Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Russia
Emirates, Ural Airlines and Aeroflot have all waived their change and cancellation fees on flights from Dubai to Russia. Confirm policies on booking site.
S7 Airlines does not allow booking a middle seat on flights from Dubai to Russia.
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Scores according to KAYAK customer reviews
Pros: "all perfect"
Pros: "Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last."
Cons: "Cabin temps could have been a bit cooler for sleeping."
Pros: "The bording was quick and easy. There was enough legroom."
Cons: "There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness. As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip."
Cons: "I couldn't take the airplane since they closed the gate earlier then plannee. I had to buy another ticket and I was stuck at the transit area of Moscow Airport for 24 hours."
Pros: "Crew was attentive and nice. Timeliness of meals and service was nice. Boarding process was efficient."
Cons: "First time I’ve traveled that I may have preferred an economy ticket instead of my premium economy seat. It was like sitting in a rock hard shell. Seat does not recline but rather slides forward slouching you down and hurting your back the second you move the seat, let alone 11 hours of sitting."
Pros: "Crew only"
Cons: "I fly four times with Aeroflot, and they have always a lot of problems. Airplane never fly on time. They lost my luggage and a they have a lot of things they need work on them."
Pros: "Seat recliner farther than other airlines I have flown with. Flight was on time and even a bit early!"
Pros: "The crew made it an awesome experience! Flight was on time, even early!!"
Cons: "There is no entertainment except for Business Class. Would be nice to watch a movie to pass the time."
Cons: "Toooooo hot"
Pros: "Aeroflot was a classy airline, I didn't expect it but appreciated it"
Cons: "The food was terrible, only choice was fish patty and immediately gave me heartburn and stomach-ache, half the flight ran to the bathroom. No entertainment available for such a long flight."
Cons: "Flight was canceled or moved. They told us there is a problem with the flight and moved us to another airline. I’ve been warned about Aeroflot and it turned out to be true. I’ll file a complaint, I deserve a refund."
Cons: "You should reconsider your alcohol policy for comfort class traveler,and offer a variety of drinks except beer and basic wine. Moreover ,its not "reasonable" to serve wine in cartoon cups. You should improve your WIFI service,when it is offer."
Pros: "Seats were comfortable, breakfast was good"
Pros: "Allowed 2 suitcases per person, served food, new planes"
Cons: "Limited entertainment options"
Cons: "There is no entertainment on this flight, so rate should be N/A."
Pros: "Staff was very nice."
Cons: "Boarding at the gate was very good, but check-in at the counter was extremely slow - we almost missed the flight."
Cons: "Food was horrible, boarding was in between 2 gates, easy to be missed"
Cons: "Due to wrong time in the boarding pass and unclear calls for boarding I missed my connection flight and all subsequent legs of my trip"
Cons: "Late,uncomfy seats,crews were not able even to smile"
Pros: "Everything about this direct flight from JFK to Moscow was excellent. Boarding went very smoothly as they were strict about loading from the back to the front of the plane. Anyone who tried to circumvent this was sent back to their line. The food was not memorable but perfectly fine and we got 2 full meals— dinner and breakfast— plus several beverage services and a snack. The entertainment interface works well, although they could offer more movies and tv series for sure. The seats are very comfortable and have decent leg room—although I am only 5’2. The crew was exceptionally professional and pleasant. The bathrooms are larger than standard and they offer disposable toothbrushes. Some of my friends made jokes about our flying Aeroflot, but their perceptions are clearly outdated. This is a very good airline from this flight experience. I hope it holds up on our return."
Cons: "Maybe they could offer more viewing options on their entertainment menu."
Pros: "The plane was modern and comfortable"
Cons: "Maybe include other type of drinks besides water"
Pros: "Crew was friendly and attentive"
Cons: "Meal ok; no beer or wine"
Pros: "Very nice snack! Especially for 3 hr flight. on time. Crew was very friendly"
Pros: "Appreciate the entertainment system"
Cons: "Stopping people while boarding to ask questions or measure suitcases. Strange that it was done while boarding not before. Crowded- guy next to me had his knee in my space bc his knees didn’t fit. Felt more crowded than usual."
Cons: "Shremetyevo airport is a hell. For connecting flight from international to domestic you required to leave clean zone and go through security check again, then airport is very noisy and gates always changes! There are zero chance that the gate will be the same as printed in boarding pass. The flight itself was good"
Pros: "Speed of boarding and staff"
Cons: "my luggage was lost"
Pros: "Comfortable plane Airbus 230. Very good service. Attentive attendants. Pilots were great."
Pros: "Good food"
Cons: "The entertainment system didn't work at all. Many of the seats were without entertainment system. The crew was not nice at all"
Pros: "I met an English speaking Russian that is trying to help me out."
Cons: "My gear bag is missing. It never arrived on my flight."
Pros: "The crew did the best they could"
Cons: "The entertainment system was not working for a duration of 10 hour flight. Not even headphones were available. Food could be better relative to other airlines."
Cons: "Having 400 people bused out to the tarmac and up 20 plus stairs with carry ons etc is absolutely absurd!"
Pros: "On board service generally very good"
Cons: "90 minute wait to check in at JFK"
Pros: "Everything was perfect!"
Pros: "The flight was comfortable, or as comfortable as economy can be. I would say, it was as nice as Lufthansa, just with fewer drinks. We also got ice cream between meals."
Cons: "English is not the flight attendants strength. It was manageable though. The drinks came out before the food. That was a little strange and left my thirsty after my meals."
Pros: "Clean space, nice crew"
Pros: "Great flight, comfortable, much better then I thought it would be! Would fly with them again."
Cons: "When I booked was given 2 free suitcases BUT when I got to airport was only allowed one and charged an extra $100."
Pros: "Most of crew nice Was one young woman who just didn't fit the job. Vegan food okay Fabric seats relayively comfortable Overhead compartment roomy"
Cons: "No crew at landing. People jumped up while plane taxiing and no crew responded. Sears narrow and too close too see in front."
Cons: "Crew didn't offer beverages!"
Pros: "The food was surprisingly good and the service also very sccomadating, professional!"
Cons: "there was not enough time between the flights for me to make the connection on time. The Moscow airport is difficult to walk through from terminal D to terminology F in such a short time. Also, my rebooked flight was nearly 2 hours late."
Pros: "Nothing redeeming about Aeroflot"
Cons: "Flight was delayed four hours. Sat on first plane for an hour before they announced mechanical problem. Meal voucher given during airport wait, but no announcement was made and some passengers weren't aware. Staff was curt and unhelpful."
Pros: "The staff was very polite and attentive. Flight was shorter than expected; 9 hours total. Fairly clean, well organized. Entertainment was first rate with a huge selection of movies, TV programs, games."
Cons: "The food was mediocre; probably about the worst airplane food I ever had. Can't be sure, but I had GI problems the day after, possibly due to asking for ice in my drink. (the rest of my family did not get sick and we ate the same food but no ice) Also, annoyed that seats cannot be selected until 24 hours before flight. An added stess, esp while you're touring. Fortunately, our hotel concierge was able to book our seats. Overall tho, I'd fly Aeroflot again."
Cons: "Flight was delayed because of slow boarding process. Missed my connection as a result."
Pros: "On time good service"
Cons: "The audio system was not working despite system restart"
Pros: "Price, the only reason to use them"
Cons: "Flight delayed without notifying passengers, not even an attempt to help/apologize Tight / uncomfortable seats Reasonable service but totally lacking warmth or even perfunctory interest in passengers Typically rougher than usual landings This is budget airline price, but the actual budget airlines make an effort to offer value and compete with regular airlines. With Aeroflot, you get exactly what you paid for, or less."
Pros: "The crew was amazing. The food was good"
Pros: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Cons: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Pros: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Cons: "Service, staff and food."
Cons: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."
Pros: "Overall pretty good. Newer plane, business class is well configured."
Cons: "Food was good, not great. Seats when flat are quite hard."
Pros: "Speedy boarding process, good meal choices."
Cons: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Cons: "Arrival to destination with 7 hours delay."
Pros: "Good selection of movies. Cool flight data display."
Cons: "Seems colder than other flights I've had."
Pros: "Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again"
Cons: "Never made it to Chicago on original flight due to delays."
Cons: "Horrible complimentary food quality in economy class. Not enough options to purchase food/snack."
Pros: "Super quiet and comfortable flight, dedicated service, punctuality."
Cons: "I liked it all."
Pros: "We where really late and they where very helpfull."
Pros: "Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food."
Pros: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Cons: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."
Pros: "Actually had an empty seat next to me on the flight... That never happens anymore..."
Cons: "Nothing it was an enjoyable flight all the way around..."
Pros: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Cons: "Lack of snacks"
Cons: "They can't even tell me where the bag is supposed to be."
Cons: "We missed are connecting flight"
Cons: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back."
Pros: "Crew was pleasant and accommodating, Food was decent (for airline food). Delay in take off not fault of Finnair"
Cons: "General airplane room issues"
Pros: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Cons: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Pros: "was on time. Small airport, convenient transit without passport control,"
Cons: "Small flight, longer flying time. Almost no service."
Pros: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Cons: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."
Pros: "The gluten free meal was pretty bad."
Cons: "Experience was totally let down by the airport; nothing to blame the aircraft staff though. Avoid Helsinki airport like the plague for stopovers: bad signage, woeful information how to get to the city efficiently in English. HORRIBLE experience when trying to get lost property: you got to PAY for your initial email or pay top dollar just for a stupid and aggravating phone call!!! The number of exclamation marks is not exaggerated here. You can't even ask if they even have the item in their possession. Rarely had such a bad experience at an airport, and I travel a lot for work. This alone makes me think thrice about EVER getting Finnair again. Same company that manages the airport, so I'm giving this flight a bad review."
Pros: "Excellent service!"
Cons: "The boarding control in JFK, Terminal 8 is extremely slow. It had taken about 2 hours to get in. Arrgh!"
Cons: "Toilets were gross."
Pros: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."
Cons: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."
Pros: "direct flight from Helsinki to Miami was good"
Cons: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."
Cons: "I have to use code-shared flight because of the schedule. Otherwise, always try to have pure Finnair flights. Get a better schedule!!!"
Pros: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Cons: "Having to pay to reserve seats."
Pros: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Pros: "The crew was very nice and gave us a $10 meal vou"
Cons: "The long delay wasn't great."
Pros: "We got there"
Cons: "No way to get seat assignments until 4 hours before flight"
Cons: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
Pros: "The flight left on time, boarding was a breeze, the food was the only good food I've had while flying ever, seating was better than I was expecting, the movie selection was vast and up to date, and we made phenomenal timing in getting to our destination"
Cons: "Checking in online was difficult - it couldn't find my booking. I was panicking three hours before I was scheduled to depart! I was instructed to go check in at the desk by the service rep on the phone, which was straightforward process, but I was half-expecting being told that my booking had been cancelled"
Pros: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Pros: "Arrived on time. Smooth flight."
Cons: "Nothing really."
Pros: "Boarding was smooth and the flight crew and attendants were friendly and helpful."
Cons: "The seats were so close that we felt like cordwood stacked vertically. There wasn't elbow roon to butter my roll without elbowing the person in the next seat. The food was boring. It was very cold, despite my dressing warmly. It was a relief to board our next flight, which was JetBlue."
Pros: "And perfectly on time!"
Pros: "Very friendly staff, smooth ride and information provided"
Pros: "The flight itself was very good. The food is descent and there are good selection of movies."
Cons: "My bag was left in London during my connection and arrived in Denver the next day. From what I understand once my bag arrived it was handed off to a third party delivery company. I am not sure how to complain to this company, maybe British Airways has a way to do it since they hired them. My bag must have arrived around 3:30pm in Denver. I got a text at 5pm that my bag was being delivered, which is fine so far. I did not hear before 10pm from the delivery guy about an estimated delivery time of my luggage, at that point he said he would show up around midnight. He eventually arrived at 3am. I don't know how the delivery company plans their deliveries but this is rather unacceptable. Unfortunately, this is not the first time this happens to me. Do they really always expect people to stay up until 3am the day after an international flight to get their luggage that was mis-handled by the airline.... I'd rather just drive to the airport myself the next day to get my suitcase myself."
Cons: "The upgrade to World Traveler Plus was $330.00 and worthless. They assured me Business Class food service. NOT TRUE. You get the usual coach class prison-type food. Non-existent flight crew service (I got one mini can of Coke the entire flight). Cramped seat next to noisy bathroom. Whole experience was bad."
Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."
Cons: "The food was terrible and overpriced. But there weren't any free snacks or anything. No entertainment. Crew were less than helpful."
Cons: "Outdated entertainment system. Furthermore, little selection of movies to see--for instance, the "international" movie selection included only two episodes of Foyles War and nothing else. Is this a joke?"
Cons: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"
Cons: "Pillows for everyone and warmer temperature"
Cons: "Good food"
Pros: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
Cons: "The food needs to improve and the movies are old. The actual flight was nice."
Pros: "Crew was good"
Cons: "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."
Pros: "Nice flight"
Pros: "Pleasant crew."
Cons: "Food needs improvement"
Cons: "The flight should be on time and not late."
Pros: "Good crew , good service"
Cons: "The services could be best."
Pros: "The crew was nice and kind."
Cons: "The seats, as always."
Cons: "There is no Priority for business class"
Pros: "Food about average."
Cons: "First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late."
Pros: "I got a business class upgrade and it was amazing!"
Pros: "Food was pretty good"
Cons: "The aircraft left an hr late with passengers waiting on board ..no alcohol on the flight which to be fair I knew was their policy..Then they couldnt get the doors open at the destination Airport leaving us onboard for 45 minuutes at the gate..I also found the cabin unbearably hot with no individual air con controls..the crew were also nowhere to be seen most of the flight so had to get up frequently for water and inconveniencing the passenger next to me"
Cons: "Boarding, crew, seating, bus gate"
Pros: "Service. Crew - the on board "chef" was particularly attentive."
Cons: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
Pros: "The flight was on time and everyone from the ground crew to cabin crew were making sure to secure an on time performance. Checking in and boarding was swift. The flight was short and sweet. De-boarding was quick and taken back to the terminal in a bus."
Cons: "The cabin crew looked sad. Not a single one of them had a smile on their face. There was no welcome when I got on the aircraft, I was not woken up for food and was not asked later if I wanted something to eat."
Cons: "Late arrival of the plane. Seat not comfort, basic serviceS"
Pros: "Boarding was on time and the crew are very nice"
Cons: "There was a delay because airplane was waiting passengers from connecting flights which made us delayed half an hour"
Pros: "how convenient it is"
Pros: "The price was excellent, the (A330) plane was in good clean condition, they provided with blankets, pillows and headphones. The food was better than most airlines I have travelled on and the entertainment was okay but not as good I would have wanted. Overall, I would say 4 stars all round."
Cons: "Entertainment could have had more on offer, the plane was generally cold, an on-board wifi on their major (A330) planes would have been helpful and upgrades to their short haul planes would be good too."
Pros: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
Cons: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."
Pros: "The crew was helpful, the boarding was organized"
Cons: "I travelled with my 3 years old kid and there weren't any food that was special for The kids The stroller i travelled with it and i received it with the bags, while when travelling to dubai i received it back on the plane gate which was much better"
Pros: "Flight was delayed, so missed the connection. Was made to wait at Bahrain for more than 24 hours without any accommodation. Will never travel by gulf air again. It's the worst airline in the world."
Pros: "The crew was efficient and anxious to please. The flight was on time."
Cons: "Boarding by bus is always unpleasant."
Cons: "Cupboard in toilet was broken and hanging open. The food was not good"
Pros: "Service and comfort"
Cons: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
Cons: "The Food Choices"
Pros: "More movies And good food Pls have working charges of iPhone on Bahrain airport"
Cons: "The crew wasnot welcoming and helpful"
Pros: "I tried many websites to book but my favorite is always kayak as its fast and easy and so fixable"
Pros: "Crew and seats"
Cons: "Boarding delayed 1 hour and 1/2"
Pros: "Great staff and service. Non-pretentious unlike other tegional carriers!"
Pros: "Crew and staff were great."
Cons: "Flight was delayed for an hour. Spent more time in airport than in the air."
Pros: "The food and services in Bahrain airport and in plane"
Pros: "My flight was very relaxing. it was a shorter flight than displayed on the website which was a plus."
Cons: "The only hiccup was the 30min delay before borading"
Cons: "Although I do not have small children, I think it would be helpful to allow people traveling with small children to board a few minutes ahead of everyone else."
Cons: "We were in row 42 and there were at least 15 rows behind us, and they ran out of chicken option in food."
Pros: "Short flight. Nice crew."
Cons: "Small economy vlass"
Pros: "Timing and service"
Cons: "Everything about the flight"
Cons: "The in flight movies were outdated and not a good selection at all"
Cons: "Bag lost in Bahrain"
Cons: "Food was below average Crew handling is average No entertainment provided."
Cons: "Food was below average Crew handling is average Timing of flight and boarding is very bad. No entertainment provided."
Pros: "My first time flying with S7 — very pleasantly surprised with the overall experience. I will definitely use S7 for domestic travel in Russia in the future."
Cons: "Seats a little cramped, but par for the course."
Cons: "Delayed by 30 minutes on 1h flight is just way too much"
Cons: "Small plane but got us to where we wanted to go"
Cons: "Baggage check in was delayed 3 hours stupid and unacceptable"
Pros: "Everything was awesome. Thanks a lot nothing"
Pros: "Flight registration was smoothness."
Cons: "No charges in plane. No entertainment. Flight attendants ignored our request for a glass of water."
Pros: "Súper comfortable"
Cons: "Very efficient. They feed you even on a flight that’s less than 3 hours"
Pros: "Yes everything was very well)"
Cons: "All is good"
Cons: "I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty"
Pros: "Modern, efficient, friendly, and economical (good price)"
Cons: "Very confusing regarding cost of checked bag, traveling with pet. Some airlines give option to select this ala carte on website and this seems most efficient way to make money for airline and make easy for customer. Please try this."
Pros: "Giving aisle seats to the tall people makes sense. Thank you."
Cons: "Rude personnel, junk food, no entertainment system — S7 at its best"
Pros: "Food The flight took less time than promised."
Cons: "Boarding was a bit delayed, but otherwise it was ok. I wish there was more legroom, it was not that bad though."
Cons: "Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia."
Pros: "Very nice food and service! Flight attendants pay attention to any requests."
Pros: "Good new and clean airplane. Good meal"
Cons: "Boarding was poor"
Cons: "They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan"
Pros: "Good and organized airline"
Cons: "I had paid for 4 pieces of luggage when I bought the tickets online, but the airline did not have a record of this, because Kiwi.com failed to send them the money. So I had to pay for my luggage twice! Crazy and ridiculous customer service... last time I will use both S7 and Kiwi..."
Cons: "S7 check-in staff were not helpful nor friendly at all, I almost missed my flight because of misleading information I was provided by them."
Pros: "The attendants were Very Gracious"
Pros: "Everything was smooth and on time"
Cons: "Price was too high but I waited til the last minute"
Pros: "On time arrival in Moscow"
Cons: "Didn’t like boarding up a ramp in the mid day heat"
Cons: "Limited crew who sling another language"
Pros: "Plane was new, crew pleasant and flight easy"
Cons: "There was no S7 rep in Berlin Tegel airport and the agents in Frankfurt did not respond. So my son had to call us in the US to take care of the problem. We got hold of the agent through a US number, but no solution was offered other than simply buying a new ticket for a not so good price. I ended up getting no credit whatsoever and buying a new ticket on Finnair because the S7 offered a new ticket for two days later than the day on which they described event took place."
Cons: "Our son missed the outbound flight from Berlin, Germany, to St. Petersburg, Russia. The airline does not have any representation in Germany except in Frankfurt. He could not get hold of them by phone from Berlin, so we had to call from the United States. It turned out that we could not call S7 directly at all - instead we had to call Vyama. They told us that by missing the outbound flight, he also missed the inbound flight. Therefore, we had to buy a new ticket and pay whole price again for the flight two days later. This is not the practice that is used by other companies - which offer at least some credit."
Cons: "Задержали рейс более чем на 2 часа. Посадка была плохая."
Pros: "The flight was smooth, and the flight attendants were hardworking and attentive."
Cons: "The meals smelled so bad when the trolley went past that I actually thought it was a problem with the toilets. A roll, a slice of brown bread, no butter, a packet of ketchup, and a yellow jelly/jello with tiny pieces of canned pineapple suspended. The main course featured rice that somehow managed to be dry and overcooked at the same time, and a flavorless chicken patty. Our flight was nearly four hours late taking off, because the incoming flight required a replacement aircraft. We were promised a complimentary drink that never appeared. No entertainment on a four-hour flight, which is standard."
Cons: "I didn't like that the air company charged me additional $70 for bagadge."
Pros: "decent leg room good food"
Cons: "plane too hot"
Cons: "Company change me for1bag drop off on way back from Voronezh to Mockow 35.7$ USA. Ticket was purchasing with 1bag including. I would like to have my money back"
Pros: "Food Cabin crew's attention to children (even though it wasnot the case in a whole, see below) Impressing crew size - all very tall :))"
Cons: "Definitely missed some friendliness from the cabin crew, even though they were professional, just some kind words would not hurt"
Cons: "Flight was on time"
Cons: "Pay a lot for check in luggage. No onboard entertainment"
Pros: "good crew, food was ok"
Cons: "no customer service, horrible rules, not organized at the gate and at check in. Will never fly s7 again."
Pros: "Clean and efficient service. Smooth comfortable flight."
Cons: "Only being allowed one carry on item. My new luggage was stained by something."
Pros: "Great-looking, efficient and pleasant stewardesses."
Cons: "Everything went well, thank you!"
Pros: "For such a short flight ... They give you food (simple bread sandwiches) and the crew is friendly. Seating is fine if you're not too large, and if there's room on board, you can reseat yourselves if you do get separated from your fiance (separate bookings) From the boarding agents to the gate attendants, friendly folks. Passengers aren't rush (and friendly as well). No complaints, good flight, on time and no issues!"
Cons: "Boarding can be a bit chaotic."
Cons: "Check in took 1,5 hours, while the S7 who was operating the flight representative was just walking around and disturbing the airport employees which made check in slower. There was no space for the hand luggage inside the plane. Seems that it is too small for such flights. The crew was not nice at all. This is the worst flight experience I have ever had in my life. Flew with S7 around 10 years ago, when they were called Siberia Airways - nothing changed since then."
Pros: "The flight was on time, very clean cabin, the crew was pleasant, the luggage delivery was lightning quick."
Pros: "Punctuality and Arriving safely"
Cons: "Minimal leg room"
Pros: "Our bags were lost in the system but an airline representative took the initiative to find them and make sure they arrived on time with us at our final destination."
Pros: "Liked the free sandwich on the flight which was over the lunch hour."
Pros: "Over an hour late for departure, but besides that and the screaming baby, the flight was OK."
Pros: "Best food ever."
Pros: "For flying economy, I thought the seat space was good - far better than their compatriot, Ural Airlines. The plane was clean, the flight was without incident."
Cons: "Nothing really: but I expect what I got flying economy. Wish they had an economy+. This is kind of a long flight not to have any form of entertainment; and maybe the plane should be larger. 6.5 hours."
Cons: "No smoking places in Vnukovo"
Pros: "Crew was good flight was comfortable"
Pros: "Crew was great, patient, respectful, responsive"
Cons: "I had the last seat. No leg room. Unending line to the bathroom the whole 5 hour flight (which meant people constantly hitting me and in my way). Other passengers reclined all the way and now careful of other passengers (I had no decline). Was charged 3200 rbl ~$50 for my light checked backpack"
Cons: "Всё очень meah"
Cons: "Seats are due to replacement"
Pros: "Moscow VKO is terrible, tons of walking, insane lines everywhere, no space, barely any English signs..."
Cons: "Long lines, rude and disorganized ground crew, late arrival."
Pros: "Quick and efficient."
Pros: "Nothing much. Space between seats is very tight, no food, no drinks. Personnel was barely gentle."
Cons: "The flight was mediocre to say the least, but what really made the trip annoying was the fact that we had to pay $80 per each baggage checked. Hopefully will never have to fly with this airline again!"
Pros: "Boarding outside, but understandable Orderly boarding, many passengers. Handled difficult passengers quite well."
Cons: "Seats very small and almost no leg room. I am of average height and legs directly against seat ahead of myself. Transport from airport not well available in the airport, not the airline problem, but may be well to notify passengers. Probably most passengers know this, but new arrivals do not. Captain and crew mostly only knew Russian."
Cons: "Poor service. I was charged €50 for my suitcase due to my "lite" ticket. Overall luggage fee were higher than my round trip ticket."
Cons: "I was charged €50 for my suitcase because of the type of ticket bought (lite). I'm expecting to be charged the same amount on my way back. My total luggage fee will be higher than my ticket. No information was provided about the luggage fee when I purchased my ticket."
Cons: "Once again I bought a seemingly cheap fair and got a little 35 EUR surprise in the airport when I learned that checked baggage was not included. The nice lady told me that I could have done this cheaper on line on their web site. For the return flight I tried to, but could not. In fact, after I went through the online check-in process, and chose an aisle seat, I got neither a confirmation nor an error message. I arrived at the airport to find that I had not checked in, and only middle seats were still available. Somebody needs to work on their IT systems."
Pros: "The staff handled my complaint courteously."
Cons: "Why am I so often unpleasantly surprised to discover that my ticket does not included checked baggage?"
Cons: "People is Norberto kind."
Pros: "Comfortable flight"
Pros: "I tried to add a checked bag couldn't find anything in the website except how they were expanding their policy to give you more, showed up the first flight and had to pay, the return trip tried to pay online again and not only was there not a link the system wasn't working well and I got to pay more at the airport. Everything else was nice. Friendly service."
Pros: "I like www.kayak"
Cons: "to fly"
Pros: "Good Trip on a no Frill airline.... water was given other things could be purchased It was only a bit more than 2 hours so no big deal"
Cons: "We didnt realize when we bought the ticket that luggage was not included...... $36/bag You can probably register it for less if you do it in advance... We'll be looking for the return trip"
Cons: "Confusion over baggage cost"
Cons: "The flight was canceled and connected flight was postponed what increased the layover time from 1 to 7 hours. Moreover, the baggage was not included in the price and no information was anywhere about it. $80 more were charged during check in."
Cons: "The flight was canceled and connected flight was postponed what increased the layover time from 1 to 7 hours. Moreover, the baggage was not included in the price and no information was anywhere about it. $80 more were charged during check in."
Pros: "Short flight, so few amenities were provided. Only direct flight between KJA and TOF."
Pros: "My flight was on an ATR-72, so the boarding was pretty rapid due to the small size of the aircraft. Tea/coffee/water was served. The ticket was cheaper than any alternatives and the only direct flight."
Cons: "No entertainment or food was provided but that is standard for short flights. Seats barely reclined."
Pros: "Decent budget service provided. Paid food, including hot beverages and soft drinks. Most embarrassing was luggage fee 2000 rubles ($33) apiece, discovered at check in, kind of mentioned but totally undisclosed during purchasing, which meant Aeroflot tickets were definitely worth of consideration. Utair website btw have luggadge fee disclosed in contrary to kayak.com"
Pros: "Leaving the plane"
Cons: "Everything! If you think that flying Sprit Airlines was bad, wait until you fly UTAir. Worst airline ever. I'd rather walk then fly them again. Lesson learned, next time spend the extra $5 and fly Aeroflot instead."
Pros: "Airplane was clean, pilot was good, trip was quite short."
Cons: "The fact that luggage is charged separately was stated only at the registration counter, there was no any information or warning about luggage charges during online ticket purchase. So at the airport I had to pay extra 35€ for a 21kg luggage. It's not fear to hide this charge until the last minute."
Cons: "When I bought this ticket there was lowest price guarantee. I had to pay 2000 rub each way for luggage. Same tickets were sold on utair website for same price that included luggage! Including 4000 extra rubles I could get Aeroflot tickets! (Which is way better airline)"
Pros: "I have taken this flight four times now - and it is normally on schedule, unless the weather is particularly bad. Boarding, take off and landing are exactly as scheduled, which is very good - definitely better than expected."
Cons: "Planes are too warm - they keep the heat on the entire flight, and even the overhead A/C doesn't help much. Baggage - it is almost impossible, unless you book business or using a Russian issued credit card on the UTAIR site, to get bags included in your ticket. So you end up having to pay 25 to 30 USD for each bag, at the cashier - so it ends up being a hassle that isn't needed. And the counter personnel are usually not all that friendly... Very little other languages spoken other than Russian."
Pros: "No delays, smooth flight."
Cons: "Considering, the tickets aren't the cheapest, it was quite disappointing they only offered water free of charge. Even tea and coffee one had to buy."
Airlines flying from Dubai to Russia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Russia
Masks required on board, masks provided on flights from Dubai to Russia
Social distancing seating
Middle seats unavailable to book on flights from Dubai to Russia
Testing for antibodies, testing for symptoms for flights from Dubai to Russia
Waiving of change fees. Search flexible flights from Dubai to Russia