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Sheraton on the Falls Hotel
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5875 Falls Avenue, Niagara Falls, ON L2G 3K7, Canada
+1 905 374 4445

AED 342+

Overall guest ratings

8.2/10 Excellent
Based on 6,803 reviews

Review highlights

  • 8.4
  • 8.2
  • 5.7
  • 5.3

Good to know

  • Friendly service
  • Great view

Nearby

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    About

    Marvel at breathtaking views of Horseshoe Falls and the American Falls. Located on Falls Avenue Resort, North America's largest hotel and entertainment complex, our destination hotel is in the heart of the city's top tourism district, surrounded by iconic attractions. Soak up vistas from our rooftop pool, or workout at Sheraton Fitness before relaxing at Christienne Fallsview Spa. For group fun, head to Casino Niagara and Fallsview Indoor Waterpark. Or savor sights and flavors at Fallsview Grand Buffet and Windows restaurants. Gather in one of our 670 guest rooms and suites, where floor-to-ceiling windows overlook either the falls or the city—most rooms feature a balcony. High Speed Internet Access and an 37-inch LED TV unite with our Sheraton Signature Sleep Experience for a comfortable stay.

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    Amenities

    • Fitness centre
    • ATM on-site
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Game room
    • Spa
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Free Wi-Fi
    • Coffee shop
    • Night club
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 6,803 reviews
    • 8.4 "Location is great."
      9.3 "93% liked the proximity to sightseeing."
      9.3 "93% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.2 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      8.4 "84% were impressed by the valet service."
      7.5 "75% said the booking process went smoothly."
    • 6.9 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      7.0 "70% said the beds were comfortable."
      5.4 "Only 54% said rooms were big enough."
      5.7 "Only 57% found the balcony ok."
    • 6.1 "Breakfast is mediocre."
    • 6.1 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
      6.8 "68% thought the cleanliness of the hotel was average."
    • 5.7 "Average comfort."
      7.0 "70% said the beds were comfortable."
      5.4 "Only 54% said rooms were big enough."
    • 5.3 "Average amenities."
      6.3 "63% said the handicap accessible facilities were average."
    • 4.9 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 4.6 "Pool is below average."
      2.9 "Dirty pool, said 71%."
    • 4.1 "Value below average."
      2.3 "The price was too high for 77%."
      4.3 "57% said the breakfast was too expensive."
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    Overall rating

    8.3 Excellent
    Based on 3,469 reviews
    • 7.9 "Good service."
      9.2 "92% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      8.4 "84% were impressed by the valet service."
    • 7.7 "Good location."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.9 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      6.2 "Only 62% found the balcony ok."
    • 6.4 "Food is average."
      5.6 "Only 56% were satisfied with the menu."
    • 5.6 "Average comfort."
    • 5.5 "Breakfast is mediocre."
    • 4.9 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      0.4 "96% complained about the elevator."
      3.7 "For 63%, the lobby entrance was sub-standard."
      1.4 "86% thought the facilities needed updating."
      3.4 "66% didn't like the architecture."
    • 4.9 "Vibe wasn't good."
      2.9 "71% criticized the unstylish hotel."
      3.7 "For 63%, the lobby entrance was sub-standard."
      4.7 "53% didn't like the unstylish hotel."
    • 4.5 "Pool is below average."
    • 3.7 "Value below average."
      2.5 "The price was too high for 75%."
      4.0 "60% said the breakfast was too expensive."
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    Overall rating

    8.0 Good
    Based on 3,129 reviews
    • 8.2 "Location is great."
      9.3 "93% liked the proximity to sightseeing."
      9.2 "92% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.7 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      8.3 "83% were impressed by the valet service."
    • 6.2 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
      5.0 "Only 50% said rooms were clean enough."
      5.5 "Only 55% said rooms were big enough."
    • 6.1 "Breakfast is mediocre."
    • 5.4 "Average comfort."
      6.7 "Beds were acceptable for 67%."
      5.5 "Only 55% said rooms were big enough."
    • 4.7 "Not very clean."
      1.6 "84% said the bathroom was dirty."
      2.4 "Dirty pool, said 76%."
    • 4.7 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 4.5 "Pool is below average."
      2.4 "Dirty pool, said 76%."
    • 4.5 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
      3.6 "For 64%, the lobby entrance was sub-standard."
      4.8 "52% didn't like the unstylish hotel."
    • 4.1 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      0.3 "97% complained about the elevator."
      3.6 "For 64%, the lobby entrance was sub-standard."
      0.9 "91% thought the facilities needed updating."
      3.6 "64% didn't like the architecture."
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    Overall rating

    6.4 Good
    Based on 68 reviews
    • 8.2 "Location is great."
    • 7.9 "Good service."
    • 6.3 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
    • 5.9 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."

    Overall rating

    8.2 Excellent
    Based on 136 reviews
    • 8.4 "Location is great."
    • 7.9 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 7.1 "Nice rooms."
      8.9 "89% thought the view was good."
      7.3 "73% said the beds were comfortable."
    • 6.4 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 5.9 "Breakfast is mediocre."
    • 5.4 "Average amenities."
    • 4.7 "Vibe wasn't good."
      2.8 "72% criticized the unstylish hotel."
    • 3.7 "Value below average."
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    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

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