I wish it truly were Finnair instead of American: The seat, the legroom, the fact that you have to pay 20% more to have the same rotten seat 12 rows further up front, the food that's barely fit for human consumption, the presence of 20 year old cathode screens that can't be watched but do prevent the cabin being dark, etc.
The fact that I got home in one piece I really like.
Planes are old, small tv screens in aisles, older seats and headrests. I had requested Gluten Free meals and on the way to Amsterdam they did okay (besides the snacks). On the way back they didn't even offer me the second meal GF, I had to ask another flight attendant who went looking for it and found one.. so it was there, they just hadn't bothered to look for it. I also never understand why you wouldn't start boarding with the last rows? Is that just me? The aisles are always so crowded when the last rows walk in and there's always a line.
Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether
The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.
My stay in the air was approximately about an hour from stockholm to Helsinki. They smiled me and gave comfortable service as always . Thanks
It may be not about flying process but airport environment or service. ARN airport was a bit cold even inside of the building . The WiFi was offered only limited time , which was very shorter than I expected but overall status with cosy mood made me as if I were at home . On the other hand , the finnair check in counter had only two , one of which was business and the other was economy it took about 40mins to send my luggage and check in .
The crew was friendly and made me feel at ease (lone passenger) and the entertainment they did have various things to watch.
the seats was cramped, and the food was tasteless and the snack they had (chives pretzels) is not to my taste at all and they didnt have any other options (why not salted instead?) . Im lactose intolerant and I understand they dont have any other milk options apart from cow so I dont mind black coffee but they didnt give you sugar to sweeten the coffee.
Stuff happens, we all know that. But on this particular flight on Czech Airlines, everything happened. Just a terrible experience. Flight was delayed 2 hours, no explanation was given. Communication with attendants was non existant and cold mannered. Nothing was attempted to be done to appease the unsatisfaction of the customers (i.e. free snacks?), flight turbulence was non-stop, baggage claim wait was roughly 45 minutes. What more can I say? Just horrible.
I didn't like anything at all. Will never book with Czech Airlines again!
The boarding area staff were extremely helpful and immediately got me on an SAS flight to Heathrow to connect to a United Airlines flight to SFO. They also rushed my suitcase directly through to United.
That I didn't get a chance to actually fly on AirBerlin!
Even though TXL is a small airport, it is complicated to maneuver. My connection was in the same teriminal and only two gates away, but I had to exit the gate, find a departure information board at the entrance to the airport (because there was none inside of security and had not recieved any information about a gate change via email or SMS) and then enter through security again. This was a much more complicated process than it should have been to move only two gates downward for my connection.
They said our carry ons were too big, and one too heavy, so we had to check all and pay extra. This hasn't been a problem on Brussels Air or domestic (USA). No free drinks. No entertainment because short flight.
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