Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Udaipur
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Scores according to KAYAK customer reviews
Pros: "Nothing. Aircraft was old. Entertainment system wasn't working well. Flight attendants didn't seem to care much about service. They didn't even notice or come to my location when I turned the flight attendant light on"
Cons: "Entertainment system needs to be fixed. Couldn't even charge my phone. Aircraft needs to be upgraded. It's too old. Flight attendant's need to be nicer and attentive."
Pros: "Crew was very polite."
Cons: "Seat was uncomfortable. PA system was inaudible. Plane smelled unpleasant. Waited on the tarmac for 45. Waited for checked bag for 45 minutes."
Cons: "Flight attendants that do cater your needs"
Cons: "The food option can be better."
Cons: "Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!"
Cons: "Never ever travel by this airline. The flight was delayed by three hours and no one at the at airport was available from Air India to at least tell us when it going to fly.Despite having a business class ticket we were made to stand for three hours and no reason was given for the delay. No question"
Cons: "Entertainment didn’t work, seat was broken"
Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"
Cons: "I was travelling with my 9month old baby and crew wasn't accommodating at all. They wouldn't give me hot water for making milk for my kid, wouldn't let me hold her in baby carrier (WHICH IS ALLOWED) and weren't helping me AT ALL."
Cons: "The tv audio was not working and non of the crew came to see if it could be fixed."
Pros: "Flt on time Boarding easy Seats comfortable Few changes and I would love to fly again"
Cons: "Bad food Seat covers dirty Serving crew too loud and talkative Bathrooms messy Crew locked a few bathrooms Long lines outside the few bathrooms that were Open"
Cons: "Except food, rest everything needs improvement."
Cons: "We missed the connecting flight. So they said we have to wait til tom. We booked another airline for 180 cad two of us. And they wouldn't refund that flight or flight we missed. They said they have to wait two hours before the flight in order to see if we have a spot. We said we can't wait there's room now. We had a hotel booked that cost me 350cad a night they were going to refund it. And we only had one full day to see the city before we flew out. So we were only their two nights. Worse service ever. They said since we didn't book directly through them we couldn't get a refund. I think this is worse service ever had since both airlines we booked form Kathmandu was through air india. I will never fly with them again. And I travel alot."
Pros: "Crew was helping, leg space was good and food service was very good."
Pros: "The landing was good"
Cons: "Dirty plane, dirty blankets, entertainment system didn't work on most seats.... The crew couldn't be bothered..."
Pros: "i have never flown before so i was very surprise that all the staff was very good and very helpful. i have told my family and friend what a good Experience i had"
Pros: "Very good intertatement"
Cons: "Food for without spicy India air all food have spicy and chilly"
Cons: "Air India didnt let me on the plane from Bagdogra to Delhi saying I was late eventhough I arrived 1h15mn earlier. I had to purchase a new ticket on Jet Airways to Delhi. Once in Delhi Air India refused to let me on the plane to Dubai saying because I didnt use the Bagdogra - Delhi ticket - and asked me to re-purchase a new ticket! what a joke Air India is!"
Cons: "Travel was not comfortable and the food during entire 16 hr travel was horrible. I could not eat anything except tea and coffee. I usually not a complainer about my travel. I always travel by Air India. But past couple of times the quality of food has declined a lot and I thought I should inform about it. Also the AI crew was unprofessional. They were talking in their local language. They should also pay attention to their appearance. Thank you."
Pros: "Service in business class, access to Virgin Atlantic lounge in Newark and GVK lounge in Mumbai."
Cons: "Air India should update business class seats to math that of competitors. Also in flight entertainment needs a good refresh."
Cons: "Air India cancelled my trip without any recourse or help re-booking. I had to take a flight at a later date and re-book before the refund was even issued."
Pros: "Flight on time, good meals"
Cons: "No inflight entertainment"
Cons: "Food was very bad"
Pros: "Improve the toilet (very dirty) Food as in breakfast was very bad especially fm Dehli to Birmingham Asking for help not helpful Should offer more snacks bse when we don’t like the food or hungry or food does taste good it will help passengers"
Cons: "Toilet and food (breakfast) No refreshment food I will never want to try Air India again seriously!!!"
Cons: "Food was not given on time."
Pros: "Crew was good. Food was nice."
Cons: "Boarding by row is a joke. It is open season thought they call for boarding back to front. Plane was decrepit looking and not properly cleaned between flights."
Cons: "Horribly uncomfortable plane. The seats are worse than economy in a US airlines plane"
Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"
Cons: "the TV was out of order"
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Pros: "Leg space"
Cons: "Seat color selection, flight map not working"
Pros: "Service good"
Cons: "All good"
Pros: "Nothing at all"
Cons: "Lazy, uninformed and rude staff. Flight 8 hours late. I booked this by paying extra because it was a direct flight, but they changed it anyways because they just do not care. And this is my 5th and last time traveling g by air india, I'm not renting just because I faced this once, I have faced this 4 times. You think united airlines is bad, then you have never traveled in airindia."
Pros: "Nothing great about this flight. Seats were not clean."
Cons: "Seats are not great Could sure use better maintenance."
Pros: "The flight was on time, well organized, and a quick boarding/departure. Thank you to Air India for a good flying experience."
Cons: "The plane was a bit dirtier than others (with stains on the carpet and the pillows a bit stained) but aside from that it was a good flight."
Cons: "I doubt we'll fly Air India again if we have any alternative."
Pros: "Food is always the best but everything else is a big question mark."
Pros: "Direct flight. No waiting at EWR in customs."
Cons: "long lines in security. Very slow."
Pros: "Around 10:30 am passengers on my flight who did not have any checkin luggage were offered an earlier flight, which was excellent and quick thinking."
Cons: "It was Boghi in Chennai on the day of my travel unfortunately and smog filled the air reducing visibility for all. The flight was originally scheduled for 9:30 AM and was, understandably, severely delayed even by the time I arrived at the airport. It would be ignorant of me to fault the airlines for abiding by safety regulations enforced by ATC. The execution of the plane transfer could have been far better. I strongly suggest that a procedure is written to reduce stress for all parties involved in such situations. It seemed quite unprofessional as there were passengers waiting, confused about what to do next as we weren't given clear instructions on how to transfer terminals, go through security checks, and acquire the appropriate boarding passes. While the air india employees were agile in their actions, they were visibly uncertain, which did not inspire confidence in us passengers. Once I had boarded the alternate flight, I was appreciative, but I strongly suggest that for everyone's sake a precedent is set."
Pros: "Crew was helpful and professional. Food Was good."
Cons: "Flight carrier is very old. The equipment, There is no TV Music for entertainment. The toilets are just 2. The exhaust system is not effective enough for foul smell to be sucked out of the toilet. The Aircraft is very old and needs to be upgraded. The toilets were at the end of the aircraft so every service was interrupted by people wanting to use the washroom. If the service will tale 1 hour out of 2 and half hour flight you cant expect people not to go to the washroom. An elderly gentleman was asked to sit on the crew seat near emergency exit. It was difficult for him to eat. A group of 7 people and were separated in seats and they were not handled properly as they created a chaos in the flight. They were a big disturbance to all."
Cons: "Plane interior was pretty worn. Seat components falling apart, carpet really dirty. Main door gasket falling off. They were cutting it off as we boarded!!"
Pros: "I was pleased with the free blanket and pillow, however it was hard to get sleep when the pilot kept interrupting to tell the cabin unimportant information every 30 minutes for 8 hours. Entertainment selection was sparse and food was dry. The crew however was incredibly responsive and helpful."
Cons: "The noodles and paneer/tofu served on flight smelled rotten, and I couldn't dare to taste it. The cake was okay."
Pros: "There is nothing to like only non stop flight bom to ewr"
Cons: "Rude attitude staff . Food v don't need 3 times 2 times proper n good food enough one time proper coffee n tea v need . Air India should think about staff . Internationally our brand name is going low because of staff they r not responsible. Entertainment there is no regeional movies old movies that to one movie r two compare other flights it is 0. Please go to privatisation otherwise this brand never change air India always in loss. Bathrooms more than worste . Head phone won't work . It's a hell man but because of easy traveling v choose AI, govt should think about this flight attendants old n rude fellows. They r not friendly m a frequent flyer trust me officers . This is the time u should think iam a film actor from AP ."
Cons: "Online check-in didn't work; physical check-in process was exceptionally long. No beverage service on the flight. Took 6 hours to find out they had some sort of cart in the back that you could visit for drinks. No diet soda at all, and the soda I did get came in a dirty can. It looked like it was covered in dirt or clay, or something that resembled rust. Will not fly again unless absolutely necessary. The only positive aspect was the star alliance affiliation so I could get my miles to my account."
Pros: "Food crew etc"
Cons: "Seats were pretty bad ..it's almost like sitting on a iron bench , entertaining was not working for lot of them"
Pros: "Except for the timely arrival I did not like air India flight service from Delhi to New York. It was terrible. Whereas the New York to Delhi flight staff and plane facilities were good."
Cons: "My seat screen doesn't work and no staff member is willing to help or provide later ate arrangement."
Airlines flying from Dubai to Udaipur have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Udaipur
Masks required on board, masks provided on flights from Dubai to Udaipur
Social distancing seating
Middle seats unavailable to book on flights from Dubai to Udaipur
Testing for antibodies, testing for symptoms for flights from Dubai to Udaipur
Waiving of change fees. Search flexible flights from Dubai to Udaipur