Daily cleaning, installation of cabin HEPA filters on flights from Italy to Dubai
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Scores according to KAYAK customer reviews
Pros: "i like the service"
Cons: "water free"
Pros: "The flight was fine"
Cons: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Pros: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Pros: "It was enough fast"
Cons: "Too much money for nothing service."
Pros: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Cons: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Cons: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Cons: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Pros: "It's the cheapest you can get"
Cons: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pros: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Cons: "6 hours delay due to bad weather."
Pros: "Budget friendliness"
Cons: "Flight was over booked"
Pros: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Cons: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Pros: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Cons: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Pros: "I did not had a seat"
Cons: "I did not had a seat"
Pros: "On time without any delay"
Pros: "Kind stevards clean plane no delay"
Cons: "More comfortable seats but this is low cost company :)"
Pros: "The crew was really nice"
Cons: "1h30 delay for no specific reason is unacceptable"
Pros: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Cons: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Cons: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Pros: "Easy to book. Comfortable flight."
Cons: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Cons: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Cons: "You have to inform the customers, that company needs you to have a visa"
Pros: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Cons: "Everything was good"
Pros: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Pros: "There wasn't any delays, perfect landing"
Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Cons: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pros: "Maybe the food selection and the price of it."
Cons: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Cons: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Pros: "Crew very friendly."
Cons: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Cons: "So cheap."
Cons: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
Pros: "Cabin Crew and Pilot did their best"
Cons: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Pros: "Wizzair suggestion to compensate us"
Cons: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Cons: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "Actual in-air flying experience was smooth."
Cons: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Cons: "Long wait in line to get on the airplane, No bathroom availability!"
Pros: "Nice new plane and caught up time even though it was late leaving left Luton late"
Cons: "Left late"
Pros: "Crew were average"
Cons: "Everything was a disaster. Late and very uncomfortable"
Pros: "They charged me for not checking in 3 hrs prior and didn't really make that clear before when I purchased the ticket. Even if they did, I never seen a airline do that. It's a borderline scam. Then the flight attendant continued to swipe my card when it was declining since I had restrictions on it. In which in return had my card shut off. Never will I fly Wizz Air again."
Pros: "I put on my VR goggles and noise cancelling headphones as soon as I was allowed to and I watched 3D movies during the whole flight."
Cons: "There were too many announcements about food / things Wizzair tried to sell me, it would be best if they'd leave us alone until the end of the trip."
Pros: "The flight arrived in KEF even faster than predicted"
Cons: "The boarding was late"
Pros: "Great price, excellent service."
Cons: "The size of the free cabin bag - too small"
Pros: "Getting out of the plane"
Cons: "The crew (starting from "Julya" at customer service) was rude. Some of the with terrible English. The size of "small carry on baggage" is RIDICULUS I tried and tried on line, but was never able to do the check in and I had to pay for that and a small luggage. Worst trip of the year."
Pros: "On time at least"
Cons: "Very cramped flight. Left waiting a long time on the stairs before boarding."
Pros: "Loved the food in the business class and the crew was awesome."
Cons: "Boarding was chaos, overcrowded. They at least should give priority for business class ticket holders, and have some form of boarding criterial"
Pros: "I like the the plane ride. Even though it was economy class the place was clean and good customer service"
Cons: "The food wasn’t great and I was assigned to a emergency exist seat without any consent"
Cons: "Terrible service and airline is unclear about services airline provides. Lots of hidden fees"
Cons: "Seat was changed during boarding"
Pros: "Flight was on time. Helpful crew."
Cons: "Poor food."
Pros: "Nothing special .No frills airlines"
Cons: "No food and ridiculous cost for checked baggage"
Cons: "They don't give a help"
Pros: "The UIA crews were very kind and attentive, responding to passengers in a matter of time :-)"
Cons: "Nor meals niether snacks of any kind, it was understandable due to extra expenses and economical issues the Airline faces. But I am sinserely appreciated UIA, its kind crews as well as Airport Boryspil Airport. Wish them all the best and success! I hope see you all on board soon :-)"
Pros: "Economy class seats were comfortable. No complaints there."
Cons: "Boarding process was a nightmare. Treatment of handicapped passengers (my wife included) by the ground crew was disgraceful. Disorganized, curt, accusatory, and simply mean-spirited. Once on board, the flight crew had none of those same behaviors. However, a couple with a baby (sitting in the exit row just behind the cabin separator) wanted to set their baby in the attachable baby basket, which usually mount into the cabin separator. They were told the basket wasn’t on board, then that it was, then again that it wasn’t, and finally that it was a safety violation to have the baby there so they’d have to move seats (there was apparently no 5th oxygen mask for the baby in the center seats in case of emergency). They were forced to move to another row once in flight. The food was comparable to 1990’s food on American or Delta Airlines. Foil-wrapped mush, regardless of the contents. The state of the plane was pretty deplorable. A Boeing 767, it’s gotta be on its last legs. Beige tape held corners of the walls up. TVs at the front of the cabin played a recent film in far too grainy a format for a modern film. The sound was inconsistent and scratchy. All in all, it was panic-inducing, stressful, and poorly managed."
Pros: "Crew was great, attentive, polite. Boarding for priority was quick and easy."
Cons: "Uncomfortable seats, poor entertainment system, seats were so bad, a heavy passenger could not stay in business class on take off and landing as his seat was falling back. He rode in my lap most of the way."
Pros: "Free water on board,"
Cons: "Luggage fees. I email notification about checking in options."
Pros: "Crew was fantastic - very accommodating"
Cons: "The seats did not recline as well - so for such a long flight, your legs are still dangling down-making it uncomfortable. Looking forward to trying business class on Ukraine Air's new 777"
Pros: "New plane. Comfortable. Good service."
Cons: "Complete chaos during flight registration."
Pros: "Pretty neutral"
Cons: "Pretty neutral - delayed an hour but whatever"
Cons: "See above"
Pros: "Friendly. On time"
Cons: "Check in system and separate purchase of checked baggage is a bit strange and not intuitive"
Cons: "Very uncomfortable and food pretty bad... no free alcohol and limited entertainment (they show films overhead) would avoid if you can... but you do get to your destination."
Pros: "The plane was clean and the crew was v competent. We landed safely."
Cons: "The plane is an older model, nowhere to charge a phone. They showed movies on screens over the middle seats. When we took off it was so choppy I thought we were going to crash or have to turn around. Landing was also rough and left me nauseated for the first time in years. We took off late and landed late."
Pros: "I like it was 1 hour trip only."
Cons: "Was offered to pay 13 bucks to check in at the airport or to do it online muself. Not too sure if any other company offers that "service" Disrespect to their clients. Plus they lost my luggage and offered me to pick it up my self after 5 days. Is ok just 50 miles trip both ends on a taxi. Delivered it themselves onbthe 6th day."
Cons: "NOT ENOUGH CHOICE ON THE MENU"
Pros: "I liked the price and the times of the flights. I also like that they allow 2 checked bag weighing 50 pounds and under."
Cons: "The planes are old from the 70s 80s...There is very little leg room, no over head compartment space. i had to check my carry on, there was no more room."
Pros: "everything was really good thanks"
Cons: "When I bought the tickets, there was a written disclosure that additional baggage fees might apply. They provided a link to the airline site that listed baggage fees and the first bag (up to 50 lbs) will be free for the economy class ticket. However, at the check in I was told that I have to pay extra for each piece of luggage ($50). It wouldn't be a problem had I known that from the beginning. KAYAK let me believe that I'm buying a regular fare ticket and would be allowed a first piece of luggage for free."
Pros: "It got me to my end destination and was pretty on time. Typical plane for a short flight."
Cons: "You had to pay for everything that was not water (even coffee cost extra). Staff were not very friendly and plane not well kept."
Pros: "The crew did their best"
Cons: "Everything was terrible"
Cons: "There was no organized way to get on the aircraft. Lines and Queues were not used nor respected. I found this to be a problem on all 4 flights. Overall everything went well."
Pros: "the service was very good- good job, UIA!!"
Cons: "These business class seats were not opening to a full bed, this is ridiculous! Also, there was more than 5 hours delay between the flights, all passengers were waiting for the big group that were late for connection. Why on earth did we pay with our time at night for the airline troubles ? I would not consider this airline again any time soon."
Pros: "Everything was OK except at frankfurt it took 25 minutes to get from the plane into the terminal. FRA airport operations was VERY VERY slow and seemed quite inefficient. I assume UIA does not have access to a gate and jetway at FRA, but the transfer from plane to terminal added about 25% more time to the overall trip time."
Cons: "poor customer service"
Cons: "Newer plane with TV on the back of the seat."
Cons: "Flight attendant should smile and must be educated to say thank you and when giving the change to speak with costumer not to put on table !!"
Pros: "Staff and flight quality"
Cons: "Very hot in the plane and relatively limited space"
Cons: "They lost my baggage!!!"
Pros: "I enjoyed most of the ride comfortable and fun"
Cons: "In the first hour of the flight the stewards violent tapped me awake for random reasons and the movies where boring also take off and boarding was both off schedule"
Pros: "Not much. UIA is like Frontier Airlines in the USA...bottom of the barrel...totally no frills...simply cattle cars moving people around like trucks move pineapples around. Ukrainians are used to this sort of thing - but you might not be if you're a foreigner."
Cons: "Bought two RT tickets with baggage fees included from Kiev to Prague...and was not charged a baggage (or any other) fee on the way out. Had no other problems in any other respect either. However, on the way back to Kiev from Prague I WAS charged a baggage fee...by an "agent" that UIA uses to check-in its passengers in Prague...and it was not a small (or normal) baggage fee either. Rather, it was 50 euros per bag ($110 US dollars) in total for two under-the-allowed weight and size bags. OUTRAGEOUS!! I paid the fee with my Am Ex card and when I complained to Am Ex they froze the fee instantly. I think this "agent" will lose by the time all the dust settles. My point is this: BEWARE when you use UIA outside of the Ukraine...because it employs clearly unscrupulous agents."
Cons: "the flight was delayed for 8 hours, and I didn't get any reimbursement for that"
Cons: "bad food"
Pros: "Roomy seats. Flight attendants were very friendly and constantly checking on us. Food was good. In flight entertainment was also good."
Cons: "Flight was delayed for 4 hours, dull waiting in airport. They gave us cold awful food while we waited."
Pros: "On time"
Cons: "Charged for checked bag"
Cons: "It is the warst airline that I have ever met. Old dirty plane. No food"
Cons: "That you can only take 1 luggage when i fly with you guys all the time they made me pay an extra $110 for 1 little stupid luggage and didn't respect me at all gave me the worst seat possible didn't want to help me. Im a good customer by you guys you dont want to loose that."
Pros: "Stewardess were polite and kind"
Cons: "Cabin far too hot. Plane was old and showing its age."
Pros: "Flight staff were friendly and hard working. Although it was raining the pilot did a great job on take off."
Cons: "Comfort was a bit on the low side. No entertainment besides a magazine."
Cons: "They only serve water for free. The check in and boarding process was disorganized"
Pros: "We enjoyed this leg, also. The food was unique, but tasty. The airport restaurant in Kyev was super cheap. The most amusing thing was the comment which the flight attendant made to us as we were exiting the plane in Dubai. She said, "Good luck!" The flight attendants are all young and pleasant. Arriving in Dubai at 2 am after flying all day was a stretch, as we did not get a hotel and the cruise ship did not start boarding until after 11 am. We hung around the airport. It was a very cost effective plan, but we were tired. The flight was inexpensive."
Cons: "We don't speak Russian, but most announcements were also in English. At the airport in Dubai after we get off the plane, this guy comes up to us and says, "Do you need a taxi?" We did, so we start following him out toward the parking garage. I asked him how much and he says, "120 Euros.' Then, he starts walking further away from the terminal. "It is a limo," he says. As we walk some more, I said, "Where is this taxi?" He points in a vague direction away from the terminal. There do not appear to be any limos in this direction. I look back at the terminal where the official looking taxis are lined up. He says, "Only a little further." I said, "I don't see any taxi." And we turned right around and walk back to the official taxi stand. It was a good thing, too, because the taxi ride to the cruise ship only cost 35 Euros."
Pros: "Cost, friendly service. Exotic language, but all announcements repeated in English. The flight was on a B737-800, which is fairly new. The airport in Kyev seems to be run by a private corporation. There were not a lot of flights coming and going. It was like being in Toledo, OH, except for the language."
Cons: "Wish we could have had more time in Kyev. There was no movies or music on the plane."
Pros: "My husband and I had a 15 hour layover in Ukraine, we decided just to wait it out in the airport, we were very happy to find such a clean, safe and lovely people. Restaurants and stores were open all night, free wifi, we found a comfortable room with couches... what an amazing airport and flight, crew was very friendly and helpful, we were given so much to make our 10 hour flight to Italy as comfortable as possible, truly a great airline over all."
Pros: "on time"
Cons: "the food"
Pros: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Cons: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Cons: "The seats more comfortable."
Pros: "Service, food and entertainment."
Cons: "Comfort. Flight was cramped."
Cons: "the chairs are very uncomfortable for a early morning flight.. do not recline. i am not big at all.. im 154cm and 60 kg.. the chairs killled my back and next... i just wanted to sleep."
Cons: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Cons: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Pros: "The crew was good and smart"
Cons: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Pros: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Pros: "No different than other airlines as far as airplane goes. Crew was OK."
Cons: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Pros: "The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment"
Cons: "Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed."
Pros: "Really easy experience - friendly, organized, on time and a great price!"
Cons: "The boarding Schdule"
Pros: "Cheap price with basic seats but all in good order and plenty of leg room"
Cons: "The check in processes was very very slow"
Cons: "As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case."
Pros: "The flight was ok"
Cons: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Pros: "I arrived alive!"
Cons: "Service was poor, plane was hot, not my best flight experience by far"
Cons: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
Pros: "Friendly crew. Pretty much on time departure. Comfortable."
Cons: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Pros: "The price"
Cons: "The mass"
Pros: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Cons: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Pros: "The price"
Cons: "The seats"
Pros: "was not full so had some space"
Cons: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Pros: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Pros: "price good -- and it worth try again -- get more from this price"
Pros: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Pros: "The flight was delayed, presumably due to weather conditions"
Pros: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Cons: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Cons: "Flight got delayed Grumpy crow Seats not comfortable"
Cons: "Old plane"
Cons: "Plane was hot, ground staff were rude, airport outside of Istanbul is one of the worst I've ever seen."
Pros: "Crew was very nice. Seats were comfortable."
Cons: "Plane was HOT. It must have been 24 degrees or more the entire flight. I turned the fan on full but it was useless. I was hot uncomfortable and sweaty the entire time I was on the plane. Made what would otherwise have been a short and enjoyable flight extremely unpleasant."
Cons: "the flight was delayed without telling us why we were late from our next flight"
Pros: "The flight itself went smoothly"
Cons: "I expected to atleast get a glass of water"
Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Cons: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Cons: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Cons: "At check in staff did not know that I had 20 kg baggage allowance"
Pros: "Flight was on time and luggage arrived. No problems!"
Cons: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Pros: "nice flight"
Pros: "Was first to check-in and received exit-row seat with its extra leg-room."
Cons: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Pros: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."
Pros: "They got me to my destination... eventually"
Cons: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Pros: "It was a fast flight, flights have a low bar for comfort and food. The seats were fine and I slept through the flight so I cannot comment on the food but everything was clean and the staff was polite. The style of the aircraft is what shocked me. It seemed modern and almost like they hired an interior design person for style not function."
Cons: "The flight was delayed. But hey, that happens with flights"
Cons: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Cons: "There was no entertainment and no food"
Cons: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"
Pros: "Delay in Kuwait Airport for 1,15 hours,caused missing our connection in Istanbol Airport to Trabzon and a delay of 7 hours.."
Airlines flying from Italy to Dubai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Italy to Dubai
Masks required on board, masks provided on flights from Italy to Dubai
Social distancing seating
Middle seats unavailable to book on flights from Italy to Dubai
Testing for antibodies, testing for symptoms for flights from Italy to Dubai
Waiving of change fees. Search flexible flights from Italy to Dubai