vietnam! Every time we entered the hotel, they gave us fresh water in a glass and they were very helpfull. When we were sitting in the lobby we eat a lot of candies from the bowl on the table, after 30minutes they gave us two small candybags with sweets for free.
Especially the hospitality of the staffmembers. They gave us the feeling to be welcome. And they were very kind and helpfull
The Waterland Hotel is on a quiet alley which is a short walk to the Pearl River and restaurants and shops. The staff, especially Mr. Vu, were very helpful in planning activities, but not pushy about it. I sent an email to the hotel after booking through booking.com, asking if they would have a car to pick us up at the train station. Sure enough, when we got off the train, instead of having to haggle with taxi drivers, Mr. Vu was standing there with a sign with my name on it. Clean hotel with decent wifi.