Overview

Hangzhou E M Grand Hotel

8 Wensan Road, Hangzhou 310012, China
+86 571 8998 8888

AED 158+

Overall guest ratings

8.8/10 Excellent
Based on 2,411 reviews

Review highlights

  • 8.9
  • 8.4
  • 8.2
  • 3.8

Good to know

  • Clean rooms
  • Great reception
  • Good accessibility by car

Nearby

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    About

    Hangzhou E M Grand Hotel puts you within a 15-minute drive of West Lake. Guests can indulge in massages, then grab a bite to eat at one of the 2 restaurants. Other highlights at this upscale hotel include a fitness center, a spa tub, and a sauna.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Room service
    • No smoking
    • Beauty salon
    • Coffee shop
    • 24 Hour Front Desk
    • Sauna
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 2,411 reviews
    • 8.9 "Location is great."
      9.4 "Easily accessible by car, said 94%."
      9.7 "97% liked the proximity to shopping."
      8.3 "83% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      7.9 "Near to public transport, according to 79%."
    • 8.4 "Breakfast is good."
    • 8.2 "Good value."
      9.0 "90% were happy with the price."
    • 8.2 "Great service."
      7.7 "77% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 5.1 "Rooms are ok."
    • 3.8 "Not very comfortable."
      3.0 "70% said rooms were small."
      4.4 "56% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
      3.0 "70% criticized the small bathroom."
    • 2.4 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
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    Overall rating

    9.3 Excellent
    Based on 337 reviews
    • 9.2 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
    • 8.4 "Food is delicious."
    • 8.4 "Good value."
    • 8.4 "Breakfast is good."
    • 8.2 "Great service."
      8.4 "84% thought the service was very professional."
      7.7 "77% said the reception staff was great."
    • 5.1 "Rooms are ok."
    • 4.4 "Not very comfortable."
      3.8 "62% said rooms were small."
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    Overall rating

    8.7 Excellent
    Based on 626 reviews
    • 8.8 "Breakfast is good."
    • 8.5 "Location is great."
      9.5 "Easily accessible by car, said 95%."
    • 7.4 "Good service."
      7.2 "72% said the reception staff was great."
      7.9 "79% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 4.1 "Rooms are not good."
      3.4 "66% complained about the bathroom."
      2.6 "74% said rooms were small."
      1.4 "Air conditioning was criticized by 86%."
    • 3.2 "Quite uncomfortable."
      2.6 "74% said rooms were small."
      4.0 "60% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."

    Overall rating

    8.7 Excellent
    Based on 1,301 reviews
    • 8.5 "Breakfast is good."
    • 8.5 "Location is great."
      9.3 "Easily accessible by car, said 93%."
      9.7 "97% liked the proximity to shopping."
    • 8.0 "Generally very clean."
      7.6 "76% said rooms were clean."
      9.1 "91% thought it was clean."
    • 7.8 "Good service."
      7.7 "77% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 7.5 "High value."
    • 5.0 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
    • 3.7 "Not very comfortable."
      3.2 "68% said rooms were small."
      4.3 "57% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
      2.6 "74% criticized the small bathroom."
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    Overall rating

    8.5 Excellent
    Based on 144 reviews
    • 8.9 "Location is great."
      9.5 "Easily accessible by car, said 95%."
    • 8.4 "Great service."
      8.3 "83% found the staff to be very friendly."
    • 8.1 "Food is delicious."
    • 8.1 "Good value."
    • 5.7 "Rooms are ok."
    • 4.0 "Not very comfortable."
    Good to know
    "Clean rooms"
    "Great reception"
    "Good accessibility by car"
    data provided by TrustYou

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