Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Maputo
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Scores according to KAYAK customer reviews
Cons: "Super sad the regional flight stopped offering the nice box lunches"
Pros: "reliable, on time, clean and efficient."
Cons: "Boarding was a bit of a cluster. Partly the JNB airport design, partly the lack of order and organization."
Pros: "Welcoming crew and good service"
Cons: "Upgrade to business"
Cons: "The boarding process was just a free for all. Could not get tv to work, no help from crew. It would have been nice to get our passport control forms on the plane, instead of at airport. Other flights comeng in had theirs."
Cons: "They could stand to update their planes. The entertainment system is outdated and on both flights, my boyfriend’s audio was broken. Plus, no USB charging ports."
Pros: "Flight attendants"
Cons: "Was4hrs delay out of jfk"
Pros: "Wonderful crew and flight"
Pros: "Friendly crew and punctuality"
Pros: "- service - the flexibility with seats"
Cons: "- no outlets for e-devices - food is terrible; no good options for vegans - the arm rest do not go all the way back - entertainment system needs upgrading"
Pros: "We landed."
Cons: "This flight was on South African Air but under the auspices of United. The was business class on an Air Bus 330+xxx. It's a small, cramped plane. The seats have a limited set of controls --no control for just moving the back or moving the seat forward. The worst part was when the seat was flat out. Your feet keep getting pushed deeper and deeper into a narrow hole. Once in there you aren't able to move them. You can't raise your knees. For a side sleeper you have to keep your feet from going into the hole as you put the seat flat out. The attendants were not friendly and did the minimum required. Also there weren't as many attendants as on other airlines. There was a large selection of movies but not many that I wanted to see."
Pros: "Very hospitable crew at all times"
Cons: "Immigration/landing forms ran out"
Pros: "Food was okay"
Cons: "Entertainment system outdated and not sharp"
Cons: "Flight was delayed"
Pros: "Crew was accommodating. The food was fine and the trip was smooth"
Cons: "The delay"
Pros: "The check in staff"
Pros: "Quiet and smooth ride"
Pros: "Direct flight. Entertainment choices were terrific"
Cons: "Crew just not engaged; seemed to need coaching on how to treat women eg. To take my coat cf. the men My seatbelt was faulty. No effort made to change seat or apologise After food and beverage service (in which i had to ask for the complimentary welcome drink) no effort made to see whether refills wanted or the meals satisfactory"
Pros: "The food was amazing, try the curry beef."
Cons: "The South African Airways on-board entertainment system did not work at all on the Frankfurt-Johannesburg flight. The aircraft was an Airbus A340. The South African Airways on-board entertainment system did work, but it had to be rebooted once. The image quality is poor and looks like VHS analog video. The system should be upgraded. The aircraft was an Airbus A340."
Cons: "Flight was cancelled and South African was completely unable to accommodate."
Cons: "Flights were late (maybe out of their control, due to other circumstances). There were no vegetarian options in the meals of either of hte two flights."
Pros: "Leg room"
Cons: "Everything else. There wasn't a choice of meals. In-flight entertainment didn't work. Crew unpleasant. No water offered during flight. I had to go to the galley to request some."
Pros: "Everything ontime"
Cons: "Space no music or screens in front of the person"
Pros: "The crew was excellent and they were hospitable. Easy to approach"
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Pros: "Had lots of space to stretch out"
Pros: "Service of some of the ground staff was excellent. One lyoung lady in particular was alert snd goid at keeping the check in line moving.Check in was smooth and easy."
Cons: "The person checking us in was efficient but his manner was not welcoming and he did not smile. The cabin crew member assigned to our section was not very attentive. However in all my previous trip a that were great so I am going to withhold judgement. Seats were you narrow."
Pros: "The Asian vegetarian meal on the flight was very good."
Cons: "Chicken slightly undercooked"
Pros: "Smooth flight: Kudos to the pilot. This was a smooth flight despite the minor turbulence we received."
Cons: "Crew: did not make us feel uncomfortable, Lack of attentiveness on their end - they gave me the incorrect meal despite specifying which meal option I preferred. l. Drinks were also not offered with our second meal and were only offered later during the flight. I was dehydrated throughout the flight. Entertainment: One would expect more show/movie options on a long haul flight. There was no variety, we only about 5 shows available, which were outdated. Dor example: Season 9 of the Big Bang Theory available was available despite the fact that Season 10 of the show has just come to an end on national SA TV."
Pros: "Good food, friendly crew, clean airplane."
Cons: "Flight was delayed but no announcement was ever made about the delay or the gate change that occurred. Very confusing to have one person walking around telling a few people here and there what the flight status was. Should have been informing everyone at the same time."
Pros: "Everything run like a clock"
Pros: "Friendliness of the service crew and service Food was excellent Pilot kept us informed"
Cons: "Crew was unfriendly and entertainment didn't work. Security and boarding process in Accra has taken much longer than the 1 hour allotted both times I've taken this flight."
Pros: "good airline; good crew;"
Cons: "tv broken all flight, as were all those around me. they couldn't fix them either"
Cons: "lost luggage"
Pros: "I liked that I got the seat I wanted (bulkhead) even though I had to pay for it. It made all the difference and I was able to sleep. I also liked the fact that I had onboard entertainment as I haven't had any on the last 6 flights on SAA. It was a pleasant surprise!"
Pros: "Voyager programme Efficient and friendly crew On return flight they checked passengers hand luggage and stopped the overweight and excessive bags - brilliant as makes flight comfortable for all"
Cons: "Both flights delayed Return flight was an old plane needing some TLC Voyager customer care sucks - they really need a mobile app On return flight they helped themselves to snack in the front pouch of my checked in bag"
Cons: "On a 15 hour flight, drinks were only offered twice. They actually ran out of water on the flight to JNB from NY with three hours left in flight. The food was the worst I have had in years and one of the flight attendants made a snide comment when my husband asked if they had cranberry juice. They seemed utterly disinterested in serving passengers who really don't have luxury to get up and walk around."
Pros: ".Ability of the pilot and in flight communication to passengers during thunderstorm - Excellent"
Cons: "Quality of the in flight meal-poor. Communication to passengers about storm and delays prior to bith flights"
Pros: "There was a lady having fit and vomiting and really not well, the crew looked after her amazingly until touch down!!!"
Pros: "Crew were friendly. Flight was smooth arrived on time. Nice selection of movies."
Cons: "Stingy with amount of meals snacks given was starving. You needed to ask for water at times it was not often given."
Pros: "Food was tasty and decent much better than the flight from LAX to Munich."
Cons: "No USB charging. Seat recline did not work which makes it extremely uncomfortable on 11 hrs flight."
Pros: "Staff were OK and helpful"
Cons: "food was rather plain and sparse Boarding was mass confusion and once aboard, had to wait for one hour for a Capetown flight to arrive entertainment for the 10hr flight was very little; need more selection and update your movies, please. Seating a bit rough and given it was a night flight, more lights out time needed"
Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"
Cons: "Nothing else. All was well"
Cons: "Everything was great!!"
Cons: "Water to drink during flight."
Cons: "They know better than me"
Pros: "the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable"
Cons: "at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,"
Pros: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Cons: "See above"
Cons: "USB connection was not working from my seat"
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Cons: "Bole airport in Addis no place to sit and wait befor you check in"
Pros: "The crew was great. Extremely accommodating for families."
Cons: "Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time"
Pros: "The staff"
Cons: "We were delayed for extremely long"
Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Pros: "I liked the services of the air hostess: they were very polite. The flight was also very comfortable and enjoyable."
Cons: "The person who gives information should speak the English language portion slowly and clearly for better understanding of passengers"
Pros: "Food and leg room were great"
Cons: "Entertainment was average"
Cons: "We are stuck at the airport because Ethiopian Airlines sent out false and miseading update stating that it’s flight was leaving at 6 PM as opposed to the scheduled 7:30 AM. Because of that no one showed up for the flight and there are no direct flights tomorrow that they would put us on! My father recently had a heart attack and this is causing him immense suffering! Additionally patient with emergencies are waiting to see my husband tomorrow and Tuesday but will not be able to because he stuck at the airport! They are refusing to put us on an airline us direct flight tomorrow! Also we have spent at least seven hours on the phone and misleading (and that’s to put it kindly) statements have been told."
Cons: "Spent 10 hours in a broken seat... wouldn’t recline. Screen on next seat was broken so I couldn’t move there. Bathroom out of toilet paper and at the end of the flight there was SO MUCH TRASH AND STUFF EVERYWHERE it looked like the ground at an outside 3 day concert. I’ve never seen such a filthy plane. And the food needs improvement."
Pros: "Ethiopian Airlines it great."
Pros: "Everything was to my satisfaction."
Pros: "Liked the peaceful plane ride and room"
Cons: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."
Pros: "Lots of leg room, pillows, blankets..."
Cons: "Breakfast was cold and runny eggs, not so nice. And no vegetarian option offered."
Pros: "Nice crew"
Cons: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"
Pros: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."
Pros: "Boeing 737 - 800 us great"
Cons: "Waiting room at Gate 1B"
Cons: "we were seating 2 hours at the aircraft with no electricity an then they move us to another aircraft and totally we arrived Nairobi more than 3 hours delay"
Cons: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"
Pros: "The food was amazing and the plane is more comfortable and you can relax."
Pros: "I was not allowed on the flight because I did not receive a confirmation email from Ireland airport even though I was never told I needed this."
Cons: "Price. Ease of early checkin"
Pros: "Spacious, good entertainment system"
Cons: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."
Cons: "My phone was stolen on airport premises"
Pros: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Cons: "No sleep with my baby!! ;)"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "Seats were comfortable & some of the cabin crew were courteous"
Cons: "Flight delayed due to confusion at boarding gate, unprepared airport staff, wrong info on monitors. Again lack of food, forced to take whatever food they give you or you're told sorry, how can one side serve only fish while the other side chicken??? Vegetarians doomed as they don't get anything & are left without food! Major improvement required in food choices & availability! Our row of seats did not have volume on the tv monitors hence could not use!"
Pros: "Flight was delayed over two hours, because of shortage of aviation fule causing delay in fuelling aircraft"
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Pros: "Some okay entertainment."
Cons: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."
Cons: "My entertainment system didn't work and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."
Pros: "The crew were friendly"
Cons: "We were treated poorly at Kigali airport. Airport and Ethiopian Air staff provided horrible service. Completely unacceptable."
Pros: "The crew is very kind."
Cons: "I was the second person in the toilet. It was already dirty (is there a better flushing system available?) and the liquid soap didn't work. Also the seats are very uncomfortable for a night flight: hard and crowded. No personal tv sets. Only overhead, and from where I was sitting I had either to look back uncomfortably, or look at a small screen quite away up/"
Cons: "It wasn't clear at all where the seats were in the plane when I did the check in. Result: I picked up seats that couldn't recline because of the toilet behind... I thought I chose exit row seats. The crew kept speaking, for extended amount of time, in 4 languages at departure and landing, constantly interrupting entertainment. To keep interrupting me while watching something to tell me about how much they appreciate our business doesn't convince me to keep on flying with such a company"
Pros: "ethiopian tipical clothes"
Cons: "crew never care people and seats were dirty and smells. besides barding gate is very far to exit in evry airport"
Cons: "boarding announcements difficult to understand toilets not kept clean - not enough for size of plane stewards just OK - understaffed for a full 787 food mediocre - definitely better on other carriers to Africa spent 21 hrs in one plane from JRO to IAD in part caused by a 5 hr mechanical repair in Dublin pilot lead us to believe repair would be quick but it wasn't overall my worst international flight out of several dozen I will not fly Ethiopian Air again"
Airlines flying from Dubai to Maputo have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Maputo
Masks required on board, masks provided on flights from Dubai to Maputo
Social distancing seating
Middle seats unavailable to book on flights from Dubai to Maputo
Testing for antibodies, testing for symptoms for flights from Dubai to Maputo
Waiving of change fees. Search flexible flights from Dubai to Maputo