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Mercure Auckland

8 Customs Street, Auckland 1001, New Zealand
+64 9377 8920

AED 632+

Overall guest ratings

7.8/10 Good
Based on 1,697 reviews

Review highlights

  • 9.1
  • 9.0
  • 4.8
  • 4.5

Good to know

  • Friendly service

Nearby

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    About

    Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena, Mercure Hotel Auckland offers 189 rooms and suites, a gym, undercover valet parking, and a dedicated conference floor catering for 200 delegates. Vue Restaurant and Bar is located on the top floor of the hotel and offers great panoramic views.

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    accorhotels.com

    Amenities

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Cable or satellite TV
    • Internet (surcharge)
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    Based on 1,697 reviews
    • 9.1 "Terrific location."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.4 "Easily accessible by car, said 74%."
      10.0 "100% thought it was easy to get to the train station."
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      7.0 "70% were happy with the room service."
      8.8 "88% were impressed by the valet service."
      7.5 "75% found the restaurant service to be one of the best."
    • 6.5 "Breakfast is mediocre."
      6.7 "Breakfast prices were ok, according to 67%."
    • 5.8 "Average value."
      6.7 "Breakfast prices were ok, according to 67%."
    • 5.2 "Rooms are ok."
    • 4.8 "Not very comfortable."
      2.0 "80% thought it was too noisy."
      4.9 "51% said rooms were small."
      1.1 "Air conditioning was criticized by 89%."
      4.7 "53% criticized the small bathroom."
    • 4.5 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      2.2 "78% complained about the elevator."
      3.1 "69% thought the facilities needed updating."
      4.0 "For 60%, the lobby entrance was sub-standard."
    • 3.7 "Internet is poor."
      4.0 "60% thought it was overpriced."
      3.3 "67% said the wifi quality was bad."
    • 3.6 "Vibe wasn't good."
      2.8 "72% criticized the unstylish hotel."
      3.8 "Unfriendly atmosphere, according to 62%."
      4.0 "For 60%, the lobby entrance was sub-standard."
    • 1.3 "Disappointing wellness & sports facilities."
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    Overall rating

    7.8 Good
    Based on 950 reviews
    • 8.9 "Location is great."
      10.0 "100% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      7.6 "Easily accessible by car, said 76%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.7 "Bar is amazing."
    • 8.6 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      9.1 "91% were impressed by the valet service."
    • 6.0 "Breakfast is mediocre."
    • 5.7 "Average value."
    • 4.9 "Rooms are not good."
      3.1 "69% complained about the bathroom."
      3.2 "68% thought they were poorly maintained."
      4.1 "59% said rooms were small."
      2.3 "For 77%, the rooms looked old."
      4.9 "51% had problems with the shower."
      1.4 "86% found problems with the furniture."
      1.3 "Air conditioning was criticized by 87%."
      2.2 "78% said the bathroom was dirty."
      1.8 "82% thought the tv was sub-standard."
    • 4.4 "Not very comfortable."
      4.1 "59% said rooms were small."
      2.0 "80% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."
    • 4.2 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      3.2 "68% thought the facilities needed updating."
      2.2 "78% complained about the elevator."
      3.5 "For 65%, the lobby entrance was sub-standard."
    • 3.7 "Internet is poor."
      3.9 "61% thought it was overpriced."
    • 3.3 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
      3.6 "Unfriendly atmosphere, according to 64%."
      3.5 "For 65%, the lobby entrance was sub-standard."
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    Overall rating

    8.2 Excellent
    Based on 288 reviews
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 8.8 "Location is great."
    • 6.8 "Breakfast is mediocre."
    • 5.9 "Rooms are ok."
      5.5 "Only 55% said rooms were big enough."
    • 5.8 "Average value."
    • 5.0 "Average amenities."
    • 3.9 "Vibe wasn't good."
      2.9 "71% criticized the unstylish hotel."
      3.4 "Unfriendly atmosphere, according to 66%."
    • 3.6 "Internet is poor."
      3.7 "63% thought it was overpriced."
    View all review categories

    Overall rating

    7.5 Good
    Based on 67 reviews
    • 9.2 "Terrific location."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 7.4 "Tasty food."
    • 5.4 "Rooms are ok."
    • 4.4 "Not very comfortable."
      2.0 "80% thought it was too noisy."
    • 4.1 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
    • 3.7 "Vibe wasn't good."
      3.0 "70% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.6 Good
    Based on 390 reviews
    • 9.0 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 8.1 "Bar is amazing."
    • 6.8 "Breakfast is mediocre."
      6.5 "Breakfast prices were ok, according to 65%."
    • 5.8 "Average value."
      6.5 "Breakfast prices were ok, according to 65%."
    • 4.6 "Not very comfortable."
      1.9 "81% thought it was too noisy."
      4.6 "54% said rooms were small."
      1.2 "Air conditioning was criticized by 88%."
    • 4.6 "Rooms are not good."
      2.9 "71% complained about the bathroom."
      2.9 "71% thought they were poorly maintained."
      2.6 "For 74%, the rooms looked old."
      4.6 "54% said rooms were small."
      2.5 "75% said the bathroom was dirty."
      1.2 "Air conditioning was criticized by 88%."
      4.5 "55% had problems with the shower."
    • 4.4 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
    • 3.9 "Vibe wasn't good."
      2.8 "72% criticized the unstylish hotel."
    • 3.8 "Internet is poor."
      4.2 "58% thought it was overpriced."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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