Daily cleaning, installation of cabin HEPA filters on flights from Ivory Coast to Dubai
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Scores according to KAYAK customer reviews
Pros: "Overall was perfect"
Cons: "All was excellent, seated can be back forward instead sliding and last not least phone charge its a minimum to have"
Pros: "The crew and the flight was well managed. Overall, I would fly MEA again and recommend it to someone else."
Cons: "The entertainment was dated and not of good quality."
Cons: "They were very scarce in distributing drinking water on the flight"
Pros: "One member of the crew on business was extremely wonderful. Happy, smiling enjoying her work and very efficient."
Cons: "Movies are old and the same for a long time"
Cons: "The flight info on the screen has to be much better"
Pros: "Flight overbooked, no online check in and your seat is randomly assigned. Flights with crying kids, no ear plugs available."
Pros: "The stuff was very friendly."
Pros: "The MEA"
Cons: "To put more employee for the arrival"
Pros: "Bring on WiFi"
Cons: "My only disappointment Arriving in the airport terminal there was no wifi free. MEA was advertising it on is application so I went to the MEA office asking for help. Their reply "we don't have ot""
Cons: "The seat"
Pros: "The organisation"
Cons: "Very old movies and no alcohol were offered at all !!!"
Cons: "Juice or food"
Pros: "The crew was very professional and very customer oriented"
Cons: "Everything went well. I have no complaints. Hero up the good work."
Cons: "leg room."
Pros: "An okay flight"
Cons: "Everything But still a cheap short flight"
Pros: "Quick boarding, no hassle, great crew"
Cons: "The food isn’t interesting, but that’s okay for a short leg"
Pros: "Food & service"
Cons: "Legs room Delay in departure without apology or explanation Duty free cabin crew didn’t come back to take my order"
Pros: "Service by M.E.A was excellent. Flight attendants were awesome. the fight was smooth and pleasant. Good job by the captain."
Pros: "Always a pleasure to travel with MEA!!!"
Cons: "No special lane for business class"
Pros: "Crew very attentive to passenger needs"
Pros: "Time and duration of flight"
Cons: "Price of ticket"
Pros: "Flight time"
Cons: "Flight got delayed"
Pros: "The staff (gate agents, ticketing, and crew) were all nice, professional and accommodating. I was only on a 2 hour flight, but I was impressed with the service (drinks, meal), the plane (looked new) and seat comfort in Cedar Class (First Class)."
Cons: "The business class Lounge in Athens was basic."
Pros: "Crew was smiling and polite"
Cons: "Entertainment system needs an upgrade and qualityvof food needs improving"
Pros: "There were only few passengers in business class so it was a calm flight."
Cons: "Crew very distant and unfriendly. i was not received by any crew member but ordered to sit. A passenger dropped her suitcase on my legs when entering the plain. Chair out of order: back doesn’t lie down. TV didn’t work no films or programs loaded Coffee was extremely cold."
Pros: "Kayak is a wonderful site for ticketing."
Pros: "Boarding. Hostesses greetings and attitude"
Cons: "1- Seat Cushions are all used up and have become uncomfortable to sit on. 2- Safety video was thought to be a limited time promotion, yet has seemingly replaced hostesses safety instructions role and has become over-used and abnoxious to listen to each time. 3- food variety is low and choices of entertainment is limited compared to the price being paid. 4- over the last few years of travelling with MEA, the RUH- BEY trajectory has flown on time a handful of instances. Though it might be the most expensive usd/mile flown. not sure what mea's problem is."
Cons: "No charger plug"
Pros: "I like kayak App it's your Suport when you need help"
Cons: "Easy flight good service"
Pros: "Lots of extra space. Good movie choices. Headphones provided. Thanks for everything"
Pros: "Aircraft, crew, food and beverage service."
Cons: "Boarding can be awkward for Americans not used to foreign airports."
Cons: "Very unorganized"
Pros: "I made it to my destination and back safely and affordably"
Cons: "Passengers were so raucous...letting their kids run around, scream, throw things...flight attendants did nothing and of course their negligent parents ignored them. As we exited the cabin I was appalled by the amount of trash. Totally gross."
Pros: "The aircraft was clean and the staff were so nice"
Cons: "Breakfast was not that good,,,"
Cons: "the flight has been delayed for more than 4 hours and we didn't been informed while check in knowing that after I received the boarding I discovered the delay and I should stay at the airport for all this time with two kids without any entertainment or other and even there were no excuse or reward. Its really a very bad experience."
Pros: "The crew was very nice"
Cons: "Regarding food, we had 2 options which one of them is not available at all. It was either chicken or fish and there's no chicken and I don't eat fish. Is that normal! I paid for this!!"
Cons: "We had a 20 minutes delay in Beirut airport .. The launch menu was to choose between chicken and fish , we chose chicken but were surprised that no more chicken is available .. because we were sitting nearly on the last seats .. so they were out of chicken , being allergic to sea food we missed our launch.."
Pros: "Timing and departure earlier as boarding was completed."
Cons: "At the boarding, Cabin Crew Supervisor made a comment while i was looking on the aircraft tag. No need, I'm not a kid and it's my right to look at it."
Pros: "All is good"
Cons: "from dubai to beirut.. there was an overbooking and i had to wait for them to find me a seat. this is unaceeptabke for someone who is a silver member with skyteam"
Pros: "everything is very good"
Pros: "I like the new plane and its cleanliness, the professional take off and landing, the friendly welcoming and the helpful crew. There was no food due to the short time of the trip, however, a juice box was offered and other on call request were fulfilled."
Cons: "The delay in boarding and departure is not a respectable or a pleasant issue, irrelevant of any cause."
Cons: "Flight late as usual Safety instructions with no gear. She stopped midway with no reason.english pathetic."
Pros: "Loved the uniforms of the flight crew. Classic. Vintage and professional and the staff embodied their uniforms."
Cons: "The seats were a bit to close and made me feel crowed."
Pros: "To keep it short: -Relatively new aircraft - on time arrival - serves (what looks like) a decent meal included on this short segment"
Cons: "- entertainment system takes forever to start with a lot of commercials - no charging options - disorganized boarding - crew was fine but not great"
Pros: "New airplane"
Cons: "Food was very bad, crow was not friendly"
Pros: "The crew was attentive"
Pros: "Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight."
Cons: "Prices have gone up"
Pros: "Crew was very good and seat in long trip was comfortable"
Cons: "Boarding in first leg needs more organization"
Pros: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Cons: "Hot, like super hot, in the aircraft. It was horrible."
Cons: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Pros: "Every thing"
Pros: "EVERYTHING they served"
Cons: "Strong, recycled perfume from flight attendants on business classy"
Pros: "Food, multimedia and the crew"
Pros: "Entertainment was good."
Cons: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Cons: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Pros: "Everything was nice"
Cons: "Shake all the time,vomited"
Cons: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."
Cons: "Bumpy ride"
Cons: "Staff was less than friendly and seats were not very comfortable in coach."
Pros: "The flight attendant (a gentleman) was very friendly and made the flight pleasurable."
Pros: "Great entertainment system (though nothing new since my last flight 2 weeks ago)."
Cons: "As all airplanes, seats are somewhat cramped, and the food, while good enough, is pretty much the same it is on every Turkish Airlines flight. Some more variety might be nice."
Pros: "Stewards and stewardesses were friendly and very helpful."
Pros: "Never got the chance to actually try it."
Cons: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Pros: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Pros: "13 hours went by fast enough."
Pros: "Everything perfect . Departure /arriving / check in / transfer lenth ."
Pros: "Great food!"
Cons: "The aircraft looks a little old."
Pros: "Great comfy seats, coffee, and snack for just a 2hr flight. Happy it was vegetarian!"
Pros: "All went well with security and boarding."
Cons: "Rough air and turbulence"
Pros: "Friendly and attentive crew and quality of food and beverages served"
Cons: "Edinburgh boarding gate was changed 3 times and the flight was delayed"
Pros: "Pleasant staff and good food and great movie selection"
Cons: "A330 is a flying sardine can."
Pros: "Good food, very polite and attentive staff."
Cons: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Pros: "the Boarding at ATL airport was catastrophe!!!!!!"
Cons: "Delayed yet again"
Pros: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Cons: "TV screen very far from the seat and could only interact with it via the remote control."
Cons: "It was unbearably hot on the plane. I was wearing shorts and a tank top and was sweating."
Pros: "Plane was clean and comfortable. Crew were courteous. Hot sandwich tasted great."
Pros: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Pros: "The service was good, inflight amenities were nice."
Pros: "Excellent air lines overall. From the hospitality of the crew and all their efforts did not go unnoticed. The food was great and the selection of entertainment that was available was much needed for a 10 hr flight."
Cons: "The only issue I had was the WIFI. I was unsuccessful in logging on after a couple of hours and a million attempts. Trying everything but was unable to get my a lot of work done, so it was unproductive time for me."
Pros: "same as above"
Cons: "same as above"
Pros: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
Pros: "Food, kit with slippers etc, movie choices, food"
Pros: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Cons: "Chaotic boarding procedures in Istanbul airport."
Cons: "They made me pay $450 to check two of my bags. The bags were delayed by a day and then they stole a $1,000 camera from the delayed bag. I work for a travel agency and we will never fly Turkish Air again."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Definitely would recommend Turkish airline Great experience overall"
Pros: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Cons: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Pros: "There's nothing to like when the Federal Aviation administration bans direct flights from US to Istanbul, Turkey"
Cons: "I hate that KAYAK sells me this package and after collecting their commission the only customer support is to direct me to subcontractors which in turn direct me to the airline which in turn NEVER PICKS THEIR F*CKING PHONES UP!!! BAD BAD BAD CUSTOMER SERVICE #NEVEREVERKAYAK"
Pros: "The food and crew service"
Cons: "The leg room is really limited in the economy cabin"
Pros: "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
Pros: "Low prices & generally good service and entertainment"
Cons: "This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful."
Pros: "TAP is great to fly, friendly, safe and solid, nice crew"
Pros: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"
Pros: "The price."
Cons: "Starters, main course, etc where very odd combination of flavors and therefore not at all appealing. Don't provide beverage service in Business outside of meal times. Seats good but space is restricted. Feel closed in."
Pros: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Cons: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"
Cons: "I was not informed the ticket didn’t includes luggage"
Pros: "the crew did really made sure we had what we needed."
Cons: "Should have made an announcement that the 3g cellular coverage was turned on. Went on in the middle of the flight and had no idea. My phone was in the overhead bin and I thought it was off. When I landed I had an outrageous fee. Should be given a choice to use it or not."
Pros: "Nothing stood out. Legroom was ok."
Cons: "Boarding was confusing and poorly managed."
Pros: "Flight on time"
Cons: "No gluten free meal available"
Cons: "Again contact to customer service ahead of the flight was impossible I sent 3 messages about travel with ESA dog and got no response"
Cons: "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."
Pros: "Good vegetarian meal. Great price."
Cons: "Those seats might be ok on a short hop, but a five-hour intercontinental in the middle of the night? Price is cheap, but personally never again."
Pros: "The flight was not full and without prompting an attendant took a look at my long legs and led me to a row of seats for myself. A simple gesture that was greatly appreciated."
Cons: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."
Cons: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, I lost the money, the passenger did not fly, and no refund was issued. This is the first time I ever heard of such BS. Not happy, very disappointed"
Cons: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."
Cons: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"
Cons: "Flight was delayed"
Pros: "Big plane. Breakfast snack was a nice surprise, didn’t expect that on an intra-European flight"
Cons: "Boarding started a bit late, didn’t like the bussing on the airport. Entertainment minimal (then again, it was an intra-European flight ...)"
Pros: "Food snack was okay. Flight attendants were polite."
Cons: "Gates were switched with no notification. Sat on the tarmac for 45 minutes before takeoff apparently waiting foR the little truck to tow us to the runway. The seats are incredibly short in length, zero room for a 6’3” person. I was terribly scrunched up and uncomfortable. Knees are raw from rubbing the back of the seat in front of me. I’ll be watching flights to be sure I never take this model of plane again or chooses another airline."
Cons: "We had to pay $200 each way to check in a luggage and just pick regular seats. That was not clear when we bought tickets. Additionally, they don't announce the gate until 30min before boarding. If you're going through passport control that can be a 45min process. On top of that even though I paid $100 to reserve seats, when we arrived at the gate the seats we reserved weren't reserved. Why did I just pay $100?! Luckily I had receipts. Our connecting flight was delayed 4 hours, making our layover 7 hours! For an hour flight. This is the worst airline."
Pros: "When missed connection, airline had vouchers ready — like they’ve done this many times before."
Cons: "In one trip, two flights canceled, and one flight delayed so missed connection. Hard to reach anyone to reschedule or change plans."
Pros: "food and comfort was okay.."
Cons: "Outbound flight - Miami check -in personal was extremely unfriendly for no reason - got charged $160 - although have not received an upgrade - the connection flight had 3h delay- resulted and 8h waiting time at the Lisbon airport after an already 10h flight"
Cons: "Pls make sure you let people know about luggage restrictions at time of purchase. Not at check in. Useless people!"
Cons: "Though the weather was fine - no excuse - the flight was delayed over an hour and I lost the connecting flight to Newark."
Pros: "The crew & cleanliness in general . On time ."
Cons: "What I don’t like in all modern flights in economy( not enough leg room) . I’m 5feet 8 and can hardly fit . I’m Not overweight. I can’t imagine what taller people must feel like."
Cons: "The worst airline"
Pros: "Food was ok"
Cons: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Pros: "First class accommodation was great! We had about a 3-hour flight and would have appreciated a blanket, pillow and a headset."
Cons: "I didn't like that first class was checked in first at the counter. But everyone rode on the same bus and disembarked at the same time so first class didn't really board the plane first. Some of the TAP counter employees were very unhelpful & actually dismissive. We had gate 19 and there was no sign of activity when it was time to board. When asked some counter employees, they couldn't care less. You should post something at the gate assigned about a gate change or delay. A lot of passengers were confused and uninformed."
Cons: "Don't like their bagage fees"
Pros: "Very gentle staff. Good food and service. And I will visit Lisbon next time."
Cons: "Too early in the morning. A better connection in Lis wil lhelp"
Cons: "Purchased tickets that included one bag each for our international flight. But at ckeckin they "couldn't find it in the computer", so charged 45 Euro ($50) per bag. The checkin lady was quite distraught about this, but charge they did. In our reservation there is no indication of what fare level (they have about five) has been purchased. Beware!"
Pros: "They were in such a bad mood!"
Cons: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Cons: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."
Pros: "Flight was just crappy all the way. New airplane...seats d ont recline."
Cons: "Same as above"
Cons: "The seats did not recline. It was impossible to get comfortable enough to sleep any at all, even though it was an overnight flight. It was also the first intercontinental flight I have ever taken which offered no entertainment whatsoever. I really don't understand why TAP used a plane with non-reclining seats for a five-hour overnight flight."
Cons: "Your change and return policy is a ripoff."
Pros: "La atención del personal es bueno."
Cons: "Los asientos no se pueden reclinar, muy duros."
Pros: "Boarding was excellent. Flight was relatively smooth."
Cons: "Seats in economy were uncomfortable. Food was fair, at best. Wine was offered with dinner(a plus) but only once."
Cons: "Passenger attention not he best"
Cons: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."
Cons: "I got food poisoning from the dinner that was served. The crew was very helpful though"
Pros: "The service they provided us reminded us of how airlines used to treat their customers in the past. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."
Pros: "Great flying as always. Best leg room anywhere."
Cons: "On flight food."
Cons: "It wasn't at all the airline's fault, but this flight saw random searches at the gate of carry-on luggage + patdowns of selected passengers. I understand fully the imperatives for security, However it would be nice if there were some way to signal passengers that they might want to get to the gate early...... Fortunately I'd experienced it before (same flight out of Lisbon) and knew there was a good chance of a repeat...."
Pros: "This is the third time I fly with TAP and they are always late. Plane seats have zero legroom. TAP staff are not friendly and seem uncaring for the most part. If possible, I will not fly that airline again."
Cons: "My TAP flight from Lisbon to Madeira island was 2 hours late arriving so I lost all of my flight connections back to Boston and San Francisco. I was stuck in Lisbon Portugal for one extra day - was told to get out of the airport, then asked a bunch of people what to do, finally got in a very long line of people within a very hectic and loud airport full of travelers. 60+ people in a line being helped by only 2 rude counter staff. I waited in TAP member services line for 2 hrs and 30 minutes. They gave me a voucher to a motel and a taxi cab where I would have to spend the night. On my way back, I was diverted form Boston to Miami and the whole ordeal was unpleasant. It seems like TAP staff doesn't care about inconveniencing passengers. I overhead a conversation between a young 30+ year old TAP male staff wearing a dark blue sweater and dark blue pants belittling a British woman passenger. While waiting in line I was surprised to see how rude the counter TAP staff were to passengers who were frustrated that they lost their flight connections because of the TAP plane's late arrival. IF possible, I would never fly TAP again."
Pros: "Food was gross I couldn't even eat it. The soup came in a paste and the beef tasted expired, I saw a hair on my rice. Just awful, for the entire flight from Lisbon to Miami I didn't eat it was just disgusting. I've flown and never had such an awful experience with the food."
Cons: "Tasted bad, unsanitary. I found a hair and the food just looks like something I would give my dog."
Pros: "Basically on time and the employees were very efficient and professional."
Cons: "Having to take a very crowded shuttle bus to the plane."
Pros: "Left late but made up time and landed ahead of schedule. Seat was large and comfortable. All personnel were efficient, helpful and courteous."
Cons: "Did not like the food. One small, not so good tuna sandwich. Ugh!!!"
Pros: "Only a ten minute delay but made up for it in the air and arrived on time."
Pros: "Not much. The food was good. That was about it."
Cons: "The entertainment sis not work. Spent 8 hours of the flight looking at nothing."
Pros: "Crew was very professional and helpful"
Cons: "Everything met or exceeded my expectations."
Pros: "Food was adequate and good."
Cons: "Seats in both flight weren't adjustable."
Cons: "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"
Pros: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"
Pros: "Absolutely nothing!!!"
Cons: "Keep to time and stop the delays."
Pros: "By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal."
Cons: "Perhaps advertise more to Europeans as this airline is up there with the best of them."
Cons: "KQ is always late! And never provide information to passengers about the delay"
Cons: "Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!"
Cons: "Should add more updated content in their inflight entertainment"
Pros: "I got a free upgrade."
Pros: "Amazing crew comfortable seats"
Cons: "Entertainment no outlet to charge phones"
Pros: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."
Pros: "Service and flight tines"
Cons: "Asked for a non middle seat and got stuck both legs"
Cons: "Flight was delayed and the plane air conditioning didn’t work when we boarded the plane."
Pros: "The whole trip was awesome....comfortable and plenty on movies on board"
Pros: "Crew was fast and friendly. Flight was on time."
Cons: "A 5 hour 40 minute flight across Africa with no electronic charging ports is not acceptable. The plane was old and uncomfortable. Water cups have gotten so small that I was also dehydrated by the end of the flight. What ever happened to receiving a bottle of water?"
Cons: "I did not like that they separate me with a business partner I was travelling with, without having informed us in advance, whereas we both had tickets to board on the same flight, but his was later on delayed"
Pros: "Only the pilot take off and landing was owesome.. the other services were very poor.. eg I hated it when all our largages were left behind"
Cons: "pilot take off and landing.."
Pros: "after 5 hours of waiting when there was no boarding started at boarding gate we came to know that flight is dealyed by 7 more hours. They provided hotel but it took 3 hours for us to clear immigration and reached hotel and after 1 hours they came to pick us back. there was no support from airlines staff and we were at won. Hotel was just waste because we just use for one hour in 12 hours delay."
Pros: "The food from Uganda flight was lacking quality"
Cons: "Unnecessary delays"
Pros: "Wine selection"
Cons: "Food was just okay in business class"
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "The seats were comfortable, good entertainment, good food and lovely crew"
Pros: "Service excellent, flight on-time."
Cons: "Only 3 movies to choose from?!"
Cons: "Boarding procedures took too long consequently missed connecting flight. Crew seemed overwhelmed, chicken dinner was half cooked, entertainment system didn't work."
Pros: "I liked the alerts from crew about the journey.They kept time about the journey."
Cons: "The space between one row and another in economy class was too small as compared to other flights I have had. I did not like the lay over time."
Pros: "Kenya Air had a nice plane, nice snack, and good service on board the flight."
Cons: "Zanzibar's check in process was atrocious. The systems were slow, so it took forever to get through the queue. Then we were told we had to check our carry one because they were just over weight. They didn't tell us that upon arrival in Nairobi we would have to leave the secured area, go out, pay the visa fee (cash only), get the bags on the carousel, check in at the front, and go back through security again."
Cons: "Late take off, no concern for transfer at Nairobi - consequently we nearly missed our connection to London and our luggage did not!"
Pros: "The baggage handler for Kenya Airways, Derrick, in Johannesbury was very helpful checking on my delayed luggage. The flights and flight attendants were very good."
Cons: "Late departures, unscheduled stop for crew, and baggage not making new flights made me miss two transfer flights. Closed sales kiosk in Johannesburg unable to get an hotel and meal vouchers. Sales lady was rude the next day. Arrived Cape Town over 24 hours late."
Cons: "No seat assignments honored, handwritten boarding passes, lost luggage, extremely old plane with no entertainment and bad air quality. No lounge for sky priority with Kenya airways at Abidjan airport."
Pros: "Pleasant crew."
Cons: "Price, hard seats, food"
Pros: "- plane was empty so I could sit in the exit seats with more legroom. - staff in the plane was extremely nice. - Pilot avoided turbulence zones."
Cons: "- Smelly cabin - Unfriendly boarding crew - Food"
Cons: "Someone entered my bag and took my jewelry"
Pros: "Food and service"
Cons: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."
Pros: "The flight was delayed in leaving but the Captain didn't say anything until we were about to land. The overnight flight was pleasant but the food was pretty mediocre."
Cons: "Crew were pretty good and the Dreamliner is an excellent aircraft, particularly in business class."
Pros: "flights were slightly delayed but we were updated often and accurately. Flight staff were awesome, super nice and well spoken!"
Cons: "it was okay"
Pros: "It was a great flight except for food"
Cons: "Choice of dish - fish ( was like rubber) or beef"
Cons: "Flight was cancelled after waiting from midnight until 6:00 am in the Airport. Could have gone to a hotel... lost 2 days"
Cons: "The planes on this route are also very old with manual screens,unnecessary delays. I mean KQ needs to style up. Another airline will soon sweep them off business"
Cons: "The entire experience with Kenya air was terrible, from the very poor customer service and knowledge and honesty of the staff, to the flight itself."
Pros: "Crew was nice, seats were roomy"
Cons: "Delayed and missed my connecting flight. Spoke to some locals and they said this is the norm for Kenya."
Pros: "Great crew, Food."
Cons: "Reduce baggage charges."
Pros: "Crew. Comfort."
Cons: "reduce baggage charges."
Cons: "Water to drink during flight."
Cons: "The toilets were filthy. The tv touch screens didn’t work"
Cons: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"
Cons: "Better seat"
Pros: "The crew was very nice and all flight details were available and constantly updated."
Cons: "Ethiopians App for self check-in."
Pros: "Fast gate work."
Cons: "Lost luggage and the food and silent movie option (no headphones provided for overhead movie)"
Pros: "The crew was amazing. The crew is an asset to the airline"
Cons: "Boarding is chaotic."
Pros: "Nice crew. Smooth flight :)"
Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."
Cons: "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"
Cons: "The most unprofessional ground staff I have met coupled with the most disorganised airport"
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "The general attitude of the crew was good"
Cons: "There should be improvement in the food"
Pros: "luggage take time to receive , over 1 h"
Cons: "luggage tale long time to receive"
Pros: "I like the crew of Ethopian Airlines, they are very friendly & attentive. Flight was delayed but not by AE fault. We made up most of the time & arrived only 15 minutes behind schedule"
Cons: "It was all good"
Pros: "On time. Service and culture"
Cons: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
Pros: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Pros: "Liked the peaceful plane ride and room"
Cons: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."
Pros: "I have only flown one better airline.....Emirates. The crew service was unbelievable. Wonderful experience. I have a new primary international travel carrier!"
Pros: "Check in was brilliant. The incoming flight was half an hour early so they wanted to leave half hour early too. We were clearly instructed to be available at gate accordingly. Fabulous breakfast service in Business class too. Pre-order and indicate preferred time of service or to skip altogether so each customer got their required rest."
Pros: "Good crew, service."
Cons: "I chose a seat with no one in my row (because I knew the flight would not be full) and yet somehow two others got assigned to my row after. There was no need to cram us all into one row when the whole plane was empty!"
Cons: "The crew on the ground could be more friendly and could improve their communication. Improvement needed on the food."
Pros: "The flight crew was nice. We received a hot lunch even though it was a short flight which was nice."
Cons: "Boarding was interesting. It should have been an easy boarding as it is a small regional airport. Instead it seemed they went out of their way to make it as confusing as possible. Instead of going through security over here lets have you wrap around the hallway to just have to come back to where you were before?"
Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Pros: "Personnel were good. Food on ET is always great."
Cons: "Technical problem caused massive disruption in flight for all. Missed connections and forced unpaid for overnight in Addis. Truly terrible experience"
Pros: "Plenty of meal service quick boarding process"
Cons: "Nothing in particular."
Pros: "Plane size, entertainment options and food were all great. Lots of free drinks available and we got plenty of wine. Blankets and pillows were great also."
Cons: "Great service. Plane took off a few minutes late but nothing major."
Pros: "Plane size, entertainment options and food were all great."
Cons: "The person next to me was rude and leaning over on my side but not much the airline can do about that."
Pros: "Other than the luggage issue, it was a great flight."
Cons: "I purchased this ticket as ONE ticket--Ethiopian Air to Dubai, and then flydubai to Amman. Ethiopian Air wouldn't check my luggage to my final destination, so in Dubai, for a 3 hour layover, I had to go through immigration, exchange money, and take a taxi for 30 minutes through rush-hour traffic to a different terminal. That is ridiculous. Don't sell it as one ticket if the two airlines won't cooperate together."
Pros: "צוות אדיב ורגיש לנוסעים ויעיל"
Cons: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
Pros: "The food was terrible but it was somewhat editable. It could have just been because I was so hungry I could eat anything too."
Cons: "The staff was rude, the boarding was a mess, the cabin was at least a little cooler than previous flight but still very uncomfortable, the amount of announcements was absolutely absurd!!! It was almost an announcement every 15 minutes. And the plane played music (terrible music) for 45 min extremely loud after taking off AND and hour before landing. It was so awful and so loud you couldn't even hear your own entertainment playing from your own headsets. I understand music while boarding and de-planing but there is absolutely no reason to have that playing that long after take off and hat soon before landing."
Pros: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Cons: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Cons: "My luggage was lost"
Cons: "The flight schedule was changed and despite contacting Ethiopian multiple times, they did not comprehend the problem. I was scheduled from Dar to Blantyre to Lilongwe then to Blantyre AGAIN, my obvious final destination. Luckily the crew at Malawian Airlines allowed me off the plane early and edited my booking for the return journey efficiently and easily."
Pros: "Was a bit concerned because I only had a 45 min layover in Addis to change plans, howeve Ethiopian Air made sure we were met coming of the plane and facilitated a fast transit. Checked luggage also all made it through. I was pleasantly surprised. I flew Nairobi to Cape Town with connection in Addis."
Pros: "Flight was on time"
Cons: "Asian vegetarian food came for me at the end After telling many times to cabin crew Airport hostess were rude On 16th from Nairobi to mumbai one of my bag didnt arrive to mumbai .mumbai staff of Ethiopian airline was not ready to even answer .it was v disturbing As was travelling to some other city had to buy new stuff for trVelling"
Pros: "The short time it took to get to my destination. The great work done by flight attendants."
Cons: "The small seat I got."
Pros: "The flight was delayed 4 hrs"
Pros: "Friendly staff. Plenty of food and drinks."
Cons: "Didn't like the music."
Cons: "There was no entertainment system and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."
Pros: "They flight was on time."
Cons: "The food is poor. They should change the menu and improve on the quality of food. The personal entertainment system was not working. Such a long flight need to have good entertainment for passengers."
Pros: "I enjoyed my stay at the hotel. It was clean and the staff made sure to make every attempt to clean the room. They gave 2 bottles of water each day. The flight on Ethiopian Airlines was smooth, kind crew and clean airplane. Airport was well lighted and had big sighs."
Cons: "This is what I didn't like, there guys there driving white cars or trucks that pretends to be taxi drivers. Don't use them. They are thieves and fake as hell. His name is Nasah, a guy from India, drives a white land cruiser. Please avoid them. Use the regular toyota cars that hat TAXI written on it."
Pros: "The comfort of the plane and the flight was pleasant"
Cons: "There is racketeering syndicate in Guangzhou Airport exploiting passengers only on ETHIOPIAN AIRLINE after check-in."
Cons: "Staff showing ignorance on "checking-in once for one trip", say from Abidjan to Blantyre. They kept me waiting but with little help."
Airlines flying from Ivory Coast to Dubai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ivory Coast to Dubai
Masks required on board, masks provided on flights from Ivory Coast to Dubai
Social distancing seating
Middle seats unavailable to book on flights from Ivory Coast to Dubai
Testing for antibodies, testing for symptoms for flights from Ivory Coast to Dubai
Waiving of change fees. Search flexible flights from Ivory Coast to Dubai