Overview

Sheraton on the Falls Hotel
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5875 Falls Avenue, Niagara Falls, ON L2G 3K7, Canada
+1 905 374 4445

AED 342+

Overall guest ratings

8.2/10 Excellent
Based on 6,529 reviews

Review highlights

  • 8.4
  • 8.3
  • 6.2
  • 4.8

Good to know

  • Friendly service
  • Great view

Nearby

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    About

    Marvel at breathtaking views of Horseshoe Falls and the American Falls. Located on Falls Avenue Resort, North America's largest hotel and entertainment complex, our destination hotel is in the heart of the city's top tourism district, surrounded by iconic attractions. Soak up vistas from our rooftop pool, or workout at Sheraton Fitness before relaxing at Christienne Fallsview Spa. For group fun, head to Casino Niagara and Fallsview Indoor Waterpark. Or savor sights and flavors at Fallsview Grand Buffet and Windows restaurants. Gather in one of our 670 guest rooms and suites, where floor-to-ceiling windows overlook either the falls or the city—most rooms feature a balcony. High Speed Internet Access and an 37-inch LED TV unite with our Sheraton Signature Sleep Experience for a comfortable stay.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Game room
    • Spa
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Coffee shop
    • Night club
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 6,529 reviews
    • 8.4 "Location is great."
      9.6 "96% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      7.5 "75% thought the service was very professional."
      9.6 "96% said the recreation staff was great."
      8.2 "82% were impressed by the valet service."
      7.6 "76% said the concierge service was amazing."
      7.1 "71% said the booking process went smoothly."
    • 7.1 "Nice rooms."
      9.4 "94% thought the view was good."
    • 6.8 "Breakfast is mediocre."
    • 6.5 "Food is average."
      6.0 "Only 60% were satisfied with the menu."
      6.9 "Desserts were ok, said 69%."
      6.7 "67% thought the snacks were adequate."
    • 6.2 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
      6.8 "68% thought the cleanliness of the hotel was average."
    • 4.8 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      2.9 "For 71%, the lobby entrance was sub-standard."
      1.1 "89% thought the facilities needed updating."
      2.1 "79% didn't like the architecture."
    • 4.6 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
      2.9 "For 71%, the lobby entrance was sub-standard."
      3.6 "64% didn't like the unstylish hotel."
    • 4.2 "Pool is below average."
      2.5 "Dirty pool, said 75%."
    • 4.0 "Value below average."
      2.5 "The price was too high for 75%."
      3.6 "64% said the breakfast was too expensive."
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    Overall rating

    8.3 Excellent
    Based on 3,199 reviews
    • 8.1 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
      7.7 "77% thought the service was very professional."
      9.6 "96% said the recreation staff was great."
      8.2 "82% were impressed by the valet service."
      7.7 "77% said the concierge service was amazing."
      7.2 "72% found the restaurant service to be one of the best."
    • 7.9 "Good location."
      9.5 "95% liked the proximity to sightseeing."
      9.4 "94% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.0 "Nice rooms."
      9.3 "93% thought the view was good."
      7.5 "75% said the beds were comfortable."
      7.9 "79% enjoyed the balcony."
    • 6.5 "Breakfast is mediocre."
    • 6.1 "Food is average."
      5.9 "Only 59% were satisfied with the menu."
    • 5.4 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
      6.3 "63% thought the cleanliness of the hotel was average."
    • 4.8 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
      2.8 "For 72%, the lobby entrance was sub-standard."
      3.6 "64% didn't like the unstylish hotel."
    • 4.7 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
      2.8 "For 72%, the lobby entrance was sub-standard."
      1.4 "86% thought the facilities needed updating."
      2.1 "79% didn't like the architecture."
    • 4.2 "Pool is below average."
    • 3.7 "Value below average."
      2.5 "The price was too high for 75%."
      3.5 "65% said the breakfast was too expensive."
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    Overall rating

    8.1 Excellent
    Based on 3,133 reviews
    • 8.3 "Location is great."
      9.5 "95% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 7.6 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.1 "71% thought the service was very professional."
      9.6 "96% said the recreation staff was great."
      8.1 "81% were impressed by the valet service."
      7.2 "72% said the concierge service was amazing."
    • 6.7 "Breakfast is mediocre."
    • 6.5 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      5.4 "Only 54% said rooms were clean enough."
      5.3 "Only 53% said rooms were big enough."
    • 6.2 "Food is average."
      6.0 "Only 60% were satisfied with the menu."
    • 4.9 "Not very clean."
      2.3 "77% said the bathroom was dirty."
      2.3 "Dirty pool, said 77%."
      0.0 "Unclean dining area, according to 100%."
    • 4.0 "Pool is below average."
      2.3 "Dirty pool, said 77%."
    • 3.8 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      0.4 "96% complained about the elevator."
      2.5 "For 75%, the lobby entrance was sub-standard."
      0.8 "92% thought the facilities needed updating."
      2.0 "80% didn't like the architecture."
    • 3.5 "Value below average."
      2.5 "The price was too high for 75%."
      3.6 "64% said the breakfast was too expensive."
    • 3.4 "Vibe wasn't good."
      1.9 "81% criticized the unstylish hotel."
      2.5 "For 75%, the lobby entrance was sub-standard."
      3.4 "66% didn't like the unstylish hotel."
    View all review categories

    Overall rating

    6.9 Good
    Based on 65 reviews
    • 8.2 "Great service."
    • 8.1 "Location is great."
    • 6.4 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
    • 5.9 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 5.6 "Average comfort."

    Overall rating

    8.0 Good
    Based on 130 reviews
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 8.2 "Location is great."
    • 7.5 "Nice rooms."
      9.3 "93% thought the view was good."
      7.6 "76% said the beds were comfortable."
    • 6.5 "Breakfast is mediocre."
    • 6.3 "Food is average."
    • 6.2 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 5.0 "Average amenities."
      4.3 "57% thought the building wasn't nice."
    • 4.2 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
    • 3.8 "Value below average."
    View all review categories
    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

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