Run down. One elevator works. Smells like smoke from people smoking inside rooms. Would not return.
4 stars
Chateau Cartier Hotel & Resort, Ascend Hotel Collection
Photos of Chateau Cartier Hotel & Resort, Ascend Hotel Collection
Overview
Situated in Aylmer, DoubleTree by Hilton Gatineau-Ottawa is an easy drive from Parliament Hill and provides disabled parking. It features a spa and wellness centre, as well as a Jacuzzi, an indoor pool and outdoor tennis courts.
There are a range of facilities at the hotel on offer to guests, including a sauna, a ballroom and a gym. Reception operates 24/7 and the friendly staff can suggest places to visit and provide other tourist information.
DoubleTree by Hilton Gatineau-Ottawa features 125 rooms, all of which are filled with a variety of facilities to ensure a comfortable stay. Hot drinks can be brewed with the provided tea and coffee supplies. A refrigerator, a spa bath and movies-on-demand are also provided to guests.
Ottawa Macdonald-Cartier International Airport is a 30-minute drive from the hotel. Orleans, Royal Canadian Mint and University of Ottawa are nearby.
Latest deals for Chateau Cartier Hotel & Resort, Ascend Hotel Collection
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Chateau Cartier Hotel & Resort, Ascend Hotel Collection
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
Services and conveniences
- ATM on-site
- Business centre
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24-hour front desk
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Heating
- Air-conditioned
Pool and spa
- Spa and wellness centre
- Massage
- Spa
- Hot tub
- Sauna
Things to do
- Gift shop
- Hot spring bath
- Bicycle hire
- Golf
- Beauty salon
Media and entertainment
- Radio
- Cable or satellite TV
- TV
Accessibility and suitability
- Disabled access
- Lift
- No smoking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Family rooms
- Seating area
- Storage available
Parking and transportation
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
Bathroom
- Hairdryer
Outdoor
- Terrace/Patio
Bedroom
- Alarm clock
Family friendly
- Cribs available
Reviews of Chateau Cartier Hotel & Resort, Ascend Hotel Collection
7.9
Good
944 verified ratings
Wonderful
357
Very good
206
Good
147
Okay
69
Fair
69
Mediocre
31
Poor
65
Summary of reviews
Guests say
Guests appreciated the spacious rooms and some amenities, but many expressed disappointment with cleanliness, noise levels, and service quality. The lack of proper communication from staff and issues like uncomfortable beds and misleading information about amenities were common complaints.AI-generated from customer reviews
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Score by provider
7.9 out of 10
7 reviews
8.1 out of 10
3 reviews
All reviews
Pros (+) Space of the room was good. Relatively clean for it being an old hotel..
Cons (-) The bed was UNCOMFORTABLE. Was supposed to be a QUEEN bed but it was a double.. The comforter? Again for a double bed was 2 sheets wrapping the old comforter. It was not pleasing to the eye nor made our sleep comfortable.. Noisy due to construction, the breakfast was NOT included in my stay unbeknownst to me (that was my lack of research).. But we grabbed their buffet anyway? It ended up costing m...
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Pros (+) Room was spacious and comfy
Cons (-) Did not feel welcomed. Was given room key with no explanation of my stay, timings for food or facilities also was the same when I left. Was not ask how may stay was. Felt not valued. Maybe because I spoke English.
Pros (+) The staff was very nice and helpful. Beautiful suite.
Cons (-) It was a bit too noisy sleeping in the living room.
Location
1170 Chemin Aylmer, Gatineau, QC J9H 7L3
What's nearby
- Valleys Outaouais Hospital Center4.4 km
- Ministere du Revenue5.6 km
- Canadian Museum of History5.8 km
- Jacques Cartier Park5.9 km
- Hull-Chelsea-Wakefield Steam Train6.5 km
- Maison du velo6.5 km
- Brignoles Park9.3 km
- Gatineau Water Aerodrome9.7 km
- Promenades de L'Outouais9.8 km
- Gatineau Sports Centre11.2 km
- Tactik Paintball21.3 km
- Le Sorcier Golf Course21.6 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
License number: 2025-08-31, 517613
When to book a room at Chateau Cartier Hotel & Resort, Ascend Hotel Collection
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Nearby hotels and places to stay
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See most recommended stays in GatineauGood to know
Value for money | 7.9 |
|---|---|
Distance to city centre | 9.6 km |
Nearest airport | Ottawa |
Distance to airport | 12.9 km |