Pros: Representative was corteous and willing to help despite company shortcomings
Cons: Requested car was not available. Made me exchange it in a holiday and it took 2 h. Both cars were dirty and had seriously damaged transmission. They had both over 100 000 k on them and had warnings of oil change overdue.
Pros: Got to the counter and the sales rep asked if I had insurance. I showed my Alianz policy which I had printed out. He read the 9 page policy for 5 minutes and then said he needed to add 3rd party liability. He didn't explain why -- and didn't give me a price. I felt I was being ripped off. I said, "Thanks but no thanks and walked away." Paid more for another rental with AVIS, they explained the charges and I was comfortable with the car rental. The rental with Hertz
Cons: Aloof and take it or leave it attitude of sales rep. Will never rent with Hertz
Pros: My rental car got a flat tire when i arrived to return the car the payless representative said that i had paid over $100 of insurance technically for nothing and that it did not cover even a flat tire, also they said that the car had a scratch in the bottom of the bomber which there was no real damage to the vehicle. The car was returned in the same condition it was received except for the flat tire, they charged me $70.. for the tire and $150 for the scratch underneath the rear bumper (\which it was in the same condition when received) i am very disappointing in the way things were handled and if my insurance doesn't even cover a flat or even a supposed scratch then why do i even pay insurance coverage.
Cons: I want an explanation and an insurance police that states the insurance details. and my money back.