Overview

Imperial Hotel and Suites

5851 Victoria Ave, Niagara Falls, ON, Canada
+1 905 356 2648

AED 195+

Overall guest ratings

6.3/10 Good
Based on 1,742 reviews

Review highlights

  • 9.0
  • 7.6
  • 4.1
  • 3.8

Nearby

    show all

    About

    Location.

    The Imperial Hotel and Suites is located in downtown Niagara Falls, Ontario, Canada, and stands 1 block from the Falls Avenue Entertainment Complex and the Maid of the Mist boat rides. The hotel is also less than 1 km (0.6 mi) from Casino Niagara.

    Hotel Features.

    Multi-function rooms accommodate corporate or social events and include free WiFi. The hotel features a restaurant, an indoor pool with a spa tub, and a fitness center. A tour coordinator is available to assist with local sightseeing arrangements. Additional hotel amenities include 24-hour reception services and laundry facilities.

    Guestrooms.

    This hotel features 104 guestrooms with pale-wood furnishings and floral-print fabrics. All rooms include sitting areas with sofas, refrigerators, and coffee/tea makers. Microwave ovens are available on request. Accommodations feature satellite television, safe-deposit boxes, and free WiFi. The Honeymoon Suite features a heart-shaped jetted tub, while Junior Suites include jetted tubs and separate sleeping quarters with king beds.

    Less More
    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Hot tub
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Pool table
    • Storage available
    • Non-smoking rooms available
    • Gift shop
    • Laundry facilities
    • Cable or satellite TV
    • Safe
    • Pets not allowed
    • Parking (surcharge)
    Less More
    Reviews

    Guest reviews

    Overall rating

    6.3 Good
    Based on 1,742 reviews
    • 9.0 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.8 "98% enjoyed the restaurants & bars nearby."
      9.3 "93% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 7.6 "Good service."
      7.8 "78% found the staff to be very friendly."
      7.5 "75% found the restaurant service to be one of the best."
      10.0 "100% said the recreation staff was great."
    • 7.1 "High value."
      9.2 "92% thought it was a great value."
    • 6.9 "Breakfast is mediocre."
    • 5.7 "Food is average."
    • 4.1 "Rooms are not good."
      3.1 "69% said rooms were dirty."
      4.2 "58% didn't like the uncomfortable beds."
      2.2 "78% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.9 "For 81%, the rooms looked old."
      1.6 "84% found problems with the furniture."
      2.1 "79% thought the tv was sub-standard."
      1.0 "90% said the bathroom was dirty."
      1.3 "87% had problems with the shower."
      4.8 "Air conditioning was criticized by 52%."
      2.3 "77% were disappointed with the minibar."
      1.4 "86% criticized the small bathroom."
    • 3.8 "Bar is not good."
    • 3.1 "Generally quite dirty."
      3.1 "69% said rooms were dirty."
      3.0 "70% thought it was rather dirty."
      1.0 "90% said the bathroom was dirty."
      3.8 "Dirty pool, said 62%."
      0.0 "100% said that wellness & sports facilities were unclean."
    • 2.3 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
      2.4 "For 76%, the lobby entrance was sub-standard."
      0.7 "93% complained about the elevator."
      2.0 "80% thought the facilities needed updating."
      0.8 "92% didn't like the architecture."
    • 2.1 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
      2.4 "For 76%, the lobby entrance was sub-standard."
      1.9 "81% didn't like the unstylish hotel."
      3.3 "67% criticized the plain hotel."
    View all review categories

    Overall rating

    6.9 Good
    Based on 696 reviews
    • 9.0 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
    • 7.4 "Good service."
      7.9 "79% found the staff to be very friendly."
    • 7.3 "High value."
      8.1 "81% were happy with the price of the breakfast."
    • 7.2 "Good breakfast."
      8.1 "81% were happy with the price of the breakfast."
    • 4.6 "Rooms are not good."
      3.4 "66% said rooms were dirty."
      2.2 "78% complained about the bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      2.3 "For 77%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      1.2 "88% thought they were poorly maintained."
      2.2 "78% thought the tv was sub-standard."
      1.0 "90% said the bathroom was dirty."
      1.1 "89% criticized the small bathroom."
      1.3 "87% had problems with the shower."
    • 3.3 "Not very clean."
      3.4 "66% said rooms were dirty."
      3.0 "70% thought it was rather dirty."
      1.0 "90% said the bathroom was dirty."
      3.8 "Dirty pool, said 62%."
    • 2.5 "Horrible vibe."
      2.1 "79% criticized the unstylish hotel."
      2.8 "For 72%, the lobby entrance was sub-standard."
    • 2.4 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      2.8 "For 72%, the lobby entrance was sub-standard."
      0.6 "94% complained about the elevator."
    • 1.8 "Disappointing internet connection."
      1.0 "90% said the wifi quality was bad."
    View all review categories

    Overall rating

    5.9 OK
    Based on 1,010 reviews
    • 8.8 "Location is great."
      9.6 "96% liked the proximity to sightseeing."
    • 7.7 "Good service."
      7.8 "78% found the staff to be very friendly."
    • 6.8 "Breakfast is mediocre."
    • 4.0 "Wellness & sports facilities were not very nice."
    • 3.8 "Rooms are not good."
      2.7 "73% said rooms were dirty."
      2.2 "78% complained about the bathroom."
      4.2 "58% didn't like the uncomfortable beds."
      1.7 "For 83%, the rooms looked old."
      0.8 "92% thought they were poorly maintained."
      1.2 "88% found problems with the furniture."
      2.0 "80% thought the tv was sub-standard."
      1.2 "88% said the bathroom was dirty."
      2.3 "77% were disappointed with the minibar."
      4.6 "Air conditioning was criticized by 54%."
    • 2.6 "Generally quite dirty."
      2.7 "73% said rooms were dirty."
      2.7 "73% thought it was rather dirty."
      1.2 "88% said the bathroom was dirty."
      4.1 "Dirty pool, said 59%."
    • 2.1 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
      2.2 "For 78%, the lobby entrance was sub-standard."
      0.6 "94% complained about the elevator."
      1.6 "84% thought the facilities needed updating."
    • 1.9 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
      4.8 "Unfriendly atmosphere, according to 52%."
      2.2 "For 78%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    6.1 Good
    Based on 17 reviews
    • 7.5 "Good service."
    • 7.3 "High value."
    • 3.6 "Rooms are not good."

    Overall rating

    6.2 Good
    Based on 17 reviews
    • 8.9 "Location is great."
    • 5.6 "Average comfort."
    • 4.1 "Rooms are not good."
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    niagara falls
    convenient to the falls
    worst hotel
    distant view
    falls and other attractions
    close to most attractions
    mold mildew
    bedspread sheets
    worn dirty room
    add in tax
    smelly bathroom
    skeptical upon reading
    suspicious people
    non-smoking floor room
    More

    Photos
    Map

    Map

    Close