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(Return)
Airports
Origin
Dubai
AED 1418
only
AED 1418
Destination
Kigali
AED 1418
only
AED 1418
Tue, 27 Mar
DXB
KGL
9h 35m
Mon, 2 Apr
KGL
DXB
12h 00m
AED 1418
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1540 reviews
Boarding
7.0
Comfort
7.1
Crew
7.5
Entertainment
6.5
Food
6.6
LFW
EWR
Excellent 9.3

Everything

No Wifi at Lome gate. I don't understand why there is no wifi in West African airports.

CPT
ADD
Mediocre 2.0

The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside.

BLZ
DAR
Excellent 8.0

Amazingly smooth flight and landing.

ADD
ABJ
Excellent 10.0

The quality of the planes

The food

CPT
ADD
Excellent 9.6

Friendly crew

Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh

Wed, 28 Feb
DXB
KGL
14h 05m
Sat, 3 Mar
KGL
DXB
14h 15m
AED 1462
Trip: 4 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 749 reviews
Overall
7.0
Boarding
6.9
Comfort
7.0
Crew
7.3
Entertainment
6.4
Food
6.6
NBO
CAN
OK 4.3

Flight itself was fine, there was nothing particularly positive to comment on.

Flight was sold as a direct flight, but we landed in Bangkok and had a 1 hour layover there. We did not have to get off the flight, but still was definitely not a direct flight.

JNB
NBO
OK 5.6

Entertainment system plays very old films Stop over 5 hours.

NBO
BKK
Excellent 8.0

The crew is laid back and not fake-polite while not dismissive.

No major complaints except punctuality.

NBO
BOM
Excellent 8.0

Same as above

ACC
ROB
Good 7.0

Great job by entire crew

outdated uncomfortable seats, no cell phone charging available which is needed for international travel. This must be fixed asap.

Mon, 26 Mar
DXB
KGL
6h 05m
Thu, 29 Mar
KGL
DXB
6h 31m
AED 1836
Trip: 4 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 4 reviews
Boarding
8.1
Comfort
8.4
Crew
8.7
Entertainment
7.0
Food
7.8
NBO
KGL
Excellent 10.0

Fligh was on time, front desk staff were very helpfful, flight staff were friendly

DXB
KGL
Good 6.3

The staff at the airports were friendly.

After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.

KGL
JNB
OK 4.3

That there were not many people on the second leg and that the plane was clean

The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed

DXB
KGL
OK 5.6

Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

DLA
BZV
Good 6.6

They respect the timing

The luggage escalator is not working and you have to carry it from one point to another...

Tue, 20 Mar
DXB
KGL
9h 35m
Mon, 26 Mar
KGL
DXB
12h 00m
AED 1447
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1540 reviews
Boarding
7.0
Comfort
7.1
Crew
7.5
Entertainment
6.5
Food
6.6
CPT
ADD
Mediocre 2.0

The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside.

LFW
EWR
Excellent 9.3

Everything

No Wifi at Lome gate. I don't understand why there is no wifi in West African airports.

GBE
ADD
Good 6.3

Crew

Airport facilities at Adis Ababa

CPT
ADD
Excellent 8.6

Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines.

LOS
ADD
Good 6.3

I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space.

Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations.

Thu, 9 Aug
DXB
KGL
11h 20m
Mon, 13 Aug
KGL
DXB
21h 40m
AED 1506
Trip: 5 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 749 reviews
Overall
7.0
Boarding
6.9
Comfort
7.0
Crew
7.3
Entertainment
6.4
Food
6.6
MBA
NBO
Excellent 8.0

Flights were on time and aircraft were well serviced

No complaints

NBO
BKK
Excellent 8.0

The crew is laid back and not fake-polite while not dismissive.

No major complaints except punctuality.

NBO
HAH
OK 5.3

Old planes and little entertainment

NBO
BOM
Excellent 8.0

Same as above

NBO
ACC
Good 6.0

Crew was fast and friendly. Flight was on time.

A 5 hour 40 minute flight across Africa with no electronic charging ports is not acceptable. The plane was old and uncomfortable. Water cups have gotten so small that I was also dehydrated by the end of the flight. What ever happened to receiving a bottle of water?

Tue, 27 Mar
DXB
KGL
9h 35m
Sun, 1 Apr
KGL
DXB
12h 00m
AED 1447
Trip: 6 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1540 reviews
Boarding
7.0
Comfort
7.1
Crew
7.5
Entertainment
6.5
Food
6.6
CPT
ADD
Excellent 8.6

Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines.

LOS
ADD
Good 6.3

I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space.

Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations.

IAD
ADD
OK 5.6

Seats are delapidated and food is ok!

Crew were very good

ADD
IAD
Excellent 9.3

Good service

LFW
EWR
Excellent 9.3

Everything

No Wifi at Lome gate. I don't understand why there is no wifi in West African airports.

Thu, 1 Mar
DXB
KGL
27h 10m
Fri, 2 Mar
KGL
DXB
19h 55m
AED 1539
Trip: 2 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 749 reviews
Overall
7.0
Boarding
6.9
Comfort
7.0
Crew
7.3
Entertainment
6.4
Food
6.6
NBO
ACC
Good 6.0

Crew was fast and friendly. Flight was on time.

A 5 hour 40 minute flight across Africa with no electronic charging ports is not acceptable. The plane was old and uncomfortable. Water cups have gotten so small that I was also dehydrated by the end of the flight. What ever happened to receiving a bottle of water?

JNB
NBO
OK 5.6

Entertainment system plays very old films Stop over 5 hours.

NBO
HAH
OK 5.3

Old planes and little entertainment

NBO
BOM
Excellent 8.0

Same as above

NBO
BKK
Excellent 8.0

The crew is laid back and not fake-polite while not dismissive.

No major complaints except punctuality.

Wed, 28 Mar
DXB
KGL
9h 35m
Mon, 2 Apr
KGL
DXB
12h 00m
AED 1447
Trip: 6 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1540 reviews
Boarding
7.0
Comfort
7.1
Crew
7.5
Entertainment
6.5
Food
6.6
IAD
ADD
OK 5.6

Seats are delapidated and food is ok!

Crew were very good

ADD
JNB
Mediocre 2.0

The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative

ADD
DUB
Good 6.0

the layover in Dublin was too long--longer than scheduled

LOS
ADD
Good 6.3

I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space.

Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations.

GBE
ADD
Good 6.3

Crew

Airport facilities at Adis Ababa

Tue, 27 Mar
DXB
KGL
7h 59m
Thu, 29 Mar
KGL
DXB
6h 31m
AED 1836
Trip: 3 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 4 reviews
Boarding
8.1
Comfort
8.4
Crew
8.7
Entertainment
7.0
Food
7.8
JNB
KGL
Mediocre 3.3

My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

DXB
KGL
Good 6.0

My trip from dubai to uganda via kigali was full of happiness and eagerness to see my lovely son back home. Though the stopover in Kigali was too long , the personnel from the flight attendants to those at the airport all did their best to make our travel pleasant. Though my luggage was missing fr 3days since I reached Kampala, finally it was located and in gd condition. Hv travelled on different airlines but its abig plus to rwanda air, customer care is,superb and top note.

KGL
LUN
Good 6.6

Food and free WiFi. Ample seating space.

Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled

DLA
BZV
Good 6.6

They respect the timing

The luggage escalator is not working and you have to carry it from one point to another...

DXB
KGL
Good 6.3

The staff at the airports were friendly.

After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.

Wed, 28 Feb
DXB
KGL
18h 40m
Fri, 2 Mar
KGL
DXB
19h 55m
AED 1579
Trip: 3 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 749 reviews
Overall
7.0
Boarding
6.9
Comfort
7.0
Crew
7.3
Entertainment
6.4
Food
6.6
MBA
NBO
Excellent 8.0

Flights were on time and aircraft were well serviced

No complaints

NBO
HAH
OK 5.3

Old planes and little entertainment

NBO
BOM
Excellent 8.0

Same as above

NBO
LHR
Good 7.0

Hospitality

Headphones did not work

NBO
JUB
Excellent 10.0

KQ usually has great service. Sometimes this flight is delayed, but this time it was on time, not full, and the plane was very tidy.

Fri, 30 Mar
DXB
KGL
9h 35m
Tue, 3 Apr
KGL
DXB
12h 00m
AED 1447
Trip: 5 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1540 reviews
Boarding
7.0
Comfort
7.1
Crew
7.5
Entertainment
6.5
Food
6.6
IAD
ADD
OK 5.6

Seats are delapidated and food is ok!

Crew were very good

GBE
ADD
Good 6.3

Crew

Airport facilities at Adis Ababa

CPT
ADD
Excellent 9.6

Friendly crew

Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh

LOS
ADD
Good 6.3

I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space.

Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations.

ADD
JNB
Mediocre 2.0

The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative

Sun, 1 Apr
DXB
KGL
6h 05m
Mon, 2 Apr
KGL
DXB
8h 20m
AED 1836
Trip: 2 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 4 reviews
Boarding
8.1
Comfort
8.4
Crew
8.7
Entertainment
7.0
Food
7.8
LUN
KGL
Excellent 10.0

The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.

KGL
JNB
OK 4.3

That there were not many people on the second leg and that the plane was clean

The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed

DXB
KGL
Good 6.0

Friendly staff, comfortable business class seat with lots of room, good breakfast

No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?

DLA
BZV
Good 6.6

They respect the timing

The luggage escalator is not working and you have to carry it from one point to another...

DXB
KGL
OK 5.6

Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Sun, 17 Jun
DXB
KGL
7h 30m
Wed, 27 Jun
KGL
DXB
18h 05m
AED 1579
Trip: 11 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 749 reviews
Overall
7.0
Boarding
6.9
Comfort
7.0
Crew
7.3
Entertainment
6.4
Food
6.6
JNB
NBO
OK 5.6

Entertainment system plays very old films Stop over 5 hours.

ACC
ROB
Good 7.0

Great job by entire crew

outdated uncomfortable seats, no cell phone charging available which is needed for international travel. This must be fixed asap.

ADD
JIB
Good 6.3

Comfortable seating

Food was bad

NBO
BOM
Excellent 8.0

Same as above

NBO
AMS
OK 5.0

Good movie choices. Very helpful and friendly crew.

-Seat wasn't preferred despite my SkyTeam Gold status, didn't even get choice of aisle seat. Thankfully those next to me traded. -Food was to very good, no milk for tea.

Tue, 17 Apr
DXB
KGL
9h 35m
Fri, 20 Apr
KGL
DXB
12h 00m
AED 1447
Trip: 4 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1540 reviews
Boarding
7.0
Comfort
7.1
Crew
7.5
Entertainment
6.5
Food
6.6
ADD
DUB
Good 6.0

the layover in Dublin was too long--longer than scheduled

CPT
ADD
Excellent 9.6

Friendly crew

Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh

LFW
EWR
Excellent 9.3

Everything

No Wifi at Lome gate. I don't understand why there is no wifi in West African airports.

ADD
ABJ
Excellent 10.0

The quality of the planes

The food

IAD
ADD
OK 5.6

Seats are delapidated and food is ok!

Crew were very good

Wed, 28 Mar
DXB
KGL
6h 05m
Sat, 31 Mar
KGL
DXB
6h 31m
AED 1917
Trip: 4 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 4 reviews
Boarding
8.1
Comfort
8.4
Crew
8.7
Entertainment
7.0
Food
7.8
DXB
KGL
Good 6.0

Friendly staff, comfortable business class seat with lots of room, good breakfast

No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?

DLA
BZV
Good 6.6

They respect the timing

The luggage escalator is not working and you have to carry it from one point to another...

JNB
KGL
Excellent 10.0

Friendly service

DXB
KGL
Good 6.0

My trip from dubai to uganda via kigali was full of happiness and eagerness to see my lovely son back home. Though the stopover in Kigali was too long , the personnel from the flight attendants to those at the airport all did their best to make our travel pleasant. Though my luggage was missing fr 3days since I reached Kampala, finally it was located and in gd condition. Hv travelled on different airlines but its abig plus to rwanda air, customer care is,superb and top note.

JNB
KGL
Excellent 10.0

I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

As I said, I liked everything. From the departure to the landing

Tue, 24 Apr
DXB
KGL
9h 35m
Sat, 28 Apr
KGL
DXB
12h 00m
AED 1447
Trip: 5 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1540 reviews
Boarding
7.0
Comfort
7.1
Crew
7.5
Entertainment
6.5
Food
6.6
CPT
ADD
Mediocre 2.0

The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside.

LOS
ADD
Good 6.3

I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space.

Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations.

BLZ
DAR
Excellent 8.0

Amazingly smooth flight and landing.

CPT
ADD
Excellent 9.6

Friendly crew

Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh

CPT
ADD
Excellent 8.6

Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines.

Fri, 30 Mar
DXB
KGL
6h 05m
Sat, 31 Mar
KGL
DXB
6h 31m
AED 1917
Trip: 2 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 4 reviews
Boarding
8.1
Comfort
8.4
Crew
8.7
Entertainment
7.0
Food
7.8
DXB
KGL
Good 6.0

My trip from dubai to uganda via kigali was full of happiness and eagerness to see my lovely son back home. Though the stopover in Kigali was too long , the personnel from the flight attendants to those at the airport all did their best to make our travel pleasant. Though my luggage was missing fr 3days since I reached Kampala, finally it was located and in gd condition. Hv travelled on different airlines but its abig plus to rwanda air, customer care is,superb and top note.

KGL
LUN
Good 6.6

Food and free WiFi. Ample seating space.

Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled

JNB
KGL
Excellent 10.0

I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

As I said, I liked everything. From the departure to the landing

JNB
KGL
Excellent 10.0

Friendly service

LUN
KGL
Excellent 10.0

The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.

Thu, 19 Jul
DXB
KGL
9h 35m
Thu, 26 Jul
KGL
DXB
12h 00m
AED 1447
Trip: 8 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1540 reviews
Boarding
7.0
Comfort
7.1
Crew
7.5
Entertainment
6.5
Food
6.6
IAD
ADD
OK 5.6

Seats are delapidated and food is ok!

Crew were very good

CPT
ADD
Excellent 8.6

Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines.

ADD
DUB
Good 6.0

the layover in Dublin was too long--longer than scheduled

BLZ
DAR
Excellent 8.0

Amazingly smooth flight and landing.

ADD
JNB
Mediocre 2.0

The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative

Sat, 16 Jun
DXB
KGL
18h 40m
Thu, 28 Jun
KGL
DXB
10h 45m
AED 1759
Trip: 13 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 749 reviews
Overall
7.0
Boarding
6.9
Comfort
7.0
Crew
7.3
Entertainment
6.4
Food
6.6
NBO
HAH
OK 5.3

Old planes and little entertainment

ADD
JIB
Good 6.3

Comfortable seating

Food was bad

NBO
CAN
OK 4.3

Flight itself was fine, there was nothing particularly positive to comment on.

Flight was sold as a direct flight, but we landed in Bangkok and had a 1 hour layover there. We did not have to get off the flight, but still was definitely not a direct flight.

NBO
AMS
OK 5.0

Good movie choices. Very helpful and friendly crew.

-Seat wasn't preferred despite my SkyTeam Gold status, didn't even get choice of aisle seat. Thankfully those next to me traded. -Food was to very good, no milk for tea.

NBO
BKK
Excellent 8.0

The crew is laid back and not fake-polite while not dismissive.

No major complaints except punctuality.

Sat, 31 Mar
DXB
KGL
7h 59m
Tue, 3 Apr
KGL
DXB
6h 31m
AED 1917
Trip: 4 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 4 reviews
Boarding
8.1
Comfort
8.4
Crew
8.7
Entertainment
7.0
Food
7.8
DXB
KGL
Good 6.3

The staff at the airports were friendly.

After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.

DXB
KGL
Good 6.0

My trip from dubai to uganda via kigali was full of happiness and eagerness to see my lovely son back home. Though the stopover in Kigali was too long , the personnel from the flight attendants to those at the airport all did their best to make our travel pleasant. Though my luggage was missing fr 3days since I reached Kampala, finally it was located and in gd condition. Hv travelled on different airlines but its abig plus to rwanda air, customer care is,superb and top note.

JNB
KGL
Excellent 10.0

I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

As I said, I liked everything. From the departure to the landing

DXB
KGL
OK 5.6

Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

JNB
KGL
Mediocre 3.3

My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

United Arab Emirates to Kigali Intl Airport flight information

Flights arrive in Kigali Intl Airport
Flights depart from United Arab Emirates
Flight price AED 1418
Airlines Ethiopian Air, Kenya Airways, RwandAir
*
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