Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Edinburgh
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Scores according to KAYAK customer reviews
Pros: "Crew was amazing"
Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Pros: "The crew was nice but never got the menu."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Much better than average meals"
Cons: "more cell phone charging stations at the airport"
Pros: "Staff were fantastic."
Cons: "Better movies please."
Pros: "Great crew, aircraft etc"
Cons: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Pros: "Attention to detail. Very professional."
Pros: "crew was lovely and plane was very new"
Cons: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."
Pros: "Never spending too long waiting for anything."
Cons: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Cons: "No internet"
Pros: "The Qatar Airways price."
Cons: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Pros: "Crew attention and care"
Cons: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Pros: "No flight No refund"
Pros: "Wonderful Experience with Qatar airways, as always."
Cons: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pros: "Very friendly online travel booking portal. I like it"
Cons: "Transit time was too close with my connection"
Pros: "Every things"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Pros: "food was good"
Cons: "all my flights were delayed"
Pros: "Nothing, no one was helpful at all."
Cons: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Cons: "Not enough check in desks operating - very long wait"
Pros: "It was a short flight, so no problems"
Pros: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Cons: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "Quick, easy boarding and nice crew with professionalism."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Pros: "Quick boarding, semi- spacious seats, decent snack food"
Cons: "Not much to dislike, but I still will NEVER fly Qatar again."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Pros: "The food was perfect"
Cons: "Chicken sandwich was not good"
Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Pros: "Flight attendants were very courteous and attentive. Comfortable seats and smooth flight. Didn't feel that the flight lasted for 16 hours."
Cons: "Food needs to be asked for rather than offered."
Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Cons: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Pros: "Staff was very courteous overall service excellent"
Cons: "Seating... our seating was changed so we did not sit how we would like"
Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Pros: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Cons: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Pros: "Crew was phenomenal. Felt safe and cared fir on flight."
Cons: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777"
Pros: "The food was great and so was the staff. The plane was clean and spacious."
Pros: "Crew polite and efficient."
Cons: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Pros: "The business class was okay and food was good."
Cons: "The entertainment choice not as vast as Emirates that I always experienced"
Pros: "The crew and food were excellent! Great pilot also."
Cons: "Seats were too small and not very cushion for your bottom. Also 3 out of my 4 flights with Qatar were delayed 20-45 minutes after everyone was boarded. Person in front of me 2 of 4 flights had their seat reclined which gave me no room what so ever. It made eating and watching tv uncomfortable."
Pros: "about average"
Pros: "The service, the crew"
Pros: "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
Pros: "Turkish airlines is reaaly good"
Cons: "thanks for all from kayak"
Pros: "Boarding was efficient."
Cons: "Seats in economy were extremely small, and incredibly close. Possibly the most uncomfortable I've been in economy. Food was a baby's portion, which was really surprising. Pakistan might not be a prime destination, but it does not deserve second rate service."
Pros: "Flight was on time."
Cons: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
Pros: "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
Cons: "Fly another airline"
Pros: "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
Cons: "The temperature on the flight to NY from IST was a bit too cold."
Pros: "Liked that in this day's of cost cutting by most airlines, Turkish decided to win customers with Quality! Premium liquid soap, cologne and moisturizer in the lavatories, fresh seafood in ordered special meals, friendly service and good entertainment. Thank you! Didn't expect..."
Cons: "Very hot"
Pros: "The seat is comfortable"
Pros: "Television options are great."
Cons: "Food was unrecognizable. No leg room"
Pros: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Cons: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
Pros: "The crew was great. Everyone was courteous and professional (wish the same could be said of my fellow passengers)."
Cons: "I'm never quite comfortable in the small spaces on airplanes. Maybe someday I'll make enough money to sit business class and not be crammed into a chair."
Pros: "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
Cons: "Boarding took a longer time than normal"
Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"
Pros: "The flight was comfortable and the entertainment was good."
Cons: "There are not diverse food choices"
Cons: "Flight was delayed by over two HOURS. When we got to Istanbul, our connecting flight to NY could not wait 15 MINUTES and instead left. We ended up spending 18 hours in Istanbul for the next flight. 1. The personnel at the transfer desk were rude and unhelpful when we asked questions. They seemed like they could not be bothered with our problems. 2. Turkish airlines did not even bother to help with accommodations, instead giving my wife and I a small bed to sleep in vs a hotel room. The only way to get a hotel room was to leave the airport, and we could not get Visas because we were American citizens. Turkish airlines was a very bad experience. Overall this was a poor experience, and I will not fly Turkish Airlines again. I will make sure my friends and family know that this is a poor airline with poor customer service."
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "Very nice journey. Personel super, they help everysecond"
Cons: "I want to read other newspapers They have use only one boice"
Pros: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Cons: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Pros: "The service was very good as always with Turkish."
Cons: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."
Pros: "Overall trip was really good."
Cons: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
Pros: "The crew was friendly"
Pros: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Pros: "Entertainment selection, USB chargers"
Cons: "Snack Like Mac and cheese not very good. Overall food better than most airlines."
Pros: "Flight attendants greeted on arrival. Prompt with service. Good attitudes."
Cons: "Seats not to comfortable but can't really change that without upgrade."
Pros: "It was all good!"
Cons: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
Cons: "I didn't hear the boarding call in English."
Pros: "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
Cons: "That the plane was not full and we could had better seats if we were made aware of that fact."
Cons: "Great service and on time all the way"
Pros: "Great flight, crew and experience."
Cons: "Breakfast selection was a bit subpar"
Pros: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Cons: "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."
Pros: "Great food; plenty of room to stretch out (we flew business class)."
Cons: "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
Pros: "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
Cons: "Food was average"
Cons: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Cons: "Seats was a lil tight , food was a lil warm not hot"
Pros: "same as above"
Cons: "same as above"
Pros: "Everything was excellent :)"
Cons: "Have to unload Plane Flight git exchanged without my approval"
Pros: "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
Cons: "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
Pros: "the flight from Istanbul to the U.S. was amazing, I watch 3 great movies and some wonderful meals. Even though I,flew economy I,felt like it was business class - foot rest pillow and blanket and they hand out hot towels and packs with toothbrushes and socks and slippers. I will definitely. Fly. Turkish Air again based on,this very positive experience"
Cons: "There was one flight attendant who,thought she was all that ..she was rolling her eyes at passengers and had a snotty look on,her face."
Pros: "TK is terribte during the Turkey coup attempt"
Pros: "Good experience overall"
Cons: "Slow ticketing process and not so friendly staff."
Pros: "That was good every thing, thank you."
Cons: "Nathing wrong."
Pros: "Super friendly crew! Great amount of entertainment on board. Good food."
Cons: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Cons: "I couldn't get free Wi-Fi on Ataturk airport. When entering my phone number, to receive code for 2 hours of free Wi Fi it couldn't recognize my number 385 099 5744368, or 385 99 5744368. Nowdays, when Wi Fi should be for free without any passwords !!!"
Pros: "Movie choices plentiful"
Cons: "Flight was delayed for almost an hour while passengers were on board the airplane."
Pros: "Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket."
Pros: "I missed my flight."
Cons: "Helped me get a different flight. I got zero help getting another flight. Or any credit."
Pros: "Crew was very nice"
Cons: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Cons: "very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court."
Cons: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Cons: "Asked for ONE piece of bread, and such a big company. Didn’t have ONE piece of bread to provide. Shame. But not surprised, considering the focus they had with onboard shopping, cut coat, and generate revenue very oriented."
Pros: "Flight attendants were good."
Cons: "Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options."
Pros: "Plane was awesome and comfortable"
Cons: "Delayed without updates for hours"
Pros: "Seating was good"
Cons: "Got a seat in the middle - was pretty annoyed with this."
Pros: "Nice crew comfortable seats selection of drinks were good"
Cons: "Better blankets too cold on the plane"
Cons: "All great"
Pros: "Food and boarding process"
Cons: "a bit late"
Pros: "Friendly cabin crew"
Pros: "The Crew was very helpful, they were always around and offering all kind of help."
Cons: "The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them."
Cons: "I was told there was no meal included because of the fare I paid. I paid $1100.00. I have never experienced this, even on round trip cheaper flights and I fly to Europe every year."
Cons: "never got to goddamn frankfurt"
Pros: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Pros: "This space intentionally left blank"
Cons: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."
Cons: "Because the one came in from London Got Delay And I miss my flight"
Pros: "The Cabin Crew was excellent! Very impressed"
Cons: "I was transferring from an international flight and was not able to check 8n online, thus I didn’t get to choose my seat. I ended up squeezed in a middle seat next to a man who was served a lot of alcohol and took up more than his share of room."
Pros: "The plane was very good , the hospitality was very good b"
Cons: "Every thing in Lufthansa was horrible"
Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"
Pros: "Airplane was clean and comfortable for economy class."
Cons: "Because I felt sick I would probably prefer to pay a little more and upgrade to a better seat if the option was available."
Pros: "Five stars good flhte !!!!!!!!"
Pros: "Overall good service, only complain is the business class seats."
Cons: "business class seat would have been better"
Pros: "Food, drinks, crew hel;pful"
Cons: "Boarding was not orderly, stupid system of delayed displaying of gate assignment"
Pros: "Courteous and friendly staff - did enjoy my gluten free meal"
Cons: "Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!"
Cons: "Due to repair aircraft equipmen, almost 1h delay my flight."
Pros: "Great service across the board! Wonderful, experienced staff!"
Cons: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Pros: "Boarding staff was cooperative On time departures and arrivals"
Cons: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."
Pros: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Pros: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."
Pros: "Flight attendants pretty good. Got lucky with one of the only 2-seater rows in the back of the plane. Good entertainment options."
Cons: "I'm only 5'2" (157cm) and slim but could barely move in my seat, and if the person in front leaned seat back, it was terrible. Food was lame, really salty and they did not come around with water enough."
Cons: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Pros: "Very good entertaining system plus good food . Crew members taking care about people all the time."
Pros: "Same as above"
Cons: "Same as above"
Pros: "All was very proffessional"
Pros: "Again, excellent customer service. Can't say enough."
Pros: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Cons: "Video entertainment menu system was slow to work with."
Pros: "The seating under normal circumstances would be reasonably good, even for economy.. Because a larger-than-usual plane was needed in DC, a 747-800 was dispatched, and there was a lot of empty space, so many of us could spread out and sleep well. Even allowing for the very light passenger load, the crew was excellent in every way."
Cons: "No criticisms at all."
Pros: "The entertainment was good on board"
Cons: "The cabin crew was a bit rude"
Pros: "The Fight Attendants were very nice and tried to be soo helpful!"
Cons: "My daughter and I signed up for a vegetarian meal and it was beyone awful, completely inedible. No protein at all. The first meal was cornmeal mush, and the second was 3 pieces of stale bread with a few sliced cucumbers and strips of red bell pepper between some type of fake butter. Really? Lufthansa, you need to check out Delta's vegetarian meals, they are fantastic! Also, the sound didn't work on the TV, so for a NINE HOUR FLIGHT I could not watch any movies! This would be okay, if I had known ahead of time and prepared with something to do!"
Cons: "Staff seen to not like people of color black"
Pros: "The crew was excellent; professional and calm The movie selection was great The plane was quite new and comfortable"
Cons: "The boarding was chaotic for such a large plane; why don't they board by row numbers? My special meal was not very tasty"
Cons: "On the flight from Dubai to Frankfurt I got bitten by a spider that resulted in an allergic reaction causing my abdomen to swell for four days afterwards and requiring me to seek medical help once I arrived back in Boston. I had stayed in a luxury private residence in Dubai and not been anywhere around spiders previously..."
Pros: "I like the service and how organized they are"
Cons: "I was very please, I don't have bad comments"
Pros: "Yes, Very good"
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Cons: "Nothing. Flight was amazing"
Cons: "Flight got cancelled"
Cons: "KLM crew exceed our expectations"
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "Just as I expected. And I made my last connection easily."
Cons: "Don’t be late"
Cons: "Staff rude and short"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Pros: "The crew!!"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Good services!"
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Consistently high standards"
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."
Cons: "OLD plane without comfort or entertainment"
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Spacious cabins, friendly service"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Staff, service"
Pros: "Overall very nice flight, even comes with free drink and snack"
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "...The transfer at JFK was terrible"
Pros: "Crew, cleanliness"
Cons: "I did not see while purchasing that the tickets had “no luggage included” and was charged $100 per item at check-in."
Pros: "all procedures at both airports took 15 minutes"
Pros: "The crew was nice. The airline had a gift for my 4yo and it was sweet."
Cons: "Boarding time! It was late."
Pros: "The flight attendants were friendly and helpful. Especially when we were leaving they took care that nobody would leave their stuff. The captain voice on announcement was calm and relaxed and it calibrated the right relaxed atmosphere during the flight."
Cons: "Everything was good"
Cons: "Terrible, absolutely horrible customer service. My wife should stay in Moscow due to the transfer delay with her flight. Now nobody from Aeroflot is helping her and 2 kids to find a alternate way to flight to Minsk"
Cons: "Send my surfboard case with me !!!! They left it in Moskov !!! Will never book true you."
Pros: "The crew made it an awesome experience! Flight was on time, even early!!"
Cons: "There is no entertainment except for Business Class. Would be nice to watch a movie to pass the time."
Pros: "The crew was ok. & the seat comfortable."
Cons: "The baggage rule."
Pros: "good landing on windy day"
Pros: "all was good"
Cons: "Вылет Вашего рейса SU1835 14.10.2018 перенесен на 11:30, звоните +74952235555. Your flight SU1835 10.14.2018 is carried over to 11:30AM, call +74952235555 It’s about 6 hours. My next flight transfer has been lost..."
Pros: "Great experience all sround. Traveling with kids"
Cons: "There is no entertainment on this flight, so rate should be N/A."
Pros: "My trip was always on time"
Cons: "Late,uncomfy seats,crews were not able even to smile"
Cons: "They don't take visa if u have excess lugguge"
Pros: "Crew was friendly and attentive"
Cons: "Meal ok; no beer or wine"
Cons: "They hold me with no reason until I was late from my connecting flight. They made me pay taxes for alcohol that I purchased from duty free. Charge me $300 for next available flight. Horrible!!!"
Pros: "Very spacious seats, good food, good time for the duration!"
Cons: "Stewardess’ were a bit ignorant and rood at times, I understand the flight was bumpy, lots of turbulence, but still not a reason for their attitude!"
Cons: "Food was awful and a ton of kids, one of which kicked my seat the entire 8 hours."
Pros: "Speed of boarding and staff"
Pros: "Gogol airplane was fun to fly"
Cons: "Some minor organization flops at boarding in Miami airport"
Pros: "smooth and stress free. Loved the view of our approach and landing on tv"
Cons: "Airbus planes are slower but that's OK. entertainment system was sluggish, but I had my own devices, so I did not care."
Cons: "Boarding not exactly separating business and others"
Cons: "Boarding from tokyo was a mess... Had to wait 1.5 for check in"
Pros: "They served snacks even on a short flight. Everyone was very nice and spoke good English."
Cons: "It was too hot on the plane"
Cons: "They lost the luggage of approximately 40 of the passengers. This created so much chaos at the baggage claim that the staff was completely overwhelmed and many people missed their connecting flights. I'm still without my (and my son's) luggage and I'm not confident I'm ever going to see it again."
Pros: "Great flight, comfortable, much better then I thought it would be! Would fly with them again."
Cons: "When I booked was given 2 free suitcases BUT when I got to airport was only allowed one and charged an extra $100."
Pros: "Lost My bag and they stopped me from making my connection with 45 min until plane left. Wtf Then they couldn't re book my flight. Made me re book online and pay again!!!"
Cons: "What's to like"
Cons: "No entertainment"
Pros: "New plane, crew was not bad"
Cons: "Still no luggage! It will only arrive later on today or tomorrow :("
Pros: "from delhi to moscow the flight was teriable the legs space was so tight , the aircondition didnt work no interthinmant i wanted to finish the flidht so much ....... if you have an option do for yourself a bit more then this poor flight - dont use aerofloat"
Cons: "boarding was fast"
Pros: "I liked pretty much everything. But best if all was priority boarding for partners with kids and goody bag with games and activity books for the kids."
Cons: "There could be a little bit more Russian cartoons available for such a long flight."
Pros: "My neighbour's missing tray table was missing a rod, so it couldn't be used. That affected me too."
Pros: "On schedule Nice and polite service in airport and fly"
Cons: "So many delays"
Pros: "The crew was extremely efficient."
Cons: "However, the customer service could have been a bit better especially when it comes to speaking English. There were a few times where I just felt I was a bother because I'm not sure how well they understood me."
Cons: "small plane, no entertainment, delayed, bad food, service is mediocre."
Cons: "The food"
Pros: "comfort of aircraft, professionalism of crew my second flight with Aeroflot following an enjoyable trip from Tel Aviv to St. Petersburg. Happy to consider Aeroflot for future flights depending of course of schedule and pricing"
Cons: "too many public announcements too much cabin baggage allowed on aircraft - many of the bags, cases, parcels were well beyond international guidelines regarding weight and size"
Pros: "The seats were good"
Cons: "No entertainment"
Cons: "I had to cancel the flight, but i couldn't receive any refund at all!"
Cons: "We could not choose seats online before flying, and ended up with middle seats, The flights domestically in Russia had been comfortable, the transatlantic legs were cramped and not comfortable at all. Stewards stopped people from moving to empty seats."
Pros: "The flight and crew were great. The movie selection on the 12 hour flight was perfect with a lot of selection."
Pros: "Price, the only reason to use them"
Cons: "Flight delayed without notifying passengers, not even an attempt to help/apologize Tight / uncomfortable seats Reasonable service but totally lacking warmth or even perfunctory interest in passengers Typically rougher than usual landings This is budget airline price, but the actual budget airlines make an effort to offer value and compete with regular airlines. With Aeroflot, you get exactly what you paid for, or less."
Cons: "Put on the bus to be taken to the plane for boarding, waiting in the cold for a long time for (I suppose) the last passenger to show up. I suppose it saves money not to use the gate? In that case probably worth the inconvenience."
Airlines flying from Dubai to Edinburgh have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Edinburgh
Masks required on board, masks provided on flights from Dubai to Edinburgh
Social distancing seating
Middle seats unavailable to book on flights from Dubai to Edinburgh
Testing for antibodies, testing for symptoms for flights from Dubai to Edinburgh
Waiving of change fees. Search flexible flights from Dubai to Edinburgh