Pros (+) The wait staff and cleaners were all extremely friendly. The food was excellent
Cons (-) The vacation planners made every effort to nickel and dime you and to see time shares. The hotel was very noisy.
4 stars
Cozumel Palace
Avenida Rafael E Melgan Km 1-5, 77600 Cozumel, Quintana Roo, Mexico
Cozumel, Mexico
See location+52 987 872 9430Photos of Cozumel Palace
Overview
Cozumel Palace-All Inclusive is located in San Miguel de Cozumel and offers an all-inclusive meal plan, free Wi-Fi and an indoor pool. It also has a gym, a Jacuzzi and a beauty centre.
Those staying at the resort have access to its wide range of outdoor activities, such as scuba diving and snorkeling. Children will enjoy their stay as there is an in-house games room and a kids club available.
Cozumel Palace-All Inclusive has 175 rooms, all of which are equipped with a mini bar and a hair dryer. Honeymoon suites are also available.
The resort houses both restaurant and bar where guests can unwind at the end of the day. For those preferring to dine out, the local area offers many bars and restaurants serving a range of different cuisines.
Just a short drive from El Caracol the Observatory and Cozumel International Airport, Cozumel Palace-All Inclusive provides an airport shuttle service for its guests. Staff can help with planning tours and excursions, and can assist with car rental.
Latest deals for Cozumel Palace
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Cozumel Palace
- Private beach
- Snorkelling
- Outdoor pool
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24-hour front desk
- Safety deposit box
- Bottle of water
Bathroom
- Hairdryer
- Open-air bath
- Public bath
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
Dining
- Wine glasses
- Fruits
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
Things to do
- Gift shop
- Eco tourism
- Beach access
- Bicycle hire
- Game room
- Scuba diving
- Diving
- Snorkelling
- Beauty salon
- Table tennis
Pool and spa
- Infinity pool
- Hot tub
- Indoor pool
- Outdoor pool
- Pool towels
- Spa and wellness centre
- Massage
- Pool bar
General
- Family rooms
- Storage available
- Sea view
- Seating area
- Slippers
- Soundproofing
- Telephone
- Tile/marble floor
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Drying rack for clothing
Family friendly
- Babysitting or child care
- Child pool
- Kids' club
- Complimentary breakfast
- Playground
Accessibility and suitability
- Designated smoking area
- Non-smoking rooms available
- Disabled access
- Lift
Parking and transportation
- Parking
- Shuttle service (additional charge)
- Airport shuttle
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Alarm clock
Workspace
- Desk
Fitness
- Fitness centre
Reviews of Cozumel Palace
8.8
Very good
111 verified ratings
Wonderful
66
Very good
15
Good
17
Okay
6
Fair
1
Mediocre
2
Poor
4
Summary of reviews
Guests say
Guests appreciated the excellent service and cleanliness of the hotel, with many praising the friendly staff and beautiful location. The food was also highlighted positively, though some guests noted issues with noise levels and the absence of a beach. Overall, the amenities and comfort of the rooms contributed to a pleasant stay, despite some minor inconveniences.AI-generated from customer reviews
Sort by:Most recent
Score by provider
8.7 out of 10
21 reviews
8.4 out of 10
1 review
All reviews
Pros (+) Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.
Cons (-) Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffe...
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Location
Avenida Rafael E Melgan Km 1-5, 77600 Cozumel, Quintana Roo
What's nearby
- Palacio Municipal168 m
- Cinepolis233 m
- Cozumel Equalizers Scuba Center345 m
- Cathedral of Corpus Christi0.5 km
- Aqua Safari Dive Shop0.8 km
- Deep Exposure Dive Center1.1 km
- Eco Divers1.3 km
- Pax1.4 km
- Studio Blue Dive Center1.6 km
- Museo de la Isla de Cozumel1.6 km
- El Caracol the Observatory2.2 km
- San Juan Reef5.6 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Cozumel Palace
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Cozumel Palace
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Value for money | 8.6 |
|---|---|
Distance to city centre | 1.1 km |
Nearest airport | Cozumel |
Distance to airport | 3.2 km |