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Location, style of rooms and the size, they were very large A/C did not work right and room was very hot
the interior design of the room.and the breakfast the receptionist in the evenig aswell in the morning were lacking of hospitality.Iin the evening it took time to sort out some room organisation and took time to get the room. In the morning the breakfast was not open at 7 am.The hotel closes door in the night against drunkenpeople. whilst 24/7 is given service with 4*.receptioninst do not stay at the desk. You cannot enter the hotel with your card or something as client.
Location and amenities (free, excellent wireless) Marginal breakfast
Very good hotel. We payed only 50 euro for a room. The hotel is just perfect and the location also.
I asked for a non smoking room and was surprsed that a hotel of this size and price did not have rooms designated non smoking let alone non-smoking floors. I had to ask for the room to be deodorised which was done but it all seemed to be a bit of an effort and I felt uncomfotable. Also there was a daily charge to use the safe in the room- quite a high charge for such a passive servuice. As the booking covered the weekend I had no option but to stay put. There seemed to be very few other facilities on offer either, the resturant was downstairs out of sight and the bar seemed not to be operating
good hotel. not entirely clean.
Good location, clean room. The noiseist point on the planet on a Friday and Saturday night, especially if you are staying at the ground rooms. Seriously noisy until 5 am.
Good location. Friendly staff. Hotel & room modern & clean. none
nice location city centre, in the centre of all activity no
Location, design Shower door should avoid water to go to the bathroom floor
I really liked the location and the comfort of the room. Everything was quite pleasant. Our shower was leaking and we had to mop the tiled floor, so that it wouldnt run down the next floor.
A relatively small hotel,but very central for shopping and sightseeing.Good underground car park.
Good staff Internet not working
good location. hotel staff were not friendly. coffee at breakfest was bad. It is absolutely overpriced (212 Euro per night without breakfest).
It is a design hotel: nice bathroom, wide screen tv, decoration attractive. Hotel is in the middle of the centre. Breakfast had a lot of choices. Shower temperature kept changing: from very cold to almost boiling hot: dangerous!
wonderful shower mirror didnt steam up. very comfortable bed & room good breakfast the entrance looked dull & didnt create a very good impression
Comfortable room, well equipped close to sights and shops
The room itself was perfect - it was the last leg of our "minimoon" and after lots of typical Spanish hotels this hotel gave us a good rest: the bed was huge and comfortable; wifi actually worked; it was very spacious and modern and the shower was strong - the jacuzzi bath was a nice touch too (we stayed in Avanza - one of the superior doubles/suites for eur99).
The location is very central No English TV channels, no spa facilities
We have stayed at the Silken Zentro many times and always enjoy it. The hotel is very central and within walking distance to everything. The rooms are modern and comfortable and the staff very accommodating. We also like it because they have parking beneath so checking in and out is easy. It is a very modern hotel built on top of the ancient ruins that exist all over Zaragoza and that are on display through glass in this hotel.
Close to everything fun Terrible wifi
good location room was not clean, double bedroom booked with king size bed but not available, the bar is not cosy.
Central location, good breakfast buffet Cost of parking
Comfy bed. Excellent location within walking distance of main sights . We had a meal in the restaurant which was good value. Parking - choose this instead of sister next door for ease of parking in garage.
The hotel is in a good central position for the historic sites - recommend the Zaragoza card Prefer to have breakfast included in the price. Would like to have seen a more Arogonese dinner menu and more Arogonese wines on the standard menu - Sunday was the Arogonese evening.
The room overlooked the air conditioning shaft and there was a constant noise. All in all the hotel is not bad, but it is not what we expected from a 4 star hotel.
The Central Nature of the hotel, parking and superb staff It is undoubtedly noisy, particularly so in the front rooms
location very close to airport Girona rooms not too large; too hot and aircon did not work properly
Everything was absolutely wonderful!!!! I will highly recomend this hotel to anyone who wants to have a really pleasant stay at Zaragoza. Perfect location, spacious room, clean and a very friendly and helpful staff! Garage was very convenient too. Just perfect!!!!
Excellent location. Good parking. No real negatives.
perfect location, nice and friendly staff not many people spoke english
noise, airconditioning not functioning
very central and convenient location night club opposite (Friday night)
clean. comfortable. good bathroom. the nightclub outside.
Perfect in the center of city, for business, city holiday It is difficult to come to the hotel by car, and one should be aware that additional price for carparking is 17,50€ per night
right next to the center, and amazing price
The hotel location Was cold
Location is excellent for walking to key shops, attractions, and restaurants in the old town. Room well-appointed and comfortable. Hotel across the street from a nightclub which was very loud and had bright lights on into the wee hours for rooms at front of hotel. Bring earplugs.
Double rooms were requested (as opposed to 'twins') and the hotel were adamant that double meant twin beds unless specified as a double bed (although I have never heard of this before!) - took a little sorting out and we still ended up with two of the four rooms as twins but we have learnt our lesson.
The equipment is designed but not of good quality. Not all power outlets in the room work properly. The shower is made by plastic, the turning handles of the whirl pool are already broken.
Good location and nice design. Very noisy.
the room was lovely and clean, also the bed was lovely and the view from the windows ! it was also great to have opportunity to use the internet there was no kettle in the room to make cup of tea...
The location of the hotel was brilliant, ask for a room facing the plaza. The room was starting to look shabby, and the hotel was undergoing construction.
1. Helpfulness of the reception staff. 2. The central position of the hotel. 3. The generous sized bed!! Lack of availability of an iron and a hair dryer. Also there was no manual for operating the luxury shower.
location they are stil working on the hotel, ther were no windows in the reception! The spa is very litle and is not realy a spa a sauna for two, a steamcabine for two and a jaccuzi for tree. The rules are not clear some people are naked others with swimwear.
Location Gouged price, Contruction, construction, contruction. Lack of recommendation of Laundry service by staff
The location is excellent. The renovations going on at the hotel. The old rooms are terrible, especially compared with the renovated rooms. In general both are quite small.
Very good location in the city center, nicely renovated. /// En el centro de la ciudad, en una casa bonita. Very, very high price, because of the Expo Zaragoza (almost no hotel avaliable, so the hotels doubled the prices). Not so well accessible with public transport from train- and busstation. /// Precio muy, muy alto, a causa de la Expo Zaragoza y los pocos hoteles disponibles en ese periodo; muchos hoteles han doblado los precios. Mala accessibilidad del hotel desde la estacion de tren y autobuses.
The location was great. It was 5 min away from all the great restaurants and clubs. And it has an advantage with the parking. In the room description it was stated "sound-proof rooms". Unfortunately the rooms were extremely noisy.
Good location. has its own parking. a large, pleasant room. clean and tidy. good price for this hotel. Difficult to reach by car first time. No WiFi in some rooms.
very friendly and helpfull staff on reception and restaurant. Restaurant excellent and good value. Excellent position with parking only a 100 meters or so away
Fantastic location and friendly staff
I was in an annexe of the hotel, just around the corner from the main building. As such, it was very quiet and private. The staff were extremely helpful and welcoming. Also, the location of this hotel is second to none, very close to the Plaza del Pilar. I don't think there were any negative points at all.
The location of the hotel was great, parking was provided at a reasonable cost and the staff were friendly. N/A
-Position, quite central. In the bathroom they have anything, toothbrush and shaving razors. Friendly staff. Breakfast not included but cheap at 8 euros. -The room was difficult to open because of defective key. The air conditioning was incontrollable. I payed 128 euros / night, really really expensive for what it was. Because of this price I will never ever stay at this hotel again even if they reduce the price.
The central position gives good access to all the main attractions. Car park only takes small cars.
The staff were all lovely and very helpful. Location was excellent. Good comfortable bed. Parking close by and secure. Our room was rather small and the bath was tiny. We would still stay in the hotel again though.
Very friendly staff. Nice buffet breakfast. There's wifi in every room (just ask for the password). Right in the center of Zaragoza.
Friendly and helpful staff. Good location. Badly needs renovation. Looks rundown.
the kindness of the staff
Good double glazed windows so very quiet although looked onto sreet. Close to tourist spots and good places to eat.
The room was good and the beds were extremely comfortable. Above all the staff were exceptional. Getting to the Hotel was a nightmare and took us over an hour from the autovia. We kept finding the sign and then it just disappeared.
The staff were very friendly and helpful and the breakfast was tasty and offered a lot of choice. It is located near pretty much everything you would want to visit in Zaragoza and the area it is in is very pleasant and we felt very safe. We really enjoyed our stay and if we go back we will definitely be staying here again!
Clean and very quiet.
It is a clean, quite comfortable hotel with quite spacious rooms on the edge of the historic centre of the city. For the purpose of visiting this central area it seems to be well priced. The dining and bar facilities were closed. The parking is in a very restricted space and access to individual cars is so limited that damage to paintwork from the doors of adjoining vehicles seems very likely.
The perfect base for our stay in Zaragoza
Excellent value and service. What I would have expected from a much more expensive hotel, but without any pretentions. Perfect location to explore city, shop and eat out.
Noisy room. No sight. It's just a room, clean anyway.
The central location of the hotel
Central position near shops and restaurants river etc.
Polite staff Room was a bit basic
Staff were pleasant, reasonable and made an effort to express themselves transparently.
We liked it. The hotel's in the corner of the huge and busy Plaza del Pilar, so it's central to the sights and cafes and restaurants. We had no problem with traffic and street noise.
The confort of the room and the location of the hotel.
very centrally located a little on the shabby side
Lo mejor es la situación en la que se encuentra el hotel, enfrente de la catedral y con vistas a la básilica de nuestra señora del Pilar. Esta algo antiguo
The location Needs urgent maintenance. Paint peeling from the wall in the bathroom,the window did not shut properly in the room, so noise from airpumping system entered freely from the courtyard. Based on previous reviews, I booked an internal room far from the lift, but the lack of proper double glazing kept the problem of noise an issue. The overall feeling was of a 2 star hotel in need of TLC.
Central position for visiting many interesting places and restaurants. This was second time we stayed there. Last time on the third floor this time first floor and noisier. The room was less pleasant and the bathroom not very comfortable. We probably would look for a different hotel in Zaragossa next time.
The hotel is centrally located. The restaurant is good value. The people at the front desk are very nice. There is no internet service in the hotel. You have to hook up your own computer with the phone and dial-up.
No coffee making facilities. Bathroom very small.
location in need of upgrading which is currently in progress. poor air-conditioning.
staff were nice and friendly even though they didnt speak much english. It was clean. the car parking situation was offputting, we thought the cost should be free the cost was very expensive after what we paid to stay there .One day we couldnt find anywhere to park as the carpark under the hotel was full up and if you are unfamilar with the city you need to be able to find somewhere to park. Also cost of breakfast was expensive saying it wasnt a cooked breakfast. In England we could have got a full cooked brealfast for half the cost.
Its location. The facilities were poor. Service at breakfast was very poor. The coffee was at best luke warm and there was no hot water for tea.
Good location and staff dining recomendation Missed english style beakfast
Situation in town Very hard to find we were not aware it was on pedestrian area. Breakfast was very poor
Staff was very friendly although the one complaint I would have is they are very conversed in English but I guess you would find these in foreign countries. Excellent location very central to everything. Would definitely recommend this hotel and would stay there again.
Close to top attractions Had to pay for outside parking for car although hotel arranged for a discount rate.
Location was great, personnel was also great.
Breakfast is good and internet wi-fi in the room is excellent. The localtion is perfect, just one block from the Pilar. How come an international chain hotel like Best Western uses so cheap plastic cups in the bathroom? Surely it does not cost much more to use real glass tumbers. It only makes the hotel look cheap.