Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Grand Cayman
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Scores according to KAYAK customer reviews
Cons: "More drinks/beverages"
Cons: "Leave on time. More leg room"
Cons: "The flight delayed and we weren't informed"
Cons: "Cayman Airways is always late."
Cons: "Complimentary food"
Pros: "Crew great"
Cons: "Plane on time"
Pros: "crew was courteous and helpful"
Cons: "in flight entertainment"
Pros: "Short ride"
Cons: "The plane was 3 1/2 hours late...I was constantly getting updated that the departure time was changed from 8:15pm to 9:30pm to 10:15pm finally to 11:05pm. When the plane did arrive, no one could tell us what happened—they literally said “we don’t know why it’s late”. YOU’RE THE AIRLINE; if any one should know what’s going on, it should be you!"
Pros: "Super nice people"
Cons: "Their airport under remodeling so from arrival gates to departure gates is a hike around the outside. Very crowded departure area with limited seats."
Pros: "Would be great to have screens if World Cup in airport"
Cons: "I like the seats"
Pros: "Business Class staff friendly and professional"
Cons: "Paid for an upgrade , baggage wasn’t tagged as priority and came out last on arrival and box that was professionally wrapped and labeled fragile was crushed up and unrecognizable upon arrival. Baggage staff using unprofessional language, calling me “Baby”"
Pros: "I Marked only boarding lower because we did it twice. That was just fine though. The crew was apologetic for having to re board another plane for mechanical problems. They kept everyone up to date of the changes and how we were to progress along the route. Everyone on board understood the crew didn't want to change planes and redo all the pre- flight start ups more than passengers wanted to change after boarding. The crew was most apologetic and super efficient. Well done"
Pros: "The flight crew in the plane was terrific. Once the new airport is done is going to be fabulous."
Cons: "The gate area was overcrowded the sound system was terrible. Once the new airport is finished it will be wonderful. Until then we'll just get by."
Pros: "The cabin attendant was unbelievably efficient and professional. The airport was marvelously clean. The staff was helpful. It's rated the best airport in the Caribbean for a very good reason."
Pros: "The seats are so much more roomy than the other airlines that fly there. It was very comfy."
Cons: "It was a short flight with no entertainment or food. Nothing not to like."
Cons: "We were in business class and it took 40 minutes to receive a drink. Also, there were no power/charging plugs anywhere. Very disappointed"
Cons: "i missed my flight and my ticket was worthless, no credit was given to alienate the financial burden of buying a one way ticket into Grand Cayman. Somewhat sad."
Cons: "Late flight, poor customer service."
Cons: "The pilot caused passengers to have major delays. He was rude and unprofessional."
Pros: "On time, room to spread out, and free rum punch - what more could you ask for."
Pros: "Crew in Grand Cayman did all they could to help us. Hotel and transfer help."
Cons: "Flight delayed missed connecting flight. No compensation."
Pros: "I liked the view and the flight attendants was very helpful."
Cons: "Nothing much was serve to eat just juice or tea, a small biscuit or chips could do."
Pros: "Personized service."
Cons: "Paid for business class and the seat was broken and did not move."
Cons: "The time to board process. They let up through flowing pre boarding then while.at the gate turned us bad only to be Called back again to walk some distance"
Pros: "Crew and food"
Cons: "No tv, movies"
Pros: "Flight was on time. As always on Cayman Airways, the flight attendants on board were so friendly."
Cons: "There is no on-board entertainment to speak of. The Cayman Airways agent at the gate was EXTREMELY rude... sticking out her hand was her way of asking to see our boarding passes and passports. No eye contact, no words. Then "Who's Lucy?" (my 4 year old girls name is Lila). When we said "ahh, Lila?", she exhaled loudly and handed our docs back, and that was it. My wife and I were left staring at each other, half in disbelief of what we'd just witnessed. I wished I'd looked for a name badge... would have loved to out someone like that by name. Cayman Airways are hardly the most on time airline, and their planes aren't new. Their whole stick is free checked bags, rum punch and the friendliest staff. They start failing there, and they may as well shut er down."
Pros: "After Caribbean Air the seats feel like bussiness class even in cattle class. The staff are friendly, they (normally) give you an entire can of soda (no snack though - short flight). Seats are comfortable (for economy)."
Cons: "Always leave a little late. (But at least didn't leave a lot late.)"
Pros: "After being stranded in Chicago by Delta, Cayman Airways saved the trip! Crew was great and loved the rum punch served!"
Pros: "It was not crowded...arrived in a timely manner. Staff were warm and approachable."
Cons: "I liked everything. Flight was great. Nothing to complain about."
Pros: "I was not happy when I watched the ground crew drive off with my luggage because the flight was over weight. Seems to me the company should plan flights better."
Pros: "Very smooth flight from take-off to touch-down. Flight attendants were very polite."
Cons: "Unfortunately, our arrival gate was not available after an early landing which created a delay on the tarmac of about 45 minutes."
Pros: "Great plane on a new 737, with comfortable business class"
Cons: "Absolutely no food available, even in business class (no snacks/peanuts ) - was unacceptable following a lengthy delay"
Pros: "No food on these short flights and only juice or water is free to drink. I had a very short transit time and cabin crew were great in getting me off plane as quickly as possible."
Cons: "We departed later than planned due to late arrivals, so my arrival was delayed thus making my transit time even shorter. If people can't turn up on time on such a small island for an international flight they should be stopped from travelling."
Pros: "small plane and flying so low was a great experience!"
Pros: "provided a flight to la ceiba!"
Cons: "no complaints"
Pros: "there was food on the plane from new york"
Cons: "no complaints"
Pros: "There was no food or entertainment provided so not able to speak to that. The dring is refreshing and the staff pleasant"
Cons: "a minor snack say crackers and cheese or something else. this is especially recommended for the late and early flight"
Pros: "I LOVED the fact that neither of my flights were delayed"
Cons: "The flight was exactly 5 hours delayed (scheduled for 5:20 PM and departed at 10:20 PM). There was a small apology but that was it- no food or drinks offered, no voucher, etc. It was very disappointing. When we got on the plane, there was a 45 minute baggage loading delay. It seemed like there could have been more haste involved in loading considering at that point there had already been a considerable delay. The worst part was, there was very little update the whole time. At one point we were told there was a technical issue so a new plane was being brought in from Grand Cayman but they time delay kept increasing without an explanation. I understand delays but to have no updates is just inconsiderate. It just seemed like there was no consideration. I will not fly with this airline again."
Pros: "Wonderful to enjoy the only non-stop jet service from Cayman Brac direct to Miami."
Pros: "Free luggage check in 2 bags Free run rum punch"
Cons: "Absent entertainment (no tv, movies) No wifi"
Pros: "Fun flight attendants smooth ride easy exit"
Cons: "Perfect trip"
Pros: "A little slow on boarding....but overall good efficient crew. Love the luggage for free! We were able to take all of our snorkling gear and our sand shoes without having to buy them there!"
Pros: "Everything was great"
Pros: "Loved the no charge for 2 bags per customer and so nice at Cayman ticket cou ter"
Pros: "I have gotten into the habit of using Cayman Airways over American . The employees make you feel more comfortable in their desire to please. I return to Georgetown frequently. It is my favourite Caribbean island and Cayman Airways makes the trip even more pleasurable."
Cons: "No food served."
Pros: "They served a meal on flight."
Cons: "The cabin wad freezing! People were wearing winter jackets!"
Cons: "Food offering"
Pros: "In flight entertainment was good, half of the cabin crew were super friendly, others a bit bored."
Cons: "Brand new A350 but very cramped seats, it felt very claustrophic. Flew out on a 747 and had a lot of space - wonderful aircraft, flew back on A350 and it felt like flying Ryanair for 7 hours! I am only 5 feet 7 and my knees were close to the seat in front, I am not fat but the tray table was touching my stomach. I dread to think how anyone ate the food if they are 15 stone or more, I guess the table rest on the stomach and the food has to be held on.. The food wasn't good, I asked for a vegetarian meal but got bland vegan food - no cheese or dairy even though those are vegetarian. Next time I will not order a special meal and just get the standard vege meal and risk that they have one for me. Flight crew were OK, some of the instructions about electronic devices were garbled and unclear, especially about the use of laptops."
Pros: "Organized process and controls."
Cons: "The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve."
Pros: "Crew good, food okish."
Cons: "Entertainment system below average. Disembarkment was poorly handled and resulted in big delays."
Pros: "Crew were brilliant and I felt well looked-after."
Cons: "Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane."
Pros: "not much"
Cons: "Equipment change from A350 to very old 777. Long delay."
Pros: "Friendly competent staff"
Cons: "Nothing in particular"
Cons: "I was very unhappy with Kiwi. I accessed Kiwi through Kayak where I had selected a seat with checked baggage. Neither the BA staff at Heathrow nor the BA staff at Chicago were aware that I had paid for checked baggage. After much debate the baggage fee was waived at both ends of journey."
Cons: "Flight was delayed more than an hour due to mishandling of baggage - was at runway for takeoff and was called back to the gate because a bag was loaded that should not have been."
Pros: "Crew professionalism"
Cons: "Earphone, squashy seat, limited leg space in economy class"
Pros: "Crew was good the equipment on board not good. I paid for 6 seats for my family and earphone connection plus power socket didn't work"
Pros: "Nothing specific"
Cons: "Old aircraft"
Pros: "Polite and funny crew"
Cons: "Snacks and drinks for money"
Cons: "Old entertainment systems. No charging for phones."
Cons: "one hour late departing"
Cons: "Plane smelled bad. Had to pay for food. Not even water was included. Inside the plane is worn and needs upgrades."
Cons: "Two hour delay. Got to hotel at 2am."
Pros: "The reclining seat in Club section was a wonderful experience"
Cons: "British food still lacks taste."
Cons: "The service on the plane. And with the long 8 hour flight they gave great food service."
Pros: "Ground staff were excellent, the comfort was acceptable."
Cons: "Entertainment was mediocre, and absence of WiFi on air was disappointing. Not being able to eat food of your choice in business class because it ran out, is not acceptable. Crew were indifferent"
Cons: "They were late, once we were ready to board the plane it has been changed to another gate due to Brittish delay, so we had to do nother security review. We faced a bad attitude in the countter that was very dissapointing."
Pros: "Short flight - it was fine"
Cons: "All fine for short flight"
Pros: "Friendly service"
Cons: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"
Pros: "Good service by the booking staff all the way through, especially when they were helping me with the delay."
Cons: "My overall schedule was delayed 3 hours, which threw off some of my plans."
Cons: "There was no food."
Pros: "It was awesome how the windows are tinted and you can sometimes control it, and the new TV things on the back of every seat are truly amazing!"
Cons: "WHY is there no dairy free food?! I'm vegan but even for lactose intolerant people with more normal diets - there were absolutely no options! "meatballs and rice or pasta with a cheese sauce" - come ON! It's not that hard to make a vegetarian option that also happens to be dairy free!"
Pros: "Left and arrived on time! Comfortable aircraft"
Cons: "The plane was ridiculously freezing cold; the AC was way too low and now I am ill. I complained on numerous occasions but the temperature remained! Also there was hardly any leg room."
Pros: "crew friendliness"
Cons: "no charging ports"
Cons: "Plane was late which caused us to miss our connection and spend an extra 12 hours traveling to Gothenburg"
Pros: "Accra to London: the most inefficient airport experience ever!"
Cons: "Old aircraft; mediocre service."
Cons: "No wifi. No tvs. 1985 just called and they want their no entertainment airplane back. This is 2017.... get with the program!"
Cons: "Please fix the boarding process."
Pros: "I enjoyed everything about my experience from booking through the airport, flight and customer service. Great job!"
Pros: "Crew was excellent"
Cons: "Food selection is terrible. Plainer, simpler foods that appeal to more people would be preferred. If you want to attempt to serve 5 course meals, that is fine, But, please have normal backup foods. In fact you would save a lot of money buy not putting seeds and grapes in the salads, buying plain white/wheat rolls with no seeds, and much simpler appetizers/desserts. I saw a lot of food being thrown away. Mine included. If you are trying to force people to buy food before they board, you have succeeded. TV displays and remote were very poor compared to your competitors."
Cons: "I paid to upgrade my seat and another passenger sat there and refused to move so I had to sit on the opposite side of the row causing me discomfort the entire flight. I have a titanium leg on my right side and always sit in a seat that allows me to stretch my leg right side of aisle. Very dissatisfied"
Pros: "The entertainment was about all that was good"
Cons: "Boarding was chaotic Seats were uncomfortable and very dirty Cabin crew was short staffed Food was the worst I've ever had on BA and they ran out of chicken before getting half the plane fed. Cabin crew that was there was rude to passengers to the point some just ignored the cabin crew. Only served drinks 3 times on a 9 hour flight I've flown BA multiple times and this was by far the worst flight I've ever had with BA. Very disappointed they have gone downhill so much"
Pros: "Getting home"
Cons: "Extremely cold on board ,, no control of a.c. After boarding we got a breakfast bar and a drink. Nothing more till morning, then the breakfast was horrible."
Cons: "We didn't make this flight"
Cons: "There was no food on this fight."
Pros: "Really comfortable"
Pros: "Good overall. Such a quick flight there's not a lot to experience."
Cons: "Nothing negative, we didn't have entertainment or food service, so can't comment."
Pros: "Very bad situation please call me or send me your email"
Pros: "The food was very good. Tarragon chicken."
Cons: "Not large enough seats"
Pros: "My husband left his wallet on the plane and everybody was extremely helpful...we were able to get it back intact thanks to all of their wonderful Dallas staff!!!"
Cons: "I was not informed about visa - so i need to bay 2nd ticket. I sent redound request email - but no reply."
Pros: "Seats, easy boarding, terminal 5 at Heathrow is clean & efficient"
Cons: "can only check-in online 24 hrs before...why??!"
Pros: "The in flight staff was great!"
Cons: "There were some rude agents we dealt with in London that made some remarks about Americans. Very unprofessional."
Cons: "No working entertainment in our entire row. Bad qaulity seats"
Pros: "Crew members were okay"
Cons: "Wifi could be better"
Pros: "Very friendly and accommodating."
Cons: "tv screens on the back of seats"
Cons: "3 hr delay and had to change gates"
Pros: "Attendant was fun."
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Cons: "flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport"
Cons: "Not being delayed for 6 hours would’ve been better."
Pros: "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
Cons: "The entertainment apps were difficult to use"
Cons: "Inflight Wifi was spotty"
Pros: "WiFi entertainment system."
Cons: "Hard seats, no arm padding. No power to recharge phone and iPad."
Cons: "Boarding was a hassle and the plane was extremely uncomfortable for a 4 hour flight"
Pros: "Seating was comfortable. Purser spoke clear"
Cons: "Poorly organized boarding in Cancun"
Pros: "The crew was great, friendly, and efficient."
Cons: "I was seated in the middle seat between two other fully grown men. That’s three fully grown men in seats in the back of the plane. These seats are typically uncomfortable, but can be bearable if not all three seats are filled."
Cons: "The 2 hour delay due to the ground crew not having it together, this reason coming from the pilot. Flight attendant was complaining more than any of us passages. Even though 85% of us missed our connecting flights. After boarding the plane, the smell of the restroom, we all had to deplane."
Pros: "Nothing, three hour delay"
Cons: "Why don’t they let people off the plane when they know there is a maintenance problem. They just lie to you and keep pushing the delay back when they could have let us get off the plane and get food. It’s ridiculous how much they keep BS’ing u"
Pros: "Flight attendants"
Cons: "Late flight"
Pros: "The food choices were good and the entertainment."
Cons: "The seats were uncomfortable and the tray table was really low."
Cons: "I had a delay of 4 hours. Got home very late. Not what I had planned on."
Pros: "We got to our destination aver 12 hours late."
Cons: "In addition to being rebooked approximately 12 hours after our original flight, this flight left about 40 minutes late."
Cons: "Flight delayed two hours."
Pros: "The entertainment system was nice. The cabin crew was nice."
Cons: "Airlines have gon back to the days of packing as many seats as possible into these planes. I not a big guy but not huge. I’m just over 6 feet. When I sat down it was impossible for me to sit without my knees jammed against the seat in front of me. I ended up switching with my daughter to the seat across the isle which had slightly more leg room. Overall the seating was very uncomfortable."
Pros: "The movie/tv system did not work despite a lot of time trying. Very disappointing when taking a long flight with a 10 year old."
Pros: "Arrived slightly early. The crew was efficient and friendly. The interior and seats looked new."
Cons: "Nothing was negative."
Pros: "Boarding was easy, flight attendants very accommodating. Pilots made up flight time and arrived early, in spite of late departure."
Cons: "Leg room! Seems American has less space between seats and seemingly narrower seats than other airlines."
Cons: "Coach seating is too tight"
Pros: "Pleasantly surprised by AA. I would definitely fly AA again"
Pros: "On time good service"
Cons: "Boarding chaos at Miami airport."
Pros: "Entertainment service and film variety was good"
Cons: "Seats are too small, no place for my legs"
Pros: "The crew was professional"
Cons: "delayed on the plane"
Cons: "British airways?"
Pros: "Boarding was easy and flights were on time."
Cons: "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."
Pros: "Previous flight was awful but this flight was good. Everything was new and felt like first class."
Cons: "Remodeling old plans if not getting new ones"
Pros: "Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided."
Pros: "Excellent entertainment options"
Pros: "We flew safely!"
Cons: "The flight was delay. Then, my partner & I were given assigned seats separately until I requested seats together and we were given the last one at the back where you cannot recline the seat. It was very uncomfortable!"
Pros: "Premium space"
Pros: "Crew was great, took off and landed early."
Cons: "Plane was very dated, food service was aweful..... bag of chips in first class."
Pros: "Good service, as efficient as possible"
Cons: "Older plane"
Pros: "Fabulous crew and service, absolutely fantastic."
Cons: "Having to get off!"
Pros: "Much more legroom on this flight, even though it was a smaller aircraft."
Cons: "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."
Pros: "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
Cons: "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."
Pros: "The Crew was really kind!"
Cons: "We left over 1.5 hours late, and they told me I would make my connection. The crew said they usually wait for connections if they are that close. I missed it by 5 mins."
Pros: "On time, courteous ground and flight crew"
Cons: "Tight seating, refreshment service"
Pros: "Entertainment was free."
Cons: "Had to wait for mechanical issues so we were delayed."
Cons: "They should have made contact with our next flight as soon as we landed to tell them to keep the door open, it took a long time to get off the plane and I had to run all the way across the airport only to still miss my flight because they had just closed the door. My plane was still sitting there for about 10 minutes they must have JUST closed the door and still wouldn't let us on"
Cons: "food was cold and the soda I had had no gas."
Pros: "Not one thing"
Cons: "Too crowded. The service was horrible with cranky attendants. I had to clear my own food tray. Inconsistent and uncomfortable"
Pros: "Seat was comfortable as I had the exit row"
Cons: "Flight was late by an hour taking off from DXB."
Pros: "This was years ago, and yet I still remember how comfortable I was. The waiting facilities were nice and the airplane service very client friendly. Air Canada was definitely the best flying experience I have ever had."
Cons: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Cons: "Bags didn't get loaded, plane delayed. Poor customer service."
Pros: "Very friendly crew. Great food. Good entertainment system. I sat in premium economy so can't say what the economy section was like."
Cons: "Plane was damn cold!"
Pros: "The crew was very nice and friendly. They were very accommodating and genuine."
Cons: "The washrooms should be cleaned during the flight."
Cons: "Boarding was awful"
Cons: "Plane delayed for 1 hour...lots of kids, very crowd"
Pros: "Good wifi, movie options"
Cons: "We boarded then had to get off and get on another plane because communication system wasn’t working. Total delay of 2.5 HRs."
Cons: "Seats were cramped and toilet was wet and stinky"
Cons: "Flight was delayed 33hrs and no accommodations were provided to us; no vouchers nothing! They didn’t even have a rep at their desk at the airport to answer any questions; just a sign with a number to call."
Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."
Cons: "Flight delayed, rescheduled and didn't apologize and didn't compensate for the inconvenience. Staff is rude"
Pros: "I liked the exit row leg room. Not a big fan of the dreamliner layout, but they were very affordable."
Cons: "There was a 12-year-old seated next to the exit door. They tried to exchange his seat with other people in the exit row, but no one agreed to it. However, there were various open seats in other rows, some with 2 empty seats side-by-side. It baffles me that he could not move to another row."
Pros: "The ease of boarding the plane and the crew wa attentive and pleasant."
Cons: "Food was not great, but was edible. Leg room was not as good on the long flight as the shorter connector."
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Cons: "Many connecting flights jammed together F terminal at YYZ. SOME thing caused delay after delay. This really messed up baggage people. Once we boarded after like - 10 delays and a gate change, there were NUMEROUS whole-flight mixups with luggage - so many similar flight numbers traveling to same destination and whole flights awaiting their luggage. Our party of four had our luggage spread through THREE different planes. WTH? No customer service at DTW once we arrived and there were so many livid people. Absolutely awful. We were supposed to arrive at 5PM and it's now 3:11AM. My son just completed filing a luggage claim loss. And we are off to drive home to Grand Rapids two hours away. Nightmare."
Cons: "i booked the flight in january and keyed in my passport expiration date several times online in the next several months...at the airport, i handed the air canada agent in miami my passport and she booked me and a checked bag through toronto to copenhagen...i went to board my connecting flight in toronto and was told my passport, which expires at the end of august, was no good as i needed to have 3 month left...so they refused to let me board and told me to go see customer service...so i go stand in line for several hours (was only one agent for the first 45 minutes and 10 people in front of me)...one woman going down the line to see what each person's issue was told me that it was my problem, not AC's...and that "we are only responsible for making sure your passport is valid for getting into canada"...i was on my own to find a hotel and a new flight...fortunately a supervisor saw me standing in a daze several minutes later and said that it was AC's mistake for not catching it in miami...so she booked me into a hotel, gave me the address to the US consulate and instructions on how to get an emergency passport...she said that it would be no problem as "this happens all the time"and went ahead and booked me on the next day's flight...so i was able to spend the next day getting the new passport and getting back to the airport to fly out that night, but i lost a day in copenhagen with my family...it seems to me that when flights are booked and passport info, including expiration date, are given, a simple cross check of dates would be easy, and, imho, incumbent upon the carrier taking you there, especially when "it happens all the time"...this was not done on 4 occasions between booking and my trip...there were other issues too which is why i will never fly air canada again and i will never travel though toronto...the return trip through that airport was a nightmare for many passengers."
Pros: "Didn't take it"
Cons: "Customer service in Toronto did not know how to get us to Venice before our cruise departed. Wild goose chase sent us on a one hour, $26 train ride to Milan central station where we learned the train air canada told us to take didn't exist. Suddenly forced to take a 2.5 hr, $500 cab ride to Venice."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Cons: "See above."
Cons: "They lost our luggage not only on the way to our destination but also on the way home both times in Toronto"
Pros: "My flight from Orlando to Montreal was comfortable and convenient. Boarding went smoothly."
Cons: "The overhead bins were surprisingly small so take that into consideration when packing your carry on. Staff was tolerable but not particularly polite or welcoming."
Pros: "Convenient times and pricing."
Cons: "Seat spacing and amount of space for carry-on luggage is not enough."
Cons: "I had a special service request and it was not honored, not sure if it was due to flight delays or just not good customer service, I was disappointed because my flight changes three times before the trip and I placed two calls to the airline prior to trip to ensure my special needs were requested and confirmed."
Pros: "I like the options for entertainment and the seats were comfortable"
Cons: "The food options were terrible"
Cons: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Pros: "The crew was very friendly and seemed willing to help."
Cons: "The cabin was very cold during the 12+ hour flight, and the food was not very good."
Cons: "The lavatory sink was clogged. The audio to movies was inaudible, as though the picture was streaming and the audio was lost. The crew offered little assistance to a clearly frail elderly passenger who had a very difficult time rising from her seat and using the lavatory."
Pros: "The food was airline food, the movies worked"
Cons: "Given customs form in German, when asked for English flight attendant said they were out. asked another later and she brought it immediately. After herded through security (again) and customs, with no explanation on what to expect, our connecting flight's gate was in the basement. It looked like a third world bus station. No place to sit, totally packed, could not understand announcements, only bagel place to eat that was out of most everything. I will avoid Air Canada and Toronto airport if at all possible."
Pros: "The staff were friendly even though the flight was completely full"
Pros: "On Time travel food is okay"
Cons: "Montreal to Los Angeles is kind of rush. They should give more time to go customs. Before you finish the plane is already closed and besides luggages are some missing. My luggage I was not able to bring it with me. It went to Chicago how did it happen until now waiting for my luggage to be deliver here in my place."
Pros: "customer services"
Pros: "Flight left on close to on time and landed early/ right on time."
Cons: "#1 Boarding was total mayhem. Why do airlines insist on boarding the plane from front to back? Wouldn't it make sense to start at the back and work your way forward? People are NOT able/aware that they need to get out of the wispy and it creates a bottleneck. If the BACK becomes 'zone 1' and you progress forward, boarding passengers are out of the way and boarding can progress smoothly! Worth a try? #2 cart blocked the aisle for 90% of the flight and it was impossible to get to the bathroom. An elderly gentleman had gotten up before service began, and he was stuck out of his seat for close to 45 minutes as the flight attendants wouldn't back up to let him pass. Perhaps the timing of this could be adjusted in the future."
Pros: "Attendants were friendly. Equipment comfortable, many entertainment options."
Cons: "Long lines for boarding, continuous calling of 50+ passenger names while boarding lines congested the gate."
Pros: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Cons: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Pros: "My scren was´t working ok, and the screen of my sister seat was in ¨wait please..¨ half of the trip. The boarding wasn´t on time but the crew memebers where really nice. Overall okey"
Pros: "I missed my flight because of traffic and they changed my flight free of charge."
Cons: "I tried calling the airline while stuck in traffic and could not get through to anyone. The recording said it would be 30 minutes before someone would answer. DEPLORABLE!"
Cons: "My flight was re-routed due to weather then. We had to wait a couple of hours for fuel then the pilots had to switch. It was horrible. The crew asked us to remain on the flight so we could leave faster which was lie. The smaller airport had food they didnt want us to go down and eat. It was an aweful experience. I paid extra money to get to cali earlier and ended up later than I wouldve if i had gone with the cheaper flight."
Pros: "Nothing the flight was cancelled and delayed 19h"
Cons: "Nothing the flight was cancelled and delayed 19h. I haven't even gotten on the plane while writing this."
Pros: "Friendly staff and movies for children"
Pros: "Relatively comfy economy class seats, great in-flight entertainment, decent food and plenty of beverages served by kind and professional attendants."
Cons: "Only negative was a significant delay."
Pros: "Excellent entertainment system."
Cons: "Left almost an hour late."
Pros: "Clearing customs in Canada"
Cons: "Over priced food"
Pros: "Everyone was super polite"
Cons: "Bathroom needed more attention to cleanliness"
Cons: "Boarding area was a nightmare - hot , miles and miles of walking to get there, and crowded. The system for check-in is the stupidest i have ever seen - we were asked to scan passports and boarding passes then stand in a crowded area to wait for names to come up on an electronic board that could only be read from the front of the room. Who thought of that????"
Pros: "Premium plus was a good deal with good seats and smaller, almost separate cabin. Food they served was okay."
Cons: "The crew, from the moment we boarded, was terrible. One flight attendant was very rude to my wife, another was rude to me. Another backed a beverage cart right into my wife as she was retrieving her bag from an overhead bin. In comparison to the two other flights we were on recently, where the crew was helpful and pleasant, this crew was cranky and incompetent. Also in comparison to Austria Airlines, United's food and beverage service was stingy."
Pros: "Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition"
Cons: "Food and rough flight"
Pros: "The staff did try their best to find me suitable options as I am lactose intolerant"
Cons: "No Dairy free options for creamer or milk alternatives fir coffee"
Cons: "100% of staff was rude and they love to nickel and dime you."
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Cons: "You need to spell out that when you purchase a BASIC ECONOMY fair, you will be charged for luggage and cannot change your seat. This isn't all spelled out in big bold letters when you buy on Kayak and the carrier treats you bottom of the class."
Cons: "The flight was 90 min late. Boarding was pretty much a cluster as they tried to get an overbooked flight boarded in 25min to meet a reignited runway time"
Cons: "Entertainment system broken. Ground personnel obviously not informed by crew. I have the impression everybody at UA has stopped caring."
Pros: "Overall I had a great flight."
Cons: "No complaints."
Cons: "Electrical service was spotty"
Pros: "Movies galore. Pleasant attendants."
Cons: "Crying babies"
Pros: "The crew was exceptionally nice."
Cons: "Advising passengers in a timely fashion about weather delays. Left for air post @ 3:15 for a 5:58 flight. When I got to Newark I discovered my flight was delayed. Left the party early, which was reason for trip to sit in airport for hours. I generally fly Jet Blue & I definitely will stay with that airline. Second experience & last one with United. Paid $25 extra for a roomier seat which I never have to do with Jet Blue."
Pros: "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
Cons: "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
Pros: "The fligt"
Cons: "I dont like no free tv and no free wifi no good"
Pros: "The crew was excellent. They behaved with humor, grace, kindness and professionalism."
Cons: "The seats are sooooo cramped and uncomfortable."
Cons: "Horrible plane - the seats are so narrow that average size person can barely fit."
Pros: "The coffee. Everything else very good."
Pros: "What brand of service is this? Are we actually customers? Why do I feel like the enemy every time I fly? Airlines are making record profits and we, THEIR customers are getting the shaft."
Cons: "There was a non rev captain who took it upon himself to move my overhead bags back six rows to accomodate a non rev flight attendant's bags...... almost missed my connection. WTF"
Pros: "Three seats to myself, not crowded."
Pros: "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
Cons: "My booking confirmation told me we were on Lufthansa flight #7644 so naturally we went to the Lufthansa terminal at the airport. We waited in line to check in and were then redirected to a different terminal because we were actually flying United. How did that happen and why wasn't it explained ahead of time? The seat was too small for an international flight and the entertainment was unwatchable because there was a constant screeching sound in the headphones, a problem with the jack."
Cons: "Our flight was an hour and a half late. The seats are very new on this configuration is perfect. The entertainment system is old and you pay for everything."
Pros: "The lady at the desk who helped get me a new flight."
Cons: "The flight was two hours late, I had to be booked into another flight with another airline in order to get home on time."
Cons: "3 delays"
Pros: "The flight was not full, so we had extra space."
Cons: "First, UA flight attendant forgot to serve us (and few more sitting on the same area) lunch. By the time we asked why we are not served, we didn't have a choice, but to take whatever left. Second, we had about only 1 - 1 1/2 hours of in-flight entertainment available in Economy class out of 10 1/2 hour flight. Of course, entertainment was available for first, business and premier class. Why? Satellite problem supposedly. Third, ok. There was a entertainment on a big screen in the front. However, system on the armrest was not working. What's the point? My husband and I have been in long distance flight over 25 year with various airline companies, BUT THIS UNITED FLIGHT WAS ONE OF THE WORST FLIGHT EVER. When I booked this vacation, I chose Lufthansa on purpose as I know their quality of service and professionalism. I didn't notice that the return flight was a code share with UA. Only thing they can say was that they can provide us more mileage as a compensation if we write to UA on their website... We had a great vacation until were on this flight."
Pros: "Departure and arrival were on time."
Pros: "Poor Manuel"
Pros: "Arrived early"
Cons: "Was way too hot on the plane."
Cons: "Worst experience of my life's flies. United missed mine and my parents luggage, delivery after 5 days, made us to loose good part of our appointments. Very disappointed with United."
Pros: "Great job"
Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Pros: "easy flight"
Pros: "It was a pleasant flight"
Cons: "I couldn't connect to Wifi"
Pros: "Entertainment selection was good"
Cons: "Seating comfort was *horrible*! Looks like they've made the seats more cramped, especially when the seats recline"
Pros: "Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems."
Cons: "The boarding process was confusing. I was issued a boarding pass with "see agent" instead of a seat assignment listed. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I was confused because I felt that I was treated as if I was flying stand by when in reality I booked my ticket in advance. Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process."
Pros: "Crew was pleasant."
Cons: "We were asked to pay attention to the safety demonstration, yet I could not see it because the flight attendant was standing so far ahead up the aisle that even if I leaned out, I could not see her. I also don't understand why United boards from front to rear. It's illogical and time consuming."
Pros: "Wonderful cabin crew"
Cons: "No entertainment unless you downloaded an app in advance, and then, for people who had, only over USA, and after you pay for united wifi. That's poor"
Pros: "I know it's some sort of miracle. But there was only 40 people on an airbus. We all had about 3 seats each and we made full beds for ourselves."
Cons: "I did not like that our flight was delayed three hours. I understand there was a thunderstorm but it has resolved before we were to board the plane. Then we had to switch gates three times."
Cons: "The worst experience ever paid $466 each for our flight. Our seats were changed for whatever reason to the last row, we sat in back of plane it was very uncomfortable and we could not relax. Out of airlines control was a sick screaming toddler for 2 hrs of this flight in front of us."
Pros: "She was very understanding to my 37 minute layover in Denver and upgraded me to seat row 11 from seat row 31 to make sure I could get off the plane quicker. Very much appreciated and why I always fly United with my MilagePlus card. I had been on vacation for a week and had to be at work the next day."
Pros: "On time, no problem flight. Seat next to mine was empty."
Pros: "Very friendly staff"
Cons: "I got stuck in the back of the plane and I did not realize the seats had even less room back there."
Cons: "Zero leg room. I am 5' 9'' and my knees touched the seat in front of me. The bathroom lines extended half way down the plane for the majority of the flight."
Pros: "Very polite, upbeat crew"
Cons: "Newark airport a mess!"
Pros: "Had an entire row for myself. Flight was quick and comfortable. Staff was helpful and friendly."
Cons: "In flight snack"
Airlines flying from Dubai to Grand Cayman have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Grand Cayman
Masks required on board, masks provided on flights from Dubai to Grand Cayman
Social distancing seating
Middle seats unavailable to book on flights from Dubai to Grand Cayman
Testing for antibodies, testing for symptoms for flights from Dubai to Grand Cayman
Waiving of change fees. Search flexible flights from Dubai to Grand Cayman