Overview

Hotel Lumen am Hauptbahnhof

Steindamm 19, 20099 Hamburg, Hamburg, Germany
+49 40 280 4323

AED 195+

Overall guest ratings

6.7/10 Good
Based on 1,153 reviews

Review highlights

  • 8.6
  • 8.2
  • 5.3
  • 5.2

Good to know

  • Train station is close

Nearby

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    About

    Located in Saint Georg, this hotel is within a 10-minute walk of Hansaplast Fountain and Hamburger Kunsthalle. Moenckebergstrasse and Hamburg City Hall are also within 1 mi (2 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • ATM on-site
    • Internet
    • Room service
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Air-conditioned
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.7 Good
    Based on 1,153 reviews
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      7.9 "79% thought the service was very professional."
      8.0 "Housekeeping was great, according to 80%."
    • 8.2 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      8.0 "80% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.9 "Average value."
      5.0 "Breakfast prices were ok, according to 50%."
    • 6.8 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 6.6 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
      5.9 "Cleanliness of the bathroom was average, said 59%."
    • 5.3 "Internet is average."
    • 5.2 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      5.0 "For only 50%, the bathroom was ok."
      6.7 "Beds were acceptable for 67%."
      5.9 "Cleanliness of the bathroom was average, said 59%."
    • 3.8 "Not very comfortable."
      2.6 "74% thought it was too noisy."
      1.5 "85% said rooms were small."
      2.0 "Air conditioning was criticized by 80%."
      1.3 "87% criticized the small bathroom."
    • 3.0 "Terrible amenities."
      3.3 "67% thought the building wasn't nice."
      4.0 "60% complained about the elevator."
      1.3 "For 87%, the lobby entrance was sub-standard."
      0.0 "100% were unhappy with the handicap accessible facilities."
      2.9 "71% found the grounds unpleasant."
    • 2.4 "Horrible vibe."
      3.5 "65% criticized the unstylish hotel."
      1.3 "For 87%, the lobby entrance was sub-standard."
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    Overall rating

    6.4 Good
    Based on 426 reviews
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      7.8 "78% thought the service was very professional."
    • 8.4 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 6.9 "Average value."
    • 6.9 "Breakfast is mediocre."
    • 6.5 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 5.4 "Internet is average."
    • 5.0 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      5.3 "For only 53%, the bathroom was ok."
      6.9 "Beds were acceptable for 69%."
    • 3.9 "Not very comfortable."
      1.5 "85% said rooms were small."
      3.0 "70% thought it was too noisy."
      1.5 "85% criticized the small bathroom."
    • 2.3 "Horrible vibe."
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    Overall rating

    5.9 OK
    Based on 230 reviews
    • 8.5 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 7.8 "Good location."
      10.0 "100% thought it was easy to get to the train station."
    • 6.7 "Breakfast is mediocre."
    • 6.6 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
      6.4 "64% thought the cleanliness of the hotel was average."
    • 5.7 "Internet is average."
    • 4.8 "Rooms are not good."
      4.6 "54% complained about the bathroom."
      1.4 "86% said rooms were small."
      1.7 "83% thought they were poorly maintained."
    • 3.4 "Not very comfortable."
      1.4 "86% said rooms were small."
      2.3 "77% thought it was too noisy."
    • 2.7 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      3.7 "63% complained about the elevator."
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    Overall rating

    5.5 OK
    Based on 57 reviews
    • 8.3 "Great service."
    • 8.3 "Location is great."
    • 7.3 "High value."
    • 6.0 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 4.6 "Rooms are not good."
    • 2.6 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
    • 2.0 "Horrible vibe."
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    Overall rating

    6.7 Good
    Based on 438 reviews
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 8.4 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.1 "High value."
    • 6.8 "Breakfast is mediocre."
    • 6.6 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
      5.8 "Cleanliness of the bathroom was average, said 58%."
      5.8 "58% thought the cleanliness of the hotel was average."
    • 5.5 "Internet is average."
    • 5.0 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      5.2 "For only 52%, the bathroom was ok."
      6.6 "Beds were acceptable for 66%."
      5.8 "Cleanliness of the bathroom was average, said 58%."
      5.0 "Only 50% thought the shower was ok."
    • 3.6 "Not very comfortable."
      2.5 "75% thought it was too noisy."
      1.5 "85% said rooms were small."
      2.0 "Air conditioning was criticized by 80%."
    • 2.8 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      3.9 "61% complained about the elevator."
    • 2.2 "Horrible vibe."
      3.1 "69% criticized the unstylish hotel."
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    Good to know
    "Train station is close"
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