Overview

Best Western Raphael Hotel Altona

Präsident-Krahn-Straße 13, 22765 Hamburg, Hamburg, Germany
+49 40 380 240

AED 291+

Overall guest ratings

7.8/10 Good
Based on 740 reviews

Review highlights

  • 9.3
  • 9.1
  • 9.0
  • 6.0

Good to know

  • Great reception
  • Friendly service
  • Train station is close

Nearby

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    About

    Welcome to the Best Western Raphael Hotel Altona - a modern and comfortable city hotel with a personal touch. Right in the centre - close to the port, theatres, musicals, shopping and sightseeing - the hotel is in the trendy Altona-Ottensen district of Hamburg. The hotel is extremely easy to reach - only 100 m from the Altona train station, only 1500 m from the Hamburg-Altona Cruise terminal - and is therefore the ideal starting point for any business or leisure trip. Cyclists are given a warm welcome! Start or finish your cycle ride in the centre of a cosmopolitan city. Our hotel is the ideal place to stop over, and also has a safe place to leave your bicycles. It is right on the Elbe Cycle Route ("Elberadweg") on the section between Lühe/Wedel and Ochsenwerder. From here it is 68 km (42 miles) to Glückstadt and on the other side of the Elbe 82 km (51 miles) to Stade or 60 km (37 miles) to Lauenburg in the other direction. Our 43 individually furnished rooms offer a homely feel and 3-star-superior comfort. There is free WiFi Internet access throughout the hotel, and a free to use Internet terminal is available in the lounge. Start your day at our lavish breakfast buffet and enjoy an evening drink at our small hotel bar. Relax in the sauna area, which is open 24 hours a day. Whether you want to go sightseeing, shopping or sample the night life, all the main sights, the best shopping streets and the lively night spots are easy to reach on foot or by S-bahn from the Best Western Raphael Hotel Altona. From the Altona train station, the S-Bahn will take you to the Jungfernstieg, museums and musicals. The Fish Market, Reeperbahn and port area all easy to reach by foot. The lively restaurants and pubs in the Altona-Ottensen district are only a few minutes away from the hotel. It's also a great place to go shopping or just stroll. We look forward to welcoming you to Best Western Raphael Hotel Altona.

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    bestwestern.com

    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Internet
    • No smoking
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Business centre
    • Concierge service
    • Laundry service
    • Cable or satellite TV
    • Air-conditioned
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    Based on 740 reviews
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      7.6 "76% thought the service was very professional."
    • 9.1 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      8.6 "Easily accessible by car, said 86%."
      10.0 "Near to public transport, according to 100%."
      9.5 "95% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 9.0 "Food is to die for."
      10.0 "Yummy desserts, said 100%."
    • 8.4 "Breakfast is good."
    • 6.2 "Rooms are ok."
      5.1 "Beds were acceptable for 51%."
      6.9 "For only 69%, the bathroom was ok."
      6.1 "Only 61% said the rooms were modern."
      5.0 "Only 50% thought the air conditioning was adequate."
      6.5 "65% thought the bathroom was big enough."
      6.7 "Only 67% thought the furniture was functional."
      6.0 "For 60%, maintenance was acceptable."
      6.7 "For only 67%, the tv was ok."
    • 6.0 "Internet is average."
    • 4.5 "Not very comfortable."
      3.3 "67% said rooms were small."
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    Overall rating

    8.0 Good
    Based on 436 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.3 "93% said the reception staff was great."
    • 9.3 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.6 "96% liked the proximity to shopping."
    • 9.1 "Food is to die for."
    • 8.8 "Generally very clean."
      8.7 "87% said rooms were clean."
      8.6 "86% thought it was clean."
    • 8.4 "Breakfast is good."
    • 7.0 "Nice rooms."
      5.2 "Beds were acceptable for 52%."
      7.0 "70% were happy with the bathroom."
      5.8 "For 58%, maintenance was acceptable."
      6.7 "Only 67% said the rooms were modern."
    • 5.2 "Average comfort."
      5.2 "Beds were acceptable for 52%."
      5.2 "For only 52%, the noise level was all right."
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    Overall rating

    8.3 Excellent
    Based on 51 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.9 "Location is great."
    • 8.4 "Breakfast is good."
    • 5.9 "Rooms are ok."
    • 4.3 "Not very comfortable."

    Overall rating

    7.5 Good
    Based on 96 reviews
    • 9.1 "Terrific location."
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 7.9 "Good breakfast."
    • 5.9 "Rooms are ok."
      6.7 "For only 67%, the bathroom was ok."
    • 4.2 "Not very comfortable."
      3.1 "69% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."

    Overall rating

    7.7 Good
    Based on 155 reviews
    • 9.3 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.0 "Food is to die for."
    • 8.5 "Breakfast is good."
    • 5.6 "Rooms are ok."
      5.2 "Beds were acceptable for 52%."
    • 4.6 "Not very comfortable."
      3.2 "68% said rooms were small."
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Friendly service"
    "Train station is close"
    data provided by TrustYou

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