Daily cleaning, installation of cabin HEPA filters on flights from Florence to Dubai
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 10h 10m
Most visitors from Florence need to provide a negative COVID-19 test result and/or quarantine to enter Dubai.
Read more about travel restrictions for Dubai
Visitors from Florence are not required to quarantine after entering Dubai.
Visitors from Florence must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Dubai.
Current regulations for vaccinated travelers to Dubai: most visitors from Florence may enter Dubai but may still need to provide proof of negative COVID test.
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Traveler Healt Declaration
Masks: Required in public spaces and public transportation.
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Scores according to KAYAK customer reviews
Cons: "Better choice of movies and classical music"
Pros: "The airline is top notch and treated you great like it should be."
Cons: "The sears where a little tight but not bad and the movie options were ok not great."
Pros: "About as good as they come."
Pros: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Cons: "The whole experience was positive."
Pros: "I was in business class and it was great. The staff the food and the seats were awesome."
Cons: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."
Pros: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Cons: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Cons: "Missed flight. Misplaced checked bag. Filed complaint with Swiss."
Pros: "The crew was terrific and friendly as I expected."
Cons: "I have no other suggestions here since I'm pleased with the flight and services."
Cons: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Cons: "Poor desk service Food at breakfast A joke"
Pros: "Cabin cleanliness isgood"
Cons: "Food is bad"
Cons: "Pleasant overall experience"
Pros: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Cons: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"
Pros: "Nice crew, lot of space"
Pros: "Good, in-flight entertainment"
Cons: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Pros: "Customer service excellent even though I was in the economic class they made me feel first class!"
Cons: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Pros: "Efficient, excellent staff and service, beautiful plane"
Cons: "There was a nearly impossible connection time in Zurich."
Pros: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Cons: "Entertainment system was not working"
Pros: "The crew and flight"
Cons: "No airconditioning while waiting on the shuttle bus to the plane"
Pros: "Missed this flight because the first one was late"
Pros: "The crew was very attentive and friendly. For the price the seats where comfortable."
Pros: "The booking to a new flight was seamless."
Cons: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Pros: "The food was the best I’ve ever had in a plane"
Cons: "Sound quality for the films was awful"
Pros: "Fast flight and crew was amazing."
Cons: "Seats are terrible. Food is just ok, could me better, I remember 2012 when I was flying first time with Swiss (same route), food was excellent and seats were much more comfortable. I’m thinking to get back on Turkish Airlines although the trip is much longer, they are much better in both above mentioned segments."
Pros: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Pros: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Pros: "Very short flight so little to write about."
Cons: "We've got no complaints."
Pros: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Cons: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."
Pros: "Very comfortable and attendants were very attentive."
Cons: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Cons: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"
Cons: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Pros: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Cons: "Nothing to complain about"
Cons: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Pros: "The service is the best!!! I enjoyed everything!!"
Pros: "The Crew was wonderful."
Pros: "Very little"
Cons: "I paid extra for seat selections and then they did not give me those seats."
Pros: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Pros: "Food and entertainment"
Cons: "Mobile app wasnt working for me"
Cons: "Through no fault of the airline, there was a strong thunderstorm that delayed our flight. Little information was provided about the situation. It was obvious that we could not fly in the storm, but we were not informed about the likely departure time. The reason I gave a poor ranking is that my suitcase/pack must have been left out in the downpour on the top of the pile so all of my clothes were extremely wet when I reached Boston. The bag itself was wet so it was not a case of something leaking in the bag. I have had to wash all of the clothes and iron them."
Pros: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Cons: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Pros: "The chocolates shaped like soccer balls. The fantastic icecream"
Pros: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Cons: "While waiting for boarding I overheard a young woman, who was traveling with several companions, screaming to her mother on the phone that she and her friends had all gotten bedbugs and were in agony! She was making plans to leave all of her bags in the driveway when she got home. I discretely let boarding staff know and was told there is nothing they can do about it. They also cannot change my flight, or my seat, in the event that I am seated next to the person with the issue. They did give me a bag in which to place my carry on before storing it overhead. But once on the plane, I realized that my checked bag would be thrown in with everyone else's. In addition, I had forgotten to preorder gluten free food. The airline had nothing gluten free to offer me on a prolonged international flight and did not even offer to produce any gluten free snack (peanuts? cheese?) to tide me over. My luggage is still sitting in my car awaiting a process. However, in the unfortunate event that it has come into contact with bedbugs it may be too late :("
Pros: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Cons: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."
Cons: "No room and very hard to get t your seat"
Pros: "Quick flight, nice crew"
Cons: "Snack options"
Cons: "The entertainment"
Pros: "nice crew"
Cons: "old planes with bad seats and no chargers or entertainment"
Pros: "Crew was the best ever."
Cons: "Space is always an issue on super Kong flights, so any improvement for these 11 hour flights would be great. A place to stretch somewhere?"
Cons: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."
Pros: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"
Pros: "Worst ever"
Cons: "Poor service"
Pros: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Pros: "Short flight but staff very attentive, food good."
Cons: "Good was average to bad"
Cons: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."
Pros: "Great ride in a big plane!"
Cons: "Flight was late and it seemed like every time we turned a corner we had to go through security again! Leg room in economy must be very difficult for a tall person...no leg room!"
Pros: "Friendly crew, on time boarding. Food decent."
Cons: "Wife n I was seated separate; I was assuming management would understand we were travelling together, seat was cramp. Meals was served far apart in timing or closed to landing on last meal."
Pros: "On time - although a long flight I didn’t see the time go by"
Cons: "Over 30 minute delay for an hour flight! Frustrating."
Cons: "Horrible experience. Stranded for 3 hours inside stationary flight, 4 hours in a long queue. Very very poorly managed. I slept on a chair in the cold weather. Atleast make arrangements for bad situations, apparently I was booked on another flight but they made me stand in a 4 hour long queue to find that out. Kiosk outside showed I was put in no flight. One of my worst experiences and rest assured if I’m given a chance I will never choose Lufthansa again."
Pros: "Everything was generally good and normal"
Cons: "Except the plane was roasting and had no vents"
Pros: "The movie selection"
Cons: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."
Pros: "We liked that no one was sitting behind us."
Cons: "Food wasn’t great"
Pros: "Thank goodness the movies were good."
Cons: "Had to wait in 5 lines before someone could check our bags. no organization at boarding time. Just a free for all."
Pros: "I enjoyed how smooth the whole flying went in the Lufthansa plane, also how quite was inside the plane compare to other airlines airplanes. I love the leg room in the plane. I impressed with the level of commitment to take passenger out the airport on time. It has definitely one of the smoothest and nice plane I have ever been so far."
Cons: "The pilot when landing landed too fast and the plane lost its balance for a second but other than that everything was great."
Pros: "Friendly crew, nice food and wine."
Pros: "Nice airplane, good crew, nice bite to eat."
Pros: "a normal coach experience, nothing special or bad about the flight"
Cons: "was not accustomed to walking outside or taking a bus to palne, was kind of ruff due to weather"
Pros: "Every things was perfect Thanks alot for the stuff who served during the flight they were very kind and helpful , this is the first time that I enjoyed the time being in this flight Thank you again"
Pros: "The food, the staff, the plane"
Cons: "Unfortunately my movie screen wouldnt work which bummed me out for the long flight ☹"
Cons: "It was a good flight, nothing I didn't like"
Pros: "Was no flight"
Pros: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Cons: "I'm 6'2 230 seat was tight for me but that is it"
Pros: "Staff, they served a snack on this short flight"
Cons: "Flight was late, having to be bussed to the airplane and from the airplane, prefer gates."
Pros: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Cons: "The tightness of the seats!"
Pros: "phenomenal transfer from one flight to the next, thank you lufthansa"
Cons: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Pros: "Staff was very friendly."
Cons: "Too short of flight for entertainment rating, or food."
Pros: "Lufthansa did put us up in a nice hotel after we missed our connecting flights."
Cons: "While the delays associated with the flight weren't Lufthansa's fault, they could have kept us better informed as to what the plan and potential alternatives were."
Cons: "I am tall and the seats are too close together."
Pros: "The crew was friendly. They offered half a sandwich and drinks which was unexpected (and delicious)for a short flight."
Cons: "There was no negative only positive, two thumbs up....."
Cons: "Crew could be more responsive"
Pros: "Lufthansa was a great experience we got to SFO check in was a breeze it took about 15 minutes, security was also a breeze."
Pros: "Your services and email updates were some of the best in the business."
Cons: "Your website is the least friendly we have EVER encountered."
Pros: "It's a short flight from Florence to Munich so I wasn't expecting a whole lot."
Cons: "The boarding process is the worst on this route. You get on the bus and you wait, and wait, and wait. I get it they want to make sure everyone gets on but I honestly could have walked to the plane twice in the amount of time the bus waited there. I know Florence is a small airport so maybe it has to be done this way but it sucked."
Pros: "The comfort of the seats, though it could have slightly more leg room"
Cons: "Food was horrible"
Pros: "Service was terrific, on time, good food"
Cons: "Cramped seat space"
Pros: "Likes? Food, drinks, courtesy."
Pros: "Generally fine."
Cons: "Requested pre-board due to health reasons and the same person I asked forgot And stopped me from pre-boarding until a friendly reminder. Pre-ordered kosher food and snack given was not kosher."
Pros: "Very positive and responsive crew! A fresh cup of coffee I received when I requested one was delicious. And,one of the crew members made me a cup of tea before they had started serving it."
Pros: "Flight was comfortable and efficient, as expected. The connection was thankfully in the same terminal as the incoming flight. Luckily the passport control area was pretty quiet or we never would have made it in time. I had a backpack only so could go fast."
Cons: "Got late into Munich and ended up with a tarmac spot instead of a gate. Got in late on the connecting flight and literally had to run through the terminal to get to the gate, Then after all of the stress we got on the plane from another bus. That's the bad thing about connecting through German hubs on Liftansa: they make very tight connections and you don't know if they will wait at the second flight to not. I have missed by minutes in the past in similar situations. And no other flight to Dublin from Munich until hours later"
Pros: "The service was good"
Pros: "Crew was nice"
Cons: "Seats had way too little leg room"
Pros: "Good service during flight"
Cons: "Flight was canceled, they rebooked us on a flight from a different city and did not pay for the transportation. Poor assistance to our questions and needs."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Everything works and quick to get to destination."
Cons: "Flight got cancelled"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Cons: "Everything was good"
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "Everything OK"
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Great service"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Easy to board and easy flight."
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Short-hop flight, fit for purpose."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Cons: "suitcase didn't turn up, although connection was quite tight"
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "They were awesome."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Same as above"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Cons: "I missed my flight because of MU"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Pros: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Cons: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Cons: "Flight was delayed"
Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"
Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Cons: "We had a short delay"
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Pros: "Crew was wonderful and welcoming!"
Pros: "Entire trip was easy and comfortable."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Cons: "It was a great flight can’t think of anything"
Pros: "The crew was efficient and friendly. The plane took off on time and landed on time."
Cons: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Cons: "Arrived 5 hours late"
Pros: "Good selection of movies"
Cons: "Not much legroom."
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Cons: "Please see comments above about this flight."
Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Pros: "The service was very professional."
Cons: "Everything went well."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Pros: "Speed, professionalism"
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"
Pros: "Getting there on time despite delay"
Cons: "entertainment had very old media and no recent additions. Crew was not very organized"
Pros: "Great food, pleasant crew."
Cons: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Cons: "Wheel chairs for my ill and aged parents was not provided"
Cons: "Delay over an hour"
Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "quick flight 10 min ahead schedule"
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Pros: "It was a fine flight"
Cons: "no specific feedback"
Airlines flying from Florence to Dubai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florence to Dubai
Masks required on board, masks provided on flights from Florence to Dubai
Social distancing seating
Middle seats unavailable to book on flights from Florence to Dubai
Testing for antibodies, testing for symptoms for flights from Florence to Dubai
Waiving of change fees. Search flexible flights from Florence to Dubai