Great experience, staff was very helpful. The rooms could have been cleaner but other than that it was a great deal. The trolley being so close to the hotel was another great benefit.
3 stars
Holiday Inn Express New Orleans - St Charles, An IHG Hotel
936 St. Charles Avenue, New Orleans, LA 70130, United States
New Orleans, LA
See location+1 504 962 0900Photos of Holiday Inn Express New Orleans - St Charles, An IHG Hotel
Overview
Located within a 10-minute walk of New Orleans Union Passenger Terminal, Holiday Inn Express New Orleans - St Charles is an ideal base when visiting New Orleans. It is close to the National World War II Museum, restaurants and shops.
The hotel has valet parking, a 24-hour reception and a bike rental service. Additionally, the multilingual staff are available to offer local information.
Holiday Inn Express New Orleans - St Charles has 135 contemporary rooms that are equipped with all the essentials to ensure a comfortable stay.
Guests staying at the hotel can enjoy a unique dining experience at the on-site restaurant, conveniently based for those who want to stay close at mealtime. In the evening, guests are welcome to enjoy a drink in the comfortable lounge bar.
Holiday Inn Express New Orleans - St Charles is close to the area's popular tourist attractions, including Harrah's New Orleans, Place St. Charles and Ernest N Morial Convention Center, which are within walking distance. Guests can also easily visit Plaza Tower.
Latest deals for Holiday Inn Express New Orleans - St Charles, An IHG Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Holiday Inn Express New Orleans - St Charles, An IHG Hotel
- Fitness centre
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
- Valet parking
- Business centre
- Flat-screen TV
- Free toiletries
- Meeting/Banquet facilities
Services and conveniences
- ATM on-site
- Business centre
- Express check-out
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- 24-hour front desk
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Accessibility and suitability
- Allergy-free room
- No smoking
- Disabled access
- Lift
- Hypoallergenic
- Designated smoking area
Dining
- Restaurant
- Bar/Lounge
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Bathroom
- Bathtub
- Hairdryer
- Shower
- Private bathroom
Family friendly
- Kid-friendly buffet
- Babysitting or child care
- Cribs available
- Complimentary breakfast
Parking and transportation
- Parking
- Valet parking
- Private parking
Laundry
- Ironing service
- Laundry service
Workspace
- Fax/photocopying
- Desk
General
- Soundproof rooms
- Storage available
Health and safety
- Daily housekeeping
- Safe
Media and entertainment
- Flat-screen TV
Things to do
- Bicycle hire
Fitness
- Fitness centre
Reviews of Holiday Inn Express New Orleans - St Charles, An IHG Hotel
7.2
Good
1268 verified ratings
Wonderful
458
Very good
209
Good
185
Okay
101
Fair
99
Mediocre
60
Poor
156
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, noting its cleanliness and updated facilities. However, many expressed concerns about safety due to the surrounding area, as well as issues with service and room size. Some guests experienced problems with check-in responsiveness and maintenance needs, leading to a mixed overall impression.AI-generated from customer reviews
Sort by:Most recent
Score by provider
7.3 out of 10
18 reviews
7.4 out of 10
8 reviews
All reviews
Cons (-) No Valet, No ice on floor we stayed on, dirty, uncomfortable bed, unfriendly desk staff, no doorman, no security, no restaurant, a/c didn't work correctly, noisy. I will not go back and I will spread the word that the new owners don't understand customer service. Still charging the same amount as if it were still a boutique hotel...more like motel
Cons (-) breakfest poor interent connection
Pros (+) Close to city without being too loud
Cons (-) Breakfast was all carbs- no eggs or protein
Pros (+) Good location, polite staff, Funky decor, clean linens and towels (no stains), good breakfast but it starts at 7, We'd stay there again
Cons (-) Our bathroom faucet was wacky and wouldn't turn off. The entry light didn't work. The room was small (which we knew) and dinged up.
Cons (-) https://www.google.com/search?safe=off&rlz=1C9BKJA_enUS590US590&hl=en-US&q=flume&spell=1&sa=X&ved=0ahUKEwixkcbG6IfPAhUBXz4KHbXjBjIQBQgXKAA&biw=1024&bih=748&dpr=2#mie=e%2C%2Cflume%20insane%2CH4sIAAAAAAAAAONgFuLSz9U3yMtILkzJUgKzy5JNTCuStQR9S4szkx2LSjKLS0Lyg_Pz0gH_GbS9LQAAAA
Pros (+) Right down town. Only a 4 minute streetcar ride or 10 minutes walk to canal/bourbon St. Pretty safe area. Staff was super friendly and the restaurant at the hotel was 5 Stars.
Cons (-) Very very very very small rooms but for the price it's fantastic. Layout if the hotel is a bit odd as well.
Pros (+) Friendly, helpful, real
Pros (+) I was a late night check-in that left early morning and the gentleman tending to a few others and myself at that hour was genuine, friendly and super helpful Instead of annoyed or rude. The decor is different yet Inviting, location quiet for the most part and the rooms offer unique niceties (soaps, coffee, etc not like what you'd find at most chains). Loved the books too, what a thoughtful touch!
Cons (-) Their green initiatives are a great, conscious model of what should be done to protect Lake Ponchartrain but I found stray head hairs in the bed & think that "reusing" linens shouldn't be an option, hygiene wise.
Pros (+) The location was great in walking distance of everything.
Cons (-) The room was so small that it wasn't worth the money! The person that checked us in failed to mention until after the fact their was a deposit for each night that we stayed. We had to ask after we had been gone from 7 a.m. to 10 p.m. to get clean towels since no one had cleaned our room or brought new towels.
Location
936 St. Charles Avenue, New Orleans, LA 70130
What's nearby
- Robert E. Lee Monument62 m
- New Orleans Morial Convention Center0.8 km
- Place St. Charles0.9 km
- Caesars Superdome1.2 km
- Saenger Theatre1.4 km
- Mardi Gras World1.4 km
- Historic New Orleans Collection1.6 km
- Jackson Square1.8 km
- Bourbon Street1.9 km
- New Orleans Mint2.4 km
- French Market2.5 km
- Frenchmen Street2.6 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Holiday Inn Express New Orleans - St Charles, An IHG Hotel
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Nearby hotels and places to stay
Closest
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See most recommended stays in New OrleansGood to know
Value for money | 7.2 |
|---|---|
Distance to city centre | 1.0 km |
Nearest airport | New Orleans Louis Armstrong |
Distance to airport | 18.4 km |