The boarding process and flight was smooth and punctual
We were stuck on the plane for over an hour after we landed in Munich without enough updates on the situation. We waited for the stairs and bus to come then when we got to the terminal our bags did not come and I had to get my baggage shipped. This was very inconvenient and there was not any notification for the baggage delay.
The crew woman that assist us in Barcelona Airport counters for the check-in was really rude asking very personal question that I still don't understand why and questioning our passports without any reason. My partner and I felt very uncomfortable and that was a totally unnecessary situation.
After that everything was totally great during the flight.
Traveled front Málaga to Los Ángeles and overall the experience was great. The crew was very polite and helpful, the seats have more room than other flights we have been in and the main course meals were very well done. The Moscow airport was very well signaled and super well taken care of. Really easy to find your way around.
The not so awesome part was that the entertainment, as in movies and so on, are only offered in English or Russian. That was it. (My daughter is writing the review for me). My English is just ok and I was pretty bored. Also, in neither flight were we offered snacks. I thought that was strange. Especially in a twelve hour transatlantic flight.
No entertainment on board. Unpleasant food. Terrible organization of check in procedure, the staff not capable to organize people in the queue. In Almaty airport a separate line for luggage drop off was simply missing.
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