Daily cleaning, installation of cabin HEPA filters on flights from Poland to Dubai
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Scores according to KAYAK customer reviews
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Cons: "Delay due to strike"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Cons: "Flight got delayed 30 minutes"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Cons: "There was no wifi on flight"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Cons: "Our lougage did not arrive"
Pros: "Flying with KLM is a pleasure"
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Easy to board and easy flight."
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "Great service"
Cons: "Bit cramped for space"
Pros: "Very friendly staff"
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "was very quick"
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "Good multi media access and content"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Cons: "Two hours delay in the start."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "Nothing with this company"
Cons: "Yes, if refund my money due to canceled flight not by my fault"
Pros: "The meals are always generous and pretty feeling, nice and knowledgeable crew"
Cons: "The TV remote is getting old, it didn’t respond when I press any button, so it was impossible to watch anything or use it at all"
Pros: "The crew was good, helpful and attentive. Boarding was flawless."
Cons: "The TV touchscreen was not working neither for me nor for my neighbor. The third one in a row was functional, though, but it was not ours. :) The food, snacks, drinks were very limited and on the low-budget."
Cons: "Good was not good really bad it is"
Pros: "Crew was great, seat was comfortable, adequate legroom."
Cons: "Children should be located in one area of the cabin, so they don't disturb all other travelers."
Pros: "lost baggage"
Cons: "lost baggage"
Pros: "Seat was not too comfortable...."
Cons: "Crew, bo place for chargers, no entertainment,"
Pros: "Comfortable flight and good timing."
Cons: "Vegetarian food is very poor quality."
Pros: "The crew was attentive and well organized."
Cons: "Embarking and disembarking the aircraft in Moscow. That's just how the airport is though."
Pros: "Premium Economy has good seats. Staff OK."
Cons: "The connection system at SVO Terminal D, International to International, is horrible, and dangerous. If any panic would have started during the 1 hour 15 the 1000 and more of us were squeezed in a small transit room, hoping to get to the two tiny security belts, people would have died. Shame on them"
Pros: "Excellent service from crew"
Pros: "We arrived safely"
Cons: "Late,uncomfy seats,crews were not able even to smile"
Pros: "Friendliness and professionalism of the crew, food variety and quality,"
Cons: "The staff is rude and the food is not fresh"
Pros: "All stuff was friendly and polite, the food was great!"
Cons: "When boarding they do not do zoning so you end up standing in longer lines in airport and inside the plane. And our armrest didn’t go in upward position."
Cons: "I missed the flight!"
Pros: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Cons: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."
Cons: "They lost one of my bags at the Moscow connection."
Pros: "Flight was ok."
Cons: "But too much delayed! Least 2.5 hours, as usual! they lost my bag. I received it in 4 days and spent $150 for take my bag! This is rediculous! Aeroflot didn't even reply my emails!"
Pros: "Excellent service, professional staff"
Cons: "the poor headphones and noise make it impossible to understand movies. they should add subtitles also in english movies."
Pros: "The crew were nice and welcoming. Had a lot of movies to watch"
Cons: "Nothing special, usual flight issues."
Pros: "nice food, great service"
Cons: "boarding by bus and stairs; beverages could be colder; snack items selection for purchase could be bigger"
Pros: "Very friendly and helpful staff"
Pros: "Full service company. Better than an average European airline"
Pros: "Loved this flight! I do have to say that the customer service on this flight was amazing and not just for me but for every passenger, the crew was super accommodating and wanted to make sure everyone was taken care of!"
Pros: "It was comfortable and easy. The airport is small and you have to take a bus to the airplane itself. There were virtually no hassles, and the staff was friendly."
Cons: "If you do not know any Russian, it will be difficult. The staff on this flight spoke very little English. Think about it, I was in Siberia. That would be like expecting the flight attendant to speak Russian in Oklahoma. Try learning Russian words for drinks and snacks, that would be a good starting point."
Cons: "It was really, really terrible. The flight was cancel. 5 hours later the second one was cancel."
Pros: "Liked the movie selection"
Cons: "Didn't like my Carry On being checked then lost Didn't like the lack of support and terrible response time Didn't like inability to contact by telephone Didn't like the general unfriendliness of staff Didn't like the food served on the Airplane Didn't like the Crew"
Pros: "USB ports available, frequently serves food & beverages, comfortable economy class seats, pleasant flight attendants, large selection of movies/music. My favorite airline."
Cons: "No negatives."
Cons: "The flight was delayed."
Pros: "The Slippers that was given to us Drinks in the middle of the flight"
Cons: "Food was terrible One of flight attended was absolutely scary Blankets were dirty"
Pros: "Take off and landing were smooth with no delays."
Cons: "Both on the flight to Delhi from Moscow, and on the return flight there was a problem with the AC on the flight. The front part of Economy was hot and people were sitting and fanning themselves because of the heat. a walk to the back of the plane let me learn that the air there was more bearable, so I spent most of the flight standing in the aisle. Not comfortable at all!!"
Cons: "small plane, no entertainment, delayed, bad food, service is mediocre."
Pros: "Food, drink, service"
Cons: "No TV on a 5.5 hour flight"
Cons: "The gate was changed multiple times. Very inconvienient!"
Pros: "Plenty of movie options"
Cons: "I requested to be seated in the two empty rear seats with my friend instead of opposite sides of the plane. This request was denied because they were full and for crew. The seats reminded empty the entire flight - but the seat cushions were placed in the rear for flight attendant comfort. Pissed!!"
Pros: "The crew and service were excellent. The cabin is spacious, and the seat spacing is impressive - even in the regular economy class."
Cons: "No entertainment options at all. Since the aircraft is not equipped with in-seat entertainment, it would be nice to offer entertainment on personal electronic devices over an on-board wifi network."
Pros: "Best flight ever!!!"
Cons: "Mainly food"
Cons: "they have just canceled my flight with out any explanation and put me in another very later. Not even a voucher for a dinner since I would stay from 17:00 till 1:40 waiting at the airport. I was very upset about that."
Pros: "Relatively comfort seats, clean and tidy."
Cons: "Food below average and small portions. Too many screaming children onboard."
Cons: "Crews were terribly unfriendly"
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Pros: "The crew was astounding"
Pros: "Crew were very good."
Cons: "No vegan food available."
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Pros: "More space in business class (777-300) than many other airlines."
Cons: "Entertainment very limited. No adjustable air vents in this aircraft"
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Pros: "Everything! The service was exceptional!"
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Cons: "More options for gluten free food. Always get the same dish"
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Cons: "Couldn’t understand announcements"
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."
Pros: "The crew was very careful"
Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Cons: "Missed the flight due to late landing from earlier connection"
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Pros: "My seat"
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "Onboard crew was friendly. Dinner was good"
Cons: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Cons: "Leg space."
Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "Super fast boarding and smooth takeoff"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Cons: "My baggage was broken"
Cons: "The air France flight was overbooked and we had been in standby until the last minute"
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "Great people"
Cons: "It was an hour late"
Pros: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Cons: "Food and coffee were cold. Service on AF is getting worse."
Pros: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Cons: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Pros: "quick flight 10 min ahead schedule"
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Pros: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Cons: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Pros: "Warm and elegant service"
Pros: "All was excellent"
Cons: "Headphone jack had something broken off in it, so no entertainment. Food was plain chicken with plain potato and plain carrot"
Cons: "No comments"
Pros: "Friendly crew, good food, lots of free drinks."
Cons: "Flights seem to be delayed every time we fly LOT. Flying out of Warsaw, crew did not communicate that we'd be traveling to the plane by bus, which led to very long lines and a delay in takeoff."
Pros: "Nothing! Filth, tight space. Terrible, smelly bathrooms."
Cons: "A faster boarding"
Pros: "Crew was nice."
Cons: "Seat not so comfortable."
Pros: "Not a good experience rescheduling . The airlines and agents seemed to have formed a nexus to strip customers of money ."
Cons: "Fix this no cancellation and no refund nonsense . Plans change . And stop the charade of allowing changes but not really coz the change fee are so high and the process is super painful so that customer may drop the idea altogether"
Cons: "More cofffe"
Cons: "I’m not in Chicago I’m still in Hungary"
Pros: "due to the weather flight was delayed, crew handled it extremely well"
Cons: "The crew was rude."
Cons: "The flight was delayed about 30 minutes"
Cons: "All flights were delayed. Terrible service all around."
Pros: "Overall it was a good flight"
Cons: "small plane, tight seats, noisy."
Pros: "Comfortable seats"
Cons: "No TV monitors. 1-hour delay both trips."
Pros: "It was a short, quick, pleasant trip."
Pros: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Pros: "Everything overall"
Cons: "Nothing in specific"
Pros: "Arrived on Time"
Pros: "The plane was on time, friendly crew"
Cons: "Lost an hour changing planes."
Cons: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Pros: "The flight was on time and the crew was great"
Cons: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Cons: "They lost my baggage"
Pros: "Getting off the plane"
Cons: "At the LOT checkin counter at KRK, they had one counter open for a full flight to Warsaw. They waited until 15 minutes before schedule takeoff to open up additional counters causing panic and stress for everyone on the flight. Several people missed their connections because of this. Meanwhile LOT had extra employees sitting in the travel assistance office next to the line doing absolutely nothing. It demonstrated very poor utilization of resources. I will absolutely avoid flying with them the next time I go to Krakow."
Cons: "No free alcohol"
Pros: "nice clean aircraft"
Cons: "they did to run late and lost my bags on both occasions i flew with them."
Pros: "Smooth flight, polite employees, quick, comfortable. A decently good flight in my opinion. I did make it to my destination safely :)"
Cons: "Lot charged us a baggage fee, even though when I checked their baggage policy online it started that I was allowed one check I'm up to 23kg and one carry on for free. I even showed the guy the policy and he still denied me. False advertisement at its finest, you know what can happen to a business that has false advertisement.... Right?"
Pros: "A pillow..."
Cons: "Hughes delays"
Cons: "It was connected flight and was delayed had to run through the entire airport with no chance to buy a butltle of water. I'm over 60 years old and this was horrible. The flight and crew were excellent."
Pros: "Fast boarding time and fast departure"
Cons: "Nothing to comment"
Cons: "Long and hot wait in the transfer bus (you have to take a shuttle to the gate."
Pros: "Polite and friendly staff and crew."
Pros: "Flight was without delays"
Cons: "Baggage was extra cost"
Pros: "Confortable flight, pleasant crew, would definitively fly again."
Pros: "They had a overbooked flight I volunteer to give way my seat didn't ask for any money and return I lost my seat that I pay for it with no refund!"
Cons: "Lost my seat that I pay for it after volunteer to help!"
Pros: "On time and a comfortable flight."
Pros: "LOT offered to check my bag all the way through my trip to MLX from Krakow."
Cons: "1. I was never told my ticket didn't include a free checked bag. I checked twice on LOT's website and it said I was allowed one. When I got to the airport at Krakow, the less than professional staff told me that my ticket was the kind that didn't include. I said I was never given the option to get a ticket with/without a bag for free and they basically told me I was lying. I didn't feel like arguing and paid for the bag. Kayak didn't mention or made me aware of my "kind" of ticket. Either Kayak makes consumers aware of this or LOT shouldn't be posting their flights on Kayak. 2. I flew Eurolot, "A partner of LOT" and not LOT. It should also be CLEAR what it is one is flying."
Cons: "Flight late Seats uncomfortable"
Pros: "Very friendly and helpful flight crew."
Pros: "very good all"
Pros: "Unlike US Airlines where they do nothing on a short flight, they served a snack and drink on a 40 minute one."
Cons: "I have no negative comments."
Pros: "I guess the plane could have been cancelled, so I should be happy with that."
Cons: "Both planes were late taking off. My wife and I both checked our backpacks, her's made it, mine did not. If my bag comes in they will not deliver it unless someone is there to sign for it. That doesn't work well as we are on vacation and have plans/appointments to be out all day. I'm not sure if I'll ever see my bag again. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."
Cons: "Over 45 minute delay going from Krakow to Warsaw with only a scheduled 1hr35m layover to get connection to JFK. Just made it!"
Cons: "Food could have been better than just sugar wafers."
Pros: "Professional, helpful crew. On time. Efficient."
Cons: "Lengthy boarding by bus."
Cons: "Better reading material"
Cons: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Pros: "Clean and neat aircraft with nice crew"
Cons: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Pros: "Nice stuff."
Cons: "Probably teleportation?"
Pros: "Clean airplane nice pretty stewardess in short dress."
Cons: "Probably private jet whit hot tub."
Cons: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Pros: "We made it safely to our destination."
Cons: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Cons: "One Toilet for a full plane with 150 passengers...."
Pros: "Arrival in time"
Cons: "Compartment for hand luggage was full, no space"
Pros: "Big space to front seat"
Cons: "offer drinking water"
Cons: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
Pros: "Very nice plane and we left on time and the flight was very smooth."
Pros: "flight crew was amazing."
Cons: "Boarding was poorly handled by airport staff"
Cons: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Pros: "It was a fairly ordinary flight"
Cons: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Pros: "Simple no frills airline"
Pros: "Efficient boarding and disembarking."
Cons: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Pros: "Crew were efficient and friendly."
Cons: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Pros: "Absolutely nothing"
Cons: "Flight was late"
Cons: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Pros: "Modern airplane"
Cons: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Pros: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Cons: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Cons: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Pros: "Newer plane for this stretch."
Pros: "Newer plane."
Cons: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Cons: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Cons: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Pros: "Quick boarding, pleasant crew"
Cons: "Small propeller plane with very limited room, no in-flight service,"
Pros: "Pleasant crew, efficient boarding, flight was on time"
Cons: "No in-flight service"
Pros: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Pros: "On time boarding and departure. Clean plane and friendly staff."
Cons: "Nothing, all was good."
Cons: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Cons: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Pros: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Cons: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Cons: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Cons: "paying for water!"
Cons: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Cons: "Who charges for coffee, jeez"
Pros: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Pros: "It was very easy to print boarding pass."
Cons: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Pros: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Cons: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Cons: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Pros: "Friendly crew, tons of meal options, good price."
Cons: "Checked in luggage is only 20kg, there's no entertainment in flight."
Pros: "New Planes, crew"
Cons: "Entertainment cost !!!"
Pros: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Cons: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Pros: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Cons: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Pros: "The flights were on time, and the Riga airport was efficient."
Cons: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Cons: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Airlines flying from Poland to Dubai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Poland to Dubai
Masks required on board, masks provided on flights from Poland to Dubai
Social distancing seating
Middle seats unavailable to book on flights from Poland to Dubai
Testing for antibodies, testing for symptoms for flights from Poland to Dubai
Waiving of change fees. Search flexible flights from Poland to Dubai