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Sofitel Hangzhou Westlake
Top Luxury Hotel

333 West Lake Avenue, Hangzhou 310002, China
+86 571 8707 5858

AED 382+

Fri 9/12 Check in
Sat 10/12 Check out

Overall guest ratings

8.9/10 Excellent
Based on 5,117 reviews

Review highlights

  • 9.5
  • 8.2
  • 7.8
  • 4.2

Good to know

  • Professional service
  • Good accessibility by car
  • Friendly service

Nearby

    show all

    About

    Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    Based on 5,117 reviews
    • 9.5 "Terrific location."
    • 8.2 "Great service."
    • 7.8 "Good breakfast."
    • 5.9 "Rooms are ok."
    • 5.6 "Average comfort."
    • 4.2 "Value below average."
    • 1.2 "Horrible pool."
    View all review categories

    Overall rating

    8.8 Excellent
    Based on 972 reviews
    • 9.1 "Terrific location."
      9.0 "Easily accessible by car, said 90%."
      9.4 "94% liked the proximity to shopping."
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 7.6 "Good breakfast."
    • 5.8 "Rooms are ok."
      5.2 "Only 52% said rooms were big enough."
      5.6 "For only 56%, the bathroom was ok."
      5.4 "54% said the view was so-so."
      6.9 "Only 69% said rooms were clean enough."
      6.1 "61% thought the bathroom was big enough."
    • 4.5 "Value below average."
    • 1.4 "Horrible pool."

    Overall rating

    9.0 Excellent
    Based on 2,353 reviews
    • 9.5 "Terrific location."
      9.1 "Easily accessible by car, said 91%."
      9.3 "93% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      7.8 "78% said the reception staff was great."
    • 8.1 "Breakfast is good."
    • 6.2 "Rooms are ok."
      5.3 "Only 53% said rooms were big enough."
      5.5 "For only 55%, the bathroom was ok."
      5.8 "58% said the view was so-so."
      5.9 "59% thought the bathroom was big enough."
      5.0 "50% thought the kitchenette was ok."
    • 5.5 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.5 "Value below average."
    • 1.4 "Horrible pool."
    View all review categories

    Overall rating

    9.1 Excellent
    Based on 1,381 reviews
    • 9.5 "Terrific location."
      8.9 "Easily accessible by car, said 89%."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      8.1 "81% said the reception staff was great."
    • 7.6 "Good breakfast."
    • 6.7 "Rooms are ok."
      6.2 "62% said the view was so-so."
      5.3 "Only 53% said rooms were big enough."
      5.7 "For only 57%, the bathroom was ok."
    • 4.5 "Internet is poor."
    • 4.3 "Value below average."

    Overall rating

    8.6 Excellent
    Based on 409 reviews
    • 9.6 "Terrific location."
      9.1 "Easily accessible by car, said 91%."
    • 7.7 "Good breakfast."
    • 7.6 "Good service."
      9.2 "92% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      7.7 "77% said the reception staff was great."
    • 4.9 "Rooms are not good."
    • 4.5 "Value below average."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Professional service"
    "Good accessibility by car"
    "Friendly service"
    data provided by TrustYou

    Recent reviews


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