The entire trip from the beginning was a hassle due to a terrible customer service. No help whatsoever.
Although we were traveling together, the airline seated us separately on both flights. Going from Chicago to Amman I was seated in seat 16A while my husband was placed on the other side of the airplane in seat 17K!!
On the ride back, I was in seat 13A and my husband in 30C!!!!!
Prior to check in and during check in, I was informed that I was not able to select our seats, and that we would just have to arrange seating ourselves once we were on the plane!!
A week prior to leaving Amman my husband called rj and talked to a representative who changed our seats.
I was surprised today that they did not bring the Embrer aircraft. When ever that happens, I am delighted. The RJ Emberer is the worse aircraft configuration.
The RJ fleet is in need to get new aircrafts and an upgrade of their protect is important.
Good service and on time
The leg room is really small so it is a tight squeeze for tall people like us. Would only recommend for short flights.
I was quite happy with the space the seats offered in coach! I stand 6'2" and I was quite comfortable. Even when the person confront of me tilted there seat back I still had room to stretch my legs for our 10h journey home. I was also very happy the ticket I had purchased came with a complimentary stay at the airports hotel and a free meal. This was fantastic considering my layover in Amman was 11hs. It was very clean & the staff were very helpful and polite.
Not having the option of which meal I would like. They just popped down infront of you what ever they grabbed .
We boarded the plane, waitied for an hour and a half needed to leave the plane and board another plane all in a very slow Unprofessional way
The staff was not helpful
The flight ended up landing five hours late many people lost their connection flight
New sparkling clean plane, Great service, Great food! What’s not to like?
The pay to use Wi-Fi was very slow, not worth using.
I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser.
Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!
No toilets in departure lounge! Delay of 30 minutes sitting with hardly any oxygen in cabin thought I was going to pass out. My last flight with Emirates.
The planes are comfortable, the entertainment has plenty of options and plugs for your chargers if you want to use your own. The staff are friendly and very attentive. Emirates understands service. We had one cabin crew (on our flight to New York) named Amor who was was “on it” - attentive, helpful...everything you want on a long-haul flight!
This isn’t Emirates’s fault, but it took over 45 minutes (after we had come through passport control) for the bags from our flight to come out and we almost missed our train into Milan. But that is the fault of Malpensa airport.
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